2 Bed River View Apartment | Living area
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Reviews of Silverstream Retreat

3 out of 5
Silverstream Retreat
3 Reynolds Bach Road, Lower Hutt

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 187 reviews" "
Rating 8 - Good. 60 out of 187 reviews" "
Rating 6 - Okay. 12 out of 187 reviews" "
Rating 4 - Poor. 4 out of 187 reviews" "
Rating 2 - Terrible. 2 out of 187 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recommend this place highly - especially for the traveling business person. Easy to get to, easy parking, safe, well appointed rooms. quiet. spic and span. scenic. great
Stayed 1 night in Apr 2024
Response from Sheree on Apr 12, 2024
Hi Graeme,Thanks so much for the awesome, review! you've made our day! Thanks for choosing to stay with us too!

10/10 Excellent

Karen

Business traveller
What a lovely place to stay. Well away from the rat race of the city and yet not too far to travel. The place is huge, yet with clear instructions from the staff very easy to navigate. A short drive to get food and snacks. Room was perfect for my overnight stay. Comfy bed, quiet and blackout drapes.
Stayed 1 night in Apr 2024
Response from Sheree on Apr 10, 2024
Wow Karen, I love this review! so glad you enjoyed your stay, thanks for booking with us! :)

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheree on Mar 18, 2024
Thanks for booking with us Kate!

10/10 Excellent

Holly, Alicetown

Stayed 1 night in Mar 2024
Response from Sheree on Apr 10, 2024
Thanks for staying with us Holly

10/10 Excellent

Jenelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and it feels like a retreat!!
Stayed 1 night in Mar 2024
Response from Sheree on Mar 7, 2024
Thanks for booking with us Jenelle! I'm so glad your time here went well.

8/10 Good

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheree on Mar 7, 2024
Thanks for staying with us Kathy

10/10 Excellent

Kit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique location with beautiful grounds
Stayed 1 night in Mar 2024
Response from Sheree on Mar 6, 2024
Hi Kit,Thanks for staying with us! Glad you enjoyed our complex

6/10 Okay

Nancy

Stayed 1 night in Feb 2024
Response from Sheree on Apr 10, 2024
Thanks for booking with us Nancy, I'm sorry if we didn't meet your expatiations, I'm not sure why, I can't see any comments.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the out look and the fact it had history
Stayed 2 nights in Feb 2024
Response from Sheree on Feb 27, 2024
Thanks for your review James! The history is definitely a point of interest! Hope to see you another time.

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious studio room - Room 5. Beautiful grounds! No aircon in room, but managed to get a good airflow by leaving the window & backdoor open all night. Shower drizzled and there was no platform to place the soap. One small towel each.
Stayed 1 night in Feb 2024
Response from Sheree on Feb 27, 2024
Hi Ken,You'll be glad to know that if you come and stay again we will have air-conditioning! We have just finalised plans for this and installation begins in 2 weeks time! Thanks for your feed back we will definitely look into these things!

8/10 Good

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy neighbours didn’t help for a peaceful stay .
Stayed 3 nights in Feb 2024
Response from Sheree on Feb 27, 2024
Hi Damian, very unfortunate that you had noisy neighbours for your stay with us, we're usually known for our peaceful surrounds, sorry about this. Are you local? is there anything we can do for you? please feel free to reach out via our website or phone.

10/10 Excellent

Bridget

Stayed 5 nights in Feb 2024
Response from Sheree on Apr 10, 2024
Thanks for your booking & the review!

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stonewall Studio is a clean and tidy well presented room, with everything I needed for a comfortable two night stay. The staff are very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from Sheree on Feb 27, 2024
Hi Jan,I'm so glad you enjoyed your stay, we endeavour to have our guests all as happy as you!

10/10 Excellent

Yolandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a mint condition with everything needed set up already.
Stayed 3 nights in Jan 2024
Response from Sheree on Feb 27, 2024
So glad you enjoyed the place! Thank you

10/10 Excellent

Sione

Travelled with partner
Liked: Amenities
Stayed 5 nights in Dec 2023
Response from Sheree on Feb 27, 2024
Thanks for the review Sione. Looks like you enjoyed your stay

10/10 Excellent

Erica

Travelled with family
Location was great, nice and wuiey
Stayed 4 nights in Dec 2023
Response from Sheree on Feb 27, 2024
Thanks Erica,You've made our day!

