Hypo-allergenic bedding, iron/ironing board, free WiFi

Reviews of Tower House Hotel

3 out of 5
Tower House Hotel
Master Lane, Pye Nest, Halifax, England

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 103 reviews" "
Rating 8 - Good. 35 out of 103 reviews" "
Rating 6 - Okay. 15 out of 103 reviews" "
Rating 4 - Poor. 7 out of 103 reviews" "
Rating 2 - Terrible. 12 out of 103 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
Shower in room good. Disposable cups in bathroom were dirty so had to bin them. Staff pleasant enough. But on leaving wanted to raise a complaint and as receptionist had only been there a week was unsure how to handle it.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Towerhouse team on Sep 10, 2019
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. I wasn't happy that they had managed to double book us with a wedding party and didn't tell us prior to booking.
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Had a twin room instead of the double room that I had paid for. The breakfast was poor also !
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When driving into the grounds the hotel looked lovely. Manager was friendly on arrival and very helpful, but that where it stops, everthing was down hill from there. Breakfast was sparse and cold, only one member of staff, Shower looked amazing, but when i went to use it the door fell off in my hand, the shower only ran with cold water, when i went to reception there was nobody to be found. Apparently there was no other staff on the premises only breakfast staff and cleaner. Who couldnt help any of our problems. We left disapointed and unable to tell any staff how we felt .
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service
No coordination of staff times for breakfast. Disgraceful family room, dangerous fold down bed...would not meet health and safety checks. Dirty cups, cutlery.....
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Not sure where to start, was just shown to room and left no information given have had 3x as much payment taken out of my account rang up to sort this and was hung up on after having to chance it up no one about to check out had to leave key with the chef only member of staff on site absolute joke this was a wedding present and it’s being appalling avoid at all costs having to do a fraud claim with the bank!!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was nice although was disappointed. Lack of toilet paper there was only a small bit left on roll in room and had to borrow from 1 family member who had a roll. Not suitable when travelling with children. Was supposed to be a kingsize room but no sofa supplied as it had broken and there was no replacement. The water was cold so was unable to shower. I had to wash the children and myself quickly with cold water. There was also no shower gel to wash with supplied
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy facilities. Friendly staff. Secluded location. Competitive pricing. View from window not great but not an issue for us. Chef not expecting us for breakfast due to poor communication (staff busy with wedding venue preparation) but did a good job.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Prashant

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We arrived at the hotel on Friday 5th and received a great welcome apart from being on the system twice and having to prove that payment had been paid on the 30th June. The double room was compact but adequate for our needs with a very comfy bed. Everything was very clean, the only downside being the heat in the room. We went out and returned around 21:30. On getting back to the room we discovered that the shower, whilst being all singing and dancing with separate massage jets, sadly did not work at all! As it was later, we reported this the next morning and were assured that it would be looked at and fixed. We went out again for the day and arrived back around the same time in the evening. We checked the shower and it still did not work. This time my wife went downstairs to get answers and was told that the report had not been passed on. I find this difficult to believe as I witnessed the young lady write down the details of the issue and indeed she went up to the room herself to see if she could help. However, who ever my wife saw, gave her a key for another room on the other side of the hotel where we could shower! In the morning I went to shower first. This shower worked, however the inside piece to lock the room door from the inside, was on the floor. My wife refused to shower within a room she could not lock. Whilst we were packing the case my wife moved the iron in the wardrobe and discovered heart medication which had been left behind by a previous guest.
Stayed 2 nights in Jul 2019
Response from Tower on Jul 25, 2019
I am sorry about the above, we have reviewed our housekeeping. And the hotel is undergoing a renovation. We are a new business and it is a work in progress. Please feel free to call us and we can have a chat.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Tower house team on Jul 17, 2019
Thank you

2/10 Terrible

Kerry

Disliked: Staff & service
Lovely hotel bad customer service
So unorganized. I booked 3 rooms and me and my friends were going to a concert at the piece hall. I was told on arrival that I only had 1 room...and basically it was 'tough luck' as they were overbooked and couldn't do anything about it. The lady in charge was actually quite aggressive about it even though it was clearly them at fault. Eventually it turned out that I did have 3 rooms...they just couldn't find it on the system. One of our guests who was in a room on his own got asked to bunk up in our room....when he declined he got bumped down to a single room. With no refund after he'd payed for a double room that they then sold to another unfortunate couple who didn't have a room. Wasn't particularly bothered about a refund but wasn't happy about them actually profitting from the chaos. Beware the breakfast its actually lovely....compliments to the chef....but a hidden charge as you're only actually entitled to continental breakfast....which was non existent. Bar was closed by 9 on the Saturday.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Arrived and staff were stressed. Expedia had over booked, too many people and no rooms. we could have had a room but not the one we wanted. Not the hotels fault but Expedia's. We made other plans and allowed the hotel to give our room to someone else. Staff were grateful, almost in tears. No issue with the hotel just expedia.co.uk messed up
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
I arrived at this property after travelling some distance with my son to be informed our rooms were not booked. The hotel staff advised that they only have 11 rooms and Expedia had overbooked by 30. The hotel had advised Expedia but nothing was done. There was a large number of people at reception in the same situation. No hotels were available in Halifax and we had to cancel our Virgin F1 simulator experience and travel back to Preston to find a room for the night. We than had to purchase new rail tickets the next morning as our itinery had now changed. I incurred considerable costs in this journey which were all wasted, had I known there was any doubt we would have not travelled. I am quite stunned that a Company such as Expedia could make such a complete mess in such an offhand callous way without listening to the feedback from the Hotel. I would like compensation for the expense I incurred for no reason and await your reply Rgds George.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Turned up to no room. In fairness the receptionist tried to do her best to book us in somewgere else but, it meant we ended up forking out an additional £50.00 odd poubds! Not impressed. Blamed Expedia
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Mt on Jul 1, 2019
Thank you for your review

