Title: Global Luxury Suites White Plains - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=74125740&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Global Luxury Suites White Plains Apartments in White Plains with kitchens and washers and dryers ## Photo gallery for Global Luxury Suites White Plains ![Reception - Global Luxury Suites White Plains (White Plains)](https://images.trvl-media.com/lodging/75000000/74130000/74125800/74125740/343ab6e5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Global Luxury Suites White Plains (White Plains)](https://images.trvl-media.com/lodging/75000000/74130000/74125800/74125740/2b9b1e04.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Apartment, 1 Queen Bed with Sofa bed - Global Luxury Suites White Plains (White Plains)](https://images.trvl-media.com/lodging/75000000/74130000/74125800/74125740/d7b31a4a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Apartment, 2 Bedrooms, 2 Bathrooms | Living area - Global Luxury Suites White Plains (White Plains)](https://images.trvl-media.com/lodging/75000000/74130000/74125800/74125740/ee9df1cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility - Global Luxury Suites White Plains (White Plains)](https://images.trvl-media.com/lodging/75000000/74130000/74125800/74125740/537aa8b5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Global Luxury Suites White Plains provides amenities like laundry facilities and a 24-hour business center. Stay connected with free in-room WiFi. ## Reviews 6.8 ## Popular amenities - Pool - Kitchen - Washer - Dryer - Pet friendly - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 25 - Jan. 26](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 26 - Jan. 27](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Luxury Studio Suite, 1 Queen Bed with Sofa bed ![Luxury Studio Suite, 1 Queen Bed with Sofa bed | Living area](https://images.trvl-media.com/lodging/75000000/74130000/74125800/74125740/efbb4245.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Studio Suite, 1 Queen Bed with Sofa bed ### Highlights Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer Dining table Dishwasher LCD TV Washer/dryer - 422 sq ft - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Luxury Apartment, 1 Queen Bed with Sofa bed ![Luxury Apartment, 1 Queen Bed with Sofa bed | Living area](https://images.trvl-media.com/lodging/75000000/74130000/74125800/74125740/b82e760b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 1 Queen Bed with Sofa bed ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer Dining table Dishwasher LCD TV - 600 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Luxury Apartment, 2 Bedrooms, 2 Bathrooms ![Luxury Apartment, 2 Bedrooms, 2 Bathrooms | Living area](https://images.trvl-media.com/lodging/75000000/74130000/74125800/74125740/7c2caad6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 2 Bedrooms, 2 Bathrooms ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer Dining table Dishwasher LCD TV - 1050 sq ft - 2 bedrooms - Sleeps 5 - 2 Queen Beds and 1 Double Sofa Bed ## You may also like Ad ![Restaurant](https://images.trvl-media.com/lodging/2000000/1460000/1451600/1451596/cee78267.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Days Inn by Wyndham Elmsford / White Plains Elmsford - Breakfast included - Pet friendly - Parking included - Free WiFi 7.0 Good 1,004 reviews CA $135 CA $159 total includes taxes & fees Feb 20 - Feb 21 [](https://www.expedia.ca/White-Plains-Hotels-Days-Inn-By-Wyndham-Elmsford-White-Plains.h1451596.Hotel-Information?chkin=2026-2-20&chkout=2026-2-21&rm1=a2®ionId=603214&destination=White Plains&destType=MARKET&latLong=41.033985,-73.762909&searchId=f77814ff-e5a5-44e7-89d8-7ec9b98ac5cd&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/8400/8392/a5da9873_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### J House Greenwich Riverside - 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Pool - Breakfast included - Pet friendly - Parking included 8.6 Excellent 1,011 reviews CA $216 CA $248 total includes taxes & fees Feb 7 - Feb 8 [](https://www.expedia.ca/White-Plains-Hotels-HYATT-House-White-Plains.h427283.Hotel-Information?chkin=2026-2-7&chkout=2026-2-8&rm1=a2®ionId=603214&destination=White Plains&destType=MARKET&latLong=41.033985,-73.762909&searchId=f77814ff-e5a5-44e7-89d8-7ec9b98ac5cd&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FWhite-Plains-Hotels-Global-Luxury-Suites-White-Plains.h74125740.