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American Inn & Suites Waterford – Avis

3 out of 5
American Inn & Suites Waterford
7076 Highland Rd, Waterford, MI

Avis

6,4
Note de 10 – Excellent, d’après 143 avis sur 743." "
Note de 8 – Bien, d’après 201 avis sur 743." "
Note de 6 – Acceptable, d’après 147 avis sur 743." "
Note de 4 – Médiocre, d’après 115 avis sur 743." "
Note de 2 – Terrible, d’après 137 avis sur 743." "

6,6/10

Propreté

7,4/10

Service et personnel

5,2/10

Commodités

6,0/10

État et installations de l’hébergement

5,2/10

Écoresponsabilité

Avis

4/10 – Médiocre

Elizabeth

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Black mold in bath. Drain in tin wouldn’t hold water. Smoke detector hanging, brackets on wall without a picture, busted out windows & screens visible from parking area, halls/stairs from side entrances filthy. Bedside lamp did not work, bedding was threadbare, bed lumpy and concave, and no extra blanket. I could go on…
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Lorell

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We got to our room through dirty hallways and the room was just as disgusting. We immediately told them we were leaving. Since booked through expedia our room was not credited. We stayed at a VERY nice Crown Plaza!!
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Edward

Voyage en groupe
Points faibles : Propreté
There was kids running around the hotel unsupervised like maybe they lived there . It looked like a halfway house for drug addicts. The police was there at 2 different incidences that I saw. Plus dogs barking at all different times of the day .
Séjour de 3 nuits en mai 2024

4/10 – Médiocre

Michael

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
**Faded Elegance with Room for Improvement** I recently stayed at this hotel, a place that once exuded charm and top-notch service. Unfortunately, my experience revealed that the hotel has seen better days, particularly when compared to its pre-COVID prime. Cleanliness was a noticeable issue. The rooms, while not filthy, lacked the meticulous attention to detail that used to be a hallmark of this establishment. Dust in corners and a less-than-pristine bathroom were disappointing. The amenities have also taken a hit. Previously, the hotel boasted a range of facilities, but many are now either closed or poorly maintained. The once-vibrant pool area felt neglected, and the fitness center had outdated equipment. Service, while still polite, lacked the enthusiasm and attentiveness of the past. The staff seemed stretched thin, and the personalized touch that made stays here special was missing. However, it's important to note that the hotel is priced accordingly. For the cost, it remains a decent option, particularly for those who prioritize budget over luxury. The essential functions of the hotel are intact, but it's clear that its best days are behind it. In summary, it is not super awful, but it no longer matches the high standards it once set. For those with fond memories of its former glory, the decline is evident. Yet, for the price, it still offers a reasonable stay, albeit without the shine it once had.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Teri

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
If I could upload photos I would. This place is trash. Literally, a horrible smelling trash bag left in the hallway. The room was disgusting. The tub had black all over it, what appeared to be deqd skin in the tub.. air conditioning did not work, elevators did not work. Was moved to another room. No working air. Stains on the bedding... cigarette and weed stench . The only positive i can give was the woman at the front desk was very nice and apologized. Recieved a refund and left asap. It appears all the drug addicts of waterford have found a new place.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Patricia

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The first room that I was given was dirty, I took pictures and showed the receptionist. I was switched to a different room which was clean. For the price that they charge it was horrible
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Thomas, Cleveland Heights

Points faibles : Propreté, état et installations de l’hébergement
Halls and entrance lobby were filthy. Trash and food remnants on the floor along with muddy footprints. Loud rooms with doors propped open. Pool inconveniently not open in morning for exercise yet open until 11 at night and available to anyone off the street willing to pay $10. Room was at least mostly clean but furniture old and beat up. 1980s jetted tub I didn’t try. Terrible and won’t be back.
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Matt

Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Strike plate was missing, so the door could be pushed in and anyone with a screwdriver could have broken in. It was missing the secondary security latch lock on the inside of the door. Wasn’t very clean anywhere at this hotel.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Jacob

Voyage en famille, Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Do not stay here. Emergency door broken, smoke detector taped up, air conditioner in room fell apart while we slept. Trash in hallway. Shower head sprayed everywhere. Partying all night. Absolute nightmare and no help.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Larry

.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Alex

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Absolutely disgusting. Smelled of smoke and animals, floors filthy, several men standing around in the hallways with seemingly no place to be and for no reason. Front staff rude and extremely unhelpful. Didn’t even make it into our room because I felt unsafe, not to mention the barking dogs.
Séjour de 1 nuit en avril 2024

8/10 – Bien

lori

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
the smell of pot was so prevalent in the halls. It was a horrible walk to get to our room at the end of the hall even though it was supposed to be non smoking area. The room was nice and it was clean. It was a safe area to stay.
Séjour de 5 nuits en avril 2024

6/10 – Acceptable

Susan

Just not inviting.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Annette, Columbiaville

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We had to change rooms 3 times before we got an acceptable room. The first room smelled, hair in the freezer, holes in the wall, cigarette burns on the bedding, lights didn’t work in the bathroom, poop in the toliet, and wires hanging where the smoke detector shoukd have been. Room #2 smell, holes in the walls, what looked like a blood spot and cigarette burns on the bedding. Room #3 was better, not great, but okay. We were tild that the owners have only owned the hotel for a few months, very limited staff, and the first ywo rooms were not even supposed to be rented out. I was ready to change hotels and be out the money since it was non-refundable.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Romauldo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024

4/10 – Médiocre

Bryant

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Rylie

Séjour de 1 nuit en mars 2024

4/10 – Médiocre

April

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Angela

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Blood stains on mattress, room smelled like smoke. They didn’t serve breakfast. Staff was nice. Seemed they have limited resources to accommodate
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Timothy

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Very dirty. Floors and carpeting were filthy. I had 5 lights in my room and only one worked. Broken lamps. Old and beat up furniture. Many water stains on the ceiling. Front desk staff was nice, but that was about it.
Séjour de 1 nuit en mars 2024

8/10 – Bien

James

Points forts : Service et personnel
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Michael

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Noisy, no breakfast
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Lori, canton

Voyage en groupe, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Front desk guy was helpful, beds were nice and water pressure in tub was great, however, security mindied people would not like the place. Very insecure, we make our own blockade of the door but for normal traveler, not secure or safe. Very dingy, corners were dirty, paint peeling. very outdated. Exterior doors didnt lock and door lock inside had already been kicked in before. Tent got stolen in 10 minutes just 2 miles down street.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Kyra

Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Been to this location numerous times & its always a pleasure! Staff is super friendly & my kids love the giant jacuzzi tubs in the rooms!
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Zoe

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Its exactly what you pay for. The only pleasentries is that I spent less than expected.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Martha

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
The bed was so hard and rough , it looked very dirty.. very old looking inside the room… the jacuzzi was dirty around the knobs it was a very unpleasant experience
Séjour de 1 nuit en février 2024

2/10 – Terrible

Jamie

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I reserved a room with a king size bed and jetted bathtub. When I arrived and checked in I had to sign paperwork that stated a different price (an amount less than I paid on the app) strange but didn't think much of it. When I got to my room it was not the room that I had reserved and paid for. Not a king size bed with jetted bathtub. It was two queen beds. Went down to the front desk with my phone to explain that I didn't book this room. I was told that they were all out of the rooms that I had reserved and paid for. Confused to how this happens when I already paid for the room. The hotel room was not very clean. Dusty, bathtub in the bathroom was missing part of the side, paint flaking of the ceiling in the bathroom, air-conditioner/heater was dirty. Just overall not a clean or well maintained hotel. Will not be staying there again.
Séjour de 1 nuit en février 2024
Guest Relations a répondu le 12 févr. 2024
Thank you for your feedback, we are very sorry, but there can be a disconnect when booking with a 3rd party, our manager Amy is more than willing to have a discusion on the protocal. We apologize again for any confusion and appreciate your understanding.

2/10 – Terrible

Xzavair

Voyage avec des animaux de compagnie
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Nasty room. Nasty hotel. I advise you to sleep elsewhere. I don't even leave reviews
Séjour de 2 nuits en février 2024
Guest Relations a répondu le 14 févr. 2024
Thank you for your feedback, as it helps us to make changes and be better for our guests, we are very sorry that you did not have a better stay and we will send this to the manger for review. Thanks again.

2/10 – Terrible

MistyDawn

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Horrible
Guest Relations a répondu le 29 janv. 2024
Thank you for your feedback, we are very sorry that we let your down and invite you to speak with our manager to resolve any issues.

8/10 – Bien

James

Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 29 janv. 2024
Thank you for your rating and recommendation, we are taking great strides to acheive a clean and comfortable hotel with a geat staff and it is good to see we are inporoving. We wish you safe travels.

4/10 – Médiocre

Catherine

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Guest Relations a répondu le 29 janv. 2024
Thank you for your rating and business, we appreciate both!

6/10 – Acceptable

Heavin

Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 8 févr. 2024
Thank you for your rating and patronage, we appreciate both!

2/10 – Terrible

Amber

Séjour de 2 nuits en janvier 2024
Guest Relations a répondu le 5 févr. 2024
Thank you for yuor feedback, we are sorry that you did not have a better stay and we invite you to speak with our manager Amy to resolve any issues. Best of luck in your future travels.

6/10 – Acceptable

Syed

Points faibles : Propreté, service et personnel
Room allocated was full of smoking smell. And has furniture that was simply disgusting. When I called front desk to complaint, the staff member was extremely rude. The next morning the manager helped me and my issues were resolved.
Séjour de 2 nuits en janvier 2024
Guest Relations a répondu le 16 janv. 2024
Thank you for your feedback, we are very sorry that you were not helped by our front desk. We are making changes and under new management and we have let one fo our staff member go. We are in the midst of re-training.

2/10 – Terrible

Raeanne

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 16 janv. 2024
Thank you for your rating and feedback, we are very sorry that you did not have a better stay. We are under new management and making changes.

4/10 – Médiocre

Karen

Points forts : Propreté
Points faibles : État et installations de l’hébergement
The first room was cold, the heater was putting out cold air. They moved us from a king room to 2 doubles. That heater was coming off the wall and they had to tape it so the cold air wouldn’t come through. Very disappointed.
Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 16 janv. 2024
Thank you for your feedback, we apologize that you were not comfortable. We are doing our best to make changes to ensure that you have a better stay. we appreciate you brigning this to our attention.

10/10 – Excellent

Beth

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Pulling up to hotel- it looked sketchy. Right when you walk in it didnt look bad, then getting in the elevator- i was afraid id die it- it was so outdated & rickety. Walking to the room- they tried to do upgrades but you could tell it was w/the poorest quality/cheapest flooring & the floor was wavey. The room smelled funny, a cheap matress, they gave you 4 couch pillow sized pillows, & a sheet & what looked like a thin curtain for a bedspread- it was dirty & im pretty sure the sheets werent changed in between stays. Lesson learned - you get what you pay for- the only positive was convenience of the location for me. I did survive tho & didnt bring home any bedbugs so theres that.
Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 10 janv. 2024
While we thank you for your feedback, we are a limited service budget hotel we do our best to keep an affordable rate and keep a comfy hotel and yes the elevator sounds rickety, but it is serviced. We absolutely clean our rooms between every stay, as you know the linens are used by other guests, so we cannot throw them away after every use, there is a chance that they might have a small stain (even tho we bleach them, makeup stains are hard to remove, so again we bleach them and sometimes twice, occasionally you might see shadows) You can request a different set of towels and we are happy to change them out for your during the day anytime, and at night if you come to the front desk, you can again switch them out, but you will need to give us old ones to switch. We do not want to lose your business and we are under new management (Amy) and she is performing random and regular audits of our hotel and our rooms, She would be happy to help anytime. Yes we are happy that you survived. Best of luck in your future travels.

2/10 – Terrible

Ashlea

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 8 janv. 2024
Thank you for your business and feedback, we are very sorry that you did not have a better stay and we invite you to speak with our manager to resolve any issues.

8/10 – Bien

Madison

Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 29 janv. 2024
Thank you for your rating and recommendation, we greatly appreciate your business.

8/10 – Bien

devan

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Room was large, nice jetted tub in the bathroom. It was a great stay especially for the price, it was discounted from 85 to 55 for the night. The only disappointing thing was the coffee was weak and there were no other amenities for breakfast. Not even creamer… just coffee, cups and lids it was weird. No stirrers or spoons either.
Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 8 janv. 2024
Thank you for the info. I will let the managers know. We appreciate your feedback and business.

2/10 – Terrible

Eric

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023
Guest Relations a répondu le 8 janv. 2024
Thank you for your rating, we are sorry that you did not have a better stay and we invite you to speak with our manager to let her know of any issues. Best of luck in your future travels.

8/10 – Bien

Stephanie

Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 8 janv. 2024
Thank you for the great rating! We are pleased to hear that you enjoyed your stay and we wish you safe travels and if they bring you this way, please come back and see us!

10/10 – Excellent

Steve

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Guest Relations a répondu le 8 janv. 2024
Thanks Steve! We appreciate the rating and especially your patronage! We hope that you will come back and see us again if you are ever in our area.

2/10 – Terrible

Tina

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 8 janv. 2024
Thank you for your rating and business, we appreciate both!

10/10 – Excellent

Andrew, Mill Spring

Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 4 janv. 2024
Thank you for your feedback and the awesome rating! We are so happy to hear that you enjoyed your stay and we look forward to your return!

10/10 – Excellent

Clarence

Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 23 janv. 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 – Excellent

Clarence

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everyone I dealt with was very friendly and helpful. I originally was staying 1 night to check the place out and ended up staying 3 more nights
Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 4 janv. 2024
Thank you for you patronage and recommendation. We apprecaite both!

4/10 – Médiocre

Heather

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 2 janv. 2024
Thank you for your rating and your business, we appreciate both.

6/10 – Acceptable

Dave

Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 2 janv. 2024
Thank you for your patronage! We greatly appreciate it! We wish you the best New Year.