Exterior

Reviews of Whistler Village Inn And Suites

3 out of 5
Whistler Village Inn And Suites
4429 Sundial Pl, Whistler, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 443 out of 1019 reviews" "
Rating 8 - Good. 366 out of 1019 reviews" "
Rating 6 - Okay. 121 out of 1019 reviews" "
Rating 4 - Poor. 55 out of 1019 reviews" "
Rating 2 - Terrible. 34 out of 1019 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Yiming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a bit noisy, you can clearly hear the door open and close far away in the same floor. the front desk said since there is no room service in the morning, you need to pick up the things you need by yourself from front desk. i do not know whether it is normal around the world now. definityly , i am not quite used to it
Stayed 1 night in Mar 2024

4/10 Poor

tandis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We experienced a one-day stay where we encountered cleanliness issues in the bathroom and unexpected problems with the pool, which were not communicated to us beforehand.
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 28, 2024
Hi Tandis, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Mar 28, 2024
Thank you, Amanda for the review.

10/10 Excellent

Gregory, Delta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room in the 2nd building. Powder Lodge. Not expected but as advertised. No complaints
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 28, 2024
Thank you, Gregory for the great review.

10/10 Excellent

Kylie

Travelled with family and small children
Liked: Cleanliness, staff & service
Stock standard hotel room, no bells or whistles. Bit tired. But overall a good nights sleep in comfortable beds. Walls are thin though so request a higher floor otherwise you might have people above you moving furniture all night like we did. Fabulous location right behind Earls.
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 28, 2024
Thank you, Kylie for the review.

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located, parking in the building (but $32 a day), close to the hills and all restaurants. Staff very friendly, kitchenette including small fridge, stove and microwave. Complementary clean, outdoor heated pool and ~ 7 person hot tub, indoor sauna with towel service. Easy check in-out. Best value of the Village properties. I'll be back
Stayed 6 nights in Mar 2024
Response from Karen Denton AGM on Mar 25, 2024
Thank you, Steve for the great review. We look forward to your return.

6/10 Okay

Marzieh

Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 26, 2024
Thank you, Marzieh for the review

10/10 Excellent

Ngoc Quynh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Ngoc Quynh for the excellent review.

8/10 Good

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location! Friendly staff. The loft suite we stayed in was dated but a fine place to rest for days spent skiing.
Stayed 4 nights in Mar 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Michael for the great review.

8/10 Good

craig

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was great room was clean Only issues we had was the smell of cigarettes like someone in the room next to us was smoking and the temperature in the room was incredibly hot Opened the patio door and adjusted the temp and the smell went away eventually
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Craig for the great review. We will address you concerns with our team.

8/10 Good

Thelma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly professional staff
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Thelma for your kind words. We also think our team is great.

10/10 Excellent

shu feng

Great place great people
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 18, 2024
Thank you, for the great review. See you next time!

8/10 Good

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids especially like the pool and hot tub after a day of skiing.
Stayed 4 nights in Mar 2024
Response from Karen Denton AGM on Mar 18, 2024
Thank you, Brian for the review. Happy to hear the kids enjoyed the facilities. See you again.

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service
The price was right and the location was conveniently close to the lifts and restaurants. Front desk staff were super helpful! Thanks for the great stay!
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 12, 2024
Thank you, Jasmine for the great review!

2/10 Terrible

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building sound proofing is terrible. Although I found the room quite nice and functional the noise from the top floor did not let us sleep both nights we slept there. I imagine this has to do with the age/design of the building, so not an easy fix. As much as I liked the place and location and friendly staff, I will not be staying there again.
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Mar 12, 2024
Sorry to hear the noise from guest above kept you awake. If you would like to try us again book our loft units which do not have any rooms above. Thank you for the nice comments about our location and staff.

8/10 Good

Robert

great
Response from Karen Denton AGM on Mar 12, 2024
Thank you, Robert for the great review.

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 11, 2024
Thank you, Rebecca for the review.

6/10 Okay

Janet

Travelled with family
Kitchen needed repairs- caulking the sink, adjusting the dishwasher position. More kitchen utensils needed. Beds were a bit saggy. Location was amazing - close to Blackcomb and Whistler gondolas
Stayed 3 nights in Mar 2024
Response from Karen Denton AGM on Mar 5, 2024
Thank you, Janet for the review. We will have our team take care of the items you mentioned.

2/10 Terrible

jeffferson

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Karen Denton AGM on Mar 3, 2024
Hi Jefferson, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss that would be great.

8/10 Good

Gregory, Delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating. They made staying here a pleasure. Unfortunately they can not control the quality of the room. It was cold with broken fireplace.
Stayed 1 night in Feb 2024
Response from Karen Denton AGM on Mar 3, 2024
Thank you, Gregory. Sorry to hear the room was cold. Please reach out to us next time you would like to stay for us to make amends.

10/10 Excellent

Elaine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. I will book here again. We enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Feb 26, 2024
Thank you, Elaine for the great review. So nice to hear you enjoyed your stay and will be back.

6/10 Okay

Matt

Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you for the review, Matt.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff is friendly
Stayed 4 nights in Feb 2024

8/10 Good

Yihung

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is centrally located in the middle of the village with easy access to 3 major lifts, shops and dining facilities. Room seems to be a bit dated. Hopefully, refresh for the rooms is in the works.
Stayed 4 nights in Feb 2024
Response from Karen Denton AGM on Feb 20, 2024
Thank you, Yihung for the great review. You are correct we will be having a refresh in the upcoming years.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like.to have electrical fire place instead of real wood. I would leke a scale in the room. And I don't like visitors in the room when I am outside.
Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Feb 19, 2024
Thank you, Natalia for the great review.