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice decor, staff seemed stretched but v helpful
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff were ever so helpful. The room was very nice, clean and very quiet. The bar area isn’t as appealing as you’d expect but if you go into the conservatory it’s a lot nice. I would visit again if in the area.
Stayed 1 night in Jun 2019
Response from Tower house team on Jul 1, 2019
Thank you for your review, we are in the process of renovating and the bar will become a warm and welcoming place. We look forward to hopefully seeing you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally we enjoyed the hotel. The staff are lovely and the premises are clean. Part refurbished and I’m sure the rest is being modernised. Breakfast was lovely. Only negative points was the constant hot only shower which I’m sure they will fix and the route some satellite navigation systems will take you to get there which can go through some very rough roads and sadly caused a fair amount of damage to my car. Make sure you look up the route before driving in.
Stayed 3 nights in Jun 2019
Response from Tower house team on Jul 1, 2019
Thank you for your review, we are speaking with the council to see if we can have some sort of signage put up. We recently took over the hotel and a renovation programme is taking place. I apologise about the shower, we will be replacing all showers within the next month.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
The experience from arriving was terrible there was no one on reception and when they did arrive couldnt find the keys to our room. The shower didnt work and we paid extra for a cooked breakfast which we didnt get.The bar was dry by 9.15pm with people going to the shop for more supplies this was a wedding so they should have been stocked up. Wedding guests having to help behind the bar and hotel not having enough food to cater for the guests.
Stayed 1 night in Jun 2019
Response from TOwer house team on Jul 25, 2019
This situation has been addressed I am so sorry for your bad experience

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 rooms back in April for a weekend in June with my husband and 3 children. I was informed by email the NIGHT BEFORE we were due to stay that they had cancelled our booking, and they 'apologised for the inconvenience'. Very unhappy with the extremely short notice cancellation and the reason for cancellation was not explained properly.
Stayed 1 night in Jun 2019
Response from Tower house team on Jul 25, 2019
Unfortunately we weren’t aware of your booking until the night before. We pride ourselves on customer service and can’t apologise enough. We had taken over the hotel recently and it would seem that all the rooms that had booked prior to us taking control didn’t appear on our system until the day before. This problem shouldn’t occur going forward.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people that run the hotel was very nice and helpful we will go again
Stayed 2 nights in Jun 2019
Response from Tower house team on Jul 25, 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly..the hotel was very clean .. thanks to their efficient housekeeper.. only draw back was the wheelchair access.. but that was addressed and improvements are happening
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Quiet location right near Halifax. Brilliant staff. Clean and tidy accommodations. Overall wish we were staying longer !!!
Stayed 1 night in May 2019
Response from Charlotte Bruce on May 27, 2019
Thank you for your feedback and we are glad you enjoyed your stay with us and hope to see you soon.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 2 nights in Apr 2019
Response from charlotte bruce on May 7, 2019
Thank you for your feedback we appreciate it. Glad you enjoyed your stay.

8/10 Good

P N, Swindon

Liked: Cleanliness, staff & service, room comfort
2 night stay
Room a good size bed very comfy breakfast very good, WiFi a bit hit & miss, shower water pressure keep dropping off told that plumbing going to be fixed as new owners have only just taken over. Over all very good staff very friendly and helpful.
Stayed 2 nights in Apr 2019
Response from marisa on Apr 26, 2019
thank you for your feedback, wifi fully functioning now too.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The meals were e excellent.
Stayed 3 nights in Apr 2019
Response from Charlotte Bruce on Apr 23, 2019
Thank you very much for your feedback. We are glad you enjoyed your stay with us and hope to see you again in the future. Many thanks The Tower House Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Stayed here for a night visiting my partners family, was really happy when we got into the room as it was beautiful, it looked really nice and well presented... I was unhappy when I then took a shower ready to go out for the evening. Shower head didn’t fit into the holder correctly so it kept falling down and facing the floor, then once I got in the shower it was scolding hot not matter how I changed the tempatuee this didn’t change and after playing around with it for a while... after being burned I ended up have to use the shower head in the bath to wash my body and hair which was not ideal considering how long my hair is and he fact that we were now in a massive rush to get ready and out. The bed was a lovely size but not very comfortable and the pillows were rock hard. We went down for breakfast in the morning, once we finally saw somebody to order our food it was just chaos, there was only the chef and cleaner there and although the food was lovely they didn’t actually really knew what they were doing so the got by the best they could. When I went to check out I had to walk around looking for staffed (who looked liked she turned up massively late!) when I finally found her I then had to pay for the breakfast which was not stated to us when we ordered otherwise I would have left it. Overall nice hotel but I think they have a lot of work to do to make it better, it’s a shame as the room was so lovely and we were looking forward to staying there
Stayed 1 night in Apr 2019
Response from charlotte on May 3, 2019
i am so sorry about the above, please contact us 01422 345000 and i will happily have a chat.