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FWhite-Plains-Hotels-Global-Luxury-Suites-White-Plains.h74125740.Hotel-Information) ## About the area Located in White Plains, Global Luxury Suites White Plains is in the city center and near a boardwalk/promenade. Cudner-Hyatt House Complex and Capitol Theatre are local landmarks, and travelers looking to shop may want to visit Galleria at White Plains and The Westchester Mall. Westchester Skating Academy and Legoland Discovery Center Westchester are also worth visiting. [Visit our White Plains travel guide](https://www.expedia.ca/White-Plains.dx603214) [View more Apartments in White Plains](https://www.expedia.ca/White-Plains-Apartments.d603214-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.02906%2C-73.77496&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=14VN-Mtcr7fcvi2l1hLe3AFIcKs=) 57 Bank St, White Plains, NY, 10606 ### What's nearby - Galleria at White Plains 5 min walk \- 0.5 km - White Plains Hospital Center 8 min walk \- 0.7 km - Westchester County Center 13 min walk \- 1.1 km - Pace University Law School 16 min walk \- 1.4 km - The Westchester Mall 19 min walk \- 1.7 km ### Getting around - White Plains Metro-North Railroad Station 7 min walk - Westchester County Airport (HPN) 16 min drive ### Restaurants - Ams Cafe 11 min walk - The Original Pancake House 9 min walk - Tim Hortons 7 min walk - Star Diner 11 min walk - Everyday Healthy Cafe 12 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Global Luxury Suites White Plains Apartments in White Plains with kitchens and washers and dryers A 24-hour business center, valet parking, and a seasonal outdoor pool are available at this smoke-free apartment building. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a sofa bed. Global Luxury Suites White Plains offers 15 accommodations with washers/dryers and complimentary bottled water. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. 50-inch LCD televisions come with premium cable channels. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This White Plains apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Recreational amenities at the apartment include a seasonal outdoor pool. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/50000/40900/40811/7f1fe0fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott White Plains Westchester County White Plains - Breakfast included - Pet friendly - Free WiFi - Restaurant 8.6 Excellent 666 reviews CA $251 CA $287 total includes taxes & fees Feb 7 - Feb 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=40811&PinnedHotelID=40811&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/7000000/6100000/6097700/6097614/8eb1224e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cambria Hotel & Suites - White Plains Downtown White Plains - Free WiFi - Restaurant - Air conditioning - Gym 9.4 Exceptional 1,000 reviews CA $312 CA $357 total includes taxes & fees Feb 22 - Feb 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=6097614&PinnedHotelID=6097614&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool views, open daily](https://images.trvl-media.com/lodging/1000000/430000/427300/427283/a49852b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HYATT house White Plains West Harrison - 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Pool - Pet friendly - Parking included - Free WiFi 8.2 Very good 1,015 reviews CA $193 CA $255 total includes taxes & fees Feb 19 - Feb 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=49674&PinnedHotelID=49674&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=74125740&PinnedHotelID=74125740&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=74125740,40811,6097614,427283,9979) ## Property amenities ### Pool/Spa - Seasonal outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Valet parking on site (USD 25 per day) ### Family friendly - Children's toys - Crib: USD 100 per stay ### Kitchen - Cleaning supplies - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Freezer - Full-sized refrigerator/freezer - Microwave - Oven - Paper towels - Stovetop - Tea bags/instant coffee - Toaster ### Dining - Dining table ### Bedrooms - Bedsheets provided - Double sofa bed - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Designer toiletries - Hair dryer - Toothbrush and toothpaste - Towels provided ### Living spaces - Dining table - Separate sitting area - Window screens ### Entertainment - 50-inch LCD TV with premium cable channels ### Outdoor areas - Barbecue grill - Outdoor furniture - Picnic area ### Laundry - Laundry detergent - Laundry facilities - Washer/dryer ### Work spaces - 24-hour business center - Coworking space - Desk chair - Laptop workspace ### Climate control - Air conditioning - Heating ### Pets - Pet friendly - Welcoming cats and dogs only - 2 pets total (up to 50 lbs per pet) - Fee: USD 250 per pet per stay - Service animals exempt from fees ### Suitability/Accessibility - Elevator - Smoking not allowed ### Services and conveniences - 24-hour front desk - Free bottled water - Free local calls - Iron/ironing board - Phone ### Location highlights - In the city center - Near a hospital - Near the boardwalk/promenade ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Window guards - Fire extinguisher ### General - 15 units ## Policies ### Check-in Check-in from 4:00 PM - 8:00 PM and 9:00 PM - 4:00 PM Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 21 ### Check-out Check-out before 11:00 AM Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Prior to arrival, you must complete online registration via a secure link Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed on Saturday and Sunday: - Outdoor pool ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 250 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 50 lbs per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are available for USD 100 per stay ### Property payment types ## Important information ### Optional extras - Valet parking fee: USD 25 per day - Pet fee: USD 250 per pet, per stay - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Crib (infant bed) fee: USD 100 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher and window guards ### We should mention The seasonal pool will be open from June 01 to August 31 ### Property is also known as Global Suites White Plains Global Luxury Suites White Plains Apartment Global Luxury Suites White Plains White Plains Global Luxury Suites White Plains Apartment White Plains ## Frequently asked questions ### Does Global Luxury Suites White Plains have a pool? ### Is Global Luxury Suites White Plains pet-friendly? ### How much is parking? ### What time is check-in at Global Luxury Suites White Plains? ### What time is check-out at Global Luxury Suites White Plains? ### Where is Global Luxury Suites White Plains located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Global Luxury Suites White Plains Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 6.6 Amenities ### 7.2 Property conditions & facilities 10 - Excellent 12 8 - Good 8 6 - Okay 4 4 - Poor 5 2 - Terrible 7 ## Reviews ### 8/10 Good #### Jennifer Dec 12, 2025 Liked: Cleanliness, amenities, communication Great location, spacious apartment and clean. The public areas like the hallway needed vacuuming but everything else was great. ##### Jennifer Stayed 2 nights in Dec 2025 ### 6/10 Okay #### Saimir Dec 16, 2024 Liked: Amenities, property conditions & facilities Disliked: Cleanliness Nice view from the apartment and great for business trip. ##### Saimir Stayed 22 nights in Nov 2024 ### 10/10 Excellent #### Toby Nov 18, 2024 Liked: Cleanliness, communication Great location, friendly people, great apartment ##### Toby Stayed 2 nights in Nov 2024 ### 8/10 Good #### Belinda Jul 28, 2024 Liked: Amenities, property conditions & facilities Disliked: Communication Central property within walking distance of nearby shops. ##### Belinda Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Hildi Feb 13, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication It's like staying in your own home/apartment. It's a beautiful building with great amenities, nice people who live here with their kids and dogs, etc. So much more spacious, clean, comfortable than a hotel. ##### Hildi Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Hildi May 1, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication If this option is available in the city you are traveling to, take it! You get a home-y, modern APARTMENT with space, rather than a tiny, old hotel room. I always search Global Luxury Suites before searching anything else. ##### Hildi Stayed 5 nights in Apr 2024 ### 10/10 Excellent #### Verified traveller Feb 14, 2025 Liked: Cleanliness, room comfort, communication #### Fantastic I was very impressed with this "hotel". It is more of an AirBB as your unit is an apartment in an apartment building with permant residents. It comes nicely furnished, including basic kitchen essentials (like service for four, pots and pans, coffee maker, etc). All of the amenities are modern, and the in-unit washer dryer is a huge plus. I also really appreciated some of the welcome gifts, including some coffee/tea, laundry detergent, and your basic hygiene essentials. Property communicates with you regularly and gives you good information for a contactless check-in and check-out. The only detraction is the thin walls. It was very difficult for me to sleep because of the noise in the surrounding units. Dogs barking, TVs blaring, kids screaming, etc. I turned on some white noise and was fine, but just be aware that there's a lot of commotion in the surrounding units. ##### Verified traveller Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Verified traveller Jan 13, 2024 Liked: Cleanliness, room comfort Disliked: Communication #### Not that great Overall the property is okay. But furniture quality was very poor. The bed was not very sturdy and the sofa was very small and adult could barely fit on it. The sofa bed was very uncomfortable. They gave us a moldy shower curtain liner and there was no where to put your soap or shampoo in the shower. The bathroom only had one towel hanger. However the appliances were good. The location is good because it is close to the train and malls. There was no customer service onsite and when I asked for an extra blanket I had to wait for the next day to get it. ##### Verified traveller Stayed 6 nights in Jan 2024 ### 8/10 Good #### Ramon Sep 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Being in an apartment building for an actual stay instead of a house was a first for myself and the family but overall a good stay. ##### Ramon Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Daiquana Jan 20, 2026 Disliked: Cleanliness, amenities, property conditions & facilities, communication Called multiple times never got an answer. Was no keyfob in the room so i wasnt able to enjoy any of the other Amenities. As others have stated shower drain did not work so it took forever for water to go down. Pullout sofa bed was broken my toddler fell through it and got a long scratch on his back…when turning on the oven it had a burnt smell to it. Also Tried to charge me twice for parking Would never stay here again ##### Daiquana Stayed 2 nights in Jan 2026 ### 8/10 Good #### Eliane Nov 11, 2025 Liked: Cleanliness, property conditions & facilities I had a hard time reaching the phone number given to call 24/7\. I finally got hold of someone by calling the emergency number. They were able to assist me with the issue that i had. ##### Eliane Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Jacqueline Jun 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication This place a marvelous!! Very nice and clean!! The scenery of nature that I experienced when waking up was very refreshing!! ![](https://a.travel-assets.com/ugc/hotel-reviews/eaa107a6-512a-480d-aea4-7abd770dd811-1751222528323.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1a83069a-2753-4d09-b792-7fd3e208726a-1751222526892.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jacqueline Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Anatolio Mar 13, 2024 Liked: Property conditions & facilities, communication Excessive number of large seized pets create certain uncomfortability. ##### Anatolio Stayed 8 nights in Feb 2024 ### 2/10 Terrible #### Matthew A. Mar 23, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication HORRIBLE!!! ##### Matthew A. Stayed 3 nights in Mar 2024 ### 4/10 Poor #### VANESSA Nov 18, 2024 Liked: Cleanliness Disliked: Amenities, communication The customer service reps were absolutely horrible!! The check-in process was frustrating. There was no wi-fi until the last night - wrong password sent via email. The apartment was in a nice location but