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Reviews of The Marquise at Whistler Premier

2.5 out of 5
The Marquise at Whistler Premier
Le Chamois, 4557 Blackcomb Way, Whistler, BC

Reviews

6.4
Rating 10 - Excellent. 6 out of 65 reviews" "
Rating 8 - Good. 21 out of 65 reviews" "
Rating 6 - Okay. 20 out of 65 reviews" "
Rating 4 - Poor. 11 out of 65 reviews" "
Rating 2 - Terrible. 7 out of 65 reviews" "

7.4/10

Cleanliness

5.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jacob

Stayed 2 nights in Aug 2023
Response from Management Team on Aug 26, 2023
Thank you for taking the time to share your review with us Jacob! We are sorry to learn we did not meet all of your expectations during your stay and hope that we can welcome the opportunity to host you again in the future to make up for it!

8/10 Good

Abigail

Stayed 2 nights in Sep 2022
Response from Whistler Premier on Jan 23, 2023
Thank you for your review Abigail!

8/10 Good

Tyson

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Management Team on Jun 13, 2022
Thank you so much for taking the time to leave this review, Tyson, we're so happy you had a good time!

6/10 Okay

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
This property (unit 207) was adequate but is dated. It was fine for the price that we paid but I'm not sure I'd stay there again. The pillows were horrible and I'm quite sensitive to dust and found myself awake both nights with allergies. The place is NOT dusty and appeared perfectly clean but I think this is how it is with older properties. I also saw silverfish in the bathroom while I was up in the middle of the night. I think this may be expected in an older property but still not something you want to see in the middle of the night. The unit was well equipped for cooking and everything was functional (except for one lamp). The location of the property suited our needs for ski in/out and a place to sleep at night but otherwise I wouldn't return due to the age of the property and the property/cleaning gfees (expensive for shorter stays but more reasonable if we stayed for a week).
Stayed 2 nights in Apr 2022
Response from Whistler Premier on Apr 12, 2022
Thank you for taking the time to share your experience with us Jennifer. We are sorry to learn that your expectations were not met to your satisfactions with the unit that you selected. We always aim to be as transparent as possible with each of our listings! At Whistler Premier we have many properties to choose from and we would love to best help you for any future visit to find the perfect accommodations for your needs!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, Clean No laundry in the suite or in building, No A/C, Stayed for four days but no one came to replace towels/linens with multiple requests to do so.
Stayed 3 nights in Jul 2021
Response from Management Team on Aug 8, 2021
Thank you! We are glad you enjoyed your stay with us and appreciate the feedback.

4/10 Poor

Karen, Mission

Travelled with family
Disliked: Amenities
We were re routed to the Aspen's it was hard to find poor directions no food ammenities in the building. Told we didn't have to pay parking and we did. Overall poor experience and would not stay again. Codes didn't work properly.
Stayed 2 nights in Aug 2019
Response from Kelly – Guest Services Supervisor on Sep 30, 2019
Hi Karen, I am sorry to hear you experienced issues with parking and your codes during your stay. I hope the issue with your codes was addressed with our front desk team so we could attend to the problem right away to ensure that you had the most enjoyable stay possible.I am sorry to see that you were disappointed with the parking fee to use the secure underground parking underneath the hotel. Apologies if you were informed that parking is included. We do endeavor to make sure this is advertised in all of our booking sites . Our staff are educated in each of the properties we manage so I am uncertain as to why that information was portrayed to you. We hope that you might consider booking again, perhaps at an alternative property. Please reach out to us as we would like to ensure your next visit is an excellent one.

8/10 Good

Tanis

Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from Kelly – Guest Services Supervisor on Aug 30, 2019
Thank you for taking the time to write a review. We sincerely apologize for the issues you experienced during your stay. If you would like to fill us in on the details, please feel free to reach out.

