Piscine intérieure, accès possible de 8 h à 22 h, chaises longues
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The Mariner Resort Cape Cod by The Red Collection – Avis

3 out of 5
The Mariner Resort Cape Cod by The Red Collection
573 Main Street (Route 28), West Yarmouth, MA

Avis

7,4

Bien

Note de 10 – Excellent, d’après 232 avis sur 1000." "
Note de 8 – Bien, d’après 365 avis sur 1000." "
Note de 6 – Acceptable, d’après 241 avis sur 1000." "
Note de 4 – Médiocre, d’après 107 avis sur 1000." "
Note de 2 – Terrible, d’après 55 avis sur 1000." "

7,4/10

Propreté

8,0/10

Service et personnel

7,2/10

Commodités

7,0/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Amel

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 14 nuits en août 2023
Gabrielle RediResponse Specialist a répondu le 6 oct. 2023
Thank you for taking a moment to leave a review, Amel. The staff and I at the The Mariner Resort Cape Cod by The Red Collection appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Manque de variété petit déjeuner, place correcte, chambre propre
Séjour de 1 nuit en septembre 2019

6/10 – Acceptable

Valeriu, Saint-Hubert

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, commodités
En général c’est bien, j’ai apprécié la tranquillité. Le service de chambres impeccable. En même temps la service à la clientèle laisse désirer. J’ai réservé 3 chambre et j’avais demandé que ça soit au rez-de-chaussée mais ils m’ont dit qu’il faut appeler vu que j’ai réservé avec Expédia... donc même si j’ai écrit un message en ligne c’est pas assez... Au moins les trois chambres étaient tous un à coté de l’autre. Dans une des chambres le réfrigérateur ne fonctionnait pas et n’a jamais était réparé même si j’ai laissé une note à la réception. Le petit déjeuner était correct sauf la journée de mardi quand le réfrigérateur était vide après 8 heure du matin. Après nos demandes ils ont rajouté littéralement 3 yogourt et plus rien... dommage.
Séjour de 3 nuits en août 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2018

8/10 – Bien

Val, Montreal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bonne service. Pour le petit déjeuner ça prend du temps avant que le stock est renouvelé
Séjour de 2 nuits en septembre 2018

8/10 – Bien

Caterine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2017

8/10 – Bien

Jean-Paul, Strasbourg

Points forts : Service et personnel, confort de la chambre
Super hotel
Hotel très bien situé pour visiter Cap Code!! A conseiller

6/10 – Acceptable

Voyageur vérifié

Points faibles : Service et personnel
Vacance été 2016
Très beau lieux avec des belles plages aux alentours! Je vous conseille fortement Nauset Beach

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Le terrain de mini putt sur le site est amusant. À proximité de plusieurs restaurants, boutiques et plages agréables. À moins d'une heure de route de toutes autres villes de Cape Cod. Wi-fi disponible, gratuit, mais zéro efficace (difficultés à se connecter, très lent).

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
très correct
Bien reçu, bien dans l'ensemble, bien situé et bon stationnement.

8/10 – Bien

un voyageur, Trois-Rivieres

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très bien pour voyage en famille
À recommander pour ceux qui sont à la recherche de vacances à la plage et qui veulent un hôtel avec un bon rapport qualité-prix. L'endroit est bien situé. Notre chambre était propre. Les équipements datent un peu (la poignée de porte de la salle de bain était chambranlante et les matelas pourraient être plus fermes), mais on trouve tout ce qu'il faut pour un séjour agréable. Les différents services sont très bien (piscine, bain à remous). Les employés, principalement Karen, offrent un excellent service. L'hôtel n'offre pas de service de restauration. Pour le déjeuner, Ann and Fran's Kitchen (à quelques minutes de marche) est un endroit pour bien manger à prix raisonnables (contrairement au Pancake Man, trop cher pour ce qu'il offre). Si vous avez envie de bouffe thaï, allez au Basil Thai Cuisine situé au coin de la rue. Ne vous fiez surtout pas à l'apparence tristounette de la bâtisse: c'est propre, la nourriture est excellente, les prix très corrects et le service impeccable.

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Hôtel bien situé sur artère principale.
Piscine intérieure et extérieur, ok Un très court séjour mais très apprécié.

6/10 – Acceptable

Bchebbo, Montreal

Points faibles : Service et personnel
Acceptable pour un voyage de derniere minute
Acceptable pour un voyage de derniere minute en plein haute saison. Bien situé. Les employés sont serviables. Par contre le café offert est tres mauvais

6/10 – Acceptable

Pierre158, Montreal

Points forts : Service et personnel
Le tout = moyen
A part les portes patio qui auraient eu besoin d'un nettoyage certain, le reste était correcte. Ni plus, ni moins.

