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Reviews of Holiday Inn Washington-Central/White House, an IHG Hotel

3 out of 5
Holiday Inn Washington-Central/White House, an IHG Hotel
1501 Rhode Island Ave Nw, Washington, DC

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 1009 reviews" "
Rating 8 - Good. 334 out of 1009 reviews" "
Rating 6 - Okay. 106 out of 1009 reviews" "
Rating 4 - Poor. 51 out of 1009 reviews" "
Rating 2 - Terrible. 28 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Nicola

Liked: Staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Niki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Juleen Rowe on Apr 22, 2024
Thank you

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center of the city
Stayed 2 nights in Apr 2024
Response from Juleen Rowe on Apr 15, 2024
Thank you for your survey!

4/10 Poor

Vanessa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price for parking was $45 per day. The parking was highly unsafe and not enough space for each car to park.
Stayed 2 nights in Apr 2024
Response from Juleen Rowe on Apr 15, 2024
Thank you for your survey!

10/10 Excellent

Valerie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent seevice for good price!
Stayed 2 nights in Apr 2024
Response from Juleen Rowe on Apr 15, 2024
Thank you for your survey!

10/10 Excellent

Geoffrey

Travelled with partner
Very good location, fairly close to the Capitol mall, very close to some restaurants, drug store, and Whole Foods store
Stayed 4 nights in Apr 2024
Response from Juleen Rowe on Apr 15, 2024
Thank you for your survey!

10/10 Excellent

SAMANTHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Juleen Rowe on Apr 15, 2024
Thank you for your survey!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with spacious rooms. The shower and beds were both very comfortable. We even had daily housekeeping which is rare these days!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Mary,It is wonderful to know that you had an enjoyable experience with us! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations hit the mark for you. Thank you for your kind review, and we hope you return soon!Warm Regards,Management Team

10/10 Excellent

Ginny, Akron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe with parking and room access.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Ginny, Thank you so much for choosing to stay with us at Holiday Inn Washington DC - Central / White House. Guest feedback is always appreciated, and we are proud to have earned your five-star review. The safety of our guests and employees is one of our top priorities, and we have taken measures to provide exceptional security for all who visit. It was a pleasure to host you, and we hope you join us again soon.Warm Regards,Management Team

6/10 Okay

Jacqueline

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Juleen Rowe on Apr 10, 2024
Thank you

6/10 Okay

anyelibeth

Good
Stayed 1 night in Apr 2024
Response from Juleen Rowe on Apr 8, 2024
Thank you

6/10 Okay

Galen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
House Keeping came to our room a 3 different times starting at 8:30am which was before our checkout time. As we were only staying for one night that was unnecessary and ill timed. The experience up until that point was fine. If one is to stay one night housekeeping should wait til the patrons leave.
Stayed 1 night in Apr 2024
Response from Juleen Rowe on Apr 7, 2024
Thank you

2/10 Terrible

Tina

Stayed 2 nights in Mar 2024

8/10 Good

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, great staff and convenient restaurant downstairs. We walked to the metro and also walkable to the White House and Mall. Would come back and stay here again.
Stayed 3 nights in Apr 2024
Response from Juleen Rowe on Apr 7, 2024
Thank you

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to nearby metro stations. Never once felt unsafe walking to and from places to eat or sight-seeing adventures.
Stayed 4 nights in Mar 2024
Response from Juleen Rowe on Apr 7, 2024
Thank you

10/10 Excellent

Natali

Stayed 3 nights in Mar 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel went above and beyond to make our stay the best. I would totally recommend and would stay here again.
Stayed 2 nights in Mar 2024
Response from Juleen Rowe on Apr 7, 2024
Thank you

6/10 Okay

XIAOFEN

Stayed 3 nights in Mar 2024
Response from Juleen Rowe on Apr 22, 2024
Thank You

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
It is very convenient, there are same restaurants around it that you can just walk to there, and Whole Foods market.
Stayed 2 nights in Mar 2024
Response from Juleen Rowe on Apr 2, 2024
Thank you

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 4 nights in Mar 2024
Response from Juleen Rowe on Mar 30, 2024
Thank you

8/10 Good

Delia

Good service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Delia,Thank you for providing your review while staying with us at Holiday Inn Washington DC - Central / White House. It is delightful to hear that our staff was able to provide you with wonderful service. We hope that you will visit us again!Warm Regards,Management Team

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Maid service was excellent with daily cleaning and fresh supplies.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Craig,Thank you! It was a pleasure to welcome you to Holiday Inn Washington DC - Central / White House. It's delightful to hear that our amazing housekeeping team helped you have such a wonderful, five-star stay. We hope we are now your "go-to" hotel for future trips to DC.Warm Regards,Management Team

10/10 Excellent

Masanori

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for shopping and dining out. Whole foods market is around here.
Stayed 5 nights in Mar 2024
Response from Juleen Rowe on Mar 27, 2024
Thank you

