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Reviews of Waterton Lakes Lodge Resort

3 out of 5
Waterton Lakes Lodge Resort
101 Clematis Ave, Waterton Park, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 1001 reviews" "
Rating 8 - Good. 390 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael S // Area General Manager on Apr 6, 2024
Good morning Larry ...I hope this note finds you well.Thank you for taking the time to leave a rating.It is appreciated.I will be sure to share your comment with The KL Team.Please let us know if we can help with anything in the future.Kind regards,

10/10 Excellent

Tanis

Stayed 1 night in Mar 2024
Response from Michael S // Area General Manager on Apr 19, 2024
Good morning Tanis ...I hope this note finds you well.Thank you very much for taking the time to leave a rating.Your time is appreciated!I will be sure to share your thoughts with The WLLR Team.please let us know if we can help with anything in the future.Kind regards,

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet time to visit but perfect if wanting a relaxing getaway.
Stayed 2 nights in Mar 2024
Response from Joyce on Mar 4, 2024
Thank you for this great review Katie! We hope you come back and stay with us again!

8/10 Good

KEITH

Business traveller
Stayed 1 night in Dec 2023
Response from Michael S // Area General Manager on Dec 15, 2023
Good afternoon Keith ...I hope this note finds you well.Thank you for taking the time to leave a rating.Your time is appreciated.I will be sure to share your comments with The WLLR Team.Please let us know if we can help anything in the future.Kind regards.

8/10 Good

Roderick

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Michael S // Area General Manager on Dec 15, 2023
Good afternoon Roderick ...I hope this note finds you well.Thank you for taking the time to leave a rating.Your time is appreciated.I will be sure to share your comments with The WLLR Team.Please let us know if we can help anything in the future.Kind regards.

6/10 Okay

H

Travelled with family
Liked: Staff & service
Front desk staff was nice. Hotel condition is old. Location is convenient.
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Nov 3, 2023
Good morning H ...I hope this note finds you well.Thank you for taking the time to leave a review as well as a rating. Your time is appreciated!I will be sure to share your comments with the WLLR Team.Through the winter months we will be renovating our guestrooms.Please let us know if we can help with anything in the future.Warm Regards,

8/10 Good

Raina

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Joyce on Oct 27, 2023
Thank you for staying with us Raina!

10/10 Excellent

Vadym

Area was clean. Staff nice and helpful.
Stayed 2 nights in Oct 2023
Response from Michael S // Area General Manager on Oct 21, 2023
Good afternoon Vadym ...I hope this note finds you well.Thank you for taking the time to leave a review. Your time is appreciated.I will be sure to share your comments with The KL Team.Please let us know if we can help with anything in the future.

10/10 Excellent

Jessie James

Liked: Amenities
good
Stayed 1 night in Sep 2023
Response from Joyce on Oct 27, 2023
Thank you for staying with us Jessie James!

10/10 Excellent

Simon

Poor services nearby
Stayed 1 night in Oct 2023
Response from Joyce on Oct 14, 2023
Thank you for your review Simon. I'm sorry to hear you were not satisfied by the local services. We hope you get a chance to come back and visit us again!

8/10 Good

raju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just 2mins walkable to the lake!
Stayed 1 night in Oct 2023
Response from Joyce on Oct 14, 2023
Thank you for this great review Raju! We hope you come stay with us again!

10/10 Excellent

Xiaodong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice
Stayed 2 nights in Oct 2023
Response from Joyce on Oct 13, 2023
Thank you for this great review Xiaodong!

2/10 Terrible

Cheryl

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Joyce on Oct 13, 2023
Thank you for your review Cheryl. We would appreciate more information as to what you didn't enjoy about your stay so we can learn for the future. If you would please contact us directly, we could benefit from your feedback.

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joyce on Oct 13, 2023
Thank you for staying with us Bianca!

