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Reviews of Cedar Court Wakefield

4 out of 5
Cedar Court Wakefield
Denby Dale Road, Calder Grove, Wakefield, England

Reviews

7.0

Good

Rating 10 - Excellent. 106 out of 614 reviews" "
Rating 8 - Good. 246 out of 614 reviews" "
Rating 6 - Okay. 146 out of 614 reviews" "
Rating 4 - Poor. 78 out of 614 reviews" "
Rating 2 - Terrible. 38 out of 614 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean staff helpful and friendly
Stayed for 1 night in the family suite with 2 young girls. Beds lovely and comfortable rooms clean and plenty of room Staff friendly and helpful
Stayed 1 night in Mar 2020

6/10 Okay

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy patron
On my arrival the receptionist seemed disinterested in my check in basically going through the motions. Having payed for my overnight stay in advanced, i decided to pay for my breakfast and parking at check in separately and i asked for a receipt, i was informed i would get it in the morning at check out. At check out in the morning, i asked for a receipt for my breakfast and parking, which would allow me to process my expenses before i got home. The receptionist informed me they only do paperless billing and could only email me the invoice. This i agreed to however the she sent the invoice to the wrong email address, on the second attempt sent the wrong invoice to the correct address, on the third attempt she sent the full invoice which included my accommodation fee which i have already claimed. This creates an administration problem for me as i requested a separate bill for breakfast and parking parking , especially since i paid for this separately from my accommodation. I am extremely disatisfied and would not recommend this establishment to anyone.
Stayed 1 night in Mar 2020

8/10 Good

Jodie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Dom on Feb 29, 2020
Thank you for the great rating, any feedback would be much appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and guests seem comfortable Staff were friendly and helpful.
Stayed 2 nights in Feb 2020
Response from Dom on Feb 19, 2020
Thank you for the great review, I am glad you had an enjoyable visit. Kind Regards,

4/10 Poor

Roslyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgruntled Granny!
I have stayed in many Hotels, and this was the first time I felt compelled to complain to manager........ Lots of contacts to reception, by phone and in person, about 2 major faults......all met with a smile and a promise, but NO ACTION!!!!!! I am 71, am on crutches, and had 2 grandchildren with me, so expected to get what I had ordered room wise, and when forced to move, expected a warm room....... Also expected some more reaction from my complaint.....reduction in payment for example??? Food disappointing, but it is a motorway Hotel, for meetings etc mainly, but I had expected a bit more.
Stayed 2 nights in Feb 2020
Response from Dom on Feb 16, 2020
Dear Roslyn, Thank you for taking the time to leave a review. I am very sorry we let ourselves down on this occasion, this is not the usual high standard we offer to our guests. I hope we can welcome you back in the future and rectify this for you. Kind Regards,

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Very good
Stayed 1 night in Feb 2020
Response from Dom on Feb 12, 2020
Dear Kevin, Thank you for the excellent rating, we hope to see you again in the future. Many Thanks,

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally next to the M1 in Wakefield
All was good, reasonable parking too. Evening meal we ate took 45 mins to arrive and wasn’t as nice as we expected. Breakfast was excellent.
Stayed 1 night in Feb 2020
Response from Dom on Feb 12, 2020
Dear Marion, Thank you for your kind comments, we appreciate it. Kind Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hotel and rooms ok. Didn't particularly like the self check in process. On second day u found cleaning staff had removed one of our 2 large bath towels and not replaced it. Had to ask someone at front area for one to be put in room We also found that the TV remote batteries needed replacing. Asked for new batteries at same time as the towel (first thing in the morning). Returned to hotla late afternoon to find batteries not replaced. Had to ask again for them. Subsequently did. While having breakfast one day, found a chop on the floor beneath the table. If I could see it, then cleaning staff should have seen it. Apart from these minor niggles, we were happy with the hotel, which was also well located for our needs.
Stayed 3 nights in Feb 2020
Response from Dom on Feb 12, 2020
Dear Guest, Thank you for taking the time to leave a review, I am sorry you encountered a few issues during your stay. I am however, you had a stay. Kind Regards,

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Dom on Feb 12, 2020
Dear Lee, Thank you for the excellent rating, we appreciate it. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Dom on Feb 12, 2020
Dear Guest, Thank you for the great rating. Any feedback would be much appreciated. Kind Regards,

8/10 Good

Manjit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Dom on Feb 12, 2020
Dear Manjit, Thank you for the great score. Kind Regards,

8/10 Good

Rocky, Hampshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant over nighter. Nice rooms. Bar prices were ok, didn’t eat here so can’t comment other than £10 for breakfast is a bit steep. Was surprised by the car parking. Whilst only £3 for overnight, it should be free for guests and the automated system needs to be more intuitive!
Stayed 1 night in Jan 2020
Response from Adam on Jan 21, 2020
Dear Rocky, Thank you for your review and comments. Kind regards,

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Adam on Jan 21, 2020
Dear Sandra, Thank you for your great score. Kind regards,

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Adam on Jan 8, 2020
Dear Mark, Thank you for your great score. Hope to see you again soon. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - handy for motorway and city centre access, great breakfast buffet, friendly helpful staff, leisure centre with pool, gym, sauna and steam room. Cons - decor a little tired with mouldy sealant around bath, awkward parking system with intimidating notices threatening tow away ( I expect a hotel to have simple parking arrangements for its guests) Overall - good value. I've stayed here before and would do so again.
Stayed 3 nights in Dec 2019
Response from Adam on Jan 6, 2020
Dear Guest, Thank you for your review. Kind regards,

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Adam on Jan 6, 2020
Dear J, Thank you for your score. Kind regards,

8/10 Good

Jodene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not get my Hotels reward when it states i will, explanation please?????
Stayed 2 nights in Dec 2019
Response from Adam on Jan 21, 2020
Dear Jodene, Thank you for reaching out to us, can I ask you to contact the hotel directly so we can rectify the issue for you. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where. Very pleased with our stay at Cedar Court.
Stayed 1 night in Dec 2019
Response from Adam on Jan 6, 2020
Dear Guest, Thank you for your 5-star review. Kind regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Adam on Jan 6, 2020
Dear Guest, Thank you for your 5-star review. Warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Adam on Jan 6, 2020
Dear John, Thank you for scoring us 10 out of 10. Look forward to welcoming you back again soon. Warm regards,

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
A pleasant stay over xmas.
Overall a good hotel, more attention to breakfast items stock would have helped, but when pointed out items were re-stocked quickly. Good atmosphere throughout, an easy stay with no hassle, very good cleanliness and servicing the rooms. Plenty of parking on site, hassle free. Great location just off the M1 Junction with Major towns and cities nearby and Yorkshire sculpture park very close. Would stay again as it was a pleasant stay.
Stayed 2 nights in Dec 2019
Response from Adam on Jan 6, 2020
Dear Lee, Thank you for your review and happy the team was able to help. Look forward to welcoming you again soon. Kind regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very welcome stay
Terrible, rude staff, pillows stained stayed there for 3 nights and room never serviced how on earth it has a 4 star rating is beyond belief
Stayed 3 nights in Dec 2019
Response from Adam on Jan 21, 2020
Dear Anonymous, Thank you for reaching out to us and I hope your offer was acceptable. Kind regards,

4/10 Poor

Hilary

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here
Very disappointing. Check in was unclear, when eventually someone appeared after my knock on the office door, i was told if was self check in. The room, although on the surface seemed o.k. When i took off my shoes i felt bits under my feet suggesting the carpet was grubby. As no room service on christmas day the bare minimum of refreshment had been provided what there was was a poor selection. Some of the cartons of milk had been opened and left with the sugar, luckily i didn't need them. When i returned in the early evening my key did not work and luckily two guests appeared at the bar with a member of staff who was able to reset the key. He did provide me with additional refreshment when i asked. The room itself was dark an unwelcoming. I will not be staying there again, a travel lodge would have been a better choice! A glass of wine purchased at the bar on christmas eve was not good. I took it to my room in the hope it would improve after i had been for a swim, it didn't and ended up down the drain.
Stayed 2 nights in Dec 2019
Response from Adam on Jan 21, 2020
Dear Hilary, Please accept our apologies for your stay. Can I ask you to reach out to the hotel so we can rectify your issues and put right what we got wrong? We look forward to speaking with you soon. Kind regards,

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Adam on Jan 6, 2020
Dear Jennifer, Thank you for scoring us 10 out of 10. Kind regards,

4/10 Poor

William

Liked: Cleanliness
There was items missing from the list of what they said was included. Says there was an iron but no iron, said there was a safe but the room had no safe. Lots of loud shouting in the early hours which could easily be heard from inside of the room.
Stayed 1 night in Dec 2019
Response from Adam on Jan 21, 2020
Dear William, We apologise for your experience with us, I do hope you reached out to the team for help so they could address these issues for you. Kind regards,

8/10 Good

Verified traveller

Liked: Staff & service
Good service etc and well priced. Room OK except bedside lights didn't work and the shower was very weak and difficult to use.
Stayed 1 night in Dec 2019
Response from Adam on Jan 6, 2020
Dear guest, Thank you for reviewing your stay and scoring us 4 out of 5. Kind regards,

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Adam on Dec 10, 2019
Dear Michael, Thank you for your great score. Kind regards,

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 2 nights in Dec 2019
Response from Adam on Dec 10, 2019
Dear Anonymous, If you have any feedback please contact the hotel and so we can discuss with the team. Kind regards,