8/10 Good

PHILLIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that I was able to book at short notice. There was no phone in the room and I could not dial out from the phone on the hall, so I had to use the phone in reception.
Stayed 3 nights in Dec 2023
Response from Sheree on Feb 27, 2024
Hi Phillip,Happy that we could at least accommodate you with the phone in reception. We did away with the individual room phones due to lack of use.Great that you got to catch up with family when you were here.

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was mostly clean and well-furnished, although the window sill in the bathroom needed cleaning. My room didn't have a separate sink to wash dishes in which was not convenient, though I was staying when the housekeeping were off work so maybe they replace your dishes when they're at work. Having a portable fan in the room during summer is greatly appreciated. Overall the hotel offered safe, affordable accommodation with good views and if I'm in the area again I'll be happy to stay again
Stayed 2 nights in Dec 2023

10/10 Excellent

Franz

Stayed 1 night in Jun 2023
Response from Sheree on Feb 27, 2024
Looks like you enjoyed your stay, thanks Franz

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I didn’t like. Lights not bright enough to read by. And so many pillows and cushions. If you don’t use them nowhere to put them. Otherwise excellent
Stayed 2 nights in Dec 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property, away from busy city but close enough to highways, great retreat
Stayed 1 night in Nov 2023

10/10 Excellent

evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place.
Stayed 3 nights in Nov 2023
Response from Sheree on Nov 20, 2023
Hi Eveyln, Thanks! wed love to have you back again :) glad you enjoyed your stay

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sheree on Nov 13, 2023
Glad you enjoyed your stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sheree on Nov 20, 2023
Glad you enjoyed your stay

10/10 Excellent

Rona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gateway to the Capital!
Thoroughly enjoyed it. Was weird really. Close to the motorway and river but felt like country - go figure :-) The history of the building is interesting and the staff are fabulous. Really friendly and totally welcoming. The units/apartments are delightful - an old feel in a modern atmosphere. Will definitely be back. Don't skip this one.
Stayed 1 night in Nov 2023
Response from Sheree on Nov 8, 2023
Oh Rona!Thank you for your lovely review. :)We’re so glad you enjoyed your stay! We’d love to have you back next time!

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool environment..park like. Quiet, clean and comfortable. Easy access and parking.
Stayed 1 night in Oct 2023
Response from Sheree on Nov 8, 2023
Glad you enjoyed our peaceful surroundings. Thanks for the review

4/10 Poor

Sharen

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sheree on Nov 20, 2023
Sorry you were disappointed with your stay, is there anything we can do to make your next stay better?

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
no place tto eat on a monday
Stayed 1 night in Sep 2023
Response from Sheree on Nov 13, 2023
That's a shame, Sorry you couldn't find anywhere to eat.That's the Hutt Valley for you, most restaurants are closed Monday's.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A large group of us stayed for a judo tournament, excellent rooms, plenty of parking and room for teenage boys to enjoy time outside together.
Stayed 1 night in Oct 2023
Response from Sheree on Nov 13, 2023
Hi Heidi,That sounds great! so glad you enjoyed your stay

10/10 Excellent

qiao

Liked: Cleanliness, staff & service
nice place to retreat. we have been here many times in the past two decades.
Stayed 1 night in Sep 2023
Response from Sheree on Oct 5, 2023
Hi There,Glad we can offer you a relaxing place to stay, we look forward to having you back when you're here next.

6/10 Okay

Yolandi

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Throughout the night, a horrible noise woke us up a few times. Upon check out, we reported this to the very friendly front office assistant, and a man we assume is a manager overheard and came closer. We recorded the sound on a video and played it for him. After some thinking, he said it was the bathroom towel rail, which was probably on a high setting, and the heating water was the cause of the noise. I then stated that we turned off the power switches. He then referred back to the heat setting, which is apparently separate from the power switches. I told him that as people new to New Zealand, we were unaware that the rail had separate settings. Our heat rail is switched and off at home by a power switch next to the light switch. He then said that if we had called throughout the night, he would have come and changed the heat rail's setting, and the noise would've been gone. In all honestly, we did not think of that. We are not argumentative people. A simple "sorry about that" would suffice. But that is not what he did. He turned it around as if we were at fault. First, for not knowing to turn down a heat setting we did not know existed, and then for not calling them in the middle of the night. This should never have happened. The rail is not supposed to make such a horrid sound. All in all, I feel that this is one of those places where when it is good, it is great, but if something undesirable happens, it is a "sucks to be you" situation for the client.
Stayed 1 night in Sep 2023
Response from Sheree on Oct 5, 2023
Hi Yolandi,I have responded to you on your google review, but will respond her also...May I start by apologising for your disrupted sleep that you had when you stayed with us. And I’m sorry we weren’t able to articulate that when you voiced your concerns in the morning.It doesn’t help you now but after you alerted us to the noise from the heated towel rail that are powered by water and a steam system we called a service technician & they came and ‘bled’ the system to rectify the problem.We have tried to ring you a couple of times without any luck as wanted to offer you something for the inconvenience. If you would like to ring me to discuss that would be great. Sorry again and we wish you safe travels.

10/10 Excellent

Krolle

Liked: Cleanliness, staff & service, property conditions & facilities
Didnt Research exact location so Not great for me as i dont drive. Otherwise a great place. Very impressed with room and grounds around my room.
Stayed 2 nights in Sep 2023
Response from Sheree on Oct 5, 2023
Glad you liked your room and enjoyed our landscaped grounds. Thanks for staying

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sheree on Sep 20, 2023
We're glad you enjoyed your stay!

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff, cool property and comfortable rooms
Stayed 2 nights in Sep 2023
Response from Sheree on Sep 20, 2023
Thanks for the review, were glad you enjoyed your stay!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a quiet, pretty area but not really walkable to anything. The staff were amazing.
Stayed 3 nights in Aug 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property. Rooms were quiet, clean, and comfortable
Stayed 1 night in Jul 2023
Response from Sheree on Aug 1, 2023
We're so glad you enjoyed your stay with us!

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay and our go-to when in the Wellington area. Easy to get on and off the motorway, and in a quiet and safe location not too far from Wellington ferries, or from train stations if heading to central wellington. I thoroughly recommend to anyone heading through.
Stayed 1 night in Jul 2023
Response from Sheree on Aug 1, 2023
Thanks Hannah for you review, we welcome you back next time you're in Wellington!

6/10 Okay

Gregory

Liked: Cleanliness, staff & service
Historic Property.
This place in an old army hospital and NZ Police traininc centre. Not really a nice history for a place to stay at.
Stayed 1 night in Jul 2023
Response from Sheree on Sep 20, 2023
Sorry you feel that way Gregory, most guests like the historical significance of our property, The original buildings were used to care for anyone that was injured in the Pacific during world war two, and then it was used as a training centre for nurses, we quite often have the nurses come and visit us with stories of their fond memories of working here. I see where you stayed was in Stonewall Lodge which was originally where the nurses stayed in dorm like settings, We have tried to renovate these rooms to a high standard and are making great progress so far on the rest of the property.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our go to place to stay when in the Wellington area. Clean, quiet and safe with friendly staff, and easy access off and on to the motorway!
Stayed 1 night in Jul 2023

10/10 Excellent

Kathy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super easy check in. Staff were wonderful, responsive, welcoming. The room was cosy, warm on our arrival, snd very clean. Beds very comfy. The wifi in our room was really spotty which was a challenge as I needed it for work during the days. It was much better in other parts of the property. Check that before choosing a room if good wifi is critical while you’re there.
Stayed 3 nights in Jul 2023
Response from Sheree on Sep 20, 2023
Thanks for your review Kathy, I hope if you come again you will find the WI-FI issue resolved as we are in the process of installing a new system throughout the property.I'm glad your room was comfortable.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to motorway, warm & clean rooms.
Stayed 2 nights in Jun 2023
Response from Sheree on Sep 20, 2023
Thanks Mark, glad you enjoyed your stay!

10/10 Excellent

Teokotai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely. I didnt like that apartment 3 did not have a ramp for my walker to get up and down easier. I did not ike the old style heaters to be honest, it took a while for the room to heat up.
Stayed 2 nights in Jun 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Road works
Stayed 1 night in Jun 2023

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning but lovely modern radiators made the room a lovely comfy temperature all night without the noise!
Stayed 1 night in May 2023

8/10 Good

Felicity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities and plenty of room
Stayed 1 night in May 2023

10/10 Excellent

Ange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff definitely recommend
Stayed 1 night in Apr 2023

8/10 Good

Murray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020