Lobby

Reviews of Best Western Crater Lake Highway White City/Medford

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 433 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks Britney we had a great stay.
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 23, 2024
Travis, We are glad Brittany provided you and your family with excellent service. We hope you will return to enjoy another great visit at the Best Western Crater Lake Highway White City/Medford.

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 12, 2024
Thank you for the excellent rating, Robert! We are very glad your stay at the Best Western Crater Lake Highway White City/Medford was all you had hoped it to be. We hope to welcome you again soon.

6/10 Okay

Nathaniel

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Hott tub jets were broken, our shower took about 10 mins to warm up and had almost no pressure. Besides that was a normal stay nothing special.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 2, 2024
Nathaniel, We are eager to provide the best experience possible at our hotel and will immediately look into the issues you mentioned in your review. Please allow our team to welcome you to the great experience you deserve at our location in Medford.

6/10 Okay

Jackie

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 28, 2024
Jackie, We would love to have another opportunity to make your stay at our hotel in White City more comfortable. Please let us know what we can do differently to make another visit more enjoyable for you.

10/10 Excellent

Yesenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property the indoor heated pool Was a plus with the kids. The staff was very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 26, 2024
Yesenia, We are delighted your family liked our heated indoor pool and hot tub. Thank you for the excellent rating and review. We hope the Best Western Crater Lake Highway White City/Medford will have the opportunity to welcome you again.

10/10 Excellent

Aprillyn

Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 13, 2024
Your excellent rating made our staff's day, Aprilyn! We are delighted you enjoyed your recent stay at the Best Western Crater Lake Highway White City/Medford, and we hope to welcome you again soon.

10/10 Excellent

Brigitte

Business traveller, Travelled with partner
Nice and clean great breakfast
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Brigitte, We are delighted you enjoyed the great amenities at the Best Western Crater Lake Highway White City/Medford. Our main goal is to provide a clean, comfortable space for our guests, and we hope you will return to enjoy another lovely stay with us.

10/10 Excellent

Eller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Eller, Thank you for sharing an outstanding rating with others. We hope you will return soon to enjoy another great experience at the Best Western Crater Lake Highway White City/Medford.

10/10 Excellent

Diaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Clean rooms
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 15, 2024
Diaja, Thank you for the wonderful review! It was lovely to know you enjoyed the capable and friendly customer service we provide to our guests. We hope the Best Western Crater Lake Highway White City/Medford will be your choice again when you are in the area.

2/10 Terrible

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was not able to check in due to power outage
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
We are sorry you could not stay with us during the area-wide power outage, Christopher. We hope you will return to enjoy a visit to our hotel in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient for me , between Medford and eagle pointe.
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 19, 2024
Ronald, We are delighted the Best Western Crater Lake Highway White City/Medford location was convenient for your travel plans. We hope you will return to enjoy your hospitality again soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
We loved the 10-star rating you shared for the Best Western Crater Lake Highway White City/Medford, Nicole. We hope you will be our guest again soon.

10/10 Excellent

Dawson

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back affordable and clean I love that I can bring my dogs
Stayed 3 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Dawson, We would love to host another wonderful stay at the Best Western Crater Lake Highway Medford White City. We are also happy you brought your furry friends to join you. Thank you for a wonderful review.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always somebody around that would help me.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 28, 2023
We are glad you enjoyed the excellent service of our friendly staff, Valerie. Thank you for an outstanding rating and review. We hope you will join us again when you are on another journey.

8/10 Good

Mary-Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The stay served its purpose. Friendly staff and easy check in. Could have done without housekeeping ignoring the do not disturb sign and walking in on me changing, but other than that is was fine.
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 27, 2023
We apologize profusely for our housekeeping team interrupting you during your ablutions, Mary-Catherine. We will ensure they are knocking before entering a room even though they think it is uninhabited. We hope you will return to enjoy a worry-free visit to our hotel again.

10/10 Excellent

vikas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Thank you for the excellent rating, Vikas. We are glad you enjoyed visiting our Best Western Crater Lake Highway White City/Medford location over the Christmas holiday break. We look forward to sharing our hospitality with you again in the New Year.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
Thank you, Jack, for the excellent rating you submitted for the Best Western Crater Lake Highway White City/Medford. We are always pleased to learn guests are happy with our service and accommodations. We look forward to seeing you again.