2/10 Terrible

Kumaran

Stayed 1 night in Oct 2023
Response from Michael S // Area General Manager on Oct 11, 2023
Good afternoon Kumaran ...I hope this note finds you well.Thank you taking time to leave a rating. Your time is appreciated!I do apologize that we did not meet your expectations. If you feel as though you would like to discuss your experience further, please feel free to contact me personally.Please let us know if we can help with anything in the future.Regards,

2/10 Terrible

Roman

Disliked: Staff & service, property conditions & facilities
We have ordered a dog friendly room in advance and confirmed with the hotel that they are pet friendly. We also send them a message that we are coming with our dog, and they have replied “”no problem”. when we have arrived at the hotel they said there are no available pet friendly rooms. Their GM was
Stayed 1 night in Oct 2023
Response from Michael S // Area General Manager on Oct 11, 2023
Good afternoon Roman ...I hope this note finds you well.Thank you taking time to leave a rating and a review. Your time is appreciated!I do apologize that we did not meet your expectations. I have been informed of your incident. I have discussed and addressed the lack of Guest Service that you received during your visit.If you feel as though you would like to discuss your experience further, please feel free to contact me personally.Please let us know if we can help with anything in the future.Regards,

10/10 Excellent

Arnold

Stayed 1 night in Oct 2023
Response from Michael S // Area General Manager on Oct 11, 2023
Good afternoon Arnold ...I hope this note finds you well.Thank you taking time to leave a rating.Your time is appreciated!I will be sure to share your thoughts with the WLLRTeam.Please let us know if we can help with anything in the future.Regards,

8/10 Good

RAELENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how quiet the stay was. The views outside were remarkable and it was in a great location, close to restaurants, stores and the water.
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Oct 8, 2023
Good morning Raelene ...I hope this email finds you well.Thank you for taking the time to leave a rating and a review. It is appreciated.I will be sure to share your thoughts with the WLLR Team.Plse let us know if we can help with anything in the future.Regards,

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Bed was very comfortable and shower was nice and big. Love Waterton.
Stayed 2 nights in Oct 2023
Response from Michael S // Area General Manager on Oct 8, 2023
Good morning Darlene ...I hope this email finds you well.Thank you for taking the time to leave a rating and a review. It is appreciated.I will be sure to share your thoughts with the WLLR Team.Plse let us know if we can help with anything in the future.Regards,

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Entry and hallway were not clean, but everything else was good. Really enjoyed the jacuzzi tub and gas fireplace on our honeymoon in the rain and wind.
Stayed 2 nights in Sep 2023
Response from Michael S // Area General Manager on Oct 8, 2023
Good morning Mark ...I hope this email finds you well.Thank you for taking the time to leave a rating and a review. It is appreciated.I will be sure to share your thoughts with the WLLR Team.We do spend the winter season doing a Deep Clean on all the buildings. The cleaning will be addressed. Plse let us know if we can help with anything in the future.Regards,

6/10 Okay

Joseph

Stayed 2 nights in Oct 2023
Response from Michael S // Area General Manager on Oct 8, 2023
Good morning Joseph ...I hope this email finds you well.Thank you for taking the time to leave a rating. It is appreciated.I will be sure to share your thoughts with the WLLR Team.Plse let us know if we can help with anything in the future.Regards,

4/10 Poor

Laurence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was not what I expected. Iwas very disappointed
Stayed 2 nights in Oct 2023
Response from Michael S // Area General Manager on Oct 6, 2023
Good morning Laurence ...I hope this email finds you well.Thank you for taking the time to leave a review as well as a rating. Your time is appreciated.I do apologize that we did not meet your expectations.We would welcome the opportunity for you to give us another try. Plse let me know directly what concerns I can address to improve upon our facility. I would be able to help with your next reservation personally.Please let us know if we can help with anything in the future.Kind regards,

2/10 Terrible

Anton

Stayed 1 night in Sep 2023
Response from Joyce on Oct 27, 2023
I'm sorry you were not happy with your stay here. If you could please contact us directly, we would appreciate the opportunity to learn where we went wrong and how we can improve.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quick over night stay. Hard to locate the numbers to find your building and hotel room. No elevators and the stairs were not super safe. Felt cramped until you get in your cozy clean room. Nothing on site for snacks and no late night bar must go off site.
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Oct 6, 2023
Good morning Elizabeth ...I hope this email finds you well.Thank you for taking the time to leave a review as well as a rating. Your time is appreciated.Please let us know if we can help with anything in the future.Kind regards,

6/10 Okay

Edward

Travelled with partner
Liked: Staff & service
Our stay was okay. The hotel needs upgrading and for that reason we will stay elsewhere next time
Stayed 2 nights in Sep 2023
Response from Michael S // Area General Manager on Oct 6, 2023
Good morning Edward ...I hope this email finds you well.Thank you for taking the time to leave a review as well as a rating. Your time is appreciated.We are in the process of upgrading the entire facility. It will be completed thru the winter season.Please let us know if we can help with anything in the future. We would welcome the opportunity for you to give us another try.Kind regards,

10/10 Excellent

Desiree

Stayed 2 nights in Sep 2023
Response from Michael S // Area General Manager on Oct 6, 2023
Good morning Desiree ...I hope this email finds you well.Thank you for taking the time to leave a rating. Your time is appreciated.Please let us know if we can help with anything in the future.Kind regards,

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Oct 6, 2023
Good morning Harald ...I hope this email finds you well.Thank you for taking the time to leave a rating. Your time is appreciated.Please let us know if we can help with anything in the future.Kind regards,

10/10 Excellent

rama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Oct 6, 2023
Good morning Rama ...I hope this email finds you well.Thank you for taking the time to leave a rating. Your time is appreciated.Please let us know if we can help with anything in the future.Kind regards,

6/10 Okay

Dana

Travelled with family
Disliked: Amenities
This hotel had dirty carpets, and dirty entry carpets, and the fireplace wasn’t working.
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Sep 29, 2023
Good morning Dana ...Thank you for taking the time to leave a rating as well as a review. Your time is appreciated.We are in the process of renovating and upgrading our facility. We also review each room through the winter months and address all maintenance concerns. Through the winter months we all perform Deep Cleans on all guestrooms.I will be sure to share your thoughts with The WLLR Team.Please let us know if we can help with anything in the future.Regards,

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place but needs help
First night the hot water turned cold halfway my shower. Second night was okay.
Stayed 2 nights in Sep 2023
Response from Michael S // Area General Manager on Sep 29, 2023
Good morning William ...Thank you for taking the time to leave a rating as well as a review. Your time is appreciated.We review each room through the winter months and address all maintenance concerns. Through the winter months we all perform Deep Cleans on all guestrooms.I will be sure to share your thoughts with The WLLR Team.Please let us know if we can help with anything in the future.Regards,

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very pleasant visit, would return.
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Paula ...Thank you for taking the time to leave a rating and a review. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

8/10 Good

dia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property not very imprest with room and building condition
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Dia ...Thank you for taking the time to leave a rating and a review. It is appreciated ! We are in the process of upgrading our rooms and the facility in general. It will take a bit of time but we are moving forward.I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised when we arrived. We world stay here again.
Stayed 1 night in Sep 2023
Response from Matt on Sep 27, 2023
We happy to hear about your stay, we are looking forward to your next stay

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time using this hotel, it is close to everything easily walkable. I'd stay here again.
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Jesse ...Thank you for taking the time to leave a rating and a review. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

6/10 Okay

Maurice

Travelled with partner, Travelled with group
Room was clean and comfortable.
Stayed 2 nights in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Maurice ...Thank you for taking the time to leave a rating and a review. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

8/10 Good

Christine

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Christine ...Thank you for taking the time to leave a rating. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

10/10 Excellent

Jihun

Stayed 1 night in Sep 2023
Response from Joyce on Oct 15, 2023
Thank you for staying with us Jihun!

