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Reviews of Red Jacket Mountain View

2 out of 5
Red Jacket Mountain View
2251 White Mtn. Highway, North Conway, NH

Reviews

7.8

Good

Rating 10 - Excellent. 251 out of 741 reviews" "
Rating 8 - Good. 256 out of 741 reviews" "
Rating 6 - Okay. 142 out of 741 reviews" "
Rating 4 - Poor. 62 out of 741 reviews" "
Rating 2 - Terrible. 30 out of 741 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Stayed 3 nights in May 2022

8/10 Good

Nayara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Luis on May 18, 2022
Thank you so much for your review

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun for the kids
Stayed 5 nights in Apr 2022
Response from Luis on May 18, 2022
Thank you for your review

2/10 Terrible

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for parking amd water park wasn’t included in room fare.
Stayed 2 nights in Apr 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel. Great location. Great waterpark.
Stayed 1 night in Apr 2022
Response from Luis on May 18, 2022
Thank you so much for your review

8/10 Good

Nicole

Travelled with family
Liked: Amenities
We had a great time during our stay, my daughter loved the waterpark. We had some issues in our bathroom, we had bugs on the outside of the light on the ceiling in the shower. I went to the desk a few times to get it resolved and they never came to take care of it. I brought it up when I checked out.
Stayed 2 nights in Apr 2022
Response from Derek Vance on Apr 20, 2022
Dear Nicole, Thank You for taking time to provide this feedback and I will be sure to address your concerns with our Housekeeping Leadership team.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great weekend trip
Amazing service. GM Derek is friendly, caring and genuine. Comfortable beds, older hotel but tastefully remodeled. Breakfast buffet is excellent as was the water park.
Stayed 1 night in Apr 2022
Response from Derek Vance on Apr 9, 2022
Dan,The team and I are so happy you had a great visit at Red Jacket Mountain View! We hope to welcome you back again soon for more family fun!

10/10 Excellent

Justin, Gloucester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services was excellent
Stayed 1 night in Apr 2022
Response from Derek Vance on Apr 9, 2022
Good Morning Justin, Thank You for taking time to provide feedback and the team and I are so happy you enjoyed your stay! We look forward to welcoming you back again soon. Best, Derek & The Mountain View Team

2/10 Terrible

Lenore

Stayed 1 night in Apr 2022

8/10 Good

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Outdated
Slightly outdated so pricing is a little excessice, but clean and comfortable
Stayed 1 night in Apr 2022
Response from Derek Vance on Apr 9, 2022
Good morning Brian, Thank You for taking time to provide feedback and I am happy the resort was clean and comfortable. We are slated to complete full top to bottom property renovations in 2023 so stay tuned for all the wonderful changes coming to the resort next year. Best, Derek

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Derek Vance on Apr 9, 2022
Hello Jennifer, Thank You for taking time to provide feedback. We hope to welcome you back again soon. Best, Derek & The Mountain View Team

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great time! The rooms were clean and the staff was very friendly. All we had to do was text the front desk for any extra housekeeping items. Great food at the breakfast buffet and the water park was clean, fun and had plenty of life guards on duty . We will definitely be coming back again!
Stayed 1 night in Mar 2022
Response from Derek Vance on Apr 9, 2022
Hello Ashley, we are so happy to hear you enjoyed your stay with us! We can't wait to welcome you back again soon. Best, Derek & The Mountain View Team

6/10 Okay

lori

Travelled with family
Disliked: Cleanliness
James at check in was a big help! Rooms not real clean, bed very uncomfortable, Rooms had no microwave or Coffee maker. Hot tub had a sign that said no children under 6. We had kids in diapers and parents brought in babies. Staff did not enforce the policy.
Stayed 2 nights in Mar 2022
Response from Derek Vance on Apr 9, 2022
Good Morning Lori, Thank You for taking time to provide feedback on your stay. I will be sure to follow up with our Aquatics team to ensure we are being consistent in our adherence to safety policies in the waterpark and children are kept out of the hot tub. We do have microwave at our front desk sundry shop for guest use 24hrs and coffee is available in our new coffee shop daily in the lobby from 6am - 12noon. Best, Derek

10/10 Excellent

Suzie

Stayed 1 night in Mar 2022

8/10 Good

Maria

Stayed 1 night in Mar 2022

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the money spent
Stayed 2 nights in Mar 2022
Response from Derek Vance on Apr 9, 2022
Thank You for taking time to provide feedback. We are sorry you did not feel the value of all mountain view has to offer. Best, Derek Vance

8/10 Good

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids enjoyed the water park. Staff was really friendly
Stayed 1 night in Mar 2022
Response from Derek Vance on Apr 9, 2022
Good Morning Natasha, We are so happy to hear you enjoyed your stay with us and hope to welcome you back again soon! Best, Derek & The Mountain View Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Derek Vance on Mar 10, 2022
Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We are so happy you enjoyed your stay and look forward to welcoming you back soon. Best, Derek & The Red Jacket Team

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the horse ride, what i didn't like was the price for the hotel buffet. It was horrible!!
Stayed 1 night in Mar 2022
Response from Derek Vance on Mar 10, 2022
Dear Carla, Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We are so happy you enjoyed the Carriage Rides and look forward to welcoming you back in the future. Best, Derek & The Red Jacket Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Common areas with trash all around. Hand sanitizer dispensers were empty. Room was not picked up nor were new towels provided. Housekeeping carts and bags of trash in corridors all day and evening.
Stayed 2 nights in Mar 2022
Response from Derek Vance on Apr 9, 2022
Thank You for taking time to bring this to our attention, I will follow up with our housekeeping team on this feedback. Best, Derek

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. The water park was great, though a bit crowded mid afternoon. Dinner at the restaurant was very good-skip the overpriced, cold buffet. Staff was friendly and helpful.
Stayed 2 nights in Mar 2022
Response from Derek Vance on Mar 10, 2022
Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We are so happy you enjoyed your stay and look forward to welcoming you back soon. Best, Derek & The Red Jacket Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay was good, water park was only okay
The hotel was fine. Seemed clean & the people were friendly. I had issues with Kahuna Laguna.
Stayed 1 night in Mar 2022
Response from Derek Vance on Mar 10, 2022
Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We are happy you enjoyed your stay and hope to have the opportunity to welcome you back again in the future. Best, Derek & The Red Jacket Team

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and clean! We stayed in a Mountain View loft room. The kids and adults loved it! The water park was spotless and so very fun! The arcade was a good size with plenty of games to interest all ages. The food options were great. The staff was very friendly and polite. The hallways can be a bit noisy at times but that’s expected with a family friendly place. We will definitely be back!!!
Stayed 2 nights in Feb 2022
Response from Derek Vance on Mar 10, 2022
Dear Susan, Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We are so happy you enjoyed your stay and look forward to welcoming you back soon. Best, Derek & The Red Jacket Team

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The red jacket Inn was a fun experience! I have a young daughter and an older daughter, they both really enjoyed it. I myself enjoyed the food and the beverages. The staff are very friendly and helpful and the rooms are pretty clean.
Stayed 1 night in Feb 2022
Response from Derek Vance on Mar 10, 2022
Dear Melissa, Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We are so happy you enjoyed your stay and look forward to welcoming you back soon. Best, Derek & The Red Jacket Team

10/10 Excellent

Luca

Stayed 3 nights in Feb 2022

6/10 Okay

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Feb 2022

10/10 Excellent

Tetiana

Stayed 1 night in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service
A great family hotel, breakfast is awesome. Dinner menu needs to be expanded.
Stayed 2 nights in Feb 2022
Response from Derek Vance on Mar 10, 2022
David, Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We are so happy you enjoyed your stay and look forward to welcoming you back soon. Best, Derek & The Red Jacket Team

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Derek Vance on Mar 10, 2022
Sean, Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We are so happy you enjoyed your stay and look forward to welcoming you back soon. Best, Derek & The Red Jacket Team

4/10 Poor

Joanna

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Best for families with kids, otherwise there was no point to staying here. The hotel is outdated and a bit rundown. Would be okay for less money per night but for over $300 per night it was not worth the cost at all. Breakfast was an additional $25 per person and to use the hot tub you had to pay for water park entry. Overall the staff were very nice and breakfast food was decent and convenient. Just wouldnt stay here again for the price.
Stayed 2 nights in Feb 2022

6/10 Okay

Aury

Travelled with family
Liked: Cleanliness, staff & service
It was ok. The hotel is outdated. The only good thing is the indoor water park.
Stayed 1 night in Feb 2022
Response from Derek Vance on Mar 10, 2022
Hello Aury, Thank You for taking time to provide feedback from your recent stay with us here at Red Jacket Mountain View! We hope to have the opportunity to welcome you back again in the future. Best, Derek & The Red Jacket Team

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From great to not so great
I had been there a few years ago and had an amazing experience. This time not so much. There was no activities set up for children. One restaurant closed. Went to have dinner and ordered a dish that said coconut sauce but there was only a bunch of curry. The lady said they must have changed the recipe since others had complained also. Got my new food after everyone else was done and kids already went to the room. The kids got paper to draw on and the crayons was all broken and well used.(Everyone else loved there food) . The ppl above us was doing karaoke and bounching all night. The front desk went up there to ask them to take it down a few notches they did but syarted up ar 1 am again! Thank goodness for the Waterpark we did have fun there.
This is the crayons they gave us to draw with
Stayed 1 night in Jan 2022

8/10 Good

Elizabeth

Liked: Cleanliness
Stayed 1 night in Jan 2022

4/10 Poor

Matthew

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

tyler

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great for quick family get away
Red jacket is a great place to bring kids. Waterpark is awesome, small arcade. In house dining was ok, expensive for quality and portions.
Stayed 2 nights in Dec 2021

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing!
Stayed 1 night in Dec 2021

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel have kept the facility COVID compliant better than I have seen at almost any hotel in the past two years. They were also extremely friendly and fantastic with interactions with our children. There is a water park at this hotel so the main clientele are families. Saying this, I was blown away at how well suited the associates are for this property.
Stayed 1 night in Dec 2021

8/10 Good

Karen

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive the water park always a hit with the grandsons. Decorated for Christmas and activities for the holiday season was enjoyable. The Sunday breakfast buffet was disappointing.
Stayed 2 nights in Dec 2021

2/10 Terrible

Rebecca

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don't give them your money
This place was junk. Do not waste your time and money by staying here. You can hear everything through the walls and from the floor above and when I asked if they could kindly tell the people above us to quiet down because we were trying to sleep we were told they can't enforce quiet hours or tell people to be quiet, so we had two awful nights sleep because of this.
Stayed 2 nights in Jun 2021

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! My family had a blast in the water park and was happy with the location of the hotel.
Stayed 1 night in Nov 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Nov 2021

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun family place!
Great stay very quiet during this time after season. Enjoy the park being quiet with the family! Very clean resort, well organize and very friendly staff. The kid's really enjoyed the stay, very tired at the end of the day! Lots of options of activities to do on site.
Stayed 2 nights in Nov 2021

6/10 Okay

Lena Alisa

Liked: Staff & service, amenities
Stayed 1 night in Oct 2021

8/10 Good

Kelly, Johnston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Red Jacket is very clean and safe. It is on the main street through town, but set back off the road. It has been updated and refurbished. Our room was very clean (with the exception of a few spots on the rug) and comfortable. No coffee maker in the room, which was kind of annoying, but otherwise it was very comfortable. It is not cheap to stay here and Kahuna Lagoon costs an extra $38 per person.There is a free outdoor pool to use in the summer. There is also a $25 hotel fee. Overall a nice stay-clean room, well kept grounds and close to attractions and shopping.
Stayed 1 night in Oct 2021

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hitel
This hotel was AMAZING extremely friendly staff, very clean location was great close yo everything but far enough away for quiet.
Stayed 2 nights in Sep 2021

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check in perfect location
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park and neighboring pool were fantastic. We dragged my 9 year old son up the Maine coast doing outdoor things that kids might find boring. Like looking at lighthouses. This was en route for the return trip and made for an excellent day focused just on him. He’s already asked to come back next summer. Room was clean and comfortable. I know it seems like a silly detail, but nice firm pillows! I hate puffy hotel ‘nothing’ pillows that you sink right through. Ate dinner and breakfast at the attached restaurants which was pretty good food, not great - but you can’t beat the convenience. Great place if you have kids!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Dave the dj and Courtney by the pool with karaoke were so kind to my grand daughter. We ate every night at a high top next to the bar and Stacy was also so kind to us and my granddaughter. Can’t wait to go back next year!!
Stayed 3 nights in Jul 2021