Lobby sitting area

Reviews of Kimpton Hotel Monaco Washington DC, an IHG Hotel

4.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Amenities
Great staff and wonderful building/environment. Great part of town. Great restaurant.
Stayed 2 nights in Mar 2024

8/10 Good

Carole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location for our activity at the Arena and great restaurants all around. Such a fun weekend!
Stayed 2 nights in Feb 2024

10/10 Excellent

Annley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around!
Stayed 1 night in Feb 2024

10/10 Excellent

Roxane

Friendly atmosphere every one was very helpful we will stay there again! Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Todd, Harbeson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very convenient!!
Stayed 3 nights in Nov 2023
Response from Reina Munoz, Front Office Manager on Feb 4, 2024
Grateful for your positive survey! Your encouragement is our motivation. Looking forward to continuously serving you with excellence.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love Hotel Monaco. Interesting property/architecture and free wine hour are always the best. This trip we were out on the lower floor for the first time hallways underground and our room smelled like mildew. This hasn’t been typical with previous stays which was a shame.
Stayed 2 nights in Jan 2024
Response from Reina Munoz, Front Office Manager on Feb 4, 2024
Appreciate your positive survey! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We're sorry to hear about your less-than-perfect experience being placed on a lower floor. We take your concerns seriously and are committed to addressing and resolving them to enhance your future experiences.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reina Munoz, Front Office Manager on Jan 12, 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

4/10 Poor

christopher

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Reina Munoz, Front Office Manager on Jan 12, 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

10/10 Excellent

Kylie, Jackson

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the shower was cold, and would not warm up.
Stayed 1 night in Dec 2023
Response from Reina Munoz, Front Office Manager on Jan 12, 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

8/10 Good

Robert, Sudlersville

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful old Post Office turned into a hotel. My biggest complaint was the water in our room. After a night of being at a concert at Capitol One Arena, a shower is a must. Unfortunately the water in the bathroom either ran scolding hot or cold. There was no hope of getting it to just warm. At 1 a.m. we just gave up and would try again before departing. No luck, same story. Upon check out when asked how our stay was, I mentioned the water and it seemed like the issue came as no surprise and we were told to have a nice day. The hotel is nicely decorated but falls short on amenities.
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
"Your feedback matters! Thank you for sharing your thoughts with us. Your input helps us improve and better serve you in the future. Gratefully, Kimpton Monaco- Washington DC

10/10 Excellent

Janet

Stayed 1 night in Dec 2023
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
"Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When checking in the staff at the front desk was not very hospitable and made you feel like you were a burden. However, when checking out the gentleman that was assisting me was very helpful and friendly.
Stayed 1 night in Dec 2023
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
"We're sorry to hear about your experience. Your feedback is crucial for our improvement. Please allow us a chance to make things right. Thank you."

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area and the nostalgia of the hotel.
Stayed 2 nights in Dec 2023
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience mixed with a bit of nostalgia. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excellent

Gabor

Stayed 2 nights in Dec 2023
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with 5 star service!
Stayed 1 night in Nov 2023
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excellent

Edith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my brief stay. Clean, well appointed room. Lion sculpture above the bed and Alexander Hamilton bust in the corner. Free wine at happy hour. Great service in the restaurant. I’d stay there again!
Stayed 1 night in Nov 2023
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

4/10 Poor

Madeline

Liked: Cleanliness
Just a little too hip for its own good. I liked the vaulted ceiling in my room; didn't love the giant lion's head mounted above the bed, and grateful that this property isn't in an earthquake zone. Also didn't love the toilet that took 3 tries to flush even toilet paper; the literally block-long walk to get to my room (and no closer way in, although I could exit thru a side door) and no coffee maker in the room, nor in the lobby on Sunday until 8:30am. Also wasn't so happy that there's a full flight of stairs to lug your bags up to get into the hotel, and there isn't anyone standing outside to ask if you need help. Even in the lobby when i left, no one thought to offer me help carrying my full-size suitcase back down the stairs. To top it off, breakfast was downright depressing. I was the only one there at 7:30 in the morning, yet I was uncomfortably seated in the bar area rather than a normal table (because I was alone? but there was literally no one at any of the other tables...) My breakfast, which to their credit they did comp, included the worst eggs benny I've ever experienced-- poached eggs with the yolks a little gelled (like they sat in a sous-vide bag or something) and felt like a cold jellyfish in the mouth; equally cool and kinda damp english muffin; tiny dollop of thin hollandaise. Eeeyuck, hope the other entrees were better.
Stayed 2 nights in Nov 2023
Response from Reina Munoz, Front Office Manager on Jan 12, 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

10/10 Excellent

Craig M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

8/10 Good

Mark, Reston

Stayed 1 night in Nov 2023
Response from Reina Munoz, Front Office Manager on Jan 12, 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reina Munoz, Front Office Manager on Dec 26, 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 Excellent

Tiffany

Stayed 1 night in Nov 2023
Response from Reina Munoz, Front Office Manager on Nov 16, 2023
Thank you for the perfect 10 out of 10 rating! We appreciate your positive feedback and look forward to providing excellent service during your future visits.

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great DC location
This hotel is in an elegant, historic building in a very walkable part of Washington. Its close to many major landmarks, and the restaurant and bar attract not just tourists but locals too. We will definitely stay here again when we visit DC.
Stayed 1 night in Oct 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for your kind words! We're thrilled to hear you enjoyed your stay at our historic hotel in Washington. We look forward to welcoming you back on your next visit to DC.Best regards,

10/10 Excellent

Agustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 1 night in Oct 2023
Response from Reina Munoz, Front Office Manager on Oct 20, 2023
We appreciate your feedback and are delighted you had a great time during your stay.