6/10 – Acceptable

Voyageur vérifié

Points faibles : Propreté

10/10 – Excellent

Chris94240

Points forts : Propreté, service et personnel et confort de la chambre.
Tres bon hotel
Hôtel bien placé sur Cape Code. Commodités a proximité. Chambres spacieuses et propres. Coin repas dans le hall et café a disposition. Wifi dans les chambres, gratuit. Familiale

4/10 – Médiocre

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel pas trop cher mais pas très bien situé
Nous avons eu des voisins bruyants. De plus l'hôtel n'est pas situé dans une région agréable par rapport au reste de cape cod. Ça explique peut-être le prix intéressant.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bon service
chambre tres propre et confortable et le personel courtois.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
MARINER MOTOR LODGE WEST YARMOUTH
Motel confortable mais mal insonorisé d'une chambre à l'autre. Wi-fi défaillante dans les chambres.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Éric, Montréal, Qc

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Belle piscine intérieure
Très bien comme hôtel. La piscine intérieure est très belle et contrairement à d'autres piscines intérieures, on ne se sent pas étouffé, ni à l'étroit. Bien agréable. Seul hic, aucun petit déjeuner offert.

8/10 – Bien

francis, cesson

Points forts : Propreté
L'hôtel commence à vieillir quelque peu. Pas de restaurant, mais il y en a pas mal dans les environs. Personnel sympathique

8/10 – Bien

E, Bordeaux

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rapport qualité prix correct
Hôtel relativement bien situé à proximité des plages et de plusieurs restaurants. Certes, il mériterait d'être rénové, mais cela reste correct pour le prix demandé.

8/10 – Bien

g, strasbourg

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
accueil agréable
très bon accueil, rapport qualité prix très bon. Avec le petit déjeuner compris cela serait excellent. Chambre confortable et tranquile

4/10 – Médiocre

Ashley

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The room smelled of sweat and cigarettes so we opened the sliding glass door and went to the front desk where we were met with a terrible rude attitude. It took a few minutes for the person at the desk to realize we were even standing there because he was watching a movie on his phone. Before I could I even finish my sentence explaining the smell in the room, I was interrupted and told “sorry, no refunds“ I told him I wasn’t there for a refund, but was hopeful we could get a different room that may be smelled better. He told me we were assigned a room and they’re not changing it. I chalked it up as a loss, took the kids to the room and changed into bathing suits. We walked into the pool room, and there were about 15 other people in there BLARING loud music. A couple began fighting and arguing so we moved to the opposite end. The children were rough playing and hitting each other with pool toys and in turn hitting the people around them. My daughter got smacked right in the face with a pool noodle to which the other parent responded “tell your kid to be tougher and get over it or get out” so to avoid an argument that’s exactly what we did. She decided to go into the hot tub instead and within 2 minutes of being in there she screamed and said I got cut. She came out of the hot tub and her leg was pouring blood. My husband went in to see what happened and there were broken, extremely sharp tiles all along the edge that she had cut herself on.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Christa

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
This property appears to be housing for homeless. There were men in the hall drinking beers and eyeing my toddler daughters. Very scary. We couldn’t even stay one night for fear of our safety!
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Amy

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The staff were all friendly & helpful! We encountered issues with our tv and they were helpful in resolving it. The breakfast variety was as expected and well maintained. The mattresses & pillows were not comfortable at all. We could've used a blanket which was not found in the hanging area like some hotels have. There was no laundry bag to place our dirty clothing in, again, as we've had available at other hotels. The cleanliness of the pool & hot tub definitely needs tlc. Also, there were only a few clean towels available on the rack. Thw walls are definitely thin, as we could hear our neighbors talking and snoring at night. The halls smelled of smoke, though we were on a non-smoking floor. So that was disappointing. The location was ideal, as we were able to walk to local establishments without having to worry about sitting in traffic.
Séjour de 3 nuits en avril 2024

6/10 – Acceptable

Ketty

Points forts : Propreté, état et installations de l’hébergement
I got charged $10.00 at the front desk ( have no idea why). Place was clean and quiet.
Séjour de 1 nuit en avril 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Ketty. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 3/5 score following your stay. I am happy that you found our hotel to be clean and quiet. However, you stated that you were not aware of the reason for the 10.00 charge. Based on my investigations, I am seeing where there is a 10 service fee charge for all guests at check-in which grants access to various services, such as the free access to the heated indoor pool, the hot tub and the onsite BBQ. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.With thanks,GabrielleRed Roof Management RediResponse Specialist

