3/5 Okay
Alec
Travelled with partner
Sept 6, 2022
Liked: Cleanliness, amenities, property conditions & facilities
Room was fine and building was clean. The staff was just lacking. Housekeeping was in my room when I arrived sitting in a chair doing administrative work. Was surprised when I arrived. Left quickly, but left her phone charging so I had to find her and return it to her. The service on the rooftop bar was lacking. I waited 20 mins after ordering for my drink, and when I checked in on it the bartender told me it was in the lineup and she’d get to it in the order it was received. ten minutes later I ask another employee to check for me. He said he would “when he had a sec”. Finally received the drink 35 mins after it was ordered, but was told I had to hurry because they were closing. The following evening the restaurant downstairs had similar service. It took multiple pass-bys from bartenders before anyone took our order. It took a long time for the order to come out and then it was incorrect so we had to wait longer. All the events were small things, but put them all together and it made me decide to just use another hotel for my next trip to DC.
Alec
Stayed 3 nights in Sep 2022