Exterior

Reviews of Best Western Bayou Inn

2.5 out of 5
Best Western Bayou Inn
9008 Westbank Expy, Westwego, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1000 reviews" "
Rating 8 - Good. 303 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This property was fine because it was close to the venue. It was small but suited our needs
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Hi Mary,Glad to hear that our property met your needs during your visit, especially given its proximity to the venue. While we may be smaller in size, we strive to provide a comfortable and convenient experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

8/10 Good

Erica

Travelled with family
Disliked: Property conditions & facilities
I really liked how close it was to the Alario center we played at. It was conveniently close. The only thing that I was not to happy about was our sink drain wasn’t working correctly and our toilet seat was broken. We had to get up and go to an early morning volleyball tournament so by the time we got back up the hotel on Saturday, maintenance was gone we were told. I did inform the staff up front and was hoping to get a small discount but all I was told was “Thanks, I’ll notate that.” I think for the price we paid that some type of discount should have been applied. Also the sheets were a little dirty. Maybe one suggestion moving forward, is leaving a couple of toilet paper rolls instead of one. We had to ask the front desk 2x for toilet paper. Good location like I had mentioned above for our tournament. Thanks again.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Erica,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Pablo,Thank you for your kind words! We are glad you enjoyed your time at our hotel. Providing a pleasant experience for our guests is important to us, and we appreciate your feedback. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Kame

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Kame,Thrilled to hear that you had a great experience during your stay with us! Providing excellent service and a comfortable environment for our guests is our top priority, and delighted that we were able to meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back again in the future!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Hi Natalie,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your rating and hope to see you again to deliver you a 5-star experience.

8/10 Good

Sonya

Liked: Cleanliness, staff & service
I like the friendly staff. Particularly Debra. She made me feel comfortable and welcomed.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi Sonya,Thank you so much for the lovely review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Hi Leah,Thank you so much for the wonderful 5-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. They were very kind, helpful and knowledgeable about the area. Breakfast was the perfect start to the day with hot and cold options. Again the staff kept everything well stocked, clean, delicious and with a smile. The grounds were clean with plenty of parking. Rooms were clean and made up each day upon request. I would definately book here again. Thank you for a great visit.
Response from Sophia CSR on Mar 13, 2024
Hi Leah,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the venue.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 28, 2024
Hi Kyle,Thank you for sharing your feedback! We're glad to hear that our hotel's proximity to the venue was convenient for you. Providing a location that meets our guests' needs is important to us, and delighted that our proximity enhanced your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!

6/10 Okay

Michelle, Las Vegas

The noise. The staff was too loud, I heard them through my whole stay.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 21, 2024
Hi Michelle,Our team strives to maintain a peaceful environment for all guests, and we regret that we fell short of this during your visit. We will address this issue with our staff to ensure that noise levels are kept to a minimum in the future. Your feedback is valuable to us, and we appreciate your understanding.

6/10 Okay

Brandyn

Liked: Cleanliness, staff & service
Not bad for the price but our biggest issue was the shower only had cold water.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 16, 2024
Hi Brandyn,We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Pierre

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 16, 2024
Hi Pierre,Thank you for an excellent 5-star review. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 Terrible

Jaida

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we first arrived, we noticed that the sheets and thin blanket on the bed were visibly soiled. We asked for replacements, and those were dirty as well. Ended up going to Walmart and purchasing sheets and a comforter for our stay to feel comfortable. Hotel was nice and quiet but lots of broken items in the room, i.e. work desk and mini fridge. The hotel also has a roach problem as we saw a number of them during our stay. I would give this place 0 stars if I could. Just pay the extra money and go somewhere else!!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 21, 2024
Hi Jaida,We regret for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

sangmok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 16, 2024
Hi Sangmok,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Mateen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Hi Mateen,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Semone

Travelled with family, Travelled with partner
The hotel had a musty smell and there’s no stairs. That was a strike against it. Having to lug luggage up fflights of stairs is horrible.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 11, 2024
Hi Semone,We sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Sheryl

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 21, 2024
Hi Sheryl,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Joshua

Stayed 4 nights in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Hi Joshua,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not luxury but you feel comfortable
This is the best hotel on the West Bank in my opinion
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Jan 17, 2024
Hi Eric,Thank you for taking the time to share your thoughts on your recent stay. We're glad to hear that while our hotel may not be classified as luxury, you found it comfortable and to your liking. Your opinion that we're the best hotel on the West Bank is truly appreciated. Providing a comfortable and positive experience for our guests is our top priority. We look forward to welcoming you back for another comfortable stay in the future.

10/10 Excellent

Justin

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 31, 2024
Hi Justin,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Natalie

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Hi Natalie,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Jan 10, 2024
Hi Kenneth,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Vonni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 10, 2024
Hi Vonni,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

6/10 Okay

Ana Alise

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Small vacation
The staff were very friendly, but the room didn't have hot water and the sink was backed up.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 11, 2024
Hi Ana,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you experienced with the lack of hot water and the backed-up sink in your room. Your feedback is valuable, and we are addressing these issues promptly to ensure improvements. We appreciate your understanding and patience during your stay.

