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Reviews of The Westin Washington, D.C. City Center

4 out of 5
The Westin Washington, D.C. City Center
1400 M Street, NW, Washington, DC

Reviews

8.4

Very good

Rating 10 - Excellent. 708 out of 1220 reviews" "
Rating 8 - Good. 259 out of 1220 reviews" "
Rating 6 - Okay. 101 out of 1220 reviews" "
Rating 4 - Poor. 74 out of 1220 reviews" "
Rating 2 - Terrible. 78 out of 1220 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Felicia

Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one night stay. Bed was extra comfy.
Stayed 1 night in Apr 2024

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to stay would definitely stay here again everything is close by and easy to get too by walking rooms at hotel very clean and had a really good time staying here See you soon Washington DC
Stayed 1 night in Apr 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Amenities, property conditions & facilities
The Valet service gentleman and women were EXCELLENT!! We really enjoyed our visit.
Stayed 2 nights in Apr 2024

8/10 Good

Cinnamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024

6/10 Okay

sally

Business traveller, Travelled with partner
It was ok. Nothing special. Didn’t love the neighborhood. No good coffee shops or restaurants nearby. There was a bartender I liked a lot.
Stayed 7 nights in Apr 2024
Response from Front Office Department on Apr 14, 2024
Good Morning Sally. Thank you for giving us your feedback. Please next time we will be more than happy to extend recommendations nearby through our Concierge.

8/10 Good

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and the room was comfortable the hotel was clean and it was a nice atmosphere.
Stayed 1 night in Apr 2024
Response from Front Office Department on Apr 14, 2024
Good Morning Tamika. Thank you for your feedback. We hope to see you again.

2/10 Terrible

Catherine

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My flight got delayed and I arrived after midnight. The hotel found my reservation but told me that my room was given away and they had no room. It took over 30 minutes to figure out what to do. I was sent to another lesser hotel farther away from where I wanted to be well after 1am, and the Westin hotel did not even provide transportation to and from this alternative hotel but instead asked that I submit my Lyft receipt to get reimbursed. The next morning, I had to check out of the alternate hotel and check into Westin which meant I needed to rearrange my morning schedule. At check out from Westin the next day, I still haven’t heard about the reimbursement and when I inquired, the hotel manager gave me the money in cash and asked if I actually want the change in coins. All around super disappointing customer service, like local motel level. I expected more from Westin and was sorely disappointed.
Stayed 2 nights in Apr 2024
Response from Management on Apr 14, 2024
Good Morning Ms. Catherine. We apologies for not met your expectations with our property. After reviewing your survey we would like to invite you back to our property. Our Front Office Manager Mr. Cabrera will connect with you via email. Have a great day.

10/10 Excellent

latamara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. They offered buffet style breakfast which was a traveling with kids. Overall very nice and I will stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Peter the Concierge was very kind and considerate. Room was very quiet and it was fairly easy to walk to the Mall.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rosemary, West Palm Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great! We love Westin
Stayed 10 nights in Mar 2024

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition to the below... Expedia asked for feedback on my check-in experience but then asked me to fill out a full review, so I did. It would have been nice if you had sent my feedback to the appropriate place instead of censoring and rejecting my review. -- I tried to change my name on the reservation with Expedia, but it seems like they never sent that to the hotel. The hotel was unable to let my friend check in until I got there, even though I had already left my bags there and charged my credit card and called them on the phone when he arrived.
Stayed 1 night in Apr 2024

8/10 Good

loren, FORT WORTH

Travelled with family
Liked: Cleanliness
Close to shopping and tourism
Stayed 3 nights in Apr 2024

10/10 Excellent

Princess, Cary

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. Our room was very clean. The bed was very comfortable (my husband has had 2 back surgeries & he was able to sleep comfortably. 5 star hotel
Stayed 1 night in Apr 2024

2/10 Terrible

Polina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aliyah

Stayed 2 nights in Mar 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive
Stayed 1 night in Mar 2024

6/10 Okay

Elizabeth

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Ella

Travelled with family
Liked: Property conditions & facilities
The property is beautiful.. the rooms are ok and staff was amazing
Stayed 4 nights in Mar 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the short stay
Stayed 1 night in Mar 2024

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Clarice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Stayed 1 night in Mar 2024

10/10 Excellent

Rose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Elena

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Chanese

Stayed 1 night in Mar 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karissa

Stayed 1 night in Feb 2024

2/10 Terrible

Sheila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at 530pm after looking at colleges all day to check in and were told we were rebooked at another hotel. I had checked in online earlier in the day and didn't get an email about this change until 459pm. The second property was a lot smaller - we have two grown teenagers. Parking was not on site. Overally staff was unaccomodating, barely apolegetic. Very disappointed in the Westin, where we have always had a good experience.
Stayed 1 night in Feb 2024
Response from Management. on Mar 3, 2024
Good Afternoon Ms. Sheila. I would like to connect with you. Please let me know which is your best phone number to call you. I do apologies for all this inconvenience.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptional. Walking distance to restaurants. Two long blocks from the White House. Friendly staff and helpful. Breakfast is rather expensive - 30.00 per person but you get a lot of food. However there is a Starbucks in the lobby which has breakfast sandwiches, bagels and fruit. Will stay here again!!!
Stayed 4 nights in Feb 2024

10/10 Excellent

DANBING

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 4 nights in Feb 2024

4/10 Poor

ilana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room I stayed in was absolutely disgusting, especially for the money I spent for 3days. Rust all around the bathroom, the shower head with calcium showing. The sink was so discolored and not updated. Rust on the base of the bathroom floor. I’ve stayed at the Westin at National Harbor and the upkeep was impeccable! I’m a Westin fan but this has me wanting to go to another Hotel change. DC has to better.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bertha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tizha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 2 nights in Feb 2024

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
The room wasn’t ready at check-in
Stayed 2 nights in Feb 2024

10/10 Excellent

George

Stayed 2 nights in Feb 2024

10/10 Excellent

Elliott

Stayed 2 nights in Feb 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, confortable and well located
Stayed 3 nights in Feb 2024

6/10 Okay

Gabrielle

Travelled with family
The AC in our room went out & they sent someone to fix it but it never got fixed. It took us multiple times of trying to get someone up to our room to fix it & eventually asking to be moved to another room for a resolution to be made. We did not have an enjoyable stay 2 out of the 3 nights we stayed here.
Stayed 3 nights in Feb 2024

10/10 Excellent

MICHELLE

Stayed 1 night in Feb 2024

10/10 Excellent

lawanda, Winston Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, it was clean, the check-in process was quick and easy, the staff was professional and polite.
Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Tania

Stayed 1 night in Feb 2024

2/10 Terrible

Tiante

Stayed 1 night in Feb 2024

10/10 Excellent

Syed Hasan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property friendly staff and very safe location if you’re staying with family.
Stayed 1 night in Feb 2024