4/10 Poor

Doug

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The entire yard was under construction. Noise would start at 8:00 am. The pool, hot tub and games room were all out of order due to construction. This was never communicated at any time prior to arrival. The front desk is off site.
Stayed 3 nights in Jul 2019
Response from Kelly - Whistler Premier on Jul 12, 2019
Dear Doug, thank you for the review. I am very sorry that your most recent stay did not meet your expectations in regards to the construction. We have announced the information on all booking channels so guests are aware of the current construction. Rates have been significantly reduced to reflect these temporary deficiencies.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
No service no ac no parking nothing good. hidden fees have to check in at a different hotel
Stayed 2 nights in Jun 2019
Response from Kelly – Guest Services Supervisor on Jul 22, 2019
Dear Guest, Thank you for your review. We are sorry that you did not read the policies prior to accepting the terms and conditions on Expedia when you booked your stay at one of the condos that we manage. I can admit I am not one to read the terms / conditions and just click accept, it appears as if you did the same. All parking fee’s and damage deposits are listed on all booking channels. Whistler Premier is a management company in which we manage an array of privately-owned units throughout Whistler. We have one 24 hour desk location for convenient check in for our guests as it is simple not possible to have a desk at all of our properties. Apologies that this was not clear to you prior to your arrival. We do advise to ensure that you read all of the terms and conditions prior to clicking accept.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in on website said one location... we showed up at that location to check in and told no it's somewhere else. Finally checked in and got to the place... building seemed old and run down. Not a pleasant look on the outside- grass all over grown. No where online does it say outside pool area is all under construction. So no pool or anything. The room needs up keep and needs a good reno. Parking garage didn't feel secure. Will never stay there again.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019
Response from Whistler Premier on Jun 2, 2019
Thank you for your review.

2/10 Terrible

Benjamin

Liked: Cleanliness
Disliked: Staff & service, room comfort
Deceptive
This place is terrible. It is sold as a hotel, but is really managed condos. There’s no front desk, you have to go to another building to check in. So towels for the pool. There’s absolutely zero reason to pay for extra people. The ‘management’ company claims they don’t know anything about street parking, but say you’re welcome to pay $20/night to park your car onsite. Check the signs outside, you can park your car right in front of the hotel just like everyone else is. I’d rather stay in a hostel next time.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I am very upset with the property we rented this weekend in whistler. I have stayed in this building before, but it was my first time through expedia. Our king size bed was 2 very old and worn out twin beds pushed together. The pullout sofa had no mattress or pillows. There was minimal supplies in the kitchen, NOT even a pot holder. The bathroom toilet was filthy and shower tiles were disgusting and slippery. The bed linens have holes in them and the place was so dam hot we couldn’t even breath. I have never been so disappointed and tired from a trip to Whistler, we come here very often and have never had this type of experience. We would have been better off sleeping in our cars or a hostel. Also the fridge door is broken and the fridge hums all night long because it is constantly trying to cool off. I would appreciate a call back as we tried to contact Whistler Premier properties but because we booked through Expedia they could not assist us. Regards Serena Collins 604-729-2925
Stayed 2 nights in Mar 2019

8/10 Good

Mike D., Appleton, USA

Great time
We enjoyed Whistler. Ski hill had great weather. People are friendly. The condo was clean. Nice accommodations. Hot tub was hot after day skiing. Felt great!! Did not go into pool. Bus is easy to use once we tried it. Taxi service is easy to use. Ski out had to push a little but not bad. Ski in brought you to the front of the resort. Better skiing in than out. Walk to lower village not bad. About 5-10 minute walk each way. Lots of restaurants and shops.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. It's walking distance to the slopes!
Stayed 3 nights in Feb 2019
Response from Nadeche - Guest Services Supervisor on Feb 26, 2019
Hello, thank you for taking the time to write us a review, we appreciate your feedback. We are very happy you enjoyed your stay with us. Safe travels and hope to see you again soon!

