"The Taj Hotel is an excellent place to stay. On this visit I had a terrible experience with the duty manager at check in.
The Director of Operations resolved the issue with professionalism and made us experience the warm welcome that I know The Taj Group of Hotels offer their guest. It takes one staff (especially management) to change a guest mind from returning.
We were upgraded to the palace and offered the club facilities. Our room was decorated with balloons, and tasty chocolate cake and...