Title: Beautiful home with hot tub, firepit, deck, & central AC - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=69660958&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Beautiful home with hot tub, firepit, deck, & central AC Vacation home in Whittier with kitchen and patio ## Photo gallery for Beautiful home with hot tub, firepit, deck, & central AC ![Outdoor dining - Beautiful home with hot tub, firepit, deck, & central AC (Whittier)](https://images.trvl-media.com/lodging/70000000/69670000/69661000/69660958/04feb201.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Dining - Beautiful home with hot tub, firepit, deck, & central AC (Whittier)](https://images.trvl-media.com/lodging/70000000/69670000/69661000/69660958/d46bcdff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Beautiful home with hot tub, firepit, deck, & central AC (Whittier)](https://images.trvl-media.com/lodging/70000000/69670000/69661000/69660958/1378b038.jpg?impolicy=resizecrop&rw=297&ra=fit) ![TV - Beautiful home with hot tub, firepit, deck, & central AC (Whittier)](https://images.trvl-media.com/lodging/70000000/69670000/69661000/69660958/2c3fa6b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop - Beautiful home with hot tub, firepit, deck, & central AC (Whittier)](https://images.trvl-media.com/lodging/70000000/69670000/69661000/69660958/c704d19a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Nestled between Bryson City, Cherokee, and Sylva, Grin and Bear It offers a spacious retreat with three levels of comfort. The main level living area features a handsome wood-burning fireplace and deck access while the bottom level has an entertainment area with another wood-burning fireplace. You can also unwind in the private hot tub or gather around the firepit for laughter-filled evenings. ## Reviews 6.6 ### Entire home 4 bedrooms3 bathroomsSleeps 142260 sq ft ## Popular amenities - Kitchen - Washer - Dryer - Air conditioning - Outdoor Space ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Beautiful home with hot tub, firepit, deck, & central AC Grin and Bear It Our calendar is updated in real-time & our nightly rates are accurately displayed. Simply enter your desired dates and click 'Book Now!' Centrally located between Bryson City, Cherokee, and Sylva, this quiet four-bedroom house is waiting to provide your family and friends with the vacation of a lifetime! You're going to love spreading out to enjoy the house's three levels of comfort. The main level living area is furnished with wood accents and floors, lots of welcoming decor, and plenty of comfy seating for everyone to enjoy. The living room has a handsome wood-burning fireplace, a mounted flatscreen TV, and deck access. The full kitchen enjoys small and major stainless steel appliances that include a French-door refrigerator, ample granite counter space, and a breakfast bar. After preparing a fantastic meal, serve up to eight guests at the expandable dining table or take your plates out to the expansive, furnished deck for a true al-fresco dining experience. Take soaks in the private hot tub or gather around the firepit for a fun evening of laughter and toasted s'mores. The bottom level also includes an entertainment area with a mounted flatscreen TV, a wood-burning fireplace, and sofas, plus access to the patio furnished with two rocking chairs. Have a little work to do while you're here? You'll have a desk and chair available and the home's high-speed WiFi will make it easy to do a bit of online research for those last-minute projects. THINGS TO KNOW Streaming services are available with guests’ own account(s). This property is managed by Vacasa North Carolina LLC. Parking notes: There is free parking available for 4 vehicles. Due to local laws or HOA requirements, guests must be at least 25 years of age to book. Guests under 25 must be accompanied by a parent or legal guardian for the duration of the reservation. ## Property amenities ### Pool/Spa - Hot tub ### Internet - Available in the house: WiFi ### Parking and transportation - Car required - Parking on site ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Microwave - Oven - Refrigerator - Stovetop - Toaster ### Dining - Dining table ### Bedrooms - 4 bedrooms - Bedsheets provided - Sofa bed ### Bathroom - 2.5 bathrooms - Towels provided ### Living spaces - Dining table - Living room ### Entertainment - TV with cable/satellite channels ### Outdoor areas - Barbecue grill - Firepit - Garden - Patio ### Laundry - Laundry facilities - Washing machine ### Work spaces - Desk ### Comfort - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - Smoking not allowed - Note from host: Smoking is not permitted anywhere on the premises. ### Services and conveniences - Iron/ironing board ### Location highlights - In a rural location - In the mountains - Near a health/beauty spa - Near a hospital - Near a zoo ### Things to do - Birdwatching nearby - Casino nearby - Fishing nearby - Hiking/biking trails nearby - Kayaking nearby - Motor boating nearby - Mountain biking nearby - Rafting nearby - Swimming nearby - Theme park nearby - Wildlife walks nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Fire extinguisher - Deadbolt lock ### General - Garden - Unit size: 2,260 square feet ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/112000000/111830000/111829700/111829603/35103bef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Oak Hill House Bryson City - Kitchen - Washer - Dryer - Free WiFi 9.0 Wonderful 14 reviews CA $291 CA $718 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=111829603&PinnedHotelID=111829603&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/123000000/123000000/122993900/122993853/w1026h682x0y0-d0524d2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Modern Mountain Retreat - Hot Tub, Cold Plunge, Mins to Waynesville Waynesville - Washer - Dryer - Pet friendly - Air conditioning 10 Exceptional 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=122993853&PinnedHotelID=122993853&HadPinnedHotel=true®ionId=-1&adults=2) ![Cabin, 6 Bedrooms | Living area](https://images.trvl-media.com/lodging/107000000/106550000/106542300/106542269/71119205.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Black Bear Splash 6 Bedroom Cabin by RedAwning Sevierville - Pool - Washer - Dryer - Parking included [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=106542269&PinnedHotelID=106542269&HadPinnedHotel=true®ionId=-1&adults=2) ![Smart TV, fireplace, video games, DVD player](https://images.trvl-media.com/lodging/117000000/116420000/116419400/116419382/3e254827.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spacious 5BR Cabin | Close to Maggie Valley Waynesville - Kitchen - Washer - Dryer - Pet friendly 8.0 Very good 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=116419382&PinnedHotelID=116419382&HadPinnedHotel=true®ionId=-1&adults=2) ![TV, fireplace, DVD player](https://images.trvl-media.com/lodging/39000000/38940000/38933800/38933745/2ccea6c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxurious home right on the river w/ a full kitchen - perfect for fishing Sylva - Kitchen - Washer - Dryer - Free WiFi 9.8 Exceptional 51 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=38933745&PinnedHotelID=38933745&HadPinnedHotel=true®ionId=-1&adults=2) ![TV, fireplace](https://images.trvl-media.com/lodging/121000000/120470000/120464400/120464313/8ce673f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Majestic Grace-Spacious Style, Amazing Location! 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You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation ### We should mention A car is required for transportation to and from this property ### Property is also known as 52691 ## About the area Located in Whittier, this vacation home is in a rural area and near theme parks. Smoky Mountain Country Club and Sequoyah National Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Oaks Gallery and Mason Mountain Mine. Great Smoky Mountains Railroad and Smokey Mountain Trains Museum are also worth visiting. Be sure to check out the area's animals with activities such as game walks and birdwatching. [Visit our Whittier travel guide](https://www.expedia.ca/Whittier.dx174611) [View more Vacation homes in Whittier](https://www.expedia.ca/Whittier-Private-Vacation-Homes.d174611-aaPrivateVacationHomes.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.41235%2C-83.34401&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=t3uVn725BswzzMTa5zz8a4MUN0g=) Whittier, NC ### What's nearby - ![Down on the Tuck](https://images.trvl-media.com/place/174611/9983432a-4b89-42fa-ba1d-aa88117191b5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tuckasegee River 17 min walk \- 1.4 km - ![Harrahs Cherokee Casino](https://images.trvl-media.com/place/6172273/0cbad492-1088-4615-823f-eb8d5edb7f5b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Harrahs Cherokee Casino 14 min drive \- 11.4 km - ![Great Smoky Mountains National Park featuring a waterfall, mountains and forest scenes](https://images.trvl-media.com/place/553248635754762509/b2c15e79-d4c4-42e0-b8fe-23d43f0173f2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Great Smoky Mountains National Park 15 min drive \- 19.3 km - ![Cherokee](https://images.trvl-media.com/place/6181606/1f2f01cc-2a89-48a6-8821-b2ebf9999bf9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Museum of the Cherokee Indian 15 min drive \- 15.3 km - ![Unto These Hills Outdoor Drama](https://images.trvl-media.com/place/6181598/0dea9155-373b-48ba-a1d2-ce86b3f92c2a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Unto These Hills Outdoor Drama 15 min drive \- 15.0 km ### Restaurants - Wicked Weed Pub at Harrah’s Cherokee Casino 19 min drive - Guy Fieri's Cherokee Kitchen + Bar 19 min drive - Granny's Kitchen 20 min drive - Noodle Bar 20 min drive - Qualla Java Cafe 19 min drive ## Frequently asked questions ### Is Beautiful home with hot tub, firepit, deck, & central AC pet-friendly? ### How much is parking? ### What time is check-in at Beautiful home with hot tub, firepit, deck, & central AC? ### What time is check-out at Beautiful home with hot tub, firepit, deck, & central AC? ### Where is Beautiful home with hot tub, firepit, deck, & central AC located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Beautiful home with hot tub, firepit, deck, & central AC Reviews ## Reviews All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 11 8 - Good 9 6 - Okay 3 4 - Poor 6 2 - Terrible 8 ### 6.2 Cleanliness ### 7.2 Location ### 4.0 Property conditions & facilities ## Reviews ### 10/10 Excellent #### Karen R. Apr 1, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Grrat time We had a great long weekend. The kids and teens all enjoyed it ##### Karen R. Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Jazzlynn D. Mar 31, 2024 Liked: Cleanliness, check-in, location, listing accuracy Disliked: Communication #### NAYO Tourney The place was nice. Our children enjoyed it especially the jacuzzi. We wouldn’t mind staying again. ##### Jazzlynn D. Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Melinda H. Sep 18, 2023 Liked: Cleanliness, check-in, communication, location #### Great time We really enjoyed our vacation and it was very nice and secluded in the mountains. We had a blast and only had problems with wifi but other than that was an awesome vacation ##### Melinda H. Stayed 3 nights in Sep 2023 This review comes from a trusted partner site and has not been verified. ### 2/10 Terrible #### Chetan B. Oct 20, 2024 #### Do not ignore other -ve reviews which say lot about property. Heater was working, space for 4 cars, water was hot ##### Chetan B. Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Rodney F. Feb 1, 2024 Liked: Check-in, communication, location, listing accuracy #### Great times Great views, plenty of room, Great garage for kids to play in. Negatives: Refrigerator leaks on floor if you turn on ice maker. Difficult to get up steep drive ##### Rodney F. Stayed 2 nights in Jan 2024 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Kimberly C. Dec 11, 2023 #### Quaint with Beautiful Mountain Views This is an older home with 3 levels of living space. Beautiful views are right in front of the cabin and we all enjoyed looking at the clouds rise up over the mountains! We also saw some wild turkey walk in front of the house, too. The kitchen has newer appliances and everything worked…so did the grill outside. The kids enjoyed the hot tub. It is not a luxury listing so keep that in mind but for the price we paid and the memories we were able to make it was priceless. A space heater could be used on the bottom level because it gets a lot colder there than the rest of the house. The outside building is not heated either so a space heater would be useful there as well. ##### Kimberly C. Stayed 2 nights in Dec 2023 ### 8/10 Good #### Stephanie M. Sep 4, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### A great stay in the mountains! We had a great stay at this location in the mountains! We were a little nervous because of some of the reviews- some turned out to be true while others had been addressed. The driveway was gravel and long… but this was no issue at all for our vehicles… and almost welcomed because we were off the beaten trail and enjoyed being remote. A great view! It was very clean! A little sparse on the kitchen utensils, no dishwasher and the fridge leaked a bit. We also had to use a back-up key because the keypad didn’t work- but were thankful for the backup key and quick communication with the property manager. The garage was super fun for the kids and we enjoyed the bonfire pit. We were thankful to have found the strung lights near the pit because it was on the far side of the garage. All-in-all… it was a better experience than expected, a great stay… and we all had fun and enjoyed it! ##### Stephanie M. Stayed 3 nights in Sep 2023 ### 6/10 Okay #### Rae H. Jul 13, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Lovely view of Gem that needs some polish Lovely secluded place that was overall comfortable. The views are incredible & we loved being on top of the mountain. Be prepared for the 1 car wide, well maintained gravel path up. There are a few turn offs if you meet someone. The house is in need of a few fixes. They are the same issues others have mentioned in their reviews from over a year ago - leaking fridge, few lights not working, 2 broken bed frames (creating sags in mattresses), & a heavily damaged entry door. These all take our rating down. Sad none of these things have been resolved! It will sleep 14 as pictured and described but kitchen amenities & number of towels provided do not support nearly that number of guests. Nor does the size of the grill. Take TP as we arrived to find only a 1/4 of a roll for the entire house. Game room has missing/broken items. Is a bit musty in there. They do have a nice book collection in the house. ##### Rae H. Stayed 6 nights in Jul 2024 ### 4/10 Poor #### Tim H. Jul 28, 2024 Liked: Check-in, location Disliked: Cleanliness, listing accuracy #### Honest Review I will summarize as best i can. The location is awesome! HOWEVER, it should be noted that you will not get a car up the 1 mile gravel road that is very mountainous! You must have some ground clearance. The only thing the listing says is 4wd may be necessary for snow/ice. The layout of the house is nice. There are things that could be better, but I can live with and there are things that are unacceptable. i preface this because, now doing more research, ALL of these items had been mentioned in reviews as far back as October 2023.! 