6/10 Okay

Carley

Travelled with family
Liked: Staff & service
All of the hotel employees I spoke with were very kind. My only real complaint about the hotel is that you can hear EVERYTHING from the neighbors on both sides & above you if you’re on the low level. It’s like the walls are made of tissue paper. I wouldn’t stay here again just because of that.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 11, 2024
Hi Carley,We appreciate your kind words about our staff's kindness. However, we sincerely apologize for the noise disturbances you experienced during your stay. Your comfort is important to us, and we regret that the soundproofing fell short of your expectations. We understand the impact this had on your overall experience, and we appreciate your honesty. Your feedback will be shared with our team as we continually strive to make improvements. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Hi Kenneth,Thank you so much for the wonderful 10-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Hi Farah,Thank you for your awesome review! We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our clean room. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Josh

Business traveller
Liked: Staff & service
Good staff, could hear a lot of noise through walls
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 21, 2023
Hi Josh,Thank you for taking the time to share your feedback with us! We are glad to know that you liked our friendly staff. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and neat. Bed had a creaky spring but comfortable and i had a good noghts sleep. Would stay again no problem!
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 20, 2023
Dear Guest,Glad to hear that you found our accommodations clean and neat and that you had a comfortable night's sleep despite the creaky spring in the bed. We appreciate your understanding and are pleased to know that it didn't significantly impact your overall experience. It would be our pleasure to welcome you back for another stay in the future.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sophia CSR on Dec 17, 2023
Hi Kenneth,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Latasha

Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 10, 2024
Hi Latasha,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

8/10 Good

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities
It's one of my favorite last minute options. A place where I know we're safe.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 17, 2023
Hi Bertha,We are honoured to be your go-to last-minute option and grateful for your trust in us. Ensuring a safe and secure environment for our guests is of utmost importance to us, and we are delighted to be a place where you feel at ease. Your continued loyalty means the world to us, and we look forward to providing you with many more safe and enjoyable stays in the future.

10/10 Excellent

ELIYAHU

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Hi Eliyahu,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Robin,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Donald J Scioneaux Jr

Travelled with family
Sad
Shower was pathetic. hotel felt dirty overall Breakfast cook/server coughing like she wasn’t worried. What got me the most was this property was barely occupied however we were charged a high rate. We decided to just drive home instead of staying the second night.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Hi Donald,We sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on Feb 13, 2024
Hi Fabian,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Frederick

Response from Sophia CSR on Feb 7, 2024
Hi Frederick,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Hi Jessica,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness
I like the staff and everything was near the property. Linens and towels were not cleaned and found cigarette butt behind nightstand
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Angela,We are happy that you liked our friendly staff and convenient location. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Marie

Travelled with family
it is okay to stay for couple days.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Marie,Thank you for your awesome review! We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room quality of staff. I really didn’t care for neighborhood
Stayed 5 nights in Nov 2023
Response from Sophia CSR on Nov 24, 2023
Hi Kenneth,I wanted to say thanks for your recent stay here at our hotel! We are glad you felt good. We can’t wait to welcome you home again soon!

10/10 Excellent

Mikosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 17, 2023
Hi Mikosha,We wanted to say thanks for your recent stay here at our hotel! We are glad you felt great. We can’t wait to welcome you home again soon!

10/10 Excellent

Shedrick

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Hi Shedrick,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Paula

Travelled with group
Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 9, 2023
Hi Paula,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

6/10 Okay

Tina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Our room did not have a phone. We had issues with the bathroom (flush was not working, fused light in the bathroom, the shower water was not flowing, the water in the shower was lukewarm), and we had to go downstairs every time, as there was no phone, and no elevator in the hotel. The staff working the breakfast, however, were very kind and gracious. I doubt recommending this hotel to anyone.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 6, 2023
Hi Tina,I'm glad to hear that our breakfast staff were kind and gracious, but I understand this may not fully make up for the challenges you faced. Please know that we take your comments seriously, and we will work diligently to improve. I apologize for any inconvenience caused, and we hope you will consider giving us another chance in the future.

10/10 Excellent

Valerie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out everything & everyone was excellent. Best free hotel breakfast I’ve ever had.
Response from Sophia CSR on Oct 19, 2023
Hi Valeria,Thank you for your glowing review! We're delighted to hear that your experience with us, from check-in to check-out, was excellent. Your kind words are greatly appreciated, and we can't wait to welcome you back for another exceptional stay in the future.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Refurbed rooms are good.
Stayed 4 nights in Sep 2023
Response from Sophia CSR on Oct 5, 2023
Hi David,That's wonderful to hear! It sounds like you're pleased with the newly renovated rooms. Renovations can really enhance the overall experience for guests. If there's anything else you'd like to share about your stay or if you have any specific questions, feel free to let us know. We're here to make sure you have a comfortable and enjoyable stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Sophia CSR on Oct 5, 2023
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Hi Angela,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 Poor

Cuong

Disliked: Property conditions & facilities, room comfort
Disappointing experience with this BW location
I had more expectations from Best Western but was a bit disappointed with the stay here. Here's a summary: 1. Breakfast quality was subpar. No bacon. Sausage was dry and small. No boiled eggs. Orange juice had to be requested and it didn't taste good. Waffle was good. 2. TV didn't work. Kept on flashing no signal and kept turning off/on. 3. Shower stall has a "tiny" 2"x2" triangle spot for soap and the tiny shampoo. No place to put the toothbrush or shaver. Water pressure was so low that had to stay longer to wash when shower. 4. Toilet tissue probably was the cheapest ever one ever used. 5. On check out day multiple people came knocking on my door. Told them to come later then at 11:05AM a gentleman came by knocking on door (there was no "Do not disturb sign). Told him I needed a few more mins and he said (not very friendly) that checkout time is 11AM and didn't look very happy (I got out at 11:15). 6. Hotel did not have elevator and my room was all the way to the end on the 2nd floor. 7. Parking was scarce and spaces between cars were tight. I finally tried to squeeze in a spot praying that by opening door I won't bump into other cars (or have other cars bumped me). It is unlikely I will stay at this location again. I've had very good experience with BW but I guess because it's independently own and operated that they didn't need to keep up to the standards.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Hi Cuong,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.