Lobby

Reviews of FairBridge Inn, Suites & Outlaw Conference Center Kalispell

2 out of 5

Reviews

5.6
Rating 10 - Excellent. 115 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 227 out of 1001 reviews" "
Rating 4 - Poor. 243 out of 1001 reviews" "
Rating 2 - Terrible. 209 out of 1001 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Rachael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We pulled up to the hotel and it was closed. It was surrounded by construction fencing and there were people hauling mattresses out. It would have been nice to know the hotel we were booked at didn’t exist anymore. Very disappointing!
Stayed 1 night in Jul 2022

8/10 Good

Lacey

Stayed 1 night in Jan 2022

8/10 Good

Randy

Stayed 1 night in Dec 2021

4/10 Poor

Shirin

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
I love the older building. Breakfast was horrible. Hot tub broken. Some of the building is being rented out to low income persons. Getto feeling.
Stayed 2 nights in Dec 2021
Response from GM on Jan 26, 2022
We are sorry your stay was less than favorable. We are working hard on the issue you experienced. Thank you for letting us know.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from GM on Jan 26, 2022
Thank you for your valued feedback

10/10 Excellent

Susan L

Liked: Room comfort
Just a little old and dark.
Stayed 1 night in Oct 2021
Response from GM on Oct 26, 2021
Thank you for your valued feedback

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from GM on Oct 26, 2021
Thank you for your valued feedback.

4/10 Poor

Brandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was amazing...room was filthy and there was mold in the shower.
Stayed 2 nights in Oct 2021
Response from gm on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Patty

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Happy customers
Great! They put us right at the pool.
Stayed 1 night in Oct 2021
Response from GM on Oct 26, 2021
Thank you for your valued feedback.

6/10 Okay

Alexandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Alexandra

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Can’t swim in pool, rooms unclean
DO NOT EXPECT KIDS TO BE ABLE TO SWIM IN THE POOL. IT IS FREEZING AND MANAGEMENT TRIES TO SAY IT IS SET TO 75. MOLD AROUND TUB, BASEBOARD MISSING WITH NAILS STICKING OUT. BATHROOM WASN’T CLEAN
Stayed 1 night in Oct 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Celestial, Monroe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im terribly disappointed with this hotel in Kalisbell. We had a reservation I made a few days prior to our trip. I called the morning we were to travel and stay at the hotel as my husband was super sick and was diagnosed with Covid. I called expedia first to see about a refund. In turn expedia called the hotel and ask about a refund. Expedia was told no refunds but the expedia rep told me to call and ask personally due to the circumstance. I called and spoke to someone at the front, she said she was aware that her manager had just spoken to expedia and put me on hold to speak to this manager. She came back to the phone and said their policy is no refunds but they were going to ask the "owners" and they would contact me and let me know......well its been 6 days and no contact and no refund....its very disappointing to know that they arent able to even to take the time to call and speak to me. I dont recommend this hotel.....no refunds during covid is not a great way to run a business!!
Stayed 1 night in Sep 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Lillian D

Travelled with family
Disliked: Amenities, property conditions & facilities
I was lucky to get a suite, and it was clean enough, however the property needs a lot of work. Everything looks like 1970's
Stayed 2 nights in Sep 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

BLAINE

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated. Bathroom was dirty, soap slime on soap ledge in tub shower, shower curtain was too long and scummy at bottom. Black curly hair in sink and tub. And skid mark in toilet. Yuck.
Stayed 1 night in Sep 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
We were 4 at our room and only give us 3 towels, we ask for more and haves 2 more, in the morning for breakfast they didn’t have spoons so my kids couldn’t eat cereal and milk, they have hot water and no tea. We ask for help and they told us they don’t serve tea and they have been out of spoons and they didn’t know when they will get more. We were there fir soccer tournament and we wanted our kids to get breakfast before games so we end up waking up even early to get them a better breakfast. We won’t stay there again.
Stayed 2 nights in Sep 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jain family vacation
Most of the food places and gas stations were near by. Very open and spacious parking. love to stay their again.
Stayed 4 nights in Jun 2021
Response from GM on Oct 26, 2021
Thank you for your valued feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but a little dated.
We stayed here forty-three years ago on our honeymoon. The property is not as nice as it was then, but they are trying.
Stayed 1 night in Sep 2021
Response from GM on Oct 26, 2021
Thank you for your valued feedback. We are working hard to make positive changes.

2/10 Terrible

Charles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Rundown, over priced, limited service. One of the more disappointing properties I have stayed in.
Stayed 2 nights in Sep 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Had to change rooms twice (once due to door being not very secure and once due to keycard reader not working). However, staff was very helpful and understanding in processing these changes.
Stayed 4 nights in Sep 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Jan

Disappointing
The phone had a flashing light when we arrived which wouldn't allow me to call the front desk. I went down to the desk & reported it twice, but it never got fixed. No safety bars or non slip mat for the shower, no mat to step onto from the shower, short on towels & washcloths when we arrived. Staff would not give a printed receipt because we didn't book directly with them.
Stayed 1 night in Sep 2021
Response from GM on Oct 26, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Tami

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Went to the front desk to ask for a couple of extra pillows as the ones in the room were small and was told by the lady at the front desk that she was too busy (2 people in line to check in) and I needed to come back in a couple hours and I could ask for them then. She didn't ask for a room number so she could get them when not so busy.
Stayed 2 nights in Sep 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

KENDRA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GR8 Find
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
Thank you for your valued feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
More run down than you'd expect
More run-down than you'd expect. Rooms were big, but wasn't given the room I asked for. Lots of dirt/dust in corners. Bed surprisingly OK. Breakfast was cold food only. Friendly enough service, though both people I dealt with said they'd only worked there for a little while (a month, 2 days, etc.)
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Jon

Stayed 4 nights in Aug 2021

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Room smelled like pet urine and the bed was horrible. Lady at front desk was very nice though.
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

SALAHEDDIN

Liked: Room comfort
No room service unless you ask for it
We asked for our room to be serviced, and never got that. They apologized by saying they are overbooked and short staffed.
Stayed 3 nights in Jul 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Desk clerk was super nice and let me check in a little early so I could get changed and ready for the wedding I was going to. Breakfast was great. The only complaint I have is that the water temperature fluctuated super bad while I was taking a shower. Super super hot to luke warm and back.
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
Thank you for your valued feedback.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from GM on Sep 18, 2021
Thank you for your valued feedback.

2/10 Terrible

Karen

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in need of repair. Recently sold much needed remodeling to do.
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Benjamin Rudy, Chewelah

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very poorly signed. Parking lot too small. Overall condition is desperate need of updating.
Stayed 2 nights in Sep 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t do it.
Gross and creepy! Everything is broken and super dated!! The bed literally was falling apart.
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Terry Allan

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in Sep 2021

10/10 Excellent

Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, price reasonable
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
Thank you for your valued feedback.

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I also needed to add the hot tub was not working and pool was so cloudy you couldn’t see the sides
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The staff was friendly and helpful. No mini fridge, or microwave. Only two very poor lit lamps in the room. The pillows are awful. Flat and even with two of them together didn't amount to one decent pillow. Only 1 ice machine in the whole building and it was on the first floor clear down the hall by room 120 and we were on the 3rd floor. Breakfast was so - so. Not everything was out and ready to go. Poor selection. Pretty poor for the price. The room was clean and that is vitally important.
Stayed 1 night in Sep 2021
Response from GM on Sep 18, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
The furnishings were very old and showed lots of signs of wear, the smoke detector was chirping so tried to call the front desk and the phone had no cords. The breakfast in the morning was out of almost everything and getting it refilled was almost impossible. The price was good and the front desk people were friendly.
Stayed 1 night in Aug 2021
Response from Front Desk on Aug 30, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Tommy

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Front desk staff great quiet toilet never stopped running bathroom faucet extremly loose refridge mafe to much noise we just unplugged S tar at front desk was amazing
Stayed 5 nights in Aug 2021
Response from Front Desk on Aug 30, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks!
We stayed in Kalispell to be close to Glacier and Big Fork. We enjoyed our breakfast and we loved the breakfast attendant. He kept everything clean and well stocked. Cody at the front desk was helpful throughout our stay as was the lady staffed the desk at night.
Stayed 3 nights in Aug 2021
Response from Tom on Aug 24, 2021
We are delighted to hear Cody was able to assist you at the Front Desk. We hope to see you again soon!

2/10 Terrible

Erin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Id rather not say There was a bag of meth under the bed A bunch of people out front drinking and partying
Stayed 1 night in Aug 2021
Response from Tom on Aug 24, 2021
We are sorry to hear you did not enjoy your stay with us. We will address this appropriately.