1\. The shower on the main level has a door, that you have to open and close that is barely on the tracks, and is a safety hazard for anyone trying to operate. You expect it to slide and close, not fall off the track and completely come off! There's no handle on the inside to even close the shower once you get in. 2\. The shower on the bottom floor has a detachable wand shower head, but to ATTACH the shower head the main piece is broken, so unless you like to shower with one hand you're out of luck. We had 10 people to use one shower. 3\. The basement shower has significant mold in the ceiling tiles which has been noted by several. 4\. The locked closet in the basement has a HORRIBlE smell coming from it. We think this is coming from the mold, which is probably tied directly to the leaking Refrigerator/Freezer that has been noted for the LAST YEAR that is still leaking. I'm out of room but $400 night, NO! Dissappointed ##### Tim H. Stayed 2 nights in Jul 2024 ### 8/10 Good #### Bryan O. Sep 14, 2025 Liked: Cleanliness, check-in, communication, listing accuracy Beatiful view.Road to property could be a challenge in a passenger car. House was roomy ##### Bryan O. Stayed 2 nights in Sep 2025 This review comes from a trusted partner site and has not been verified. ### 8/10 Good #### Youa X. Aug 4, 2025 #### Little Vacation It is peaces and quiet. The house has a beautiful view of the mountains. ##### Youa X. ### 8/10 Good #### Kayla Y. Jun 12, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy We chose this property for its proximity to Cherokee. Comfortable beds and well stocked wood shed for the fire pit. ##### Kayla Y. Stayed 2 nights in May 2025 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Julia M. Jun 10, 2025 #### Grin and Bear It - Exactly Right!! Once you finally get to the property, the view alone will take your breath away!! The clouds coming up over the mountains were magical and the smell of the fresh morning from the deck off the main floor was mesmerizing. The house comfortably accommodated all 14 of us and we thoroughly enjoyed our stay!!! ##### Julia M. This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Joretta A. Jun 19, 2025 #### Beautiful views The view was amazing, and quiet. We was next to last house on the mountain. My niece did leave her iPad behind I contacted them and they shipped it back to us. Thanks for doing this. ( I did pay shipping) The only complaint I had was they had a gas grill with two propane tanks but both was empty. I texted/emailed them about it was told they would look into it after we left at cleaning day but I was told 4 days later they didn’t have any record and I had erased mine already. ##### Joretta A. ### 6/10 Okay #### Pamela M. Apr 20, 2025 Liked: Check-in, listing accuracy Disliked: Cleanliness, location #### Birthday teip Carpets were horrible and itWas dusty in would not recommend it but feel like we should be compensatied forOur troubles messed my tires up going on gravel road wheels gotStuck ##### Pamela M. Stayed 2 nights in Apr 2025 This review comes from a trusted partner site and has not been verified. ### 2/10 Terrible #### Robbie N. Jul 3, 2025 #### Good and Bad This property had the potential to be exceptional, but it was ultimately marred by several issues. The location's accessibility was somewhat challenging due to the gravel road with sharp turns, which may require a pickup truck for navigation. Unfortunately, the exterior and surrounding yard were not well-maintained, with noticeable dirt and unkept grass. Regular pressure washing and lawn maintenance would significantly enhance the property's appearance. The hot tub was a notable exception, but several problems arose. Trash cans were overflowing, the grill was inoperable due to empty propane tanks, and the game room/shed was in disarray. Broken pool and foosball tables, limited cues, and no darts for the dartboard further detracted from the experience. Although the interior was clean, and the air conditioning worked well, issues with the refrigerator, dishes, and laundry facilities detracted from the experience. The washer functioned, but the dryer did not, necessitating the hanging of wet clothes. With renovations and improved maintenance, this property could easily achieve a five-star rating. ##### Robbie N. ### 4/10 Poor #### Brittany A. Nov 25, 2024 Liked: Check-in, location Disliked: Cleanliness, communication, listing accuracy #### Did not like this stay Not able to use the shop that was supposed to be included in the rental, there was a dead rat inside one of the light fixtures above the washing machine, the house was not kept up very well, and it was a hard location to get to even with large 4WD trucks, I will not recommend this home as a rental and I really don’t want to use any property listed with Vacasa because although we reported these issues our complaints were not taken seriously and nothing was done about them. ##### Brittany A. Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### Ashok Oct 15, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Please do not ignore other -ve reviews which say lot about property. we ignored them the place is not clean (blood marks on bedsheet, smell, dirty towels, leaking fridge, place pourch was not cleaned . Advertised content was not provided access and they respond you quickly but they take no action. its like talking to deaf who pretends he understood you.property rental is not cheap also , my suggestion pay 100$ more and get the better ones around. ##### Ashok Stayed 3 nights in Oct 2024 This review comes from a trusted partner site and has not been verified. ### 4/10 Poor #### Sabrina A. Nov 9, 2023 #### Not what you see in pictures The actual home was much more run down than the pics lead you to believe. The doors had been broken into and didn't lock ..we had to barricade them with chairs at night. The pool table was leveled with grates from a grill and duct taped together. The grill was broken and cooked unevenly. The fridge constantly leaked water on the kitchen floor. ##### Sabrina A. Stayed 3 nights in Nov 2023 ### 2/10 Terrible #### Rodney N. Oct 24, 2023 Liked: Check-in Disliked: Cleanliness, communication, location, listing accuracy #### 4 days of hell The house is disgusting, filthy dirty, mold and mildew in basement and bathrooms. Carpeting has not been cleaned in a long time, stains everywhere including vomit. Hot tub stunk and was cloudy, no way would we ever get in it. Cigarette butts and bottle caps everywhere. Several inches of leaves all over the deck, stairs, and patio. The road to the house is terrible, not maintained, ruts and narrow. There is no way that we could have gotten to the house in our corvette, good thing the car we drive has all wheel drive. We could go on but let the renter beware, we will probably never use VRBO again, and deserve a full refund. ##### Rodney N. Stayed 4 nights in Oct 2023 ### 2/10 Terrible #### Bradford B. Sep 9, 2024 Liked: Check-in Disliked: Cleanliness, listing accuracy #### The worst place I’ve ever stayed It was absolutely disgusting. The carpets are incredibly stained, as are the bedspreads and sheets. Whole house smells like smoke, there were dead bugs everywhere inside and out. The bathrooms are missing multiples pieces of tile. The porch was filled with mildew, mold, leaves, and bugs so it made it totally unusable. No trash can in the house. And it was never mentioned that the last mile to the house was a mile long, steep gravel road. That isn’t a huge deal but should be mentioned in the listing. I was driving a small car and scratched the front multiple times due to the bumpy road steep driveway, so I would have appreciated if I had known that might have been an issue. So beware, the pictures in the listing and the description are totally staged and do not represent the state of the house AT ALL. ##### Bradford B. Stayed 2 nights in Sep 2024 ### 2/10 Terrible #### Misty C. Oct 10, 2024 Disliked: Cleanliness, check-in, communication, location, listing accuracy #### Do not rent First of all we rented without reading reviews, our bad. Then we read reviews and most of the negative ones were older and some newer ones were better. Photos of the property listed a separate garage with pool table, foosball and darts and that’s why we rented the place. One review stated that the “man cave” was not accessible upon arrival. I tried to reach out to Vacasa, the property manager to confirm is the pool room was available as that is why they rented, they NEVER responded. Several days before we were supposed to go I inquired again about the room and no response. I also through further research and by going to vacasa’s site I was able to find reviews that were not listed on VRBO that were horrible about stained bedding and sheets and stained carpets and the whole house smells like smoke, this is a very deceptive practice by VRBO and the length of time between multiple reports of the same shows Vacasa and the homeowner are complicit in this disgusting property. With this new information and the now state of emergency declaration because of the impending hurricane I asked VRBO for a refund and was told on the phone that would not be a problem and they just needed to contact the property manager. Well