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Reviews of Pan Pacific Whistler Village Centre

4 out of 5
Pan Pacific Whistler Village Centre
4299 Blackcomb Way, Whistler, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 770 out of 1004 reviews" "
Rating 8 - Good. 169 out of 1004 reviews" "
Rating 6 - Okay. 34 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to the centre but very quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

?

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. Everything was perfect. Staff was really kind. I will be back soon. I can not say anything anymore.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruslan, Pan Pacific Whistler on Apr 17, 2024
Dear Jane,Thank you for your best rate for us!Hope to see you again soon!Sincerely yours,

10/10 Excellent

Charlie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel went over and above to accomodate us early when one of our party fell ill.
Stayed 1 night in Apr 2024
Response from Ruslan, Pan Pacific Whistler on Apr 17, 2024
Dear Charlie,Thank you for your perfect feedback! I hope you enjoyed your stay and see you soon again!Sincerely,

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for our family that includes 4 kids. Very good set up, location and amenities. Definitely would recommend and would return.
Stayed 4 nights in Apr 2024
Response from Farida Samedzade on Apr 12, 2024
Dear Alejandro,Thank you for your excellent feedback.We are happy that you enjoyed hotel location, amenities and your stay in general was enjoyable.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ruslan, Pan Pacific Whistler on Apr 10, 2024
Dear Alicia,Thank you for your best mark for us.We are happy to see that you enjoyed your stay and hope to see you again in the future!Sincerely yours,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Pan Pacific Village Center. The service was superb and location perfect for our ski vacation. Whistler and our stay was near perfect.
Stayed 6 nights in Mar 2024
Response from Oleksandra on Apr 4, 2024
Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oleksandra Assistant Front Office Manager

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet corner for the busy Village. Jacuzzi, bar and ski valet were some of the great experience.
Stayed 2 nights in Mar 2024
Response from Oleksandra on Apr 4, 2024
Dear Benjamin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oleksandra Assistant Front Office Manager

10/10 Excellent

Helen HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much thanks to great service/amenities and spacious room. Will definitely be coming back.
Stayed 1 night in Apr 2024
Response from Oleksandra on Apr 3, 2024
Dear Helen,Thank you for your loyalty and for choosing to stay with us!We look forward to welcoming you back for another memorable stay in the future.Warm regards,Oleksandra Assistant Front Office Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oleksandra on Apr 3, 2024
Dear Karen,Thank you for the great ranking of our hotel.Warm regards,Oleksandra Assistant Front Office Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ruslan, Pan Pacific Whistler on Mar 31, 2024
Dear Barbara,Thank you for your good rate for us and hope to see you again in the future!Sincerely,

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was served at convenience. The kids loved the afternoon snacks and drinks. It was so thoughtful and sweet. The whole property was well maintained and staff were welcoming and warmhearted. The best thing is that we can pick up skis at the other Pan Pacific location which is right next to Gondola.
Stayed 2 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on Mar 31, 2024
Dear Lei,Thank you for you perfect feedback! It's nice to see that you had a wonderful stay with us. I hope to see you again soon!Warm regards,

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elisa on Mar 28, 2024
Dear Philip,thank you so much for your positive review!We are looking forward to welcoming you back in Whistler soon.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

Bradley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 6 nights in Mar 2024
Response from Oleksandra on Mar 26, 2024
Dear Bradley,Thank you for your excellent ranking of our hotel.We wish to welcome you back soon.Best regards,OleksandraAssistant Front Office Manager

4/10 Poor

Michael, Honolulu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Three years in a row-at least one of two elevators has been out of service. Paying almost $1000 a night for a 5th floor walk up is not appropriated.
Stayed 6 nights in Mar 2024
Response from Farida Samedzade on Mar 20, 2024
Dear Mr. Michael,Thank you for sharing your feedback and we are truly sorry for inconvenience that caused you due to one of elevators being our of service. While waiting for couple of new parts, we are working hard to resolve it as soon as possible. If there is anything we can do for you please do not hesitate to contact us.Warm Regards,Farida SGuest Experience Manager

10/10 Excellent

Jungwook

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ruslan, Pan Pacific Whistler on Mar 20, 2024
Thank you Jungwook for your perfect rate for us!We are glad to see you again in the future!Sincerely,

10/10 Excellent

Miguel Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service very good. Room very clean and well-kept. Bkfst espresso coffee very good.
Stayed 2 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on Mar 18, 2024
Dear Miguel,Thank you so much for your feedback! We are happy to hear you had a pleasant stay with us and hope to see you again soon!Sincerely,

