Lobby

Reviews of Ramada by Wyndham West Memphis

2.5 out of 5
Ramada by Wyndham West Memphis
2003 East Service Road, West Memphis, AR

Reviews

6.8
Rating 10 - Excellent. 228 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 207 out of 1001 reviews" "
Rating 4 - Poor. 150 out of 1001 reviews" "
Rating 2 - Terrible. 118 out of 1001 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Lyn

Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in the bathroom. The lampshade was held together with clear packing tape. The walls are thin. There were stains on the pillows.
Response from General Manager on Mar 20, 2024
Dear Lyn,We're concerned to hear about the issues you encountered, including the condition of the amenities in your room. This feedback is invaluable as it highlights areas requiring immediate attention and improvement. We are committed to addressing these concerns promptly to ensure our accommodations meet the high standards our guests expect and deserve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

4/10 Poor

Lisa

Travelled with family
Disliked: Staff & service
The stay was terrible the room was cold called front dest to fix the heat he came and did nothing the mattress was old and warmed down you could feel the springs in the bed. At the bottom of the refrigerator was rusted my check out time was at 11am but they were forcing me to leave at 10:30 I had reservations for smoking but they gave me a non smokers room would never go back
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Lisa, We are sorry to hear your stay with us fell short of your expectations, especially regarding our service and accommodations. We strive to ensure our guests have a comfortable, welcoming visit, and we regret you felt otherwise on this occasion. Rest assured, we appreciate you sharing your feedback as we work hard to make the appropriate changes and enhance our guest experience. We wish you well.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk was niece
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Sheila,Thank you for your review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Les

Stayed 1 night in Jan 2024

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As soon we we walked into our room there were multiple roaches walking across the table. We never got a refund from Expedia, even though the lady at the front desk said she would make sure we were refunded. Do NOT go to this hotel.
Response from General Manager on Jan 8, 2024
Dear Amanda,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at the hotel, at your earliest convenience, so that we can connect with you and discuss your stay further.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and accommodating! Beside the door handle being loose and it hard to get in and out, the room was nice and met our needs for an evening after a full day and night of travel. Mentioned the handle to the front desk and he said they would have maintenance come fix it the next day since it was late a night. Overall very satisfied!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Jennifer,We loved having you with us at Ramada by Wyndham West Memphis. Our team will be thrilled to be recognized for their hard work and ability to resolve an issue you encountered. Thank you so much for the review. We can't wait to welcome you back again in the future. Happy Holidays!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 19, 2023
Dear Kimberly,With just one word, you've brightened our day at Ramada by Wyndham West Memphis! We're glad your stay was pleasant. Many thanks for your excellent rating, and we hope you'll come back!

6/10 Okay

Jacob

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would stay again
It was easy to tell that it had been months since our room had been used or cleaned. But that was not much of a problem. The lighting was awful and the shower water pressure was " Military-Grade" for sure. But at least it had a Bible in the nightstand.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Jacob,It was a pleasure hosting you on your trip! We apologize for the state of the room and the water pressure issue. We will let the maintenance and housekeeping staff know so that they can get onto this to fix it for you. We hope to get the chance to give you the service that you deserve on your next trip to Memphis!

8/10 Good

Dwayne

Business traveller

8/10 Good

Orris

Liked: Cleanliness, staff & service, amenities
Price was fair/reasonable. Breakfast was fine. Looks pleasant in lobby & outside but rooms, at least my room on first floor, #117 I think - across from door leading into parking lot. Needed some updates in bathroom incl. painting.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 13, 2023
Dear Orris,Thanks for your feedback and suggestions. Our team will follow up with your comments and correct them accordingly. We appreciate your review, and we look forward to having you visit again the next time you are in Memphis.

10/10 Excellent

Ashlie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

otis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
decent room. quiet
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear John, Thank you for taking the time to leave a review. We're delighted to hear that you had a quiet and comfortable stay in our hotel. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Lakevia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was brown and very dirty. Couldn’t shower because of this reason and the heater didn’t work properly in the room. Was super cold the entire night
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Lakevia,Thank you for your feedback. We're very sorry to learn about the issues with the water and heater in your room, and we sincerely apologize for the inconvenience. Please rest assured that we've shared your comments with the appropriate staff members to ensure improvements are made immediately. Thanks again, and we'd love another chance to impress you.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Kimberly,Thanks for being our guest at Ramada by Wyndham West Memphis. It's lovely to hear you had a great stay! Come back soon!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear John, Thank you for your feedback. We appreciate your stay and hope to provide you with an even better experience in the future.