2/10 – Terrible

Indar

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was smaller than advertised. The smell of mold and mildew was strong. The pool was a soup full of hair that we did not risk getting into. The mini golf behind the parking lot was riddled with tree branches. Staff was not accommodating. When i spoke to orlando the manager on duty that we would not be staying he could only respond with no refunds. We checked out next day and paid for the rest of week...would not recommend staying here....
Séjour de 4 nuits en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Indar. The staff and I at The Mariner Resort Cape Cod by The Red Collection were disappointed to see your 1/5 score following your stay. You stated that the pool had hair, the staff was not accommodating and the other listed concerns hindered your stay. Your satisfaction is important to Red Roof, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We wish you all the best in your future travels.With thanks,GabrielleRed Roof Management RediResponse Specialist

6/10 – Acceptable

James

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Room was nice. front desk staff could have provided better service. Example staff was playing a game on cell phone and watching movie on laptop while I waited for him to print a receipt for me
Séjour de 1 nuit en avril 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, James. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 3/5 score following your stay. I am happy that our nice room pleased you. However, you stated that the staff service could have been better. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.With thanks,GabrielleRed Roof Management RediResponse Specialist

10/10 – Excellent

David

Excellent facilities
Séjour de 1 nuit en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, David. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 5/5 score following your stay. I am delighted that you appreciated our excellent facilities. At Red Roof, we strive to provide guests with all the comforts of home and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 – Excellent

Adrian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the pool . Nice relaxing get away weekend !
Séjour de 2 nuits en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Adrian. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 5/5 score following your stay. I am happy that our hotel provided you with a nice and relaxing stay. Your appreciation of our pool is valued by us. At Red Roof, we strive to provide guests with all the comforts of home and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 – Excellent

Leslie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
great stay
Séjour de 2 nuits en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Leslie. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 5/5 score following your stay. I am delighted that you had a great stay with us. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 – Acceptable

Katrina

Voyage de couple
It was a nice stay unti the hockey league team started playing hock in the middle of the hallways at 9 pm at night. Friend dest tells me quiet hours start at 10. Which is desired the point. The parents of these hockey player kids had zero control & made the girls trashed.
Séjour de 1 nuit en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Katrina. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 3/5 score following your stay. I am happy that your stay with us was nice. However, you stated that the situation with the hockey league team dampened your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.With thanks,GabrielleRed Roof Management RediResponse Specialist

10/10 – Excellent

Kadon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice & friendly staff
Séjour de 1 nuit en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Dear Kadon,Thank you for your review following your stay at The Mariner Resort Cape Cod by The Red Collection. I am happy that you enjoyed our nice and friendly staff. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

10/10 – Excellent

kedar

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Its a lovely and quiet little get away.
Séjour de 4 nuits en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Dear Kedar,Thank you for your review following your stay at The Mariner Resort Cape Cod by The Red Collection. I am happy that you enjoyed our lovely and quiet hotel. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

2/10 – Terrible

Adrienne

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Th slider door was broken so we could not use it which made it very unsafe! There were no towels when we checked in and the beds were not made!! The hot tub looked like dirty water and theee was sand on the bottom. I’m not happy with it at all! I would actually like some type of credit or refund!
Séjour de 1 nuit en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Dear Adrienne,Thank you for your review following your stay at The Mariner Resort Cape Cod by The Red Collection. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken slide door, the lack of towels and the other listed issues hindered your stay. In regard to a refund, please contact your booking source to be best assisted.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

2/10 – Terrible

Sharon

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room I was supposed to have they didn’t give me. I was promised a sofa bed in my room and did not receive it.
Séjour de 1 nuit en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Dear Sharon,Thank you for your review following your stay at The Mariner Resort Cape Cod by The Red Collection. You stated that you didn't get the room that was promised, which was saddening to read. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,GabrielleRed Roof Management RediResponse Specialist

2/10 – Terrible

marie

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The swimming pool was so cloudy and dirtu. The hot tub had sand fown the bottom and also had black dirt on the suds. They had very scary looking people in and out of the frontdoor. People were selling drugs right in front of my eyes in the parking lot. You should know that the homeless live there. Someone asked me a ? and I asked where they were from and she told me. It was very sad to see all the people but I took my grandkids and vutthem in a dangerous situation! I slept there on Friday night but left first thing in the morning since I was there with my 3 young children and felt unsafe. I have been going to the motels on the Cape for more than 50 years. I would appreciate a credit for my stay as the gentleman behind the desk said he could not refund my money because I used Expedia site. If you could please consider my refund. Thank you Marie Skobeleff
Séjour de 2 nuits en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Dear Marie,Thank you for your review following your stay at The Mariner Resort Cape Cod by The Red Collection. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.With thanks,GabrielleRed Roof Management RediResponse Specialist

