Indoor pool

Reviews of Fireside Inn & Suites West Lebanon

2.5 out of 5
Fireside Inn & Suites West Lebanon
25 Airport Road, West Lebanon, NH

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1010 reviews" "
Rating 8 - Good. 320 out of 1010 reviews" "
Rating 6 - Okay. 163 out of 1010 reviews" "
Rating 4 - Poor. 64 out of 1010 reviews" "
Rating 2 - Terrible. 46 out of 1010 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is easy acces. Breakdast buffet was pretty good. Facilities and decorations very nice
Stayed 1 night in Feb 2024
Response from Gage on Mar 26, 2024
Thank you for the feedback and review! We appreciate your stay with us!

2/10 Terrible

Rebecca

Disliked: Property conditions & facilities
Unable to use any facilities (pool, entrance seating, no coffee at front, room not supplied well) pool area was over taken by out of control youth. Youth were running, yelling, fighting inside/outside of facility no supervision or control by staff.
Stayed 1 night in Mar 2024
Response from Gage on Mar 20, 2024
We appreciate your honest feedback. This past weekend we had multiple youth hockey groups stay at the hotel with us, as they do yearly. We try to inform our other guests staying that are not apart of the groups of the extra activity they may see during their stay. We are sorry to hear your stay was not fully satisfactory, thank you for the review and making us aware. We appreciate your stay with us!

8/10 Good

Joanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere of the loby and pool area's and dinning area's..
Stayed 1 night in Feb 2024
Response from Gage on Mar 2, 2024
Thank you for your review and feedback, we appreciate your stay with us!

10/10 Excellent

Elizabeth

Stayed 3 nights in Feb 2024
Response from Gage on Mar 20, 2024
Thank your for the review, we appreciate your stay with us!

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for the kids to be able to swim, eat & for mama to even have all kinds of shopping on the same street!
Stayed 1 night in Feb 2024
Response from Gage on Feb 27, 2024
We appreciate your stay with us! Thank you for the review!

10/10 Excellent

Amarilis, New Londob

Stayed 2 nights in Feb 2024
Response from Gage on Feb 27, 2024
Thank you for the review, we appreciate your stay with us!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gage on Feb 25, 2024
Thank you for the review, we appreciate your stay with us!

2/10 Terrible

ALExander

Stayed 1 night in Feb 2024
Response from Gage on Mar 26, 2024
Thank you for your honest review, we do appreciate your stay with us!

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fireplace and dining area were welcoming; the rooms felt quite dated and the shower left a lot to be desired.
Stayed 1 night in Feb 2024
Response from Gage on Feb 20, 2024
Thank you for your honest feedback, we appreciate your stay with us!

6/10 Okay

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the worst breakfast I’ve ever had, no flavor, cold, even the OJ was awful. So many kids couldn’t enjoy the hot tub or the pool
Stayed 2 nights in Feb 2024
Response from Gage on Feb 20, 2024
Thank you for your honest feedback! We appreciate your stay with us and we are sorry to hear your stay was not the most desirable for you.

6/10 Okay

Annie

Travelled with family, Business traveller
Needs updating
Stayed 1 night in Feb 2024
Response from Gage on Feb 20, 2024
Thank you for the review and honest feedback! We appreciate your stay with us.

10/10 Excellent

Qiang

Stayed 1 night in Feb 2024
Response from Gage on Mar 26, 2024
Thank you for the review, we appreciate your stay with us!

8/10 Good

Sayuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gage on Feb 6, 2024
Thank you for your review, we appreciate your stay with us!

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property. The staff are very kind.
Stayed 1 night in Jan 2024
Response from Gage on Feb 1, 2024
Thank you for your feedback, we appreciate your stay with us!

4/10 Poor

Wiomar

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Room wasn’t very clean.
Stayed 1 night in Jan 2024
Response from Gage on Jan 30, 2024
Thank you for your honest feedback. We are disappointed to hear your stay was not satisfactory, we hope to get the chance to have you stay with us again!

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Its very out dated, the carpet in my room had old cigarette burns in it, the blinds are old and the caulking in the bathroom under and around the sink and tub is split and not doing its job. The entrance is the best part about the place. Their food also tastes packaged and not fresh or like a chef made it, more like they took it out of a package and ran it through a conveyer oven
Stayed 1 night in Jan 2024
Response from Gage on Jan 27, 2024
Thank you for your honest feedback, we appreciate your stay with us and are not pleased to hear that it wasn't fully satisfactory for you. We appreciate your review!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime we need to visit DHMC we always stay at Fireside Inn. Our kids love playing in the pool while we enjoy the jacuzzi.
Stayed 1 night in Jan 2024
Response from Gage on Jan 23, 2024
We're Glad to hear! Thank you for your feedback and we appreciate your stay with us!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms need updating but easy check in and great staff
Stayed 1 night in Jan 2024
Response from Gage on Jan 15, 2024
Thank you, we appreciate your honest feedback!