8/10 Good

Alexis

Nice people
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Alexis,Thank you for your kind words. We're glad you felt welcome while you were here, and we look forward to your next stay at Ramada by Wyndham West Memphis!

6/10 Okay

SARBJIT, SILVER SPRING

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked their breakfast, pricing and staff. However, it does not match the Ramada's name as the property is in shambles. This place needs a serious remodeling. There is old paint peeling off the ceilings, maybe it is old asbestos. Carpet is nasty, all the furniture is old and grungy. It needs to be replaced. Beds need to be replaced.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 25, 2023
Dear Sarbjit,While we thank you for being our guest and are happy you enjoyed a delicious breakfast and our wonderful staff, we are sorry you had a disappointing visit overall. Our team is always working to improve our offerings, so we will be sure to share your concerns. We're grateful for your time and wish you safe travels.

10/10 Excellent

nena

Business traveller
Liked: Cleanliness, staff & service, amenities
It is a quet motel. It is clean. My heat/air did not work in my room
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Nena,It's so good to hear that you enjoyed our peaceful atmosphere and dedication to cleanliness. We're glad you had an overall fantastic experience, and we appreciate your feedback regarding the air conditioning and heat in your room, as it aids our constant growth and improvement. That said, we hope to welcome you back to Ramada by Wyndham West Memphis soon for an even better experience.

4/10 Poor

Taran

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was old and in need of some work. It looks newer but more like lipstick on a pig.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 4, 2023
Dear Taran,Thank you for your feedback. We're glad you noticed some of our updated features, but we're disappointed that the overall experience didn't meet your expectations. We aim to offer an experience that goes beyond surface appeal, and we're committed to doing better.

6/10 Okay

randy

Travelled with partner
Liked: Cleanliness, staff & service
Nice thing you could walk to another hotel and have a limited meal
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Randy,Thank you for sharing your feedback with us. We're pleased you found us conveniently located. Your input regarding our culinary offerings is appreciated and will be discussed. We hope to continue improving our services to meet your expectations during your next visit.

4/10 Poor

Chanette, Joliet

Travelled with family
Disliked: Cleanliness
It was not rite n the service was bad never will stay there again the phone was not working n the air was not working niether it was horrible.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 27, 2023
Dear Chanette,Your feedback is invaluable to us, and we regret that you encountered issues with the phone and air conditioning. We will address these issues promptly to ensure a more enjoyable experience for our future guests. We hope you'll stay with us in the future, allowing us the opportunity to provide you with a more satisfying experience.Sincerely,Ramada by Wyndham West Memphis

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the low price, friendly staff, and the clean room and bed. It met and exceeded all my expectations for a good nights rest. and I loved that it was an "easy-on-and-off the highway location" to get on to business the next day. The free breakfast waffle would have been perfect with more protein options like boiled eggs, or bacon, etc..
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Phil,Thank you for sharing your experience at Ramada by Wyndham West Memphis. We are thrilled you enjoyed our affordable rates and friendly team. We are especially pleased to have exceeded your expectations for a good night's rest. Your suggestion regarding breakfast is greatly appreciated, and we will certainly consider it for future improvements. We look forward to the opportunity to welcome you back again soon.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Neal

Disliked: Cleanliness, property conditions & facilities, room comfort
This motel is old and is not being maintained. The mattress was old and lumpy------the room was less than clean, the breakfast was very marginal, and the front desk lady was less than friendly. Never again !!!!!!!!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Neal,Though we are an older building, we do our best to maintain a high level of comfort. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. In the future, please don't hesitate to bring any concerns to our team; we know we have what it takes to impress you and look forward to doing just that!

8/10 Good

Mary

Stayed 1 night in Oct 2023

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Ramada is on access road. I felt safe here. The property is dated, but the room was very clean (especially the bathroom) without any bad smells that you sometimes hear about. The room was large, and the bed and pillows were comfy. The other furniture was dated such as the chairs and tables. The fridge was very clean and the ice maker worked perfectly. The hot breakfast was good, especially the gravy. The chairs in the breakfast area are worn out and need to be replaced. This is fine for the price and area.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 13, 2023
Dear Stacey,Thank you for choosing Ramada by Wyndham West Memphis to host your stay. It is great to hear that you enjoyed our delicious breakfast options and that your room was clean, spacious, and comfortable. We look forward to welcoming you back in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We only stayed one night. The property is old and the rooms are musty. But the room is clean and sheets are clean. The lady at the front desk was helpful and polite.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 13, 2023
Dear Daniel,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated clean accommodations and friendly staff, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our team. It would be an honor to welcome you back to our hotel the next time you're in town.