10/10 Excellent

LAURIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel. Staff was wonderful! Very close to museums and historical monuments.
Stayed 1 night in Oct 2023
Response from Reina Munoz, Front Office Manager on Oct 20, 2023
Thanks for sharing your feedback, were so happy to hear that you had a wonderful stay and explored the nearby attractions.

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service
This is the second time I’ve stayed at this property in the last 5 months. The first time, it was absolutely incredible. The staff was amazing and it was the only reason I came back to this hotel for this trip. The staff, specifically the lady at the front desk was horrible! She was rude and not welcoming. The toilet in the room had dried urine on the seat. Overall, I’m reminded that staff make or break the experience. I probably won’t be coming back, there are plenty hotels in the area. Just bummed out how different the experiences were. One amazing, where we decided we’d only want to stay at that hotel to this time where I don’t imagine we’d come back. Extremely disappointed.
Stayed 2 nights in Oct 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about the disappointing experience you had during your recent stay. Your comments are important to us, and we take them seriously. Please rest assured that we will address the issues you've raised with our team to ensure a more positive experience in the future.We apologize for falling short of the high standards you experienced during your first stay.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reina Munoz, Front Office Manager on Oct 20, 2023
Thank you for the feedback.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reina Munoz, Front Office Manager on Oct 20, 2023
Thank you for the feedback!

2/10 Terrible

John

Travelled with partner
Disliked: Staff & service
The customer service wasn’t the best and I’ll look for a different hotel next time.
Stayed 1 night in Sep 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for sharing your feedback. We're sorry to hear about your experience, and we appreciate your honesty. We strive to improve and hope to have another chance to provide you with a more positive stay in the future.

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Way over priced for the poor quality and customer service. We have stayed in hotels for less $250 per night that were much nicer. Very disappointed!
Stayed 4 nights in Sep 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
We apologize for falling short of your expectations. Your feedback is valuable, and we'll use it to improve. We hope to have the opportunity to provide a better experience in the future.

4/10 Poor

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was excited to book this property having used the bar many times when I lived in DC around the time the hotel opened. The “first floor” is underground and has no windows. The room has little to no amenities. Coffee machine broken, replacement machine which came hour later came with wrong pods. Additional incorrect pods came after another hour long wait in the morning. Both bar areas were closed for a private event and unusable. None of the phone lines to room service or restaurant worked from the hotel room. Would book the Riggs instead - amazing bar there.
Stayed 1 night in Oct 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay. Your feedback is crucial, and we will address these issues promptly to enhance our services. We appreciate your understanding and hope to have the chance to welcome you back for a more positive experience.

6/10 Okay

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for your feedback. We appreciate your input and are committed to improving our services. If there are specific areas you feel we can enhance, please let us know. We value your opinion.

10/10 Excellent

Victor, S chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for your positive review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

10/10 Excellent

john h

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel by food pricey if you have children with you
Stayed 1 night in Sep 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for your positive feedback! We're thrilled you enjoyed your stay. We appreciate your comment on the pricing and will consider it for future improvements. We look forward to welcoming you back.

4/10 Poor

Aliah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is an old building so it had a smell once you get to the rooms, It’s not a modern hotel. My initial room was not thoroughly cleaned. A used cup and a used face mask was left in the room. The staff was very friendly and accommodating and switch my room. Overall not a fan of this particular hotel.
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconveniences. We're glad our staff could address the issue promptly. Your input is valuable as we strive to enhance our services. We hope you'll consider giving us another chance in the future.

10/10 Excellent

Lenke

Liked: Cleanliness
Excellent reception, clean rooms and happy hour!
Stayed 1 night in Sep 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for your positive review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

4/10 Poor

Miles

Liked: Staff & service, amenities
Disliked: Cleanliness
The room I stayed in smelled like mildew. The sheets the pillows.
Stayed 1 night in Sep 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced. We take this feedback seriously and will address the issue promptly. Your comfort is important to us, and we appreciate your understanding.

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience but there was no bathrobe's in the room no wine and the restaurant was closed other than that it was pretty good.
Stayed 2 nights in Sep 2023
Response from Reina Munoz, Front Office Manager on Nov 11, 2023
Thank you for sharing your positive experience with us. We appreciate your feedback regarding the missing amenities and restaurant closure. We'll address these concerns to enhance future stays. We look forward to welcoming you back.

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Richard

Liked: Staff & service

10/10 Excellent

Antwon, Jenkintown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the overall look of the hotel and decor. The Dirty habit restaurant was beautiful with great food. We will be back!
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Stayed 1 night in Jul 2023

6/10 Okay

Edmund

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

AHMAD ADNAN, ALBANY

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION/GREAT STAFF
Stayed 3 nights in Jul 2023

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is expensive in the neighborhood and in DC, especially restaurants.
Stayed 10 nights in Jul 2023

2/10 Terrible

Franco

Stayed 2 nights in Jul 2023

8/10 Good

Dreanna, Stafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in close proximity to my destination. I enjoyed the morning coffee bar. My room seemed to be one of the older in the building. Weed smokers were evident inside and outside of the building.
Stayed 1 night in Jul 2023

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Ramoncito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden charges ($95 per night) coupled with $65 fee for valet made 2 night stay considerably more expensive than expected.
Stayed 2 nights in Jul 2023