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Reviews of Canadas Best Value Inn Whitecourt

2.5 out of 5
Canadas Best Value Inn Whitecourt
3415 Caxton Street, Whitecourt, AB

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 123 reviews" "
Rating 8 - Good. 50 out of 123 reviews" "
Rating 6 - Okay. 27 out of 123 reviews" "
Rating 4 - Poor. 9 out of 123 reviews" "
Rating 2 - Terrible. 13 out of 123 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Noreen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Really is good value. Outdated but who cares it was clean and quiet and the free breakfast was good.
Stayed 1 night in Mar 2024

8/10 Good

GORDON L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Randall

Business traveller
Liked: Cleanliness, staff & service
Great value for the cost and Breakfast was really good!
Stayed 1 night in Nov 2023

10/10 Excellent

Denny

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Don

Stayed 1 night in Nov 2023

6/10 Okay

Jon

Stayed 2 nights in Oct 2023

8/10 Good

Fadi

6/10 Okay

Jamie

Stayed 1 night in Oct 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at front desk and they were friendly. Was a non smoking room, but when we got to room the room had been clearly been smoking in, smoke alarm was disconnected and fan had cover off. Brought it to staff attention and they brought us a can of febreeze?? I asked how cleaning staff did not notice because it was disgusting. Asked for a different room but none were available that would fit our family. They continued to claim it was not possible that it was smoked in. They also offer free breakfast, but what the motel counter gives you for the coupon and menu is not what you get when you go to the restaurant??? When we checked in they showed me the menu and what was available to us even bragged how amazing the breakfast was and said included drinks and all. The waitress said to go talk to the owner to get him to honor the coupon or all she can offer is a basic continental?? Went and talked to him and even showed him the menu that is sitting on the counter of the motel desk, he said it’s old and not valid but then put it right back on the counter??? But what was offered is very clear on the menu and coupon but still tried to convince me I was wrong. Very scammy and fraudulent. Definitely very shady property and business.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 11, 2023
Dear Eric,Thank you for your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and service in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and relaxing.

8/10 Good

Randall

Business traveller
Liked: Cleanliness, staff & service
Very good value for the cost, and breakfast was very good.
Stayed 1 night in Oct 2023
Response from Lorie on Oct 13, 2023
Thank you very much for staying with us!

8/10 Good

VIOLET

Liked: Cleanliness, staff & service, room comfort
It was alright
Stayed 1 night in Sep 2023
Response from Lorie on Oct 13, 2023
Thank you very much for staying with us!

10/10 Excellent

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bar
Stayed 1 night in Oct 2023
Response from Lorie on Oct 13, 2023
Thank you for staying with us! Hope to see you again!

6/10 Okay

Nathan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Doug, CHESTERMERE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway, quick checkin.
Stayed 1 night in Sep 2023
Response from Lorie on Oct 13, 2023
Thank you for staying with us! Hope you visit us on your next stay to whitecourt!

10/10 Excellent

Chandrs

Stayed 2 nights in Jul 2023

6/10 Okay

Gayle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Brad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room was smoky and it was supposed to be a non smoking room but the nice lady moved us no problem. The room and hotel needs 100,000 in repairs and a facelift inside. Not coming back
Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 3, 2023
Dear Brad,While we offer both smoking and non-smoking rooms, we apologize if there was an odor in your room, and our housekeeping team will address this immediately. Your comfort is important to us. Thank you for being our guest and sharing how we could improve. This will be taken into consideration. We wish you well and safe travels.

6/10 Okay

andre

Business traveller
Hi, I got that stay there for the price and breakfast include. So when i booked in the guy told me there is no breakfast include when we purchase on line with you. Your add with them on your website is not true and must be updated.
Stayed 1 night in Jun 2023

10/10 Excellent

Avery

Stayed 1 night in May 2023

10/10 Excellent

Sylvia

Stayed 1 night in Mar 2023

8/10 Good

Sidney

Business traveller
Liked: Cleanliness, staff & service
the staff was superb. They go beyond requirements to make me happy.
Stayed 1 night in Mar 2023

8/10 Good

Daniel

Stayed 24 nights in Feb 2023

8/10 Good

Mary

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing free breakfast sandwiches at the attached restaurant. Lots of electric outlets for vehicles in winter. Helpful staff. If you are traveling with a pet, call ahead to be sure they know.

