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Reviews of North Star Snæfellsnes

3 out of 5
North Star Snæfellsnes
Olafsbraut 20, Ólafsvík, Western Region

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 103 reviews" "
Rating 8 - Good. 41 out of 103 reviews" "
Rating 6 - Okay. 25 out of 103 reviews" "
Rating 4 - Poor. 13 out of 103 reviews" "
Rating 2 - Terrible. 5 out of 103 reviews" "

8.0/10

Cleanliness

6.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Howie, Falls Church

Liked: Cleanliness
Disliked: Staff & service
Well, there was no staff at all. so make sure you have a phone to call the local number provided to you. one of the phone number they send you on the email will have a wrong phone number on it. (missing a number). the rooms are quiet small but seems to be a normal for the area.
Stayed 1 night in Aug 2023

8/10 Good

Tiffany, St Louis

Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Cleanliness
Could have been better.
Do not like the idea of being sent a code for access. We never received any code. Hotel told us they always send out codes, but Hotels.co often do not pass them on to guests. Also sending a code by email is pointless when you are out in the hills and no Wi-Fi coverage. Tried telephoning the hotel, to receive a message try later. Really not helpful. Transpires they do not answer phone till after 1600. Would have been helpful to know that.
Stayed 1 night in Jul 2023

10/10 Excellent

Geraldine

Travelled with family
Only downside I didn’t get room number and code via email. Had to go to property to get info and hope someone was there. There was. He was very helpful.
Stayed 1 night in Jul 2023

2/10 Terrible

Subramanian

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Liked the location of the property and it was convenient. However booking a Mountain View and got the street view and they refused to change the room. Very poor customer service. Expedia let me know in this aspect too. They didn’t fix it, neither did they refund the money.

8/10 Good

Warren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Our stay at the North Star was mostly positive. The room was large, very clean and comfortable. However, the shower in the bathroom is only enclosed by a shower curtain and requires you to squeegee the walls and floor off. An example of Scandinavian minimalism. The check in process is very nerve-racking. There is no attendant in the building, and the phone only calls to an answering machine that answered in Icelandic. Luckily, there was a Grayline tour guide checking in at the same time as we were and she was able to navigate the phone system and connect us with someone. The breakfast was a pleasant surprise that was added after our reservation and the staff at breakfast were helpful. You have to be careful on the elevator since it didn’t match up with the floor. The location was very convenient to the national park and Grundarfjordur. In Olafsvik, there is a gorgeous waterfall within walking distance and you can take a whale watch. There is also a good restaurant right across the street.
Stayed 2 nights in Jun 2023

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Check in system is inconvenient. The room is simple but need better furniture and more lightings. Hot drinks are available in the dining room on the first floor. Breakfast is included.
Stayed 2 nights in Jun 2023

8/10 Good

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Michael, Tallahassee

Travelled with partner
Disliked: Staff & service
Avoid. Lousy place. No communication. Keyless entry codes not sent by email as per their own instructions. No one answers the phone, responds to texts or returns calls. When the person did answer the phone once she was very unfriendly, almost argumentative. Worn out, blood stained linens. Rough sheets. Uncomfortable beds. It’s as if the place is someone’s side hustle and they don’t care about it. Or you.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were set up for 3 people and we had adequate pillows, bed linen and towels. Bath floor was hard to keep dry from shower spray. Not enough room lighting. Overall, reasonably-priced accommodation. Close to best restaurants in town.
Stayed 2 nights in Aug 2022

10/10 Excellent

Debra, CAMBRIDGE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Clean. Spacious. Night life a bit loud. Great to have breakfast! Thank you for the free óhne to call you for our room code. We worried a bit about check in. We dont have Icelandic phones.
Stayed 1 night in Aug 2022

4/10 Poor

Iwona

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing. Shower drain didn’t work. You had to mop water to be able to enter bathroom after the shower. Phones didn’t charge overnight as main switch turned off the outlets in the room. The beds were comfortable, breakfast was good.
Stayed 1 night in Aug 2022

8/10 Good

charlene

Stayed 1 night in Jun 2022

10/10 Excellent

Matthew

Stayed 1 night in Jun 2022

8/10 Good

Chhaya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service
Stayed 1 night in Jun 2022

6/10 Okay

James

Travelled with partner
Good location to sights in the area. No staff except for restaurant staff in morning. Rooms were quite and clean. Bathroom small and shower was extra small.
Stayed 1 night in Jun 2022

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in Olafsvik. Great for exploring the peninsula. No Desk at hotel and restaurants directly nearby. No breakfast offered due to Covid. Provided a nice baby bed for our 10 month old.
Stayed 2 nights in Aug 2021

10/10 Excellent

Beth Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop.
Clean and modern. Comfortable bed. Easy, no-contact check-in. Quiet. Walkable to rest of the town.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, spacious, nice overnight!
Very comfortable room, spacious and well-located. Breakfast was out on hold for Covid but there was hot coffee waiting in the morning. Great deal for no-frills place (in the best sense, no unnecessary extras). I’d definitely stay there again.
Stayed 1 night in Jul 2020