10/10 Excellent

Shuvro, Redmond

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Karen Denton AGM on Feb 20, 2024
Thank you, Shuvro for the awesome review. We are happy you enjoyed your stay.

8/10 Good

Alix

Travelled with pets, Travelled with partner
It has everything you need and is in a great location. Didn’t find the front desk staff particularly friendly but the room was comfortable and we enjoyed the pool/sauna/hot tub area.
Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Feb 19, 2024
Thank you, Alix for the review. Sorry to hear you found our front desk agents to be not so friendly, will discuss with our team.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, close to everything Whistler/Blackcomb. Friendly and helpful staff. Easy parking.
Stayed 4 nights in Feb 2024
Response from Karen Denton AGM on Feb 18, 2024
Thank you, Stephen for your great review.

10/10 Excellent

Tiffani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, short jaint to the ski lifts or local pubs. Staff was very attentivel and friendly.
Stayed 3 nights in Feb 2024
Response from Karen Denton AGM on Feb 14, 2024
Thank you, Tiffani for the amazing review.

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Karen Denton AGM on Feb 15, 2024
Thank you, Paulo for the great review.

4/10 Poor

Yujia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy with thin walls/ceiling. Could hear people in the unit above walking around all night.
Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Feb 12, 2024
Hi Yujia, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss that would be great.

8/10 Good

Michael, Erie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and friendly staff. The bed was a 50 yo Murphy bed that leaned downhill and to the right.
Stayed 4 nights in Feb 2024
Response from Karen Denton AGM on Feb 12, 2024
Thank you, Michael for the review. We have placed a order to look at the murphy bed.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Feb 12, 2024
Thank you, Michael for the great review.

8/10 Good

Kathryn

Stayed 3 nights in Feb 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Kathryn for the great review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Jan 2024
Response from Karen Denton AGM on Feb 12, 2024
Thank you, Christopher for the great review.

6/10 Okay

John

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Properly a bit dated but clean. Staff were nice. Gal in the morning let us park for the day free after check out so we could ski.
Stayed 1 night in Jan 2024
Response from Karen Denton AGM on Feb 5, 2024
Hi John, thank you for the review.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karen Denton AGM on Feb 12, 2024
Thank you, Stephanie for the great review.

6/10 Okay

Adrianna

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Great location from the ski lifts. The property is dated; many round door knobs my child struggled with, very thins walls (could hear a baby crying often in the room across the hall), amenities don’t provide any storage while visit pool which is very inconvenient in rain. I wouldn’t stay here again; however, we were comfortable enough based on the price and location.
Stayed 2 nights in Jan 2024
Response from Karen Denton AGM on Jan 29, 2024
Thank you for the review, Adrianna.

10/10 Excellent

Andréanne

Stayed 1 night in Jan 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you Andreanne for the great review.

10/10 Excellent

Dan

upgraded for a good price
Stayed 2 nights in Jan 2024
Response from Karen Denton AGM on Jan 22, 2024
Thank you, Dan for the great review.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Amazing staff and accommodations so conveniently located. Will be back again!
Stayed 5 nights in Jan 2024
Response from Karen Denton AGM on Jan 21, 2024
Thank you, Julie for the great review!

2/10 Terrible

mathieu

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karen Denton AGM on Jan 21, 2024
Hi Mathieu, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss that would be great.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karen Denton AGM on Jan 21, 2024
Thank you, Alex for the great review.

10/10 Excellent

Fraser

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pillows and how many they gave us ! It was a great treat ! Our dog loves the stay too, puppy treats and a toy !!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights and it’s in the heart of the village. Our room was in opposite building which was a little hard to navigate parking alone after checkin. The vending machine took my money first try then second time gave me a very warm almost hot water it was weird, but once I brought it up to staff they promptly refunded my money and apologized so all good! Bathroom nice, beds comfy and balcony was nice to have! Used the hot tub after a day of skiing and it was just me, so relaxing! Upstairs room was noisy and clearly partying the last night but my teenager slept through it so not a biggie, what do you expect for core village hotel? This was our first time in Whistler and overall I would stay here again!
Stayed 2 nights in Dec 2023
Response from Karen Denton AGM on Jan 15, 2024
Thank you, Denise for the great review.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this property several times and it’s the best value for being steps away from the ski lifts. Staff are very accommodating and pleasant and we enjoy being steps away from great food (at every budget), ski lifts, and shopping.
Stayed 4 nights in Jan 2024
Response from Karen Denton AGM on Jan 11, 2024
Thank you, Stephanie for the great review.

8/10 Good

Chu Hei Sunny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for everything. Helpful staffs provide excellent service. Thanks.
Stayed 3 nights in Jan 2024
Response from Karen Denton AGM on Jan 10, 2024
Thank you for the great review.

10/10 Excellent

Zhengyang

Stayed 1 night in Jan 2024
Response from Karen Denton AGM on Jan 10, 2024
Thank you for the awesome review.

10/10 Excellent

Courtney

Stayed 1 night in Jan 2024
Response from Karen Denton AGM on Jan 29, 2024
Thank you, Courtney for the great review.

2/10 Terrible

FU

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in the double room at first floor, When we were asleep, at two o’clock in the night, we suddenly heard the sound of the balcony door being opened. We woke up immediately and a strange guy ran into us. It was really shocking! We called the police and found that our balcony door lock was broken and a drunk man next door ran into our room. This was a very scary thing. I hope the hotel can make more sure that their facilities are complete.
Stayed 3 nights in Dec 2023
Response from Karen Denton AGM on Jan 8, 2024
Hi Fu, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss that would be great.