Hotel staff were very polite and happy to help whenever needed. The Hotel its self was pretty clean and well kept. The room wasn't anything extravagent, but still decent. The couch in the room looked like it had a coffee stain that didn't completely wash away. The beds and pillows were very comfortable, however had an over powering starchy smell, I guess at least that's a good indicator that the sheets were properly sanitized. Pool area was clean and comfortable. Overall I would recommend this hotel, but don't expect anything out of the ordinary though.
Traveller from Calgary
This family-friendly Edmonton hotel is within 2 mi (3 km) of Edmonton Event Centre and Palace Casino. West Edmonton Mall is …More
We checked in late just before midnight. After a long day and 10 hour drive, we wante to take a relaxing swim. The pool closes at 1am beautiful and CLEAN! The king size bed could be a little softer but not overly hard, the room was very inviting and comfortable. The 2nd night we upgraded to a suite and it was amazing! It felt like a home away from home! After a long 15hr day at the zoo and west Edmonton mall it was amazing to come back to a comfortable couch and movie before crawling into bed. What I like most about this place is the customer service 10/10 everyone from the maintenance to front desk to house keeping absolutely wonderful! Also thank you to Max the manager who called us the day after to check on our experience.
I am definitely hard to please and I have to say this place was well worth the money and most importantly the bathroom was spotless ....
Thank you again double tree you are amazing!!
Traveller from prince george
This hotel features the Mayfield Dinner Theater on site. TELUS World of Science is nearby, and the shops and restaurants at …More
We got to our room and it wasn't very clean, looked like the sink hadn't been cleaned and there were potato chips on the floor under the desk. We had it cleaned the next day and the sink improved but the chips were still there.
Also very noisy, we were given a room right behind the front desk, convenient yes but loud guests in the hallway all hours of the day/night and at shift change the employees chose to speak to each other in the hallway outside of our room and were not quiet about t. This was at 6:30am. Woke all of us up
Traveller from Saskatoon
This family-friendly Edmonton hotel is within 2 mi (3 km) of Edmonton Event Centre and West Edmonton Mall. Galaxyland and …More
I stayed there for the weekend and it was a great experience. I was told that the room I booked did not come with a microwave but after I explained my situation with my special needs child, the staff added one to my room. The restaurant staff was excellent and very friendly. I will stay there again.
This family-friendly Edmonton hotel is located in a shopping district, within 1 mi (2 km) of Mayfield Dinner Theatre and …More