10/10 Excellent

Luigi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gage on Jan 15, 2024
Thank you for your positive review!

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities
The property is showing signs of age, but the staff are nice and the breakfast is great. The rooms are clean but a little tired. Really like the massage chairs - a nice touch.
Stayed 2 nights in Jan 2024
Response from Gage on Jan 11, 2024
Thank you for your honest review, we appreciate your time stayed with us!

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Gage on Jan 11, 2024
Thank you, we appreciate your review.

10/10 Excellent

jeff

Stayed 1 night in Jan 2024
Response from Gage on Jan 11, 2024
Thank you, we appreciate your review.

6/10 Okay

Tonya

Stayed 4 nights in Dec 2023
Response from Gage on Jan 11, 2024
We appreciate your honest review, hope to better your experience next stay!

6/10 Okay

Alicia, Temple

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Gage on Jan 11, 2024
We appreciate your honest review, hope to better your experience next stay!

8/10 Good

Jessica

Stayed 1 night in Dec 2023
Response from Gage on Jan 21, 2024
Thank you for the review, we appreciate your stay with us!

10/10 Excellent

JESSICA

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Gage on Jan 11, 2024
Thank you, we appreciate your review.

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gage on Jan 11, 2024
We appreciate your honest review, hope to better your experience next stay!

10/10 Excellent

Crystal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gage on Jan 11, 2024
Thank you, we appreciate your review.

10/10 Excellent

Stephanie

Stayed 2 nights in Dec 2023
Response from Gage on Jan 11, 2024
Thank you, we appreciate your review.

10/10 Excellent

Marlene

Stayed 1 night in Oct 2023
Response from Gage on Jan 11, 2024
Thank you, we appreciate your review.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son has had to go to DHMC a few times and we live over 2hrs away. We always stay at Fireside (less than a 15 minute drive to DHMC with traffic). Our kids love the indoor pool and hot tub and we love that it's quiet!
Stayed 2 nights in Dec 2023
Response from Gage on Jan 11, 2024
Thank you for your repeated stays, we appreciate your review!

10/10 Excellent

Perle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gage on Jan 11, 2024
Thank you, we appreciate your review!

2/10 Terrible

Calvin

Stayed 1 night in Dec 2023
Response from Gage on Jan 11, 2024
We appreciate your honest review, hope to better your experience next stay!

10/10 Excellent

Kayla

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gage on Jan 11, 2024
Thank you, we appreciate your review!

10/10 Excellent

Sayuri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids loved that our window looked down at the pool. Super cozy during the holidays.
Stayed 1 night in Dec 2023
Response from Gage on Jan 11, 2024
Thank you, we appreciate you review!

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Wanuza

Stayed 1 night in Nov 2023
Response from Gage on Jan 11, 2024
We appreciate your honest review, hope to better your experience next stay!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, clean comfortable rooms, great breakfast!
Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like how the stafe is polite
Stayed 2 nights in Nov 2023

8/10 Good

Tatiana

Stayed 1 night in Nov 2023
Response from Gage on Jan 11, 2024
We appreciate your honest review, hope to better your experience next stay!

10/10 Excellent

Peter, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

LInda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and dining areas are lovely. Huge stone fireplace with real logs burning. On the opposite side, a light waterfall cascades off the stones into a coy pond in the large dining area and full complementary buffet breakfast. Same space for dinner. All lit by tasteful fairy lights. Soothing and quiet. Rooms are clean and beds comfortable. The only downside was the tv was atop a large wooden tv cabinet where smaller tv used to be inside. I had to stand up to change channels. The indoor pool is small (not for swimming) but is in a large space for entertaining. Convenient off I-89 with lots of retail and restaurants nearby. Affordable. We’ll go back.
Stayed 1 night in Nov 2023

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to make my stay enjoyable. In particular, employees working the breakfast area made sure to emphasize the accessible ramps for wheelchairs and were speedy and safe with pouring coffee and clearing tables of used plates and cutlery
Stayed 4 nights in Oct 2023

8/10 Good

Jessica

Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
I have stayed here several times now. Hotel is clean, staff are friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

walter

Liked: Cleanliness, staff & service, property conditions & facilities
everything was fine.
Stayed 1 night in Oct 2023

8/10 Good

Jason

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023