Property amenity

Reviews of Americas Best Value Inn Westmorland

2 out of 5
Americas Best Value Inn Westmorland
351 W Main St, Westmorland, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 138 out of 324 reviews" "
Rating 8 - Good. 102 out of 324 reviews" "
Rating 6 - Okay. 48 out of 324 reviews" "
Rating 4 - Poor. 20 out of 324 reviews" "
Rating 2 - Terrible. 16 out of 324 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

RIZALEN

Liked: Cleanliness, staff & service
Overall it was ok
Stayed 1 night in Mar 2024

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the rate I booked instead I got charged more and was not accommodated.
Stayed 2 nights in Feb 2024

4/10 Poor

diane

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Fan and light in the bathroom sounded like a jet engine . Tv didn’t work. Had to carry bags up stairs.
Stayed 1 night in Mar 2024

2/10 Terrible

Alan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting brown wet spot in bed.
Stayed 2 nights in Mar 2024

2/10 Terrible

Luis F

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelly
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern TV, microwave, refrigerator, hair dryer, alarm clock in room. Breakfast from 5-9.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Indoor pool was great
Stayed 1 night in Mar 2024

8/10 Good

arthur wm, Alberta Beach

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No dining in the whole town on Monday. TV never worked. Room Doors hod to be opened by staff. No working keys. It took about 30 mins to check in. Even with Expedia pre booking. They lost it? Not bad if they had staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carolina

Stayed 1 night in Jan 2024

6/10 Okay

Jean

Liked: Cleanliness
Disliked: Staff & service
They offer breakfast but you have to be there at 5:30-6 in the morning otherwise you get the dregs of what is left. Coffee was cold in the thermos, many mornings ran out of bread/bagels, yogurt. Hotel decor is dated but the room was clean which I was grateful for.
Stayed 7 nights in Jan 2024

6/10 Okay

Hector

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checkin was fine but long in questions, not like most properties. Bathroom was not in good condition shower head needs to be replaced, no usb or outlets to charge phones, breakfast not too good. Over all the place needs renovation, I’m sure owner can get his money back to renovate. People will pay the money, cause is the only motel on town, and has a great location
Stayed 1 night in Jan 2024

4/10 Poor

Eric

Disliked: Property conditions & facilities
Room was dirty with missing light bulb and electrical outlet faceplate. Old furnishings.
Stayed 2 nights in Jan 2024
Response from Guest Relations on Jan 12, 2024
Dear Eric,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed internally as we jump into action to rectify the issues you've mentioned and give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

4/10 Poor

Adriana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sheila

Stayed 1 night in Dec 2023
Response from management on Jan 7, 2024
Thank you

2/10 Terrible

Tameka

Stayed 3 nights in Dec 2023

10/10 Excellent

john, sanibel

Liked: Amenities
Good value and well maintained older property.
Stayed 1 night in Dec 2023
Response from management on Jan 7, 2024
Thank you.

8/10 Good

Brad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room & price were nice, service &breakfast weren’t
The hotel room was clean and suitable… no complaints there… but upon check-in (we arrived around 5pm) we found a sign stating “be back in 30 minutes” and nobody available to check us in after a long trip… which was annoying. Then we stopped by for the free breakfast before heading to our work event, and it was embarrassing. One small tray of undercooked potato pieces, one small tray of the grayish meat (sausages) you’ve ever seen, and one small tray of hard-boiled eggs were brought out by the guy at 5am. The juice machine wasn’t turned on. The unlabeled squeeze bottle that appeared to contain ketchup, had hot sauce… I’m giving it 4 stars, because the room itself was nice for the price… but the lack of someone to check us in at 5pm, and the awful excuse for a breakfast bar resulted in a star being taken off.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased 😊
Very pleasant! Staff, very welcoming and hospitable. Accommodating. Above average breakfast provided. Yum! Sitting area available. Will be returning when visiting family and friends 😊
Stayed 1 night in Dec 2023

8/10 Good

Hector

Travelled with partner
Nice motel.
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Nov 2023
Response from management on Dec 4, 2023
Thank you,

6/10 Okay

Latoya

Disliked: Property conditions & facilities
Need to be updated
Stayed 1 night in Nov 2023
Response from management on Dec 4, 2023
Thank you

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service( Lupe) and good quality rooms.
Stayed 2 nights in Nov 2023
Response from management on Dec 4, 2023
Thank you

6/10 Okay

Ernesto A

Travelled with family
Open property on Main road through city
Stayed 2 nights in Nov 2023
Response from management on Dec 4, 2023
Thank you

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort
Westmorland one-niter.
A decent but basic hotel. I expected a bit nicer/newer for the price, given there are many other choices just a few miles down the road in Brawley for way less $'s. But, it was good enough for a one night stay. Quiet, seemed safe enough and the room, though older and basic was spacious and comfortable.
Stayed 1 night in Nov 2023
Response from management on Nov 19, 2023
Thank you for your review.