8/10 Good

Verified traveller

Not Quite 4 star. 3.75
Our group stayed in three different units at The Marquise. 421 was the only one overlooking the courtyard. It is VERY noisy on this side as all the sounds echo and bounce off the walls. Positives: Comfortable furnishings. nicely updated bathroom. Large table with chairs. Sufficient kitchen utensils. Secure underground parking. Cons: Noise from courtyard, constant LOUD drip onto the a/c unit. Very warm in unit. Bed is only a queen. Have to stop at Whistler Lodge in the village to check in before going on up to The Marquise. The Marquise says it is ski in/out. This is not quite accurate. It IS close to the base of Blackcomb which makes for an easy walk to the Main Village. However there is a road to cross and a few hundred meters path to get to slopes and it runs horizontal. Cross country ski in/out perhaps when the weather permits. There are no services at this building. There is laundry on the first floor and a gym. The price does reflect that this unit is not as nice as some of the other completely remodeled units on VRBO and Tripadvisor. But for convenience to the village The Marquise is a good choice.
Stayed 2 nights in Dec 2018

6/10 Okay

Jack D., Rockwall texas

Very small, pictures seems a lot bigger
When we arrived very difficult to find a location, the owner was no help did not email us did not stand touch with us to let us know how to get in, we had to figure everything out on her own, when we arrived the condo was extremely small looked a lot bigger in the pictures, we did not have TV for two days, many door codes very difficult got locked out at one point , Is very close to the ski resort, I would not stay there again

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Marquise stay
Was awesome. Kids had fun in d pool n sauna. Room was well stocked for family stay. Close to blackcomb adventure zone n about 15mins walk to Whistler village. Also walking distance to lost lake. The staff at 4220 were very pleasant n responsive
Stayed 3 nights in Aug 2017

4/10 Poor

felix, ft lauderdale

Disliked: Cleanliness, staff & service
There is no maid service, which for a hotel that s the equivalent to one star. There was no A.C. in the room, and in some summer days is needed. If you're staying more than couple of days, you'll need to purchase cleaning products
Stayed 13 nights in Jun 2017
Response from Breandan on Aug 14, 2017
Dear Felix, Thank you for the feedback. The Marquise units are all self contained condos, not hotel rooms. Supposed to be a home away from home if you will. Basically, this means that we do not provide any daily housekeeping services or restocking of initial supply of amenities. Its also one of the ways that we keep our prices extremely competitive and low compared to other properties. Daily housekeeping is available for an additional fee if you request it at booking time or check in. All of this is clearly outlined on all our booking confirmations and booking partner websites. Other than the miscommunication on housekeeping, we hope you enjoyed your stay. Please contact us directly if you would like a repeat guest discount! Thank you, -Breandan

4/10 Poor

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Close to everything
Hotel has all needed. Gym, pool, hot tub & sauna. Unfortunately our unit was in need of some attention to cleaning. I've stay at the Marquise before and this one was not normal.

8/10 Good

keith h.

Perfect location
Had a great time at the Marquise. Super quiet spot for night time relaxing. But yet still a close 5 minutes walk to the village to get in all the excitement. it was great having a 1 minute walk to the hill where we snowboarded down to the lift. The condo itself with great, lots of room for the 2 of us and very clean. It was nice having a cool breeze come through to cool us down after a long day on Blackcomb mountain. The only minor down spot was that the codes we had for the condo door and for all the other doors like the garage and the hot tub and the main entrance. would have been great to just have one code to open all doors. But other then that I will definitely be renting this place again in the future.
Stayed 2 nights in Apr 2017

6/10 Okay

Marjorie

Liked: Cleanliness, room comfort
Ski Trip
Serviceable unit. Worked well for our purposes. Unfortunately the weather was awful and skiing near impossible in the white outs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean convenient 1BR condo 1 blk from slopes and u
Had a great time - enjoyed the close by access. Walked to Upper Village and used bus. Went to hot tub a few times. Overall, worked out great.,

6/10 Okay

Verified traveller

Liked: Cleanliness
We didn't read the fine print about checking in ahead of time. Once we had checked in, all was well.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with everything necessary for a ski trip
Our stay was very nice. The room was comfortable, if not incredibly modern. Everything worked and the room was clean and had everything we needed for a comfortable stay. There's no daily cleaning, but that's fine if you're there for the mountain, and not the room. Easy bus access made getting to and from the Village a breeze, but if you're out late, keep an eye on the bus schedules.

