2/10 Terrible
Jeffrey
May 29, 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
DO NOT STAY HERE THE SECURITY TEAM WILL TRY TO STEAL YOU ITEMS AND INVADE YOUR PRIVACY.My sis had the security team bust in her room and break the emergency latch because the said that her phone alarm was going off while they were there they was going thru her items and after it was reported the Head of security said it was protocol because she was in a handicapped room but our receipt dose not say that. I told him that was wrong they invaded a woman’s privacy that was rooming alone so reported the situation to corporate and they still left her in the same room with the bro king lock from when they broke in. My sister also could not find her perfume afterwards. So after check out as retaliation they over charged us for a fake smoking Fee which they won’t show evidence of me smoking in the hotel and also the hotel smelled of smoke when we checked in they also charged us extra on check in when I booked 3rd party and it was pre paid. This is my second time staying here two months I even brought someone with me who was harassed by security at 4am so you know how scary that is for a woman PLEASE be careful at this hotel it was I very scary experience and they will steal your money in retaliation if you report them or call corporate and your items will come up missing thanks HILTON DC for a HORRIBLE EXPERIENCE
Jeffrey
Stayed 2 nights in May 2023