8/10 Good

Geraldine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to Philippine Embassy. I like that it has a microwave on the room though the room a bit small fo a family.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Geraldine,Thank you for choosing Holiday Inn Washington DC - Central / White House for your stay. We're pleased you appreciated the convenience of having a microwave in your room and our proximity to the Philippine Embassy. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm Regards,Management Team

10/10 Excellent

Reva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. We areived late night and still get a proper service. Room is clean. Parking spot is a bit confusing for us for the first, cause the access to parking lot is really small, it has sign but really small and not reachable at night. But overall we love this hotel.
Response from Juleen Rowe on Mar 27, 2024
Thank You

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Clean rooms. White new like sheets.
Stayed 1 night in Mar 2024
Response from Juleen Rowe on Mar 27, 2024
Thank You

10/10 Excellent

Ciro

Stayed 2 nights in Mar 2024
Response from Juleen Rowe on Apr 15, 2024
Thank you for your survey!

10/10 Excellent

Joseph Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Rooms where clean, and there is a 24 hour CVS, a Whole Foods market and Starbucks one block away which was convenient.
Stayed 4 nights in Mar 2024
Response from Juleen Rowe on Mar 23, 2024
Thank you

10/10 Excellent

Aradhana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Feb 2024
Response from Juleen Rowe on Mar 23, 2024
Thank you

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Juleen Rowe on Mar 23, 2024
Thank you

8/10 Good

Luis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very close to nice restaurants. Walking distance to the White House. very quite and secure. The bathroom sink was peeled and looked old.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Luis,Thank you for taking the time to leave your review. We're glad that our prime location was convenient for you and that we could provide you with a relaxing, comforting stay. Your comment regarding the sink is noted, and we will discuss this with our team as we continue to improve conditions for our guests. Please visit us again soon for another great stay.

8/10 Good

Mario, HOUSTON

Stayed 2 nights in Mar 2024
Response from Juleen Rowe on Apr 8, 2024
Thank you

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juleen Rowe on Mar 23, 2024
Thank you

10/10 Excellent

Sanaly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family for the weekend & everything was perfect. We will definitely book again!
Stayed 1 night in Mar 2024
Response from Juleen Rowe on Mar 18, 2024
Thank you

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff and hotel condition was excite.
Stayed 4 nights in Mar 2024
Response from Juleen Rowe on Mar 18, 2024
Thank you

8/10 Good

Valery

Liked: Cleanliness, staff & service, property conditions & facilities
Latet
Stayed 1 night in Mar 2024
Response from Juleen Rowe on Mar 18, 2024
Thank you

10/10 Excellent

Edgar, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice get away
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Edgar,Thank you for choosing Holiday Inn Washington DC - Central / White House to host your travels, and overall, we hope you had a terrific getaway. Come back anytime!Warm Regards,Management Team

10/10 Excellent

Raignier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from Juleen Rowe on Mar 13, 2024
Thank you

8/10 Good

Maria Sofia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location. Staff very profesional. Clean. Good offer.
Stayed 9 nights in Feb 2024
Response from Juleen Rowe on Mar 13, 2024
Thank you

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Juleen Rowe on Mar 13, 2024
Thank you

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Juleen Rowe on Mar 13, 2024
Thank you

10/10 Excellent

Ciro

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there with our 2 kids ages 6&15. The staff was great as well as the restaurant in the hotel. The staff was very accommodating and polite. Anything we needed they were very helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Ciro,It was an honor to welcome you and your family to Holiday Inn Washington DC - Central / White House, and we are delighted you had such a wonderful stay. Your lovely five-star review and kind comments about our amazing staff are truly appreciated and will be shared internally. We hope we are now your go-to hotel for future trips to DC.Warm Regards,Management Team

10/10 Excellent

William

Stayed 6 nights in Feb 2024
Response from Juleen Rowe on Mar 23, 2024
Thank you

6/10 Okay

Chun Sheng

Liked: Cleanliness, staff & service
Parking is expensive, breakfast is expensive and not worth the money
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Chun,Thank you for sharing your concerns with us. We sincerely apologize for a stay that didn't provide the value you expected. Your comments will be shared with our team. We appreciate you reaching out and hope for a chance to make your next visit a better one.Warm Regards,Management Team

10/10 Excellent

Rachel, Henrico

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who worked there was very friendly! Rooms were clean and it wasn't that expensive at all! I like how this hotel was near everything too, in the heart of downtown Washington DC. Next time I need a hotel room I'm gonna book this hotel if available:)
Stayed 2 nights in Feb 2024
Response from Juleen Rowe on Feb 27, 2024
Thank You

8/10 Good

Minaxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny away amazing let me park my car for few hours after my stay, stayed for 3 days very courteous of him
Stayed 3 nights in Feb 2024
Response from Juleen Rowe on Feb 26, 2024
Thank you

10/10 Excellent

Thania R

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Juleen Rowe on Feb 27, 2024
Thank you

10/10 Excellent

Lucia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Juleen Rowe on Mar 5, 2024
Thank you

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they were ready for us when we arrived. It was a great location to get to tourist attractions and restaurants.
Stