Ratings based on 136 Verified Reviews

4.4 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great Location

Posted 20-Apr-2017
Pros: Location, rooms and staff
Cons: Not much
Location: Easy access to main town by car
A comfortable and modern hotel with extremely friendly staff in an excellent location across the road from the beach. Large spacious rooms were excellent value.
4 out of 5
Recommended
for Everyone
by A verified traveller from Eastern Cape, South Africa

Great stay, just to short.

Posted 27-Mar-2017
We stayed in Room 6 in Cottage Pie. Staff was amazing and very proffesional, rooms were stunning and clean. Only complaints are very petty, construction in area (although the Lodge cant hrlp for it and no ashtrays in room. I always forgot to ask so actually my own fault. Overall, 11 out of 10! Great value for money, food was amazing and experience is nothing short of AMAZING and i have been to a few countries around the world that could learn from them! Next time I would take the room with view though. Thanks a mill to all staff there!
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Dec-2016 on Hotels
5 out of 5
by A verified traveller

Great place to stay in Plettenberg Bay

Posted 1-Nov-2016 on Hotels
Really great time. Super friendly staff that made you feel welcome from arrival. Could not do enough for you from booking restaurants and taxis to telling you about the area and what to do. Even had two honesty bars. Would certainly stay here again.
1 out of 5
by A verified traveller

The biggest disappointment of our trip to S Africa

Posted 19-Oct-2016 on Hotels
Third room we were moved to was excellent. First two were dirty and or damp. Wouldn't risk booking again as although some rooms are clearly superb others are truly awful and a disgrace. The hassle of moving twice and stress of complaining spoilt our stay in Plettenberg.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 6-Oct-2016 on Hotels
1 out of 5
by A verified traveller

Avoid - deeply disappointing and poor.

Posted 4-Oct-2016 on Hotels
Really disappointing. Initially the room looked lovely, a page out of any good catalogue but then: 1. TV didn't work- we had to ask 3 times in 2 hours for someone to pay attention 2. Room was not cleaned - there was sand on the floor and in the freshly made bed - not sure how this was achieved 3. Wrong time given for our tour, which resulted in us rushing out the hotel with breakfast in our mouths (and we only got breakfast because of the great waitress who rushed our order) 4. Fridge generator would go off several times an hour throughout the night, ensuring there was no chance of a good night's sleep 5. No help with bags - a very half hearted offer was made by the woman (from a distance!) who greeted us - she made no move to help or get help - over our 2 day stay, it seemed we were the only guests to be treated this way. 6. Cold room. We raised the concerns with the same woman, who again gave a half-hearted single apology. The refrigerator issue appeared to be no surprise. Her whole manner was really poor, no effort to address, properly apologise or anything - she avoid eye contact. She comped the laundry more because she couldn't find the paperwork, vs a goodwill gesture. We had a bottle of wine which she charged for, at 105 ZAR this would have been the better gesture. She really spoiled the stay. I'm finding it hard to believe this is 5 star, it simply was not up to scratch and was the only bad stay we had in SA. Avoid this place, it was such a disappointment.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2016
Wonderful location, friendly helpful staff. We really enjoyed our stay.
5 out of 5
by A verified traveller

Lovely and welcoming

Posted 22-Sep-2016 on Hotels
Excellent attention to detail and personal welcome, would recommend a stay here
5 out of 5
by A verified traveller

Good view, clean and nice people!

Posted 21-Sep-2016 on Hotels
Welcoming host and splendid view!