Vacasa called and said no refund under any circumstance, including a warning from our governor not to travel to western North Carolina. they still will not refund my money. They offered $100 for loss of amenity because they finally admitted that the man cave was not open ##### Misty C. Stayed 2 nights in Sep 2024 ### 2/10 Terrible #### Anne S. Jul 7, 2023 Disliked: Cleanliness, check-in, communication, location, listing accuracy #### Description did not match the stay What was promised on the booking description was not given. The driveway was unaccessable with our low profile car. If we had we been told there were two driveways to the house, that would have helped. We could not gain access to the house with the code provided due to the fact that the housekeeping staff double locked the door. Got in through an unlocked sliding glass door. Basement door was broken by a crow bar and was never fixed. Fridge leaked water all over the kitchen the whole week we were there. No coffee pot for breakfast. Broken glasses in the cupboard. Broken lamp shades and lights beside beds did not work. "Game Room" was full of broken cue sticks and broken darts and was unusable, which was part of the reason for booking the house since my son likes to play pool. Stains on bedspreads. A window in the shower was covered with a torn up and stained shower curtain.We took pictures of everything and honestly we should have gotten a discount with what we got for what we paid. When we called the "host" hotline, for help, the customer service staff was rude and unsympathetic, even argued with me when I mentioned the struggles we were having. Had I paid closer attention to the past reviews, I would have seen that some of these things complained about in the past were never fixed and were the same issues we had. Obviously the owner does not visit the site, or simply does not care. This was our first Vrbo, which makes us questions future stays. ##### Anne S. Stayed 5 nights in Jun 2023 ### 4/10 Poor #### Ken P. Nov 23, 2021 Liked: Check-in, communication, location, listing accuracy Disliked: Cleanliness #### Well, we had high hopes.......... First, the folks at VACASA were tremendous!! We had 0 issues with them. They responded in a timely and professional manner to us! so 5 stars to VACASA! As for the cleaning company & property owner, shame on you! You have some work to do! If properly cleaned & the owner spent about 3 days & $2000, the house would be phenomenal!! The view is unbelievably beautiful - could not ask for better! The house is NOT being cleaned...it's having the linens & towels washed & it seemed to be disinfected.....but I would say it hadn't been vacuumed or swept in weeks.....Not 1 vacuum cleaner "trail" on the carpets...not 1.. for the lamp in the living room - it was last dusted in approx 2002....there were wrappers, paper, and dirt behind end tables and in every bedroom somewhere.....we had to wash all utensils and dishes before we were able to use any of them.....oddly, there were plenty of dishwasher pods -- just no dishwasher...One reviewer mentioned the safety of the house...Honestly, I thought "I bet that is an overreaction"....IT WAS NOT! The railing around the upper concrete deck is wobbly at best - I tested it before letting anyone else near it because it looked like it was leaning.....75" tv that was hanging off the wall where whoever installed it, missed the studs on 3 of the 6 mounting bolts & used no anchors!!! I found a wooden box in the den to hold it up and sent pics to VACASA. The toilet on the middle floor is terrible! I basically had to plunge it multiple times - not for "#2, but even for #1".....I told VACASA not to worry about a plumber, I'd just take care of it vs. having to work with a plumbers schedule....If the owner would stop patching & pay a professional to do maintenance, this house would be AMAZING! Know your limits, you're not a sheetrock hanger, nor painter, nor carpenter/handyman!! Invest in your property and stop nickeling and diming it....otherwise sell it to someone who will take the few days & minor amount of money to fix it right - see pics of ceiling tiles covered in mildew! It's a $50 fix..wth? Also, make sure you assign your guests their rooms carefully - downstairs if kept comfortable, the upper 2 levels are a sauna....if upper 2 floors are comfortable, lower floor is an icebox....no in between! Pics are a deceiving as they are not a true representation, but they are real estate pics so you expect that some....what a shame for this house to be in this condition! and yes, I have pics of it all ##### Ken P. Stayed 5 nights in Nov 2021 This review comes from a trusted partner site and has not been verified. ### 6/10 Okay #### Stevie R. Dec 27, 2022 #### It was ok You do need a 4 wheel drive vehicle to get to house (if snow or ice) Turn off the HVAC if using the fireplace (or get smoked out) The house needs a better cleaning crew. 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