6/10 Okay

Shann

Liked: Staff & service
Stayed 1 night in Apr 2019
Response from charlotte on Apr 15, 2019
hope you will come back and see the improvements we have made.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unable to give any proper feedback as when we arrived to book in - the receptionist informed us that they were fully booked. Our reservation came through as we were talking. We went elsewhere
Stayed 2 nights in Apr 2019

10/10 Excellent

Tony, kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location beautiful, staff very helpful and willing to help with any problems if they arose which they didnt
Stayed 3 nights in Apr 2019
Response from Charlotte Bruce on Apr 9, 2019
Thank you for staying with us and hope to see you again in the future.

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Good: The hotel was clean, the staff friendly and the decor was nice and modern. Bad: The service was terrible - there was not enough staff resulting in over a 10 minute wait to check out and the only person there did not know how to check guests out. Only one towel in the room and not enough mugs for our party of 3, we requested more towels and an extra mug, was told we’d get them but they never appeared. The heating was constantly on making it a very uncomfortable night, even with the windows open. No handle on the inside of the bathroom door which resulted in us getting locked in the bathroom - were told they would get it sorted but this didn’t happen either. The tap in the bathroom didn’t give cold water, it was luke warm at best. Cold water had to be taken from the tap in the bath. Overall the stay was disappointing. Although the staff were friendly there was not enough to cater for the guests. Promises were made which were not followed up on. I wouldn’t stay here again.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from charlotte on Apr 1, 2019
Thank you and hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from marisa taylor on Apr 1, 2019
Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from charlotte on Apr 1, 2019
thank you

8/10 Good

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and comfy quiet bedroom
Really nice stay ... comfy bed and quiet location
Stayed 1 night in Mar 2019
Response from marisa taylor on Mar 16, 2019
Thank you for your review, we look forward to welcoming you back anytime.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly and helpful staff, but really disappointed that our shower didn’t work at all !
Stayed 1 night in Feb 2019
Response from charlotte on Apr 1, 2019
so sorry about the shower, the problem has now been fixed.

10/10 Excellent

Mr Waseem M

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Tower House Hotel on Feb 12, 2019
Thank you for your custom and we hope to see you again in the future Many Thanks The Tower House Hotel

10/10 Excellent

Jim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly helpful efficient staff. We had a family room that had excellent facilities and was very quiet as it was tucked away from the function room and bar.
Stayed 2 nights in Dec 2018
Response from Marisa Taylor on Feb 2, 2019
Thank you very much, we are very pleased you enjoyed your stay. Hope to see you again soon. Marisa Taylor

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from marisa taylor on Feb 2, 2019
Thank you very much Jordan, we are very pleased you enjoyed your stay with us. We hope to see you again in the near future. Marisa Taylor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had a lovely stay at the hotel,staff were very accomadting
Stayed 1 night in Nov 2018
Response from Tower House Team on Dec 1, 2018
Thank you for your kind words, we hope you will stay with us again in the future.

6/10 Okay

Nicola

Liked: Room comfort
Disliked: Staff & service
Needs some tlc.
On arrival, first thing we saw was an old white transit van with green moss all over it in the car park...then a buildi g all in darkness with no real 'emtrance' visible. The entrance once we eventually found it was past the smokers area which had all dirty ash trays around. There was no one at the dark reception area & no light switches visible. After shouting for a few minutes someone came and checked us in, but failed to tell us anything about breakfast or where it was. The room was clean and comfortable and we all slept well. The next morning, no one at reception again and we searched downstairs & found the food area. It was Novemver & freezing in the breakfast room. Continental breakfast was nice though.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It waa not a five star but over all it was okay and pleasnt
Stayed 1 night in Nov 2018
Response from Tower House Team on Dec 3, 2018
We would love to hear your feedback in more detail so that we can understand how we can make a more positive stay for our visitors in the future. Please contact us any time by either calling 01422345000 or emailing towerhousehotel@hotmail.com

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, shame the rooms were si cold but over all very well decorated
Stayed 1 night in Nov 2018
Response from Tower House Team on Dec 1, 2018
Thank you for your kind word we hope that you will stay with us again in the future. We apologise for the cold room and would have turned the heat up if informed.