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Reviews of Homewood Suites by Hilton Washington DC Convention Center

3.5 out of 5
Homewood Suites by Hilton Washington DC Convention Center
Washington, DC

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Toyaii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little annoying! The hotel is on a busy street so loading in and out caused a little jam. But everything else was great! Room was clean and the staff was great! Diamond at front desk is literally the best!
Stayed 1 night in May 2024

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 6 nights in Apr 2024

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Always ready to help.
Stayed 1 night in Apr 2024

10/10 Excellent

Payal

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 2 nights in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

2/10 Terrible

Brian

Disliked: Cleanliness
Though the staff tried to make my stay better, th eonline Booking company « E » and Homewood Suites had an issue among themselves which left me first without reservations, and secondly, had me put in a room that was neither the size nor standard that I paid for through the online booking company « E »The staff contacted me a couple times by room phone but only responded to one of my requests, I asked for towels and was "tossed" 17 towels by the house man. This was supposed to be a vacation. It was quite the opposite. I have a cute allergies to dogs and cats. I requested a pet free room. It was like staying in a kennel. I would not recommend anyone stay at Homewood Suites nor would I recommend anyone use Expedia to book a getaway.
Stayed 3 nights in Mar 2023

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

8/10 Good

Meredith, babylon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our staff here. A family of 5, it was slightly tight quarters in their 1-bedroom suite, the beds were tiny (Full size), but the living area had a small kitchenette which was nice. Our bathroom was a nice size, but the shower did not drain on the first day, they immediately remedied it, and had quick customer service. The staff throughout were great, very friendly, helpful and accommodating. Breakfast was lack luster, not stocked very quickly, and limited choices, but what do you expect for free. The parking was very easy to miss! so pay attention when arriving. There were plenty walkable restaurants, and a grocery store across the street. We couldn't walk to any sites, but it was a short drive if you time it right to avoid DC rush-hour. I would stay again and recommend.
Stayed 2 nights in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

4/10 Poor

Rucha

Stayed 1 night in Apr 2024

2/10 Terrible

Rucha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kitchen was terrible
Stayed 3 nights in Apr 2024

10/10 Excellent

Subramaniam

Travelled with group
Liked: Amenities
Good
Stayed 3 nights in Feb 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Natalya

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great option for family. Staff very friendly and helpful
Stayed 4 nights in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

8/10 Good

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff, all were very nice. Great breakfast choices. Good choice when staying for an extended period of time.
Stayed 7 nights in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Aryat

Stayed 3 nights in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024

2/10 Terrible

Riyo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away
Stayed 1 night in Apr 2024

4/10 Poor

McKenzie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I wish I could upload my picture but the room didn’t look anything like the pictures on Expedia. It was filthy, old, doors didn’t have handles, the sink was bubbling SO LOUD every few seconds. It was the worse hotel I’ve stayed in, in my life. Thank god I was out walking a lot and not forced to be inside often. Do not stay here if you don’t have to!
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine, free breakfast was good. What really put this place over the top for me was the staff, who really go out of their way to be friendly and welcoming. Especially Antonece (I hope I spelled that right) at the front desk.
Stayed 4 nights in Apr 2024

8/10 Good

Yulia

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

2/10 Terrible

Jernard

Stayed 1 night in Apr 2024

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor of the room was not clean, one of the blinds was broken and it looked like it had been for a while, the indoor handle to the bathroom door was missing, the staff was very friendly however they appeared to be short staffed
Stayed 4 nights in Apr 2024

6/10 Okay

Ria

Stayed 4 nights in Apr 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

2/10 Terrible

Varun

Disliked: Cleanliness
Stayed 5 nights in Mar 2024

2/10 Terrible

rae angelica

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

SUNG

Stayed 2 nights in Mar 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

4/10 Poor

Lunedt

Disliked: Cleanliness, staff & service, property conditions & facilities
This property location is very convenient. However, they need to improve their customer service skills, cleanliness, and overall management of a hotel. The valet attendant was rude, terrible first impression. The lobby smelled bad, and was mostly unattended . The room had a pull-out couch that was impossible to open, and we had to move all the furniture around to be able to use it. The room did not feel clean, and the shower was just dirty. The breakfast area was a zoo every morning. Guests had to stand in line, waiting for the food to be brought out. Food items would come out in small batches, enough for a handful of people, so the line never ended. Employees were very disgruntled. It was like the team had never run a hotel breakfast before. Overall, one of my worst hotel experiences to date.
Stayed 2 nights in Mar 2024

8/10 Good

Angi, Christiansburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Tammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and attentive.
Stayed 3 nights in Mar 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Mohannad

Stayed 5 nights in Mar 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Sandip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

William

Liked: Cleanliness, staff & service
Wi-Fi did not work. I had to leave the building to get service most of the stay.
Stayed 4 nights in Mar 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Davaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. Would definitely visit again in the near future!
Stayed 2 nights in Mar 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

8/10 Good

Kory

Travelled with family
Convenient to Metri rail and local eateries. Very friendly staff and people in DC
Stayed 4 nights in Mar 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

8/10 Good

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast staff are superb and the daily buffet served is like brunch and it’s yummy. Their robust coffee is my fave. The front desk and housekeeping staff are wonderful. The guest rooms are like micro apts. which I enjoyed the feel of home.
Stayed 3 nights in Mar 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really good, close to restaurants, convention center and nice site seeing. The staff is very helpful and attentive, always trying to help and checking on our needs. The breakfast in the property is very convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raul

Stayed 2 nights in Dec 2023

10/10 Excellent

Regis

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Erick

Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great, the staff was absolutely amazing!!! A special kudos to Shaquita ! I would definitely return.
Stayed 3 nights in Feb 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2024

6/10 Okay

Michael

Stayed 2 nights in Feb 2024
Response from Angela on May 5, 2024
Thank you for your feedback, it is greatly appreciated.

2/10 Terrible

Ericka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

shelomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Meh. Overrated
My original reservation was quoted at 150$, we had to spend 300+ since they didn’t have the room we requested. No parking so we parked off site and rats were all over the parking lot/sidewalks when we left
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

William

Stayed 2 nights in Feb 2024

10/10 Excellent

Ju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lynette, Rushville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious and with lots of choices. Our room was comfy and spacious.
Stayed 5 nights in Jan 2024