8/10 Good

Yulian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ordinary hotel at a good location
The hotel is rather nice and in the very center of Olafsvik which is really convenient for the options we had for dining and having a walk around. The rooms are rather ok - they have been renovated recently but seemed to have been getting less attention ever since and are showing some signs of aging already (stains on furniture, cracks on the walls etc.). One point that disappointed us a bit was that the breakfast we had promised was not available (the excuse being the Covid-19 times but this was the only place that had this limitation so it is hard to buy it). NOTE: One thing to remember about this place is that it is fully self-checkin self-checkout with numpad-locks and in order to get your code you have to contact the hotel at the email provided in the description. We have missed that point and would have been a bit puzzled had it not been for one of the people working there happened to be around exactly at that moment and helped us get the code. So keep this in mind if you are visiting as it was not obvious when we booked.
Stayed 1 night in Jul 2020

8/10 Good

Oory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The property needed refurbishment, the room was sparse albeit quite large. The TV did not work and there were no coffee making facilities. The bedding was poor the pillow was virtually flat only one each and no spares of anything. The whole place was uninviting and a disappointment. Breakfast was very basic and served out of original packaging, the people who came in too sort the food were friendly but struggled with English. I would say that this was more of a hostel than a hotel, basic and only just adequate. Whole experience disappointing on a plus side it was in a good location and the cafe Hruan was lovely next door.
Stayed 1 night in Dec 2019

8/10 Good

Casey, Canada

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was a good self check-in option, although all the booking needed to happen online, as the phone number provided at the hotel was not a booking option.
Stayed 1 night in Nov 2019

8/10 Good

Paul L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not fancy, but nice enough
The hotel is in the middle of town and it is within walking distance of 2 restaurants, a local store, and the local waterfall. The hotel itself is just ok. If you are looking for fancy, this is not the place for you. If you are looking for a clean, close to everything including the nearby national park, then it will work just fine. They also provided a free breakfast, which was a nice surprise.
Stayed 2 nights in Sep 2019

6/10 Okay

Ulrike

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
I am a name not a number. Didn't see a single person of staff for the stay, even at breakfast staff didn't appear in the room to collect "vouchers" from anyone. There was also green mold on the bread for use in the toaster
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near harbor and service is perfect. Free parking. Veru nice restaurants directtly oppicsite.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self check-in was easy. Room was fine. Breakfast was very nice - good selection for cold continental. Our only wish was for better air flow. Room got stuffy just from taking a shower. Breakfast/cleaning staff did a good job. I liked the basic nature of the place - perfect for our family who uses the hotel as a place to sleep, not a place to stay for the day.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
No frills basic room and amenities. Lots of parking available
Stayed 1 night in Jun 2019

6/10 Okay

Salima

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was pretty straightforward and the room was big compare to all other hotel rooms we stayed in Iceland. The breakfast was simple.
Stayed 1 night in Apr 2019

8/10 Good

Amanda, Saskatoon

Travelled with partner
Liked: Cleanliness, amenities
Self check in was easy. Large rooms. Basic but clean. No kettle in room.
Stayed 1 night in Nov 2018

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple!
Easy to check in! Simple rooms. Shower in bathroom was a little odd with only curtain to stop water spraying everywhere. Location is lovely.
Stayed 1 night in Oct 2018

10/10 Excellent

Pinina, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was extremely clean. The rooms have a TV, desk, closet, end tables, some chairs, with tile floors. It was well located for hiking and walking in and around the Snaefellsnes National Park. We visited the nearby fishing villages, took a tour of the lava tube, etc. Two really nice restaurants across the street from the hotel. Also, across the main street is a most delicious bakery with wonderful lattes, coffee, etc. The hotel includes breakfast. It is a simple breakfast of meats, cheeses, cucumbers, tomatoes, cereals and breads. Coffee and tea, also. The owners were very kind and when we asked about a laundromat, he let us use the machines for their hotel, at no charge. The owners have limited English, but are helpful and kind.
Stayed 14 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Great location near everything in the area. The room was not cleaned very much in between the nights I stayed there.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a couple nights. Clean and close to the national park and many other sites.
Stayed 2 nights in Sep 2018

6/10 Okay

Chau, Washington DC

Liked: Cleanliness
The property is ok, nothing spectacular but they got the job done. We left early so we didn’t have breakfast there. It’s a code to get in the room and it worked and it was fast. The room is ok. The shower like a lot of showers in Iceland, isn’t enclosed so water is everywhere. The town is small, ok.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a great restaurant right across the street. Nice views from the windows. Clean room. Breakfast buffet.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

A decent place
Decent room and breakfast. The bed was not firmly build that made it hard to sleep with even sligt movement
Stayed 1 night in Aug 2018

4/10 Poor

Jiansong

Very very basic...!
Stayed 1 night in Aug 2018

8/10 Good

Julie

Liked: Property conditions & facilities
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Decent place to stay for the price
Stayed 2 nights in Jun 2018

6/10 Okay

Sidney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Self check in, but Great Breakfast
self everything from the get go......check in, check out and forget about the phone call.. slow respond to email. BUT breakfast was good and place is clean. the shower should add a glass enclosure too much water everywhere after taking shower...

8/10 Good

Verified traveller

Disliked: Staff & service, room comfort
Good value for the price. Cleanness is also good..
Stayed 1 night in Mar 2018

4/10 Poor

erika

Liked: Cleanliness
Disliked: Staff & service
Their check in policy is not clear, and I could not contact anyone to help me check in. They have a very loud fan in the bathroom that can not be turned off.