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Great Location
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 13, 2023
Dear Frank,Thank you so much for taking the time to share your thoughts with us. We're thrilled our fantastic location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

A'Leyua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

justin

Stayed 1 night in Oct 2023

10/10 Excellent

Abelardo

Stayed 1 night in Oct 2023

8/10 Good

Vonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Glenn

Stayed 1 night in Sep 2023

2/10 Terrible

Likishia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was ok could’ve been cleaner I could sit on the toilet see dust and dirt on cracks and on wall toilet had hair on top. Had to clean bathroom before use it wall by bed look like paint plated on wall phone did not work in room all lamps were dirty and rusty looking refrigerator had a foul odor ironing board had so many dirt spots couldn’t iron on it
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Likishia, Thank you for taking the time to leave a review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression.

2/10 Terrible

Ieasha

Travelled with partner
Disliked: Staff & service
The air in room is hot room not cool at all
Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
Dear Leasha, We sincerely regret to hear that your stay wasn't comfortable. It's essential for our guests to feel at ease, and we truly wish your experience reflected that. Your feedback provides valuable insights as we constantly aim to enhance our guest experience. Please know we're here to make things right and hope you'll consider giving us another opportunity in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Kelley

Travelled with family
Disliked: Cleanliness, amenities
Everything was HORRIBLE; I booked two (2) rooms and there was mildew in the bathroom, terribly stained carpet, stained walls, raggedy and chipped furniture.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Kelley,Please accept our sincerest apologies for the issues you encountered during your stay in our hotel. We want to assure you that we do engage in deep cleaning processes and we appreciate you informing us of a need to address our housekeeping policies and procedures. We're grateful for your time and wish you safe travels.

10/10 Excellent

Vanessa

Stayed 3 nights in Aug 2023

8/10 Good

Nataly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Allen

Liked: Cleanliness, staff & service, room comfort
The whole experience was generally very good. The receptionist and check-in was pleasant and easy. The room was very clean and comfortable. The room as well as the hallway, elevator, etc., were somewhat worn and needed refurbishing, but it was acceptable for such a good price.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Allen,We take pride in offering clean, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for your suggestions for improvement. Please come see us again the next time you're in the area.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
It needs a face lift. The stay was quiet the room was mostly clean. One hair in shower. Staff was friendly and helpful.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 8, 2023
Dear Michael,We were happy to provide you with quiet, welcoming accommodations, and we appreciate your suggestions for improvement. If you're in the area again, we hope you'll come back to see us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stanley

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Stacy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Also dont put couples near people with young kids. Traveling you need sleep and blood curling screams are not helpful. Place was noisy all night long.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 30, 2023
Dear Stacy,Thank you for sharing your feedback. We understand the need for a peaceful night's sleep, so we encourage you to reach out to our front desk for assistance in situations like this. Please consider joining us again for a much better experience.

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Staff was very nice, Room was clean, room needed updating, breakfast could have been better
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Dan, Thank you so much for your review. We are pleased to note that our hospitable team and high standards of cleanliness left a memorable impression on you. At the same time, we appreciate your feedback as to where we can look to make improvements, as we are always seeking new ways to grow. It was a pleasure having you here, and we hope to welcome you back soon.

8/10 Good

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at the Ramada
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 27, 2023
Dear Maria,We're delighted to hear that you enjoyed your stay at Ramada by Wyndham West Memphis! Thank you for taking a moment to share your review and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 Okay

Rodney

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, room comfort
The stay was nice. The bed was comfortable. It needs some work/updating. Run down. Just close a few rooms at a time and complete the needed repairs. Breakfast was good too.
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 25, 2023
Dear Angela,Thank you for staying with us during your time in Memphis. We are glad to hear you enjoyed our breakfast options and comfortable beds. We look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Their is no refrigerator or microwave.
Their is no refrigerator or microwave.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
We appreciate your feedback, and we apologize for any inconvenience with the available amenities. Your comments help us improve, and we'll keep your comments in mind. If you find yourself back in the area, we hope you'll consider staying with us again.