10/10 Excellent
Allyn B.
Jan 31, 2024
Liked: Cleanliness
AMAZING customer service
The customer service at this location is PHENOMENAL! From the moment I booked, I felt truly welcomed. They were able to accommodate a special request that I had and they got back to me within 24 hours even over Christmas holidays. We chose this house because my mom was worried about staying in the winter up a mountain...this was low enough on the mountain that wasn't a worry and still had beautiful views.
When I arrived there was a welcome note and basket. My mother just kept saying she loved the thoughtful touches throughout the home. We started saying that my mom was becoming besties with Deb. Everything that we needed was right there. There are fishing poles for the pond, a hot tub with tv, an ax throwing game, a stocked game room with an arcade machine, pool table and skee ball.
The kids kept saying, "Will we come back here?" When we checked out, my daughter was upset because she left a stuffy there. Before I could mention it to the host, she texted me to ask if it was ours, and SENT IT BACK to our house (free of charge) the very next day.
I just cannot believe the level of hosting that occurred here. It just went over and beyond what you would ever imagine at a VRBO. Thank you Deb for inviting us so warmly into your home.
Allyn B.
Stayed 2 nights in Jan 2024