3 Bedroom Suite
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Reviews of Crystal Lodge

3.5 out of 5
Crystal Lodge
4154 Village Green, Whistler, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 932 out of 1361 reviews" "
Rating 8 - Good. 296 out of 1361 reviews" "
Rating 6 - Okay. 90 out of 1361 reviews" "
Rating 4 - Poor. 21 out of 1361 reviews" "
Rating 2 - Terrible. 22 out of 1361 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic hotel with great service amd access to shops, restaurants & lifts
Stayed 5 nights in Apr 2024

8/10 Good

Krishnakanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Danial

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 8 nights in Mar 2024

10/10 Excellent

Azita

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will stay again next year！
Stayed 5 nights in Apr 2024
Response from Melany Fabio on Apr 14, 2024
Dear Jie,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melany Fabio on Apr 14, 2024
Dear Joe,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience! Property is beautiful, very welcoming lobby and spotless, fresh smelling rooms. Excellent location, comfortable bed and pillows, nice shower and products. Fridge was stocked with conveniences like juice and wine, but the one negative comment is that they should have real creamers in there too, not the instant crap that ruined what would’ve been lovely coffee. Luckily it’s right above Starbucks so we survived ;) All in all I’d definitely stay there again.
Stayed 1 night in Apr 2024
Response from Melany on Apr 14, 2024
Dear Lori,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plug-in for electric vehicle advertised but it would not support the plug in for my Kona. They provided an adapter but that was not compatable either.
Stayed 1 night in Apr 2024
Response from Melany on Apr 14, 2024
Dear EricThank you very much for taking the time to share your review with us. I am sorry that you had a bad experience with our parking. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We hope we'll be able to welcome you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The level of communication and service was excellent. Highly recommend as this is not always the case when visiting hotels or restaurants today.
Stayed 4 nights in Apr 2024
Response from Melany Fabio on Apr 8, 2024
Dear Richard,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how safe and convenient this area was to the main shopping area. Was only popping up to Whistler for a night, and it was super lovely. 💕 would definitely come back and recommend!
Stayed 1 night in Apr 2024
Response from Melany Fabio on Apr 8, 2024
Dear Jennifer,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Hugh

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly check in. EV level 2 charging.
Stayed 1 night in Mar 2024
Response from Melany Fabio on Apr 8, 2024
Dear Hugh,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Arian

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for your great customer service.
Stayed 1 night in Mar 2024
Response from Melany Fabio on Apr 8, 2024
Dear Arian,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Ejun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious, modern looking room with very conveniently located by all amenities and gondolas. Efficient friendly staff
Stayed 2 nights in Mar 2024
Response from Eddie on Apr 2, 2024
Good afternoon Ejun. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Love the sauna and the staff are all very friendly! Until next time!
Stayed 1 night in Mar 2024
Response from Melany on Apr 1, 2024
Dear Rachel,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melany Fabio on Apr 8, 2024
Dear Virginia,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

2/10 Terrible

Olu

Disliked: Property conditions & facilities
Everything inside my rooms need to be paid for including water
Stayed 1 night in Mar 2024
Response from Melany on Apr 1, 2024
Hi Olu, We are sorry the Crystal didn't meet your expectations. I wanted to clarify that we do not sell water, but we have free water refilling stations on every floor.Kind regards, Melany Manager on Duty Crystal Lodge

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there. Really good rates and good staff.
Stayed 2 nights in Mar 2024
Response from Kate Truong on Mar 29, 2024
Good evening, Ivan! Thank you for staying at the Crystal Lodge again and for filling in our survey. I am thrilled to hear that you enjoyed your stay with us and that our team was able to enhance your vacation. We can't wait to welcome you back. Kind regards, Kate Truong, Manager on Duty, Crystal Lodge

10/10 Excellent

Zohreh

Travelled with family
Everything was good
Stayed 1 night in Mar 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

8/10 Good

Amarjot Singh

Liked: Cleanliness
It was a nice experience.
Stayed 1 night in Mar 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Ivan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit older but clean and well maintained. Room was comfortable. Very reasonable parking cost.
Stayed 1 night in Mar 2024
Response from Isabel Marques on Mar 23, 2024
Dear Ivan,Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards,Isabel MarquesFront Office ManagerCrystal Lodge

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, spacious, and clean room with super helpful and friendly staff!
Stayed 1 night in Mar 2024
Response from Kate Truong on Mar 19, 2024
Good evening, Stephanie! Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our spacious rooms and the service. Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for choosing our hotel, and we look forward to serving you again soon. Kind regards, Kate Truong, Manager on Duty, Crystal Lodge

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous!
Stayed 4 nights in Mar 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

6/10 Okay

Yuliyan

Travelled with family
Liked: Staff & service, amenities
AC is extremely loud. It was lake wake up alarm every time when was turning on during the night. Staff are great.
Stayed 5 nights in Mar 2024
Response from Melany Fabio on Apr 14, 2024
Dear Yuliyan,Thank you very much for taking the time to share your review with us. We are sorry to hear you were disturbed by the AC. I will be sure to pass your feedback on to the rest of our team. However, I am thrilled to hear that our team was able to enhance your vacation. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Yen-Yu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Rooms are newly renovated. Staff are friendly and very helpful. Definitely will come back.
Stayed 1 night in Mar 2024
Response from Kate Truong on Mar 17, 2024
Good evening, Yen-Yu!Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed your room. Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for choosing our hotel, and we look forward to serving you again soon. Kind regards, Kate Truong, Manager on Duty, Crystal Lodge

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place and the friendly staff. Thank you
Stayed 1 night in Mar 2024
Response from Kate Truong on Mar 17, 2024
Good evening, Nathalie!Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Kate Truong, Manager on Duty, Crystal Lodge

10/10 Excellent

Willard

Stayed 5 nights in Mar 2024
Response from Melany on Apr 1, 2024
Dear Willard,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

6/10 Okay

Fatemeh

Liked: Cleanliness, staff & service
Mattress was soft and low quality. Pillows were not good either.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! It's an easy walk to the ski lifts and there is shopping and many restaurants nearby. The room was very nice and parking was easy. Especially if you have an electric vehicle.
Stayed 2 nights in Mar 2024
Response from Kate on Mar 5, 2024
Good morning, Joel! Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Kate Truong, Manager on Duty, Crystal Lodge

6/10 Okay

Jean-Jacques

Liked: Cleanliness, staff & service, amenities
The beds were as hard as rocks.
Stayed 1 night in Mar 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent service from all staff I interacted with and great amenities
Stayed 2 nights in Mar 2024
Response from Anita Auer on Mar 4, 2024
Dear Neil, thank you for staying at the Crystal Lodge and for your feedback. We are excited to hear that you enjoyed your stay and are looking forward welcoming you back soon. Kind regards,Anita AuerDirector of Operations Crystal Lodge

6/10 Okay

George, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed a number of times here. Only gripe is the bed is very hit and miss. Either get a reasonably firm one or a complete sack of potatoes. Unfortunately on this occasion it was the latter. Otherwise, perhaps a bit cramp for two doubles but fine for a long. Everything else is pretty decent.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located close to all ski lifts, close to shops and restaurants. Staff are very polite & helpful. We will definitely be back.
Stayed 8 nights in Feb 2024
Response from Anita Auer on Mar 4, 2024
Dear Peter Richard, thank you for staying at the Crystal Lodge and for your feedback. We are delighted to hear that you enjoyed your stay and cannot wait to have you back. Kind regards, Anita AuerDirector of Operations Crystal Lodge

10/10 Excellent

Madalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of the village and the staff is friendly and helpful
Stayed 2 nights in Feb 2024
Response from Eddie on Mar 3, 2024
Good evening Madalyn. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Dana

Stayed 1 night in Feb 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eddie on Feb 25, 2024
Good afternoon Joel. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Ali

Liked: Staff & service
Excellent staff and service.
Stayed 1 night in Feb 2024
Response from Eddie on Feb 25, 2024
Good afternoon Ali. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

8/10 Good

Assal, West Vancouver

Liked: Staff & service, property conditions & facilities
Every thing was great
Stayed 2 nights in Feb 2024
Response from Eddie on Feb 21, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Manjeet

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking was challenging but nice stay over all
Stayed 1 night in Feb 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. The room was surprisingly really nice. Add steps away from the lifts.
Stayed 1 night in Feb 2024
Response from Eddie on Feb 21, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

8/10 Good

MinFei

Stayed 1 night in Feb 2024
Response from Eddie on Mar 26, 2024
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

10/10 Excellent

yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 2 nights in Dec 2023
Response from Melany on Feb 13, 2024
Dear Yan,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was overall great
Stayed 1 night in Feb 2024
Response from Melany Fabio on Feb 12, 2024
Dear Rachel,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

YING

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melany on Feb 13, 2024
Dear Ying,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really felt welcomed by staff at the hotel. The place is very convenient just a short walk to the lifts, and the kitchen we had in our unit was very handy. Rooms are modern. Will definitely stay again!
Stayed 5 nights in Feb 2024
Response from Melany Fabio on Feb 11, 2024
Dear Hannah,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty