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Reviews of QT Wellington

5 out of 5
QT Wellington
90 Cable Street, Wellington

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great service and everything, but very scary ambiance. Everything is painted black, making it dark and uneasy. The hallways are dark, as is the shower and room. The bathrooms are all mirrors, which makes going to the toilet very scary, as you can see all of yourself in the mirror.
Stayed 4 nights in Apr 2024

8/10 Good

Franz, Parkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Colin M. on Apr 14, 2024
Hi Franz - thanks a lot for your feedback.

8/10 Good

Renzelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a great location! So close to everything. I just wish there were more hot food options for breakfast and restaurants were unfortunately closed for dinners
Stayed 2 nights in Mar 2024
Response from Colin M. on Apr 14, 2024
Hi Renzelle,Thanks very much for your feedback. I note your comments regarding hot food items, and I apologize for the impact our temporary closure of restaurants had on you. Travel well !Colin

4/10 Poor

Linda

Travelled with partner
Disliked: Staff & service
We left our bags with the concierge for part of the day after we checked out. When we returned they were sitting in a publicly accessible lobby area with no staff in sight. No one appeared while we were getting our bags and leaving with them. Anyone could have walked off with them.
Stayed 1 night in Mar 2024
Response from Colin M. on Mar 28, 2024
Thank you very much for your feedback. We take the responsibility of caring for our guests' luggage very seriously. On behalf of our team, I apologize for this oversight. Thank you for raising your concern.

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. Highly recommend
Stayed 2 nights in Mar 2024
Response from QT Wellington on Mar 28, 2024
Thanks Carla !

8/10 Good

McCraine

Travelled with family
Liked: Cleanliness, amenities
I’ve stayed at other QT Hotels in NZ and Australia, this QT Hotel (Wellington) does not meet the standard of the others. The rooms seem tired and in need of a major revamp/upgrade. Paint chips, W&T in the bathroom, curtains need a deep clean. Staff did not engage at all, it was as if they were told not to speak to the guests.
Stayed 1 night in Mar 2024
Response from Ellie on Mar 12, 2024
Hi there,Thank you for taking the time to leave us a review. We are about begin a refurbishment which will bring us back on par with our counterparts across the ditch. I have passed your feedback to our senior management team to look into further because that is not the QT Standard we want to portray to our guests.

10/10 Excellent

Ronald, Dana Point

Stayed 2 nights in Feb 2024
Response from Colin on Mar 28, 2024
Thank you, Ronald !

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from QT Wellington on Mar 12, 2024
Thank you for taking the time to share your experience of QT Wellington. A perfect 10 is what we aim for, and looks like this time the team has nailed it! We will look forward to seeing you again soon. Warm Regards, Natalija HayesGuest Services Agent

8/10 Good

Darry, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with easy access to the waterfront , a short 5 minute walk to central downtown
Stayed 3 nights in Feb 2024
Response from QT Wellington on Mar 12, 2024
Thank you for sharing your experience of QT Wellington. Glad to hear you enjoyed things like our location! We agree it is pretty fantastic! We will see you again soon, Warm Regards, Natalija HayesGuest Services Agent

6/10 Okay

Peter

Average overall, the hotel is very tired and needs to be refurbished, room cleaning was late afternoon, fitness room was very hot, pool area not nice. The breakfast was good and staff were pleasant.
Stayed 3 nights in Jan 2024
Response from QT Wellington on Mar 12, 2024
Thank you for taking the time to share the feedback of your stay! We appreciate all feedback, and constructive feedback like this allows us to improve our guest experience in areas we may be falling short. Rest assured we have shared this feedback with the required management and will strive to make amends for this short fall. We do hope to see you again in the future. Warm Regards, Natalija HayesGuest Services Agent

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful harbourside hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Susanne

Stayed 2 nights in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy city centre hotel
Decent hotel in good location for museums, restaurants and shops. Looking a little tired in places but good sized room, comfortable bed, nice little gym and helpful staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central city hotel
Lovely stay at this beautiful hotel in central Wellington . Second time there and will definitely visit again
Stayed 3 nights in Nov 2023
Response from Ellie on Nov 18, 2023
Hi there Robert,Thank you for taking the time to leave us a review! We love hearing from our most valued guest and cannot wait to welcome you back to your home away from home!Best regards,QT Wellington

