The shuttle from the airport to the hotel drove right past my family after I called to request the shuttle. 50 minutes later, the shuttle didn’t come back and I was still on hold with the hotel when we decided to just take a taxi. After arriving to the hotel and asking why the shuttle didn’t come back, the receptionist told me “he’s busy” not an excuse, if you ask me. Depending on the receptionist, you either were given a bottle of water from the cases behind the counter or were told you had to buy a $3 bottle of water. Not a Hilton experience at all. Save your money and stay elsewhere.