"The concierge who worked the night we checked in was a lady and she was very attentive and helpful. She helped us with the heater in the room and a second time she tried to fix the TV for us. He was not connecting to the cable box. She brought a second box but unfortunately that didn’t fix the problem. We did not have TV and I felt it was too late to the fix the problem. The TV would still not connect to the cable box in our room, but other than that everything was great. We were heading to the...