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Reviews of Town and Mountain Hotel

2.5 out of 5
Town and Mountain Hotel
401 Main Street, Whitehorse, YT

Reviews

7.2

Good

Rating 10 - Excellent. 50 out of 266 reviews" "
Rating 8 - Good. 118 out of 266 reviews" "
Rating 6 - Okay. 53 out of 266 reviews" "
Rating 4 - Poor. 31 out of 266 reviews" "
Rating 2 - Terrible. 14 out of 266 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Brian

Stayed 1 night in Mar 2024

6/10 Okay

Ralph

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Amber

Stayed 3 nights in Nov 2023

10/10 Excellent

dwayne

Stayed 1 night in Nov 2023

8/10 Good

S F Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Very traditional. Expensive.
Stayed 4 nights in Sep 2023

8/10 Good

Yan Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jeff

Stayed 1 night in Sep 2023

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023

4/10 Poor

Benjamin, Delta

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was fine but the main lobby and corridors were pretty ancient. The carpet seems to be what was put in when it was orginally built - dirty and smelly! The room was clean and had a coffee machine with supplies and a microwave. The shower had great pressure, so that was nice! The lady on the day shift was very rough in her dealings with customers. The guys on the evening shift were very pleasant and easier to deal with. For my next trip there, I would certainly skip T&M and pay the little extra to be at Best Western next door!
Stayed 2 nights in Aug 2023

2/10 Terrible

Travis

Stayed 1 night in Aug 2023

8/10 Good

Theresa

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Nick

Stayed 1 night in Jul 2023

6/10 Okay

Peter

Stayed 1 night in Jul 2023

8/10 Good

Mark

Travelled with group
Liked: Staff & service
Ok
Stayed 1 night in Jul 2023

6/10 Okay

Katherine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is centrally located but it really needs updating. An elevator would be an asset. The carpeting in the hallways needed to be replaced or thoroughly cleaned.
Stayed 1 night in Jul 2023

4/10 Poor

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice and helpful staff. Tried to keep it clean but didn’t quite make it. Sketchy because they sold alcohol out of the lobby and quite a few vagrants milling around. No locked front entrance and easy access to rooms from outsiders
Stayed 1 night in Jul 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
No parking other than the streets
Stayed 1 night in Jul 2023

8/10 Good

Randolph, Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic downtown hotel close to shops, restaurants, banks and other services. The check-in folks were friendly, the room was clean and tidy and the bathroom features were well maintained and functioning properly. Smoking is allowed on the property but there are non-smoking levels. Off-sales of a selection of beer, wine and liquor is available from the check-in counter. Overall a pleasant and comfortable stay for a reasonable price.
Stayed 2 nights in Jun 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, simple, worth the money for a one night stay while traveling.
Stayed 1 night in Jun 2023

6/10 Okay

William

Business traveller
Disliked: Cleanliness, property conditions & facilities
No elevators, rooms start on the second floor. Very old building floors creek when walked on. Amenities like no breakfast available in the hotel, no Gluten-free items on the menu in the only facility to eat within the hotel. The next time I am on assigment in Whitehouse I will not choose this hotel again!

10/10 Excellent

John

Stayed 1 night in Mar 2023

8/10 Good

Alfred

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Short stay at this budget hotel. Very friendly staff! Great location in this older building without elevator. Greater short stays in a very basic accommodation. Just what we needed.
Stayed 3 nights in Feb 2023

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Musky probably pet urine order plus dust Had to ask for another room because my throat and eyes got real itchy within 30 minutes of being there
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
The staff was excellent, very accommodating
Stayed 1 night in Oct 2022

2/10 Terrible

Mohammed

Stayed 1 night in Sep 2022

6/10 Okay

Ramona

Business traveller, Travelled with partner
Old with little atmosphere. Stair well only to 2nd and 3rd floor. Very steep. Carpeting stained and dusty rooms made for constant sneezing. No food or drink available other than off sales until midnight. Walkway out front had vomit for most of the morning and staff took no notice or care when it was mentioned.
Stayed 3 nights in Sep 2022