10/10 Excellent

Vanessa, Colleyville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel for Whistler. The ski valet and storage lockers are perfect for our family of five. Proximity to mountain is great for skiing and close to restaurants and bars, but not too loud.
Stayed 5 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on Mar 18, 2024
Dear Vanessa,Thank you for your perfect feedback! It's pleased to hear you enjoyed your time with us and I hope to see you again in the near future!Sincerely,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay. Excellent service, apres, bar, restaurant, hot tub, breakfast, cleanliness, location! Short walk to the mountain but could leave our skis and poles in the lockers provided slopeside (@ Pan Pacific Mountainside) Also could access the slopeside hot tub and pool and gym, which were nice benefits. And Pan Pacific Whistler Village had the added benefit of being closer to the bus depot, so we didn't require a taxi which we would have if we had stayed at the Mountainside location. VERY CUSH! Thank you!
Stayed 6 nights in Mar 2024
Response from Emily on Mar 17, 2024
Dear Lisa, Thank you so much for this wonderful review of your stay with us!It sounds like you had a great ski vacation and that you made the most of our central location as well as our sister property right at the best of Whistler mountain. We hope this means we will have the pleasure of seeing you again soon here in our little mountain town.Best Wishes,EmilyFront Office Manager

10/10 Excellent

Niki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farida Samedzade on Mar 13, 2024
Dear Niki,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service was excellent. Breakfast is included which is great when trying to get out on the slopes in the morning. They also upgraded our room without even asking for that. 😀
Stayed 5 nights in Mar 2024
Response from Oleksandra on Mar 12, 2024
Dear Amy, Warm greetings from Pan Pacific Whistler.We would like to thank you for your beautiful review. It means a lot for us. We are happy you enjoyed your stay and will see you soon! Warm regards, Oleksandra Assistant Front Office Manager

10/10 Excellent

adolf

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Farida Samedzade on Mar 2, 2024
Dear Adolf,Thank you so much for your amazing rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Muthukumar, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Farida Samedzade on Feb 29, 2024
Dear Muthukumar,Thank you so much for your amazing rating.We are looking forward to welcome you soon.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Jakub, Issaquah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Elisa on Feb 24, 2024
Dear Jakub,thank you so much for your positive review.We hope to welcome you back here in Whistler soon.Best regards,Elisa

10/10 Excellent

Erin

Stayed 3 nights in Feb 2024
Response from Ruslan, Pan Pacific Whistler on Mar 20, 2024
Dear Erin,Thank you for your great mark and see you again soon!Sincerely,

10/10 Excellent

Demetri

Liked: Cleanliness, staff & service, property conditions & facilities
The service was outstanding. We were very impressed with the breakfast. The expresso machine was very convenient. All the staff assisting us on arrival were so helpful and courteous. We are looking at booking here again for next season.
Stayed 3 nights in Feb 2024
Response from Elisa on Feb 17, 2024
Dear Demetri,thank you so much for your great review!We are happy to hear that you enjoyed your stay and hope to welcome you back in Whistler soon.Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, super close to everything! Clean and comfortable rooms. Breakfast was delicious.
Stayed 2 nights in Feb 2024
Response from Farida Samedzade on Feb 10, 2024
Dear Robin,Thank you for your amazing rating.We are thrilled to know that you have enjoyed hotel location, comfortable rooms, our breakfast and your stay in general was memorable.We look forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Erica, surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ruslan, Pan Pacific Whistler on Feb 6, 2024
Dear Erica,Thank you for your perfect rate and hope to see you again soon!Sincerely,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ruslan, Pan Pacific Whistler on Feb 6, 2024
Dear Karen,Thank you for your good rate and hope to see you again!Sincerely,

4/10 Poor

Ryan

Nothing wrong with the facility or staff. We were up for one night. At about 11pm the fire alarm went off and ran for about 15-20 minutes. Woke us up and kept us up for a long time. Then at 7am it went off again and woke us up. I understand these things happen but sleep is the essentially ingredient of a good stay and basically the alarm ensured that was compromised. On check out the hotel did not charge us for parking but no other efforts made to address the disruption.
Stayed 1 night in Jan 2024
Response from Navid on Jan 24, 2024
Dear RyanPlease accept our apologies for the unfortunate fire alarm that was sounded during your stay.We are so sorry for any inconvenience and hope to see you again here. Kind regards

10/10 Excellent

Helen

Stayed 3 nights in Feb 2023
Response from Farida Samedzade on Jan 17, 2024
Dear Helen,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards.FaridaGuest Experience Manager

10/10 Excellent

Farrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen cabinet door needs to be fixed. Otherwise, everything was great.
Stayed 1 night in Jan 2024
Response from Farida Samedzade on Jan 13, 2024
Dear Farrah,Thank you for your amazing rating.Your feedback is well noted.We are looking forward to welcome you back again.Warm Regards,Farida Guest Experience Manager

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Farida Samedzade on Jan 13, 2024
Dear Alex,Thank you for your amazing rating.We are looking forward to welcome you back.Best Regards,FaridaGuest Experience Manager

8/10 Good

Greg

Response from Ruslan, Pan Pacific Whistler on Jan 15, 2024
Dear Greg,Thank you for your best rate!Hope to see you again soon!Sincerely,

4/10 Poor

Francisco, Mason

Stayed 5 nights in Dec 2023
Response from Navid on Jan 24, 2024
Dear Francisco, Thank you for the time to give us your feedback, we are so sorry that you didn't enjoy it during your stay, but can you please help us and tell us what was the issue during the time that you stayed with us, it will be helpful for us.kind regards

10/10 Excellent

Negeen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pleasantly surprised and impressed with this hotel! We have stayed all over in Whistler from the Fairmont to the Westin and this property was such a treat! The rooms are SO functional and practical with kitchens that are so well equipped. The bedding was insanely comfortable, I need to know what pillows they use because that is my usual biggest concern. The staff was SO sweet. And their ski lockers, free breakfast, and afternoon treats are such nice touches. Made out stay so easy. Thank you!!
Stayed 2 nights in Dec 2023
Response from Farida Samedzade on Dec 29, 2023
Dear Negeen,Thank you for taking the time to share your feedback with us! We appreciate your kind words and are thrilled to hear that you enjoyed your room&bedding, breakfast&Apres, our services and that your stay in general was memorable. It was a pleasure to have you as our guest and we are looking forward to welcoming you back soon!Yours sincerely,FaridaGuest Experience Manager

10/10 Excellent

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ruslan, Pan Pacific Whistler on Dec 24, 2023
Dear Karen,Thank you for the best mark for us!I hope you had a wonderful time!Sincerely,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ruslan, Pan Pacific Whistler on Dec 24, 2023
Dear David,Thank you for the perfect rate for us!Hope to see you again soon!Sincerely,

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Farida Samedzade on Dec 23, 2023
Dear Hilary,Thank you for amazing rating.We are looking forward to welcome you back.Best Regards,FaridaGuest Experience Manager

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel to maximize our brief time in Whistler - walk everywhere, great shuttle service around town and delicious breakfast. No complaints
Stayed 1 night in Dec 2023
Response from Claudia Luque on Dec 21, 2023
Dear Carole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and you could enjoy everything Whistler has to offer. We are happy to see that you liked our buffet breakfast and that our valet services where useful during your stay. We hope to see you again very soon.Sincerely,ClaudiaGuest Experience Manager

2/10 Terrible

Amrinder

Stayed 1 night in Dec 2023
Response from Oleksandra on Jan 4, 2024
Dear Amrinder,We are sad to see such a low rating of our property.Please provide us the details of your stay in order to improve our services.Warm regards,OleksandraAssistant Front Office Manager

6/10 Okay

Brigitte

Travelled with family
Liked: Property conditions & facilities
Very clean, very nice room, good staff. My only complaint is that the front desk was empty (unstaffed) more then once. At time of check-in (6:15pm) the front desk was empty- no one was there and no one was to be found! I had to call to get someone to the front desk to check me in. When I needed a toothbrush, after coming back from dinner 9:30pm) again the front desk was empty - I had to ask the valet to go fetch a front desk person.
Stayed 1 night in Dec 2023
Response from Ruslan, Pan Pacific Whistler on Dec 17, 2023
Dear Brigitte,Thank you for your review. I'm glad you enjoyed the cleanliness, rooms, and staff, but I apologize for the unattended front desk. We're addressing the issue in our management meeting and taking steps to prevent it from happening again. I hope you had a great time overall and will consider staying with us again.Sincerely,

10/10 Excellent

Charles

Stayed 4 nights in Dec 2023
Response from Farida Samedzade on Dec 15, 2023
Dear Charles,Thank you for amazing rating.We are looking forward to welcome you back to out beautiful property.Best Regards,Farida S.Guest Experience Manager

10/10 Excellent

yue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Response from Ruslan, Pan Pacific Whistler on Feb 6, 2024
Dear Yue,Thank you for your best rate and hope to see you again soon!Sincerely yours,

10/10 Excellent

Elisabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Farida Samedzade on Dec 15, 2023
Dear Elisabeth,Thank you for amazing rating.We are looking forward to welcome you back to our beautiful property.Best Regards,Farida S.Guest Experience Manager

10/10 Excellent

Ghazal

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ruslan, Pan Pacific Whistler on Feb 6, 2024
Dear Ghazal,Thank you for your high rate and hope to see you again!Sincerely,

10/10 Excellent

Miyeong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ruslan, Pan Pacific Whistler on Dec 13, 2023
Dear Miyeong,Thank you for perfect rate for us!Wish all the best and see you again soon!Sincerely,

10/10 Excellent

Ashleigh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Farida Samedzade on Dec 9, 2023
Dear Ashleigh,Thank you so much for amazing rating.We are looking forward to welcome you back to our beautiful property.Best Regards,Farida S.Guest Experience Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Farida Samedzade on Dec 9, 2023
Dear Chris,Thank you so much for amazing rating.We are looking forward to welcome you back to our beautiful property.Best Regards,Farida S.Guest Experience Manager