8/10 Good

Mendy

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 13, 2023
Thank you for the great rating, Mendy. We are glad you enjoyed visiting our hotel in White City and hope you will be our guest again at the Best Western.

10/10 Excellent

Jack

Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 15, 2023
Jack, We are glad you had an outstanding experience at the Best Western Crater Lake Highway White City/Medford. We thank you for sharing an excellent rating for our service and accommodations. We look forward to seeing you again.

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 15, 2023
Thank you for the awesome rating, Victoria. We hope you will allow us to provide a 10-star stay for you. Our goal is to deliver the best possible experience for our guests.

6/10 Okay

Natalie

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 14, 2023
Thank you for submitting a rating for our hotel, Natalie. We hope you will reach out to our team and share your experience in further detail so we can improve our services to you and other guests. Our team wants to provide the best experience available to all visitors.

10/10 Excellent

CHRISTINE NICHOLS. RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 12, 2023
Christine, Thank you for the wonderful rating! It was a joy for our staff to make you feel at home at the Best Western Crater Lake Highway White City/Medford. We are delighted you enjoyed the comfortable, spacious rooms and delicious breakfast service. Please join us again for another great experience soon.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The towels could use an upgrade. Otherwise, our stay was good.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 10, 2023
Steven, We are always grateful for guest feedback. We will have inferior linens removed from service and purchase additional towels as needed. Thank you for your great rating, and we hope you will be our guest again.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AAA+
Very clean and family friendly. I was suprised how safe if felt there. I guess I need to get off the I-5 corridor more often.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 7, 2023
Thank you, David, for the great rating! We are delighted you enjoyed your stay at the Best Western Crater Lake Highway White City/Medford. While we are off the beaten path, our hotel guests enjoy a more peaceful experience. We hope you will return to visit soon.

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cleanliness
The rooms weren’t the cleanest. There was dried up blood on the sheets. The other room had a splash of poop on the side if the toilet. Hair was in the shower.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 4, 2023
Thank you, David, for sharing your feedback with us. We will make sure our rooms are given another inspection before they are released to service. Our laundry team removed any stained linens from service, but we missed some items. They will be looking for any others that should also be removed. We hope you will allow our team to welcome you again for a better experience.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 29, 2023
Thank you, Michael, for your rating. We were delighted you enjoyed a comfortable experience at our conveniently located hotel in Medford/White City. We look forward to seeing you again.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 27, 2023
Jeffery, We appreciate your kind comment and excellent rating! Thank you for staying at the Best Western White City Medford on the Crater Lake Highway. We hope you will let us welcome you for another visit soon.

10/10 Excellent

Moonhwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 27, 2023
Thank you, Moonhwan, for sharing a 10-star rating with other Best Western Crater Lake Highway White City/Medford visitors. We are delighted you enjoyed a wonderful stay and hope to host you again soon.

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Breakfast was served every morning till 9 even on weekends. We missed all 3 days of our stay we made it down one morning by 8:50 and it was picked over.
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 25, 2023
Thank you for your review, Stacey. We are pleased to provide breakfast for several hours in the morning, and we are sorry our meal times did not fit your schedule. At any time, we are glad to ready additional menu items if requested and hope you will return to enjoy our breakfast and other great amenities in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 24, 2023
We are delighted to see the 10-star rating you shared for our Best Western Crater Lake Highway White City/Medford. We hope you will join us again for another wonderful experience!

4/10 Poor

Jamil

Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 22, 2023
Jamil, thank you for your rating feedback. We hope to learn what can be done to make another visit for you better and more enjoyable. Our goal is to provide the best possible experience at our hotel in White City.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Older, but okay
The options for our trip were limited and this BW ticked the most boxes for what we needed. The lobby area and breakfast room was clean and newish but the room was kinda sad, especially the bathroom.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 20, 2023
Jennifer, we are glad our hotel offered the best lodging option for you in White City. We would love to know what is needed in the room's bathroom to make it more comfortable. Please reach out to our staff so we can provide a better experience for you in the future.

8/10 Good

Sandra

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, nice field behind for dog walking
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 19, 2023
Thank you for sharing your positive experience at our hotel in White City with others, Sandra. We hope you will return to visit us again when you are in the area.

10/10 Excellent

du ho, fullerton

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 19, 2023
Du Ho, Thank you for the excellent score you shared for the service and accommodations at the Best Western Crater Lake Highway White City/Medford. We are delighted you were pleased with our efforts to make you comfortable and at home. We look forward to seeing you again.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 18, 2023
Thank you for the excellent rating, Julie! It was a joy to know we provided this lovely experience for you at the Best Western Crater Lake Highway White City/Medford. Please join us for another great visit.

4/10 Poor

Christian

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 18, 2023
We appreciate your rating feedback, Christian. We hope you will reach out to our staff with details about your visit so we can resolve any issues you encountered. We hope you will return to enjoy a wonderful future stay.

10/10 Excellent

Glenda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's worth the drive to be away from I 5. Clean, quiet and well maintained, with a better than average breakfast selection.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 17, 2023
Thank you for your review, Glenda! We are glad you enjoyed the peaceful area where our Best Western Crater Lake Highway White City/Medford is located. We hope your journey was pleasant and you will join us again when you are on another adventure.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brittany on Oct 27, 2023
Thank you for the review! We appreciate it!

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 14, 2023
Thank you for a positive rating, Gary! We enjoyed hosting your visit to the Best Western Crater Lake Highway White City/Medford, and we hope you will return to have another outstanding stay with us again.

10/10 Excellent

Craig

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
90 degree pool. Hot tub jets not working.
Stayed 1 night in Oct 2023
Response from Brittany on Oct 12, 2023
We are aware of the issue and are working on it, they work they just dont have a lot of pressure. We do apologize for this. Thank you for the review.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 12, 2023
We are delighted you enjoyed your experience at the Best Western Crater Lake Highway White City/Medford, Jeanette. We look forward to sharing another wonderful stay with you again.

10/10 Excellent

Michelle, Hanford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watch out for back entry when it's raining and pouring. I soaked my feet. The woman at the front counter did tell me it's better to come through the front. The bacon was awesome, as well as the rest of the breakfast! I'd return on my next trip for sure ✨ ✨ ✨ ✨✨
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 11, 2023
Michelle, We are glad you had a wonderful stay with us at the Best Western Crater Lake Highway White City/Medford. That low spot near the door is on the list for immediate care. Thank you for your wonderful review, and we will always be happy to serve bacon.

6/10 Okay

Robert

Travelled with family
Disliked: Amenities
Only two small thin towels for two adults.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 8, 2023
Robert, Please accept our apologies for the condition of the towels in the room. We will make sure the inferior linen is removed, and more plush towels are used in service. We hope you will join us again for a better experience.

4/10 Poor

Esteban

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 27, 2023
Thank you for choosing to stay with us, Esteban. We hope you will allow us another opportunity to welcome you for a better experience in the future. Our only goal is to provide the best visit possible for all our guests.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somple overnight.
Convenient. Priced right. Clean. Quiet. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 7, 2023
Kathleen, we are delighted we could provide the experience you had hoped for at our hotel in White City. Thank you for sharing an awesome review with fellow travelers, and we look forward to seeing you again at the Best Western.

8/10 Good

Marco

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 8, 2023
Thank you for taking a moment to rate your stay at our hotel in The Medford area. We are hoping to share another great holiday with you again.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 6, 2023
We are pleased you had a positive experience at our hotel, Kimberly. Thank you for taking a moment to respond to our review request. We hope you will return to visit us again in White City.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 3, 2023
Kelly, We appreciate the excellent 10-star rating you shared for the Best Western Crater Lake Highway White City/Medford. It was a joy to know our team serviced you well, and we hope you will join us again.

8/10 Good

GARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 3, 2023
We are glad you enjoyed your recent visit to our hotel, Gary. Thank you for the wonderful rating. We hope you will return to have another great experience soon.

10/10 Excellent

Denise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. The room smelled good. The staff is very friendly Definitely would stay here again!
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 29, 2023
Denise, We are delighted you enjoyed the friendly service of our staff and the clean, comfortable accommodations of our property. Please allow our team to host another great experience at the Best Western Crater Lake Highway, White City/Medford.