8/10 Good

Jared

Travelled with family
Liked: Cleanliness
This hotel is a bit older. Rooms have not been renovated in a while. Was better priced than other Whitehorse hotels of the same quality rooms.
Stayed 2 nights in Aug 2022

8/10 Good

Keith

Stayed 1 night in Aug 2022

6/10 Okay

Alison

Travelled with partner
Disliked: Staff & service
No elevator and staff not very helpful.
Stayed 2 nights in Aug 2022

8/10 Good

Elise

Liked: Staff & service
Stayed 2 nights in Aug 2022

8/10 Good

Maureen

Liked: Cleanliness, staff & service
Good value option in Whitehorse. Just a few blocks walking distance to Front St. and many downtown Whitehorse attractions. The hotel has 3 floors with no elevator so not a good option if you have mobility issues. The room I stayed in had fridge, microwave, kettle, coffee maker and crockery/cutlery so you could prepare simple meals if desired.
Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 5 nights in Aug 2022

10/10 Excellent

Tami, North Hollywood

Stayed 1 night in Aug 2022

10/10 Excellent

wenxue

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
service
Stayed 1 night in Aug 2022

8/10 Good

Junko

Travelled with family
Liked: Cleanliness, staff & service
Very friendly staff and breakfast was great!
Stayed 4 nights in Aug 2022

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite old but clean. No elevator.
Stayed 1 night in Aug 2022

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No airport shuttle and no AC and room was hot & stuffy
Stayed 1 night in Aug 2022

8/10 Good

Darryl, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short walk to most things downtown. The room decor was dated but everything was clean.
Stayed 4 nights in Jul 2022

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no reservation hotels.com failed
Stayed 1 night in Jul 2022

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service
Clean comfortable room. The bathroom was very clean and carpet looked relatively new. The hems on the drapes were hanging down in spots. On the 3rd floor and no elevator. It is a long haul with bags.
Stayed 3 nights in Jul 2022

8/10 Good

Ronald, Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Old downtown hotel, close to restaurants and shops.
Stayed 2 nights in Jul 2022

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay, convenient location in downtown where free offstreet parking is a plus. There was a 24-hr restaurant right next door, and plenty of other food and shopping options in walking distance. There is no elevator, so it was a bit of a struggle to get heavy luggage up 15 stairs to second floor. Staff was very friendly when I asked for fresh towels or soap (room is not made up daily).
Stayed 7 nights in Jun 2022

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No elevator and rooms were very warm.
Stayed 1 night in Jun 2022

8/10 Good

Josef

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The T&M is a decently renovated older building. The staff is very friendly and helpful. The property is very easy to access and the area is clean and well-kept. There are quite a few positives about the T&M - our bed was very comfortable, and the bedding was nice. The shower has excellent water pressure and modern tile. The water quality is superb. The room is equipped with dressers and armoire making storage of clothing easy. The room has plenty of space, and a nice big flat screen TV. Lots of outlets to charge your devices. Nice to have a microwave and fridge. Reliable WIFI with decent speed. What could be improved? - our room was generally clean, but the round table by the window had some food waste on it that we needed to clean. The inside of the bathroom vanity was also quite dirty. - air conditioning would be a really good addition. We noticed some rooms had portable A/C, but our room did not. The window was fairly small so our options for cooling the room were limited. - we put out our “please make up room” sign, but it was ignored. Not much point to these signs if staff won’t make up the room. - no pens, paper, or local information in the room. Conclusion - this is a friendly hotel that is decently equipped where you can get a comfortable sleep, but could use some minor improvements in cleanliness, air conditioning, and amenities.
Stayed 2 nights in Jun 2022

4/10 Poor

Rene

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The portable A/C was very loud and the room had a musty smell
Stayed 1 night in Jun 2022

6/10 Okay

Rene

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The a/c is very noisy and the room smells moldy
Stayed 1 night in Jun 2022

8/10 Good

Jessi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all amenities. Great service.
Very helpful and friendly service.
Stayed 2 nights in Jun 2022

4/10 Poor

Robin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022