broken/missing items. My suggestion (since I almost exclusively book through Expedia) is to not use this company! EVER!! ##### VANESSA Stayed 4 nights in Nov 2024 ### 2/10 Terrible #### Frets Mar 16, 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication I wanted to share my feedback regarding my experience. Unfortunately, I was not satisfied with my stay for several reasons. First, the unit came with only one FOB, which was inconvenient. Additionally, the appliances were subpar—specifically, the toaster did not work. The apartment also had an unpleasant smell, which made my stay uncomfortable. The check-in process was especially frustrating. Getting the apartment code was a nightmare, and I was forced to spend the weekend in a hotel due to the delays. Given these issues, I cannot say I was a happy customer. I wanted to bring these concerns to your attention in the hope that future guests won’t face similar difficulties ##### Frets Stayed 7 nights in Mar 2025 ### 2/10 Terrible #### Dohui Aug 22, 2024 Disliked: Cleanliness, property conditions & facilities, communication This is our 6th time staying at this property, but we've made the decision to never come back. The only reason for us to stay at this property is the location. It is 5 min walk to a train station, but other than that, it is not a good property. The unit is falling a part (the shower drain was completely clogged/ towel rack was broken/ sink was almost detached from the counter top). We addressed all these issue on the check-in day (Sunday) and the issues were address by Wednesday. We were shocked that they actually sent people to fix any issues as in the past they never really communicate with customers great. If you are considering this property for location, maybe, but you will always have "unknown" with the check-in / units... I won't comeback. ##### Dohui Stayed 6 nights in Aug 2024 ### 6/10 Okay #### Maria Luisa Aug 11, 2024 Liked: Cleanliness, amenities, communication Disliked: Property conditions & facilities The property is fairly new but not maintained well. The shower drain does not drain. By the time someone finished showering the tub is half full already. The next person to shower would need to wait 10-15 minutes for all the water to drain unless the next person wants to bathe in the water that pooled. The toaster and the coffee maker are not working. The reason we rented this place is because we want to have breakfast in the property. Unfortunately, this property is not worth the money we paid for. We contacted the property manager but nothing materialized. ##### Maria Luisa Stayed 4 nights in Aug 2024 ### 4/10 Poor #### Katrina Sep 12, 2024 Disliked: Cleanliness, amenities, communication Communication with terrible. The floors weren't clean, the toilet seat was wobbly, tub didn't drain and towel bar was broken. Our key fobs didn't work so we couldn't access other areas and needed the code to enter each time. The garbage disposal didn't work and the sink and dishwasher smelled. The only laundry detergent provided was a small box of powdered All. The dryer look a very long time to dry clothes. Our tv remote was broken, a replacement was delivered the day before check-out. There was no option for early check-out and a fee for late check-out. And while have place settings all arranged, you're literally limited to only 4 cups, mismatched spoons, dull knives and pots and pans. Super basic with no seasonings, cutting boards, etc. It's not really a kitchen meant to cook in. Instead of booking through Hotels.com, save yourself and stay at Cambria Suites or book through AirnBNB. ##### Katrina Stayed 4 nights in Sep 2024 ### 4/10 Poor #### Peter Sep 10, 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication The room was fine but the customer service is just horrible. The management is not only off property but out of the country. Every phone call is a 40 minute ordeal of holding And transfers without any resolution. They routinely screw up on their end and it is completely your problem. Every issue, No matter how minor, takes at least 2 days to resolve. No AC- tough; no TV - oh well; no wifi - sucks for you! They even booked me into a room where 2 men were living and did absolutely nothing to rectify the situation. Since you can’t check in until after 4 i was left scrambling to find alternate accommodations well into the evening. On top of this aggravation they wouldn’t even credit me for the night they confirmed but could not provide. Instead they told me to “request” a refund when they reopened the next day. Just ridiculous. ##### Peter Stayed 5 nights in Aug 2024 ### 2/10 Terrible #### Aubryana Mar 15, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Communication I would give 0 stars if I could. My stay was mostly pleasant, until I requested to extend my stay. I am here on a work trip indefinitely until we hire a replacement employee for the area I was staying. I gave them two weeks notice for the stay extension and they requested I pay up front and sign a lease, to which I obliged. I understood this was an apartment and I was staying over a month at that point. THE DAY that my original stay ended, I was on location for work taking appointments and I received a text saying that my stay could not be renewed due to my credit score. They gave me a minuscule fraction of the notice that I gave them and they did not even give me time to offer them a co-signer before they refunded me and locked me out. I canceled my sessions for the rest of the day as soon as I received the text, a loss on daily revenue for the company, and as soon as I arrived I could no longer access the apartment to gather my things. They had already changed the digital door code. I spoke to a wonderful apartment concierge who called this third party company for me and they gave me a temporary access code and just 30mins to get my things. The absolute lack of respect for their guests is appalling to say the least. I have never been treated so poorly by a company that is supposed to be a place of hospitality. I will never book through them again. ##### Aubryana Stayed 25 nights in Feb 2025 ### 2/10 Terrible #### Tyreese Aug 30, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication Had a roach in my room when i arrived my reservation was cancelled with out anyone informing me about an cancellation i looked foolish going into the lobby wasn’t informed i needed an access code to get into the room. Took me 10 phone calls to get someone on the phone once i did i then knew my reservation was canceled she got me my access code once reopening the reservation once i got up stairs with my family the pad to enter code took 2 minutes to work once got in room the bed wasn’t made we had to make the bed ourselves while making the bed discovered a filthy pillow that should’ve been discarded. The dressers had scratches and writing on it as well as the wall the floor was filthy the room was supposed to have 2 key fobs it only had one which made me and my wife very uncomfortable with our 2 yo 1yo and 7 month old. Round 2am my wife scream and woke me come to find a roach was crawling on one of our belongings trying to get into our bed after the roach was killed was literally jumping out of my sleep thinking something was crawling on me just couldn’t wait to get out of this place once we got some rest while we barely did 5am a car honk it horn for literally 10-15 mins straight another disturbance. The floors had our children feet black as if this floor was mopped or cleaned in weeks. Everything just felt un-sanitized. I left all my emails as everything occurred. I was told i can only get refund for the day i didn’t stay smh ##### Tyreese Stayed 3 nights in Jul 2024 ### 8/10 Good #### Karina Mar 31, 2023 Liked: Property conditions & facilities Disliked: Amenities, communication Luego de haber vivido una muy mala experincia con el check in y la entrega del primer apartamento, me cambiaron a uno que si me encantó, la propiedad es cómoda y muy limpia pero la comunicacion con el propietario es pesima ##### Karina Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Jenice Mar 4, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication This property was perfect for my family..The views was breathtaking. Clean apartment! I loved that there was a wash n dryer..I have a 7 month old baby so it was perfect..The apartment came with pots and pans, cups plates for cooking on the days we stayed in…I can’t wait to stay again soon! Just fabulous!! ##### Jenice Stayed 9 nights in Feb 2022 ### 2/10 Terrible #### fernando Mar 3, 2022 Liked: Property conditions & facilities