10/10 – Excellent

kedar

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was extremely pleasant in dealing with me snd my families need and request.
Séjour de 4 nuits en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Kedar. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 5/5 score following your stay. I am happy that our extremely pleasant staff pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.With thanks,GabrielleRed Roof Management RediResponse Specialist

8/10 – Bien

Carl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Did NOT like the extra $8.00 for a resort fee collected at check-in.
Séjour de 1 nuit en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Carl. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 4/5 score following your stay. However, you stated that you didn't like the extra 8 for a resort fee that was collected at check-in. However, based on my investigations, there is a 10 service fee charge to all guests at check-in which grants access to various services, such as the free access to the heated indoor pool, the hot tub and the onsite BBQ. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.With thanks,GabrielleRed Roof Management RediResponse Specialist

10/10 – Excellent

Kathleen Anne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I’ve been going to The Mariner for years. Current management has exceptionally high standards. The place has never been so clean and the staff was eager to be of service. Outstanding value in the heart of the Cape!!!
Séjour de 1 nuit en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Kathleen. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 5/5 score following your stay. I am happy that our staff service, cleanliness and the other highlights pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience.With thanks,GabrielleRed Roof Management RediResponse Specialist

10/10 – Excellent

Ann Marie

Séjour de 1 nuit en mars 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Thank you for taking a moment to leave a review, Ann Marie. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 – Excellent

Marina

Séjour de 1 nuit en février 2024
Gabrielle RediResponse Specialist a répondu le 28 févr. 2024
Thank you for taking a moment to leave a review, Marina. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 – Excellent

Monique

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en février 2024
Tianna RediResponse Specialist a répondu le 27 févr. 2024
Hello Monique, Thank you for taking a moment to complete our survey. The staff at the The Mariner Resort Cape Cod by The Red Collection and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 – Excellent

Thelma

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The location is great, closed to the beach areas, restaurants, the pool is great and warm during winter time, the rooms are clean, comfortable
Séjour de 1 nuit en février 2024
Tianna RediResponse Specialist a répondu le 27 févr. 2024
Hello Thelma,Thank you for taking a moment to share your feedback regarding your recent visit at the The Mariner Resort Cape Cod by The Red Collection. It's great to see you enjoyed your stay, resulting in a 10/10 score. It is so rewarding to read that you enjoyed the spotlessness and convenience of location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Red Roof can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management

10/10 – Excellent

Ahmed

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great spot, the room was clean and the hotel overall was nice and clean. Breakfast selection can be improved a bit but I have no complaints about other things. Staff and parking was great.
Séjour de 1 nuit en février 2024
Adraine Rediresponse Specialist a répondu le 26 févr. 2024
Dear Ahmed,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the MARINER RESORT CAPE COD BY THE RED COLLECTION. I am happy to read that you found our rooms to be clean, the staff to be great and that the overall hotel was nice. Thank you for sharing your feedback about our breakfast which could require some improvements. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 – Médiocre

Thomas

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was a bit run down, inside and out, and my room a little tired. The tub drained slowly, the beds were coil spring and not terribly comfortable, the towels were a bit thin and scratchy, and the hallway was chilly and did not get vacuumed during my three days there. The bathroom fan was packed with dust and the bearing in the fan was going so it was quite loud. The heater was also quite loud, particularly on startup and went on and off frequently during the night and kept waking me up. The screen on the sliding door was ripped to shreds, the door and screen slid with great difficulty, and the glass was dirty. The repairs that I saw were a bit slip-shod as nothing was completely repaired; wall patches were not sanded and were unpainted; marks on the wall left uncleaned and/or unpainted; holes from old locksets on the door were unrepaired and obvious. The included breakfast was predictably uninspired and dull. Staff were fairly uninterested and unengaged during my stay, and as I checked out all I got was, "you're all set." No eye contact, no thank you for staying or inquiry as to how my stay was. I gave two stars because the things that lowered this rating are problems that are easy fixes and management should have been on them. It is unlikely I will stay there again and cannot recommend to others.
Séjour de 2 nuits en février 2024
Gabrielle RediResponse Specialist a répondu le 17 avr. 2024
Dear Thomas,Thank you for your review following your stay at The Mariner Resort Cape Cod by The Red Collection. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You listed a few conditions that were not ideal during your visit, such as slowly drained tub, the loud heater and the situation with the door. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks,GabrielleRed Roof Management RediResponse Specialist

10/10 – Excellent

Thelma

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Adraine Rediresponse Specialist a répondu le 26 févr. 2024
Hello Thelma, Thank you for taking a moment to complete our survey. The staff at the MARINER RESORT CAPE COD BY THE RED COLLECTION and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist