- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
Pro-tip: gluten-free or dairy-free visitors beware (more on that later) The property itself was quite small; but in an intimate, cozy way. Cabs to and from their downtown area are $15 USD each way, so it didn’t make much economic sense for us to venture out to try different restaurants outside the resort. Overall: Absolutely beautiful resort, clean showers and rooms, with hit-or-miss inconsistent service. Unfortunately because of that last factor, I wouldn’t feel comfortable visiting again given how much we paid. The most disappointing factor was their negligence of our food allergies and preferences. My partner and I specifically requested gluten and dairy-free options to be made available; especially since we were there to celebrate my birthday (and I have a gluten allergy). I included this in their welcoming survey, as well as a follow-up email. The wait staff was completely clueless and uninterested in what we could have. As one example, the first night we got there was my birthday -and I wasn’t able to enjoy a dessert that matched my preferences. The waitress had spoken to the kitchen staff (upon me insisting she ask) only to come back with “they don’t know and aren’t sure if you can have ANYTHING on the dessert menu.” Not only do they lack understanding of their own menu, unless you specifically ask and insist for them to try and tweak something to be made without gluten or dairy… Don’t expect anyone to go above and beyond to accommodate for your needs. Shameful.