10/10 Excellent

Elida

Stayed 1 night in Nov 2023
Response from management on Dec 4, 2023
Thank you

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying here again
Has gotten very run down in the last two years, bathroom was dirty beds were stained and there was liquid on the nightstand under the phone.
Stayed 1 night in Nov 2023
Response from management on Nov 7, 2023
We will look into it. We apologize.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Good customer service, clean and comfortable room. Quiet and peaceful area. Would recommend this hotel and will definitely stay here again.
Stayed 1 night in Oct 2023
Response from management on Nov 5, 2023
We are pleased to hear you had a pleasant stay with us. Looking forward to seeing you again. Thank you

8/10 Good

Joana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blackout curtains did their job !
After a 3 hr traffic jam all we wanted was to just rest . Luckily we found a room at the best western in westmorland ca and the service was fast , easy and the rooms were nice , fresh and clean . Curtains really did blackout the sun so we loved that . I would stay here again .
Stayed 1 night in Oct 2023
Response from management on Oct 29, 2023
We are pleased to hear you were satisfied with our establishment. Thank you

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great customer service
Stayed 2 nights in Oct 2023
Response from management on Oct 29, 2023
Thank you

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Aug 2022
Response from management on Sep 4, 2022
We are pleased to know you enjoyed your stay with us. Thank you

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022
Response from management on Feb 8, 2022
Thank you for your review.

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was sold out for the night we stayed, yet it was still calm and quiet. We had an issue with a non-working key in the morning, but no other issues.
Stayed 1 night in Jan 2022
Response from management on Feb 8, 2022
We appreciate you taking your time to give a review. Thank you.

6/10 Okay

Richard

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no where else to stay.....
It was an okay budget hotel. The room was in mediocre shape with dated, worn out hardware and bathroom faucets.
Stayed 1 night in Jan 2022
Response from management on Feb 8, 2022
Thank you for your review.

6/10 Okay

Robert

Business traveller
Disliked: Amenities, property conditions & facilities
This hotel is old and need of remodeling. Night staff needs to be professional training. Obviously the owner and her little girl took a long time checking me in. Also, took a long personal call while doing it.
Stayed 1 night in Jan 2022
Response from management on Jan 12, 2022
We apologize for the poor service

10/10 Excellent

Vuong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rate is good, staff friendly. Bath towels too small and thin
Stayed 1 night in Jan 2022
Response from AVBI Front Desk on Jan 7, 2022
Thank you for the rating. We hope you stay with us again.

10/10 Excellent

Jovana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from ABVI on Dec 25, 2021
Thank you, for your review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021
Response from ABVI Front Desk on Dec 22, 2021
Thank you for choosing to stay with us. We look forward to your next stay with us.

10/10 Excellent

Wendy

Stayed 1 night in Dec 2021

10/10 Excellent

Gisel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from management on Nov 29, 2021
Thank you for your review. We look forward to seeing you again.

6/10 Okay

Stefano

Disliked: Cleanliness, amenities
The table for breakfast were not properly clean, also the carpet in the room could have been cleaned better speciallybunder the table.
Stayed 1 night in Nov 2021
Response from management on Nov 24, 2021
We are sorry you had an unpleasant experience during your stay. We strive to make our guest feel at home and we take pride in keeping our guest happy. We thank you for your feed back and we will remedy the situation. Thank you.

8/10 Good

Daeniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

LUIS A

Stayed 1 night in Nov 2021

10/10 Excellent

Donald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good healthy breakfast.
Stayed 1 night in Nov 2021
Response from ABVI Front Desk on Nov 10, 2021
We pride ourselves on caring for our guest. Thank you for the review we hope you come back soon.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

8/10 Good

Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Stayed 1 night in Nov 2021
Response from ABVI Front Desk on Nov 10, 2021
Thank you for your review. We hope you visit again soon.

10/10 Excellent

Seth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a good breakfast
Stayed 1 night in Oct 2021
Response from abvi on Nov 2, 2021
thank you for your review

8/10 Good

Arnita

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable.
Stayed 1 night in Oct 2021
Response from ABVI on Oct 26, 2021
thank you for your review

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their were very nice and good customer service
Stayed 1 night in Oct 2021
Response from ABVI on Oct 26, 2021
Thank you for your review

4/10 Poor

Stephen, Rowland Heights

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
TOILET DID NOT WORK....
Stayed 1 night in Oct 2021
Response from ABVI on Oct 26, 2021
I apologize for the inconvenience. We have maintenance repairing it. Thank you for your review

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021