8/10 Good

Andyjonno, Sheffield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended for a work Christmas party and stayed overnight. No faults with the cleanliness of the room but there was a strong fusty smell in the bathroom. Couldn’t pinpoint it and towels smelled fresh so a bit annoying not knowing where it was coming from. Shower a bit dated with the white plastic on off dial fading and going black on the edges and took ages to get hot also taps on the bath made me laugh, proper 80’s plastic ones.Hotel itself smart inside but have to go upstairs every time you need the loo as none on the ground floor or so I was told. Staff brilliant and couldn’t do enough for you which made up for the other stuff somewhat. Didn’t have breakfast as too hungover but my colleagues told me it was lovely. Just update the bathrooms as no other problems :)
Stayed 1 night in Dec 2019
Response from Adam on Dec 18, 2019
Dear Andyjonno, Thank you for your candid review, glad you enjoyed your stay, and the bathrooms are on our radar. See you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Adam on Dec 18, 2019
Dear Michael, Great score thank you.

4/10 Poor

Nerys

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Adam on Jan 21, 2020
Dear Nerys, Please accept our apologies for your stay. Can I ask you to reach out to the hotel so we can help understand your score? We look forward to speaking with you soon. Kind regards,

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
An excellent location right by the M1 and for my business requirements. However an irritating hotel which does not employ enough staff to provide adequate service. And why charge £3 for parking when the hotel car park was 90% empty?
Stayed 1 night in Nov 2019
Response from Adam on Dec 18, 2019
Dear guest, Thank you for your feedback, we don't always get it right, but we ensure to deliver the guest service that is expected. Regarding the carpark, a decision was made to employ an agent to monitor the carpark, as unfortunately, this was abused over the years with people leaving their cars in the carpark for car-sharing meaning our guests struggled to find a space. There does have to be a small fee for this that is charged at £3 for the duration of a one night stay; the first 2 hours are free. Thank you again for your review. Kind regards,

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Apparently the hotel was 1/2 closed and had to be moved to another hotel
Stayed 1 night in Nov 2019
Response from Adam on Dec 18, 2019
Dear John, This is very strange as we have never closed half the hotel, we have had however accidental damage which might have been the night you are referring to that we had to out book guests. We try to minimise this and on occasion we have to out book, we give guests a hotel of an equal 4-star rating. Thank you again for your feedback. kind regards,

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Adam on Dec 18, 2019
Dear Michelle, Thank you for your score. Kind regards,

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Adam on Dec 18, 2019
Dear Stuart, Thank you for your score. Kind regards,

8/10 Good

Issuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Adam on Dec 18, 2019
Dear Issuri, Thank you for your score. Kind regards,

4/10 Poor

Peter

Stayed 3 nights in Nov 2019

8/10 Good

Eisimat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Adam on Dec 18, 2019
Dear Eisimat, Thank you for your score. Kind regards,

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Adam on Dec 18, 2019
Dear Oliver, Thank you for your score. Kind regards,

4/10 Poor

Philip

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Poor standard of room
Dingy in the roof type family room, with both poor natural and electric lighting. The paintwork was black which absorbed any light there was. Broken lighting in the wardrobe so needed to use phone torch to see our clothes. Broken bath panel, cracked tile grouting, and a shower head that struggled to emit water with enough force to have a shower so stuck to bathing. And the additional family beds were creaky sofa beds with ultra thin mattresses. However the staff, food and general service was very good. It’s the room that let us down
Stayed 4 nights in Oct 2019
Response from Adam on Dec 18, 2019
Dear Philip, Thank you for taking the time to write your review, I will use your feedback to discuss future plans we have scheduled for the bathrooms in a few of our rooms. I am happy to read you found the team and food great. Kind regards,

6/10 Okay

Steven

Stayed 2 nights in Oct 2019

8/10 Good

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and food was very good
Stayed 2 nights in Oct 2019
Response from Adam on Dec 18, 2019
Dear Leslie, Thank you for your score and finding the team and food great. Hope to welcome you back again soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Adam on Dec 18, 2019
Thank you for your great score, excellent. Kind regards,

4/10 Poor

Steve

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019

8/10 Good

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good, but checking in was a nightmare on their electronic checking in system, very impersonal,was given no information on what the hotel had to offer as a guest, just a member of staff to hand out room keys. The bar personnel were great but the modern seating booths were out of place, trying to hard to be up-to date.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to M1 but not too close to hear the motorway. Clean room, good shower and quiet at night. Expensive breakfast. Didn't like being approached by the refugee's staying at the hotel for money and cigarettes at the entrance.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't agree with paying for car parking. Hotel was great, my friend found her bed uncomfotable.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff, great breakfast, good location, nice gym, spa and bar area.
Stayed 7 nights in Sep 2019