8/10 Good

Cecil

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good - Staff service, artwork/decor, location, bed size/comfort, bathroom (though slate floor very slippery), balcony view (though chairs not comfortable). Not so good - kitchenette where fridge couldn't fit a bottle of wine, no toaster, cutlery or plates. In room instructions absent especially TV. Only 1 inside comfortable chair. Kitchenette and furnishings are dated/minimal in context of $500 per night. No apparent recycling option.
Stayed 2 nights in Nov 2023
Response from Ellie on Nov 18, 2023
HI there, Cecil,Thank you for taking the time to leave us a review. We love hearing the highs and lows so we can see where we can improve! We hope to welcome you back sometime soon!Best regards,QT Wellington

10/10 Excellent

Tibi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Central, easy access to all the important places in Wellington, and excellent support.
Stayed 2 nights in Oct 2023
Response from Ellie on Nov 18, 2023
Hi there,Thank you for taking the time to leave us a review. We love hearing from our guests and are thrilled to hear you had a wonderful time with us!Best regards,QT Wellington

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Ellie on Oct 17, 2023
Convenience makes all the difference, doesn’t it? We love it here too, and hope you’ll come back again soon for easy access to the heart of Wellington. See you next time you’re in Wellington?

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Very close to everything , within walking distance to most things. Wish we could have stayed longer
Stayed 2 nights in Oct 2023
Response from Ellie on Oct 17, 2023
A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon?

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Oct 2023
Response from Ellie on Oct 17, 2023
A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon?

10/10 Excellent

Jaco, Ngatea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were fantastic. Great facilities and the bed was a pleasure to sleep in. Easy to walk to the shies, shopping and Te Papa. Highly recommended
Stayed 2 nights in Sep 2023
Response from Ellie on Oct 17, 2023
You’re making us blush! Looking after you is what we love to do best, so thanks for letting us know we hit the mark. We can’t wait to welcome you back to the extraordinary.

6/10 Okay

Jaleisa

Travelled with family
The hotel itself is fine but a few small issues made it a bit disappointing overall. During check-in, there wasn’t much info, we asked about the pool and they didn’t mention the spa wasn’t working. Went to go to the restaurant on the Sunday evening but it was closed when the website said it was open. The room was clean, the bed was comfy.
Stayed 2 nights in Sep 2023
Response from Ellie on Oct 17, 2023
Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ellie on Oct 27, 2023
Hi there, Thank you for taking the time to leave us a review! We appreciate all the feedback we receive. We are glad you enjoyed your time with us because we loved having you with us and hope to welcome you back sometime soon! Best regards, QT Hotel Wellington

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at QT Wellington
Stayed 1 night in Sep 2023
Response from Ellie on Oct 17, 2023
Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

8/10 Good

jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ellie on Oct 27, 2023
Hi there, Thank you for taking the time to leave us a review! We appreciate all the feedback we receive. We are glad you enjoyed your time with us because we loved having you with us and hope to welcome you back sometime soon! Best regards, QT Hotel Wellington

8/10 Good

MEREDITH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay but the breakfast was dreadful!
Stayed 1 night in Aug 2023
Response from Ethin on Aug 28, 2023
Kia ora Meredith,Thank you for your feedback - we take all feedback seriously and will absolutely pass your comments on the breakfast on to the team. We're glad that the rest of your stay was fantastic - we hope to welcome you back to QT Wellington soon!Regards,the QT Wellington team xx

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ethin on Aug 28, 2023
Thank you for sharing your experience of QT Wellington! We're honored to have hosted you, Mark, and we hope to welcome you back sometime soon within the near future!Regards,the QT Wellington team xx

2/10 Terrible

Claris

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unfortunately very dirty and stained bathroom, toilet blocked and carpet was covered in dirt. They sprayed the room before we entered to mask the smell. One of the worst rooms I’ve stayed in in wellington this year
Stayed 1 night in Aug 2023
Response from Ellie on Aug 5, 2023
Hi there,Thank you for your feedback. I have passed this onto the Team to look into further.QT Wellington

10/10 Excellent

Delia

Stayed 3 nights in Jul 2023
Response from Ellie on Aug 22, 2023
Hi Delia,Thanks for the review! We cannot wait to welcome you back!

