Search West Point Villa Rentals from CA $146

"This hotel listing says it has a pool and is one of the reasons for our choice. There is no pool however! Room was clean and decor lovely. Beds were not comfortable and guessing mattresses should be replaced. Parking is terrible and they have the nerve to charge you for poor access. We were directed to entrance B as the closest to our room for loading/unloading . Actually entrance A was the closest. Only luggage carts available however are at front entrance where there is no parking. Terrible set up and NOT convenient for guests. At the very least luggage carts should be available at entrances that are closer to rooms than front of hotel. While the staff ( especially at check out) was very courteous and pleasant we will never return to this location."

"Good"

"Very clean "

"Breakfast is good. Staff are friendly. Parking is easy"

"Staff is very friendly. Rooms were clean. Nice area with many places nearby to eat."

"The housekeeping ladies were lovely and very helpful. Especially one lady in particular, older spanish lady. The hotel feels outdated for the price. There isnt any A.C in the room and the window only cracked a little. The pillows are thin and terrible and the bed felt "off". The lady on check-in day was less than a delight to put it nicely, we were also given the wrong room but there was no telling her that. How do you expect 4 peopls to sleep in a king size bed comfortably for 4 days? And then to get a microwave was a joke "come down to lobby yiou can use the one down here" WHY DO I HAVE TO BEG FOR A MICROWAVE?!?!? The "spa" is STILL out of commission despite it being listed as an available amenity. This was our second stay and honestly probably the last. Almost 600 i paid and have beg for a microwave and get treated like crap? Fire all the daytime concierge. "

"Great location "

"I was bullied, harassed and humiliated by front desk person person named Christian Easter Sunday because i dared to ask why there we no delicious donuts as there had been every previous stay 20+ times. He told me there are plenty of places j could walk for donuts. When I asked if they or he would bring them to my room he threatened to throw me out. There are witnesses to all of this - I am too upset to do anything "

"Very good "