Front of property

Reviews of OYO Hotel Wichita Falls I-44 Sheppard Airforce

2 out of 5
OYO Hotel Wichita Falls I-44 Sheppard Airforce
1015 Wolcott Ln, Wichita Falls, TX

Reviews

5.6
Rating 10 - Excellent. 65 out of 377 reviews" "
Rating 8 - Good. 78 out of 377 reviews" "
Rating 6 - Okay. 60 out of 377 reviews" "
Rating 4 - Poor. 62 out of 377 reviews" "
Rating 2 - Terrible. 112 out of 377 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone broke into my room through the window during my stay ! Absolutely outrageous that this happened do not stay at this location avoid at ALL costdo not put your life at risk. The front desk and expedia did nothing about this.
Stayed 1 night in Feb 2024

2/10 Terrible

Mia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Justin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers were dirty. Towels were stained and gross. BLOOD splatter on the wall. Woman at the counter appeared annoyed any time I asked for anything. Tried to convince me the credit card machine was broke and needed to pay cash. Pretty awful experience, but what more can you expect for the price
Stayed 3 nights in Jan 2024

2/10 Terrible

Jorge

Disliked: Amenities, property conditions & facilities
Super duty
Stayed 1 night in Jan 2024

2/10 Terrible

Rickey

Disliked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Veronica J

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Got there and said I didn’t have reservation. Was fine with that because it looked run down and dirty. Went to other hotel down the street
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Apologies for the problems you had faced, Veronica! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Delighted to hear your words of praise, Mike! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
They are unsafe the pores on safer kids there's no doors on the bathrooms it's got fleas ticks cockroaches
Stayed 1 night in Sep 2023

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Maria on Sep 11, 2023
We are sorry for the inconvenience caused to you, Christian! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Maria

4/10 Poor

Jason

Travelled with family
cigarette smell in the room gave me a headache
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Jason! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

2/10 Terrible

Adediji

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was horrible! The walls were dirty and had multiple stains and bad patch work all over. The bathroom and shower curtains were dirty, the tiles were cracked, the carpet was dirty and had multiple stains. The window had a big crack, the door to the room was misaligned and kept getting stuck. The A/C would not cool down the room enough. There was no microwave oven or refrigerator. No rod in the “closet” to hang clothes. The TV did not work. The swimming pool was drained and dirty. The people at the front desk were rude and wouldn’t bring me fresh towels to the room when I called, they told me I had to come down and pick them up myself, then when I got there they gave me a hard time asking why did I need more towels when there were already towels in the room.
Stayed 2 nights in Aug 2023
Response from Maria on Sep 11, 2023
Hi, Adediji! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

2/10 Terrible

Ruby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Hi, Ruby! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

8/10 Good

Demetri

Travelled with family
Disliked: Property conditions & facilities
On first arriving the property looked a little rundown, the thing they call a pool wasn't even size of my pickup and obviously hadn't been cleaned or working in years. The lady at front desk was very rude, came to the window, said no check-ins before 3 and left. If I hadn't already paid I would not have came back. My daughter and I toured Wichita Falls while we waited. We came back after 3 and a very sweet older gentleman was at the desk window. He gave us our key and thanked us for staying at his hotel. Only things bad about hotel was lack of pool, (they need to remove that from their website), the interior doorknob kept falling off and room smelled musty.... The sweet older gentleman was the highlight of that motel experience.
Stayed 1 night in Jul 2023
Response from Ammy on Jul 15, 2023
Hi, Demetri! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 5 nights in May 2023
Response from Rosy on Jul 10, 2023
Hello! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Rosy

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its not as bad as the reviews that were left. Its cheap yes but not terrible we had hot water and a cold ac the bed was super comfortable and the guy who checked us in was super nice. Id stay here again
Stayed 1 night in May 2023
Response from Ava on May 31, 2023
Great to hear this, Heather! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Inexpensive. Functional older property with some flaws like a loose tile in the shower and an orange-sized hole on the back of the bathroom room. Yea for granite TV and night stand table tops.
Stayed 1 night in Apr 2023
Response from Ava on Apr 19, 2023
Hey, Jeffrey! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

10/10 Excellent

Vince

Stayed 3 nights in Mar 2023
Response from Maria on Apr 12, 2023
Pleased to hear your kind words of gratitude, Vince! We are going to do our best to never fail to impress you every time. Regards, Maria

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ammy on Dec 1, 2022
Thanks for the positive rating, Rafael! Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ammy on Nov 4, 2022
Hi, Amy! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

6/10 Okay

Gary

Liked: Staff & service
If you’re looking for a cheap place to spend the night near the highway, this could be your place. If you’re looking for a nice place to stay the night, this might not be your place.
Stayed 1 night in Sep 2022
Response from Ava on Oct 19, 2022
Hi, Gary! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2022
Response from Ammy on Oct 3, 2022
Hi, William! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

6/10 Okay

Douglas, Bogart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Shana

Stayed 3 nights in Aug 2022
Response from Mike on Sep 6, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

10/10 Excellent

Archana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Arthur on Aug 23, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, friendly.
Stayed 1 night in Aug 2022
Response from jane on Aug 23, 2022
We appreciate your positive rating, Amber! We do take pride to serve our guests an amazing experience. Regards, Jane!

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend at all
Man at the front was extremely rude the entire time. When we first got there he acted like he didn’t even want to give us a room even though we had already booked it and paid for it. When we got to the room there was no remote for the tv and the switch next to the door controlled the power for the whole room so you couldn’t touch it. When we called for a remote we were told we would have to wait until someone else showed up in the office so we could get one. I have worked multiple front desk jobs and it is your duty to put a sign up and do what your guests need you to do regardless if you are by yourself or not. There was no bed spread on the beds. The room was not very clean. The pool was not open and excuse I was told was “no one has a pool because of the river,” but we had already found another hotel with an open pool. We were in the room less than 30 minutes and checked out because we were so dissatisfied with everything. I do not recommend staying here unless you absolutely just need somewhere to sleep for the night but be prepared for extreme rudeness and poor customer service.
Stayed 1 night in Aug 2022
Response from Arthur on Aug 23, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

4/10 Poor

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2022

2/10 Terrible

Sara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk was extremely nice however she had no idea what was going on didnt know how many rooms she had. Available or which ones had working microwaves and fridges. Extremely odd from the start. She then had us go ip to two rooms to check if the fridges and microwaves worked. We got to our room and the tv was on, bed looked slept in, extremely musty, had flys and none of the lights worked. It felt gross just being in there. In addition to the room being gross, there were sketchy people were living in the rooms around us.
Stayed 5 nights in Jun 2022
Response from Ammy on Jul 21, 2022
Apologies for the problems you had faced, Sara! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed
I had a nice comfortable stay and rest, the owner was real nice to me.
Stayed 1 night in Jul 2022
Response from jane on Jul 11, 2022
Hi, Raul! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Jane!

4/10 Poor

Nadia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on Jun 26, 2022
Hi, Raul! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Christina!

4/10 Poor

Chol

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

JOSE

Stayed 1 night in Jun 2022

6/10 Okay

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People here are friendly and staff are very helpful.
Stayed 15 nights in May 2022
Response from Simon on Jun 29, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel. Bathroom door didn't lock. Sink broken. Loud music and people fighting all night long. Didn't get any sleep. And they hotel doesn't take debit cards even though it says thry do on the door.
Stayed 1 night in May 2022
Response from Jane on May 19, 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please be advised NON REFUNDABLE
Hmm where do i start well when i got there i had to wait in the space between the lobby and the outside because the lady was asleep on the couch in the lobby which took 30 min ,then she had the worst attitude ever She then demanded 10 $ for a deposit which is fine but my thing is i had already paid online what if i didnt have that 10$ cash on me then what . I paid for a king and i told her that she gave me a 2 queen size bed room which was nasty there were people loitering all over the parking lot ,all in all it was just a terrible experience i didnt even stay 10 min and left. My advice DONT STAY HERE go buy a tent it will be more pleasant .
Stayed 1 night in May 2022
Response from Amina on May 19, 2022
Hi, Travis! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Amina!

2/10 Terrible

Isabel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room sucked! The bathroom handle broken. SUCKS
Stayed 1 night in May 2022
Response from Ammy on May 6, 2022
Hi, Isabel! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

8/10 Good

Thomas

Liked: Cleanliness, staff & service
My goal was to find a decent place to stay on a tight budget. I was very pleased with this hotel. The room was spotless, and the staff was friendly and professional. The pool was not yet open for the season, and there was no coffee or breakfast provided, but one would not expect there to be at this price. I would definitely stay here again.
Stayed 1 night in Apr 2022
Response from Joey on May 4, 2022
Thank you so much for the positive rating, Thomas! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

4/10 Poor

Frank

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Raise for Paula, and maintenance needs to do job.
Front desk lady (Paula I believe) was great. Room was not. Most of the lights didn't work in the room, the TV and everything was unplugged, the sockets for the plugs were so loose that I had to move the nightstand to pinch my phone charger from coming out of the wall. The lady next to us checked into a full trash can that she had to bring to the front to get emptied, and to top off EVERYTHING ELSE no bathroom door. Poor Paula was just trying to keep up. She needs a raise.
Stayed 1 night in Apr 2022
Response from Joey on May 3, 2022
Sincere apologies, Frank! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best two nights ever
Best rest ever had, Paula was awesome, will recommend highly, 👌 will make it my preferred stay for sure.
Stayed 2 nights in Apr 2022
Response from Joey on Apr 19, 2022
Hi, Raul! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Joey

8/10 Good

Rex

Stayed 7 nights in Apr 2022

2/10 Terrible

Eric P

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with access to the city, inexpensive.
Stayed 1 night in Apr 2022
Response from Ammy on Apr 11, 2022
Hi, Eric! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room was filthy second room no ac/heat. No other rooms available. It got really cold. No trash cans anywhere!
Stayed 1 night in Mar 2022
Response from Jane on Mar 21, 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

MARTIN MICHAEL

Liked: Staff & service, amenities, property conditions & facilities
It’s not the Ritz, so don’t expect the Ritz. It was quiet and clean with friendly staff.
Stayed 1 night in Mar 2022
Response from Bryce on Mar 14, 2022
Thanks for such a lovely review, Martin. We will strive to keep up with your expectations always. Regards, Bryce

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall was good
Stayed 2 nights in Mar 2022
Response from Jake on Mar 9, 2022
Glad to see that you have rated us positively. Do give us more chances to delight you in the future as well. Regards, Jake

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ammy on Mar 3, 2022
Thanks for the positive rating, Roxanne! Hope to welcome you again soon. Regards, Amelia.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wichita Falls stop
The room was clean everything was in place we had an excellent stay.
Stayed 1 night in Feb 2022
Response from James on Mar 3, 2022
Thanks for such a lovely review, Ricardo. We will strive to keep up with your expectations always. Regards, James

2/10 Terrible

Beren

Disliked: Cleanliness, property conditions & facilities
Filthy. Killed cockroach climbing wall. Toilet with black rime under seat ,door to bathroom ripped off, puke on floor. It sucked.
Stayed 1 night in Jan 2022
Response from Ammy on Feb 25, 2022
Hi, Beren! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

Dylan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it.
Absolutely gross. There was also cockroaches in the shower. Terrible place.
Stayed 1 night in Jan 2022
Response from Jane on Jan 25, 2022
Hi, Dylan! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!