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities
The staff were very helpful. Only downside was the magnetic door lock. Every day, it was a struggle to enter the room with the card. During my stay, iI had 3 different cards. Restaurant in complex is very good and convenient.
Stayed 3 nights in Sep 2022

8/10 Good

Larry

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Older property but very clean condition beds were comfortable
Stayed 1 night in Aug 2022

6/10 Okay

Arthur

Travelled with family
Liked: Staff & service, amenities
Large room with full kitchen. Room had odd smell. Great laundry. Nice for a night for the price.
Stayed 1 night in Jun 2022

6/10 Okay

VickySue

Waited over 3/4 of hour for breakfast. Otherwise ok
Stayed 1 night in Jun 2022

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Was given the room next to the bar walls shook till 2 AM. Very outdated and dirty.
Stayed 1 night in Apr 2022
Response from Guest Relations on May 3, 2022
Dear William, We are sorry to hear that your experience with us may have been less relaxing than you had hoped. All of your feedback will be reviewed with the relevant parties as we continue to improve, and we hope that you will give us another chance to impress you down the line.

8/10 Good

Linda

Stayed 1 night in Apr 2022

8/10 Good

Aaron-Sharyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean roo.
Stayed 1 night in Apr 2022

10/10 Excellent

Jorden

Stayed 2 nights in Mar 2022

6/10 Okay

marla

Stayed 1 night in Mar 2022

2/10 Terrible

Darlene

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Negative: We left one day early but did not receive even half of the refund for that night even though it was early in the afternoon when the desk clerk was informed.
Stayed 2 nights in Mar 2022
Response from Guest Relations on Mar 29, 2022
Dear Darlene, Thank you for reviewing your stay. Please know our front desk staff is unable to alter or issue refunds for third-party bookings; all such requests must go through the site you booked with. We hope your stay in town was agreeable, and we wish you safe travels ahead.

4/10 Poor

Sharon

Travelled with family
Liked: Staff & service, amenities
Booked queen bed. Got 2 doubles. Pushed them together. This hotel has no queens unless you get a suite.
Stayed 1 night in Mar 2022
Response from Guest Relations on Mar 29, 2022
Dear Sharon, Thank you for reviewing your stay. We apologize for any disappointment in your room. While we do our best to accommodate room requests, it is not always possible, as they are contingent on our availability at the time of your arrival. We appreciate your understanding, and we look forward to delivering an even better stay down the line.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good price for a decent and comfortable room. The staff are friendly and very attentive. The breakfast coupons and breakfast itself was a great extra.
Stayed 1 night in Feb 2022

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities
A good place to spend a night
Stayed 1 night in Jan 2022

8/10 Good

Virendra

Business traveller
Liked: Cleanliness, staff & service
Bad bed / pillows
Bed and pillows were not at all comfortable However hot breakfast was served with limitations.
Stayed 3 nights in Jan 2022

6/10 Okay

Doug

Stayed 8 nights in Jan 2022

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service
It waf good for the price.
Stayed 1 night in Jan 2022
Response from Lorie on Jan 23, 2022
Thank you for staying with Us...Have a wonderful day!

10/10 Excellent

DAN

Stayed 1 night in Jan 2022

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Very good location
Was a very good location close to lots of stores, gas stations restaurants abd the restaurant next door has a all day breakfast
Stayed 2 nights in Dec 2021

8/10 Good

Brent

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Lorissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

TIFFANY

Liked: Staff & service
Breakfast was convenient
Stayed 1 night in Dec 2021

6/10 Okay

Kenneth

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The rooms were big and clean. Some of the furniture could use a facelift however. There were water marks on the dresser.
Stayed 1 night in Dec 2021

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Frank

Business traveller
Liked: Cleanliness, staff & service
It was clean ,good staff , and the restaurant was good .
Stayed 1 night in Sep 2021
Response from Lorie on Sep 19, 2021
Thank you for staying with us..