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Reviews of Holiday Inn Norwich, an IHG Hotel

3 out of 5
Holiday Inn Norwich, an IHG Hotel
10 Laura Blvd, Norwich, CT

Reviews

7.6

Good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 155 out of 1000 reviews" "
Rating 4 - Poor. 96 out of 1000 reviews" "
Rating 2 - Terrible. 90 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Toni-anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Kenniece

Travelled with partner
Liked: Staff & service, property conditions & facilities
hot water didn't run
Stayed 2 nights in Feb 2024
Response from Chris - on Apr 22, 2024
Thank you for your candid review; we apologize for the inconvenience this may have caused you during your stay but you'll be happy to know that we have addressed this issue. We hope you'll give us another chance to provide great service if you're ever back in the area!

4/10 Poor

Hans

Travelled with partner
Location
Stayed 1 night in Apr 2024

10/10 Excellent

Chantel

Shuttle was very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024

10/10 Excellent

susan, ware

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Miguelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Stacey

Arrived at 3:30 rooms were not ready and staff didn't seem to care.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought everyone was very accommodating
Stayed 1 night in Apr 2024

2/10 Terrible

Dominique

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Chameen

Liked: Staff & service, property conditions & facilities
Like how they offer shuttle to and from Mohegan Sun. Very convenient!
Stayed 1 night in Mar 2024

8/10 Good

judys

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and accommodating
Stayed 1 night in Mar 2024

8/10 Good

Donn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jenn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was absolutely amazing which is hard to find these days, so thank you for that. My only suggestion would be to have a handicap accessible shuttle, or at least a step-stool to get in for those of us who do not move as easily.
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Stayed 1 night in Mar 2024

8/10 Good

Shaunte

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Stayed 1 night in Mar 2024

8/10 Good

Ezalino

Disliked: Amenities, property conditions & facilities
Rooms are outdated. Dark, poor lighting, old bathroom amenities.
Stayed 1 night in Mar 2024

8/10 Good

Brigette

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Pretty clean the bed spread had a few stains on it though and the beds were not comfortable but overall it wasn’t bad
Stayed 1 night in Feb 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, love the shuttles those guys were amazing!! Front desk very helpful!!
Stayed 1 night in Feb 2024

6/10 Okay

William

Liked: Staff & service
Property seems older and outdated but was clean
Stayed 1 night in Feb 2024

4/10 Poor

Erin

Travelled with family
Disliked: Staff & service, amenities
Worn , cheep linens, long wait time to check in and no towels in room… had to ask desk.. room heat fan difficult to control. No one sat us for breakfast.. had to ask front desk to get someone then left due to no service nor even menus given after sat ourselves to table and waiting for a while. Ended up cancelling 2nd day due to unsatisfactory service& conditions..Front desk clerk Claire said to give Expedia her name for refund processing

10/10 Excellent

Joel

I loved the porch area.
Stayed 1 night in Jan 2024

8/10 Good

Lynn

Stayed 1 night in Feb 2024

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head was unhangable. Made it difficult to shower.
Stayed 2 nights in Feb 2024

8/10 Good

Jorge

Stayed 1 night in Feb 2024

10/10 Excellent

Bettyann, Enfield

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle to Casino a plus.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Honestly, not enough parking spaces. We left to go to concert after checking in and when we got back we had to park across the street in a park and ride.
Stayed 1 night in Feb 2024

10/10 Excellent

bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff if she didn’t know the answer she would get it for you
Stayed 4 nights in Feb 2024

2/10 Terrible

Tyler

No hot water
Stayed 1 night in Feb 2024

2/10 Terrible

Jared

Stayed 1 night in Feb 2024

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Cc
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Anna

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

DIANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Mohegan Sun, good location
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. Room was clean and updated.
Stayed 1 night in Jan 2024

10/10 Excellent

Donald A, Smiths

Stayed 2 nights in Jan 2024

6/10 Okay

Stephano

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Beds are rock solid
Stayed 1 night in Jan 2024

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mohegan Sun
Fine place to stay for Mohegan Sun day
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very easy and the staff was extremely friendly. Also we came across Edith from the housekeeping team several times and she was awesome. I would definitely stay there again!
Stayed 1 night in Jan 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
There were things in our room left behind by previous guests. The heater was very loud and the switch was broken so we couldn’t turn it off. We tried to call to the front desk but the phone was broken. When we got up on Sunday there was no hot water and had to take cold showers. I mentioned all this to the front desk. They took my number and said the manager would call us. After leaving several voicemails for the manager over the past week I still have not received a call from him. I would like the $186.67 charge taken off my credit card. Thank you.
Stayed 1 night in Jan 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

VINCENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom was to small and the fitness center had nothing to do. Just two bikes that is nothing. plus restuarants dont stay open late
Stayed 2 nights in Dec 2023

10/10 Excellent

Alicia

Stayed 2 nights in Dec 2023

10/10 Excellent

Marie

Stayed 1 night in Dec 2023

6/10 Okay

Lee

Stayed 1 night in Dec 2023

8/10 Good

Tracey, Windsor

Liked: Cleanliness, staff & service, amenities
The shuttle to Mohegan & Dove bath products were excellent amenities. The room was dated, broken & stained ceiling tiles, bathtub has been patched.
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023