Disliked: Communication New ,clean . But problems with the door code didn't work many times and tv cable . ##### fernando Stayed 4 nights in Feb 2022 ## Expedia's Latest Trends ### Hotels > [Americas Best Value Inn New Paltz](https://www.expedia.ca/Poughkeepsie-Hotels-Americas-Best-Value-Inn-New-Paltz.h897882.Hotel-Information) > > [HYATT house White Plains](https://www.expedia.ca/White-Plains-Hotels-HYATT-House-White-Plains.h427283.Hotel-Information) > > [Holiday Inn Express Syracuse Airport by IHG](https://www.expedia.ca/Syracuse-Hotels-Holiday-Inn-Express-Syracuse-Airport.h1680344.Hotel-Information) > > [Six Flags Great Escape Lodge & Indoor Waterpark](https://www.expedia.ca/Lake-George-Hotels-Six-Flags-Lodge-Indoor-Waterpark.h1385446.Hotel-Information) > > [Peek'n Peak Resort Trademark Collection by Wyndham](https://www.expedia.ca/Jamestown-Hotels-Peekn-Peak-Resort-Trademark-Collection-By-Wyndham.h5261672.Hotel-Information) > > [Lockport Inn & Suites](https://www.expedia.ca/Niagara-Falls-Hotels-Lockport-Inn-Suites.h7663327.Hotel-Information) > > [Hampton Inn Verona at Turning Stone](https://www.expedia.ca/Utica-Hotels-Hampton-Inn-Verona.h60884489.Hotel-Information) > > [Cicero Grand - Syracuse North](https://www.expedia.ca/Syracuse-Hotels-Comfort-Suites-Cicero-Syracuse-North.h2658702.Hotel-Information) > > [Hampton Inn Lockport - Buffalo](https://www.expedia.ca/Niagara-Falls-Hotels-Hampton-Inn-Lockport-Buffalo.h15713302.Hotel-Information) > > [Laurel Lake Placid](https://www.expedia.ca/Lake-Placid-Hotels-Lake-Placid-Summit-Hotel-Resort-And-Suites.h27690.Hotel-Information) > > [The Queensbury Hotel](https://www.expedia.ca/Lake-George-Hotels-The-Queensbury-Hotel.h40334.Hotel-Information) > > [Wingate by Wyndham Lake George](https://www.expedia.ca/Lake-George-Hotels-Mod-Inn-Suites.h14409.Hotel-Information) > > [Comfort Inn & Suites Syracuse-Carrier Circle](https://www.expedia.ca/Syracuse-Hotels-Comfort-Inn-Carrier-Circle.h6554.Hotel-Information) > > [Extended Stay America Suites White Plains Elmsford](https://www.expedia.ca/White-Plains-Hotels-Extended-Stay-America-Suites-White-Plains-Elmsford.h573804.Hotel-Information) > > [Hotel Concord Syracuse, an Ascend Collection Hotel](https://www.expedia.ca/East-Syracuse-Hotels-Hotel-Concord-Syracuse.h7394.Hotel-Information) > > [Tarrytown House Estate](https://www.expedia.ca/White-Plains-Hotels-Tarrytown-House-Estate-On-The-Hudson.h49674.Hotel-Information) > > [Country Inn & Suites by Radisson, Lake George (Queensbury), NY](https://www.expedia.ca/Lake-George-Hotels-Country-Inn-Suites-By-Radisson.h1503683.Hotel-Information) > > [Cresthill Suites Syracuse](https://www.expedia.ca/Syracuse-Hotels-Cresthill-Suites-Syracuse.h802925.Hotel-Information) > > [Hotel Canandaigua, Tapestry Collection by Hilton](https://www.expedia.ca/Rochester-Hotels-Hotel-Canandaigua.h50896866.Hotel-Information) > > [Duck Lake Campground](https://www.expedia.ca/Syracuse-Hotels-Duck-Lake-Campground.h12599916.Hotel-Information) > > [Clarion Hotel Conference Center on Lake Erie](https://www.expedia.ca/Dunkirk-Hotels-Clarion-Hotel-Conference-Center.h4959.Hotel-Information) > > [The Brook at Turning Stone Resort Casino](https://www.expedia.ca/Utica-Hotels-Turning-Stone-Resort-And-Casino.h1684407.Hotel-Information) > > [DoubleTree by Hilton Hotel Syracuse](https://www.expedia.ca/Syracuse-Hotels-DoubleTree-By-Hilton-Syracuse.h8393.Hotel-Information) > > [Hampton Inn & Suites Syracuse North Airport Area](https://www.expedia.ca/Syracuse-Hotels-Hampton-Inn-Suites-Syracuse-North-Airport-Area.h25930.Hotel-Information) > > [41 Lakefront Hotel, Trademark Collection By Wyndham](https://www.expedia.ca/Geneva-Hotels-Ramada-Plaza-By-Wyndham-Geneva-Lakefront-Resort.h60711.Hotel-Information) > > [Niagara Crossing Hotel & Spa](https://www.expedia.ca/Niagara-Falls-Hotels-Niagara-Crossing-Hotel-Spa.h11603917.Hotel-Information) > > [Akwesasne Mohawk Casino Resort and Players Inn](https://www.expedia.ca/Hogansburg-Hotels-Akwesasne-Mohawk-Casino-Resort.h6009138.Hotel-Information) > > [Pinecrest Motel](https://www.expedia.ca/Utica-Hotels-Pinecrest-Motel.h1554572.Hotel-Information) > > [Holiday Inn Express Grand Island - Niagara Falls by IHG](https://www.expedia.ca/Niagara-Falls-Hotels-Holiday-Inn-Express-Grand-Island-Niagara-Falls.h18567279.Hotel-Information)