4/10 Poor

Tom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place to stay.
Dirty run down location. Definitely not worth the $200 per night price point. Elevator smelled like someone urinated inside it. Windows were gross, even the chair in my room was badly stained. Place needs a complete overhaul. Whole location smelled weird. Not a secured location either as some of the exterior doors don't latch or barely close. Keys worked maybe 10-15% of the time. Constantly had to be reprogrammed to my room. Giving this location anything more than a 1 star would be generous to say the least. Very disappointed. Will not chose this location again. Only saving grace for this is the employees. Friendly and courteous the whole time. Wish I took more pictures of how gross this place was. But here's at least the chair that was in my room. Judge for yourself.
Stayed 3 nights in Aug 2021
Response from Tom on Aug 24, 2021
We are sorry to hear you did not enjoy your stay with us. We will address this appropriately.

4/10 Poor

Gabriel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and expensive
We arrive in this place late at night around 11 pm, the receptionist was friendly. When we got into our room it was dirty, there are crumbs in the bed and all over the floor. We ask for transfer to another room, this time it was a little cleaner but the air condition is not working and it was hot all night ( month of August). The swimming pool was not very good either. They have hot breakfast of cereal, waffle, biscuit and gravy. I wish we did not book online so that we can just not pay and find some other place. For a $250 charge we are very disappointed and won’t come back in this place again.
Stayed 1 night in Aug 2021
Response from Tom on Aug 24, 2021
We are sorry to hear you did not enjoy your stay with us. We will address this appropriately.

4/10 Poor

Angie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Help!
They need to pay more attention to keeping the place clean . I took disinfecting wipes and they were very dirty. The hallways are very dark. The place needs an overhaul. The baseboards are very dirty and the carpet needs to be replaced badly. The people are very nice and helpful.
Stayed 2 nights in Aug 2021
Response from Tom on Aug 24, 2021
We are sorry to hear you did not enjoy your stay with us. We will address this appropriately.

2/10 Terrible

Sherry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Starr and Jodi were excellent employees. Very accommodating. This hotel is lucky to have them. The lighting was horrible and the bed sunk in the middle. The price was to high for the accommodations. Would never recommend.
Stayed 1 night in Aug 2021
Response from Tom on Aug 24, 2021
We are sorry to hear you did not enjoy your stay with us. We will address this appropriately.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk lady who worked Thursday night around 6 was really rude. She made a huge sense when my card wouldn’t work. She could have handled it WAYY BETTER. Our room was really dirty. There was Cheetos and a bunch of crap behind the bed.
Stayed 3 nights in Aug 2021
Response from Tom on Aug 24, 2021
We are sorry to hear you did not enjoy your stay with us. We will address this appropriately.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price was affordable compared to other hotels in Kalispell, ...and that's about the sum of it. All the staff we interacted with were friendly & helpful, ... but, they were woefully understaffed for the size of the place. The breakfast was fairly meager, but at least one could make a fresh waffle or pancake. Cleanliness seemed not so great. We went out and bought Tilex to thouroughly clean the bathroom and deal with some mildew. The sheets & towels were clean, but stained... not very inviting. The facility is large, and older, and is in desperate need of some serious updating.
Stayed 4 nights in Jul 2021
Response from GM on Aug 13, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room didn’t look like it was cleaned...it smelled horrible. The ice bucket in the bathroom still had nasty water floating in it...the hot tub was broken and the pool was pretty nasty. Overall I would never stay here again.
Stayed 1 night in Aug 2021
Response from GM on Aug 13, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff that showed up to work were very pleasant and helpful. The rooms could use some updating, the bed was not comfortable.
Stayed 6 nights in Aug 2021
Response from GM on Aug 13, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Blaine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away hotel should be the name
Although the staff tried there best to accommodate the property was run down, filthy dirty. Reservations that were made 3 months earlier and confirmed was messed up, had to change rooms 3 times, once because it was so filthy we refused to stay in it. Broken waffle irons and non working items at the continental breakfast. If your visiting Glacier NP, you would be better off driving additional miles if necessary rather than staying there. Again the staff tried hard but you can’t polish a turd!
Stayed 5 nights in Aug 2021
Response from GM on Aug 13, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.