4/10 Poor

Jan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again
I was so looking forward to staying at this hotel as do love the brand. The hotel is shabby and really needs an overhaul. Generally it needed a good clean. Dusty surfaces, dead insects in display cabinets and this was all in the public areas. The restaurant upstairs was the same with the added chandeliers that clearly had not been cleaned for a year. The bathroom, had finger and hand prints all over the Mirror and the bed needs replacing. Did not get a good night sleep during my whole stay. Large dips in the mattress and the pillows have seen better days. The room was hot, and if you turned on, the air conditioning it was ridiculously noisy. Lots of chips on furniture throughout the hotel and just generally tired. Clearly Covid affected the property, but they should’ve done a very good clean before reopening. We had a terrible experience with the valet so probably would not recommend it for the extra expense.
Stayed 3 nights in Jul 2023
Response from QT Wellington on Jul 26, 2023
Kia ora,Thank you for the detailed review. Appreciate the comments. We will get this looked intoLook forward to welcoming you back

6/10 Okay

Verified traveller

Liked: Cleanliness
Tad overpriced
Hotel room was pretty average for the price. We had to keep our curtains closed the entire time as the neighbour apartments could see right in. The bed was very uncomfortable. We enjoyed the art work and breakfast was great.
Stayed 1 night in Jul 2023
Response from QT Wellington on Jul 26, 2023
Thanks for the review, we will take your comments onboard! I hope to welcome you back soon

10/10 Excellent

Simon

Stayed 1 night in Jun 2023
Response from QT Wellington on Jul 26, 2023
Thanks for the 5 out of 5 review!Look forward to welcoming you back

2/10 Terrible

Joanne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We ended up getting a refund and not staying here due to the room being very tired and dusty. For the price we were charged definitely not a 5 star.
Stayed 2 nights in Jun 2023
Response from QT Wellington on Jul 26, 2023
Thanks Joanne,I hope to welcome you back in the near future! Apologies about the issues

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to Tākina Wellington!
Wonderful stay. Staff great and location was perfect!
Stayed 3 nights in Jun 2023
Response from QT Wellington on Jul 26, 2023
Thanks for the 10 out of 10 review!Look forward to welcoming you back

6/10 Okay

NAND K

Disliked: Cleanliness, staff & service, property conditions & facilities
breakfast no good plus service
not good Breakfast service was horrible
Stayed 2 nights in Jun 2023
Response from QT Wellington on Jul 26, 2023
Thank you for the response, apologies about the issues! We will get this looked into

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Only downer was the Hot Sauce Restaurant wasn’t worth the money spent.
Stayed 2 nights in May 2023
Response from QT Wellington on Jul 26, 2023
Thanks for the 5 out of 5 review!Look forward to welcoming you back

10/10 Excellent

holly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing room and facilities. Only thing is was expecting a buffet breakfast and it was set menu which was abit av.
Stayed 1 night in May 2023
Response from QT Wellington on Jul 26, 2023
Thanks for the 5 out of 5 review!Look forward to welcoming you back

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Fonda

Stayed 1 night in May 2023

4/10 Poor

Michael

Stayed 2 nights in May 2023

10/10 Excellent

Nick

Stayed 1 night in May 2023

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I remember when this hotel as this hotel before Rydges took it over, and the staff were invariably competent and friendly. None of that now, they're corporate jobsworths, which ruins the whole atmosphere. Also, many of the rooms have been depersonalised into 'hotel standard'.
Stayed 6 nights in Apr 2023
Response from Hotel Management on Aug 5, 2023
Hi there,Thank you for taking the time to leave us a review. I have passed your feedback to our management team to investigate further. We hope we can welcome you back sometime soon.QT Wellington

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023

8/10 Good

Jeremy

Liked: Staff & service, property conditions & facilities
Great spot - quirky Hotel.
Stayed 1 night in Apr 2023
Response from Hotel Management on Aug 5, 2023
Thanks for the 4 stars! We love hearing feedback from our guests.We hope to welcome you back!

10/10 Excellent

melissa joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is a gem. it has amazing art, stylish rooms and is walkable to all the great places.
Stayed 1 night in Apr 2023

6/10 Okay

Nathan

Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Not as good as other QT properties
Wellington QT is not on par with Auckland QT. Rooms were noisy and they seemed understaffed or inexperienced. Not the experience I’ve come to expect from QT. Improvement in service / staff and more attention to the little things would improve this property.
Stayed 2 nights in Mar 2023

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location but in need of maintenance
Stayed 2 nights in Mar 2023

10/10 Excellent

Clinton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere
Stayed 1 night in Mar 2023