6/10 Okay

Frank

Liked: Cleanliness, staff & service, room comfort
Comfy and quiet location.
Property is dated. Roomy enough, but a long walk to the lifts or shopping in bad weather.

8/10 Good

Leanne, Vancouver

Liked: Cleanliness, room comfort
Condo rental short drive from main village
Overall we had a positive experience. Location was perfect for what we needed (close to Ironman activities). Amenities were great including the pool and gym access. The unit was clean, had everything we were looking for in the fully stocked kitchen, as well as offered toiletries (shampoo and conditioner) which was a nice touch. There wasn't anyone working at the hotel/condo lobby front desk for the duration of our stay, so when questions arose, for example with the underground parking, we had to call the check-in hotel (located down the hill in the Whistler village). They didn't seem to know specifics about the underground parking in the building, and told us to talk to the worker at the front desk in our building, however there wasn't anyone there for our 3 days. Clearly there was a disconnect as the check in facility and our condo site didn't communicate regularly... A downside... our unit overlooked the front entrance. There was a designated smoking area to the left of our balcony, and throughout our stay we could smell cigarette smoke.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Nice big room with separate bed quarters. Great for those sports where it's nice to have room to put gear on and organize

8/10 Good

STRATH, Collingwood, Ontario

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
6 Sunny Days on Whistler-Blackcomb
My wife & I enjoyed a clean & relaxing Marquis #207 showing only minor problems --- the microwave plate skidded, the 4-place table tilted, one chair back & the toilet seat were loose. In contrast my youngest daughter & her son found Marquis #212 excellent throughout, including all furniture & equipment plus WiFi for getting daily hill weather reports.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No front desk a pain but ...

6/10 Okay

Brian, Port Coquitlam

Liked: Cleanliness
Disliked: Staff & service
Nice suite close to Whistler Village
Nice room, good location about 15 minute walk from the village. The radiant heat in the room was very high, in the hallway and in the room. We were able to find the controls for the room heat, but the corridor remained extremely hot all weekend. The cable and wifi were very spotty to non-existent.

4/10 Poor

M5, White Rock

Disliked: Property conditions & facilities, room comfort
Would not stay at the Marquise again!
We have visited Whistler often in the passed 30 + tears. The Marquise looks fine from the exterior, ok walking distance to the village, shuttle bus service was fine. The weather was extremely hot, and smokey. The air conditioner was old and barely generated any cool air. We had one fan for the entire suite and that was totally inadequate. The fridge took forever to cool anything and the heat it generated only added to the temperature in the room. The bathroom pocket door worked poorly if at all and you had to use 2 hands to open & close it, you could see how people tried to close it before by the scuffed paint, needs replacing. The parking is expensive, but who wants to leave a $100,000 vehicle on the street?? There was a miniscule patio, totally useless, one "small wooden kitchen chair" on it. Cookware is ancient, needs replacing, Teflon wore out and scratched---is not healthy to use scratched up frying pans. Toaster was two sided with only one element that worked on each side. Coffee pot is ancient, makes lousy coffee. Towels were poor and some had holes in them. Blinds should be changed to those that block out the afternoon heat and light for obvious reasons. Also ---Why put a track flood lights above the vanity mirror--3 of them ---far too bright???

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay
Nice set up with complete kitchen comfortable bed easy access to the village Parking is too expensive

4/10 Poor

Mike, Victoria

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing to say the least
I arrived in town for an athletic event and was really looking forward to a comfortable room, pool and hot tub. When I got to my room, I discovered there was no internet in my room. I called the front desk and was told to use any of the internet connections I could find and use the applicable password. None of them worked. The bed was extremely old (far older than the building) and extremely hard and uncomfortable. On the morning of my last day, I decided to have a swim and a hot tub before breakfast. When I arrived at the pool, I discovered it had been drained. I returned to my room to have a shower and found the water was cold. As there are no staff working the front desk at this building, you have to call a local phone number. I called the number 3 times and got no answer! Needless to say, this is the last time I will be staying at a Whistler Premier facility!

8/10 Good

Yan, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Hotel is located in Upper village with convenient free shuttle ride to Whistler village and ski lifts.

6/10 Okay

daz, sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice and close to blackcombe mountain
close to the snow fields and about a 15min walk to the whistler

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Shannon, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time to Renovate.
Our unit was old and run down with signs of mold in the room, broken hangers we were disappointed and would not stay at this hotel again.

4/10 Poor

Kate, R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
I would not recommend staying at this hotel at all. It is in a very inconvenient location for going into the village, not very clean, uncomfortable and it seems there are no staff on site. We arrived at 6pm to check in and found a locked up front deal with a note saying to go to the hotel around the corner to check in. So we got back in the car and drive there only to find they didn't have our booking and couldn't tell us which other hotel we needed to check in at. An hour and a half, and about 10 phone calls later, we were told to go to a hotel in the lower village - luckily we had a car because this is about a 20 minute walk from the Marquies! When we finally got checked in and back to the Marquies we found our room was stuffy and smelt quite musty. The "queen size sofa bed" was tiny and so uncomfortable. The pillow provided for the sofa bed were ancient - thin, lumpy and sweat stained. Not a good experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo a short walk from Whistler Village
We were looking for a good deal and rented this condo for 2 nights. It is a full one bedroom apartment with kitchen etc located a 20 minute walk from the main village. We checked in at the front desk of a hotel in the village and then we weren't bothered for our 2 night stay - a nice perk. The furnishings are older - not 5-star hotel level. And there is no front desk on site. They don't clean your room or make the beds when you are out (which we like). If you are looking for luxury and pampering, stay in a hotel in the village. If you want privacy and don't mind walking, this is the ticket!

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Very disappointing
It was over 30 degrees and there was no air conditioning. The parking lot was wide open and not secure. There was no staff on site, so we couldn't get fresh supplies without leaving the premises. Plus there wasn't any decaf coffee. The room was nice, but everything else was extremely disappointing.

6/10 Okay

Wendy, Ajax

Liked: Room comfort
Whistler is beautiful
We had a great stay in Whistler. The village is a 10 minute walk. The only downside was the check in. Went the the hotel but found out check in was at a different location. We had a bit of a challenge finding the check in. Also we were told a blind was broken in our room but when we arrived found out it was missing . People had full view of us bedroom from the street. The clerk at the front desk told is to nail a sheet up !!!!!! Within an hour they changed us to a new room. Challenging start but overall had a good stay

6/10 Okay

jen

Disliked: Staff & service

6/10 Okay

Pip, Burnaby

Liked: Cleanliness, room comfort
Quiet location
The beds were comfy, the room was clean and it was a convenient location that wasn't in the village but close enough to walk to both the upper and lower villages. Unfortunately parking for 2 days was an additional $34.00 which was unexpected. The air conditioner, the room phone and the wifi were not working and when I let the front desk know, there wasn't as much as an apology. I'm not sure I would stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel.. nice pool , hot tub and gym.. clean
close to Village.. and shops.. quiet and family oriented

6/10 Okay

Sir Douglas, Vancouver, BC, Canada

Liked: Cleanliness, room comfort
Condo dated!
This condo is now dated, although clean walls have patch marks not yet painted, front door to unit no longer fits well and requires fiddling when locking and unlocking, TV in bedroom is standard in most units at this price range. it wouldn't take much maintenance to bring this unit up to par.