10/10 Excellent

Jeffrey

Stayed 2 nights in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Jeffrey ...Thank you for taking the time to leave a rating. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

8/10 Good

Christine, New Windsor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Exterior of all buildings needs major renovations i.e. chipped paint, rotton wood, worn-out roofs.
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Christine ...Thank you for taking the time to leave a rating and a review. It is appreciated ! We are in the process of renovating the facilities exterior. We are moving forward.I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Roger ...Thank you for taking the time to leave a rating. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had booked a standard room for one night, but when we were checking in we decided we'd like to stay for two nights. The wonderful front desk attendant (I'm so bummed that I didn't get his name) told us that the room we'd booked was booked for the next night, but he could move us to a different room for both nights. We agreed and off we went to our room. Wow, what an upgrade! We opened the door to see a king size bed, a fireplace, a jacuzzi tub, and a walk-in shower. It was such a pleasant surprise! The whole stay was just delightful. We will definitely be staying here again!
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Leanne ...Thank you for taking the time to leave a rating and a review. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

10/10 Excellent

Gerry, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Waterton..Hotel is very central
Stayed 4 nights in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Gerry ...Thank you for taking the time to leave a rating and a review. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

6/10 Okay

Donovon

Travelled with family
The property was nice. Room didn’t get cleaned. They didn’t tell us the wifi. They had old keys they gave us from 1965.
Stayed 2 nights in Sep 2023
Response from Michael S // Area General Manager on Sep 29, 2023
Good morning Donovan ...Thank you for taking the time to leave a rating as well as a review. Your time is appreciated.Policy is that we will clean guestrooms every second day unless requested by the guest. Sorry we did not meet your expectations. The Wifi access is listed on the property map that is distributed at check in. I will be sure to communicate to the Front Office Staff that they point out the wifi access code to all arrivals.I will be sure to share your thoughts with The WLLR Team.Please let us know if we can help with anything in the future.Regards,

8/10 Good

Donna

Liked: Staff & service, property conditions & facilities
Great property at great price.
Stayed 2 nights in Sep 2023
Response from Cameron on Sep 22, 2023
Dear Donna,Thank you for your review and for your positive comments about our property and pricing. We're delighted to hear that you had a great experience during your stay.Kind regards,Cameron

10/10 Excellent

glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The place was very nice. Waterton is a beautiful area. The hotel was a bit pricey but we had a nice stay.
Stayed 1 night in Sep 2023
Response from Cameron on Sep 22, 2023
Dear Glen,Thank you for taking the time to leave us a review, we're glad you found us nice and enjoyed your stay.Kind regards,Cameron

6/10 Okay

Betty-Jane

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Michael S // Area General Manager on Sep 28, 2023
Good afternoon Betty-jane ...Thank you for taking the time to leave a rating. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2023
Response from Cameron on Sep 22, 2023
Dear Jeffrey,Thanks for taking the time to leave us a review, we're glad you enjoyed your stay.

8/10 Good

Ervin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was ground level, easy to access , and centrally located.
Stayed 1 night in Sep 2023
Response from Cameron on Sep 22, 2023
Dear Ervin.Thank you for sharing your positive feedback about our property. We're delighted to hear that you found it convenient and centrally located.Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Kind regards,Cameron

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has comfortable rooms. Bed was good, bathroom clean and convenient. Overall, good. Enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from Cameron on Sep 22, 2023
Dear Mary,Thank you for your fantastic rating and positive comments about our resort. We're delighted to hear that you found our rooms comfortable, with a good bed and clean, convenient bathrooms. It's wonderful to know that you enjoyed your stay overall.Warm regards,Cameron

10/10 Excellent

Sherrill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was conveniently located to walk to restaurants and shops in the town. The room was very comfortable and had everything that we needed. The staff was very helpful in setting up the murphy bed for us.
Stayed 1 night in Sep 2023
Response from Cameron on Sep 22, 2023
Dear Sherrill,Thank you for your fantastic rating and wonderful comments about your stay at our lodge. We're thrilled to hear that you found our location convenient for accessing restaurants and shops in the town.We're also pleased to know that you had a comfortable room equipped with everything you needed and that our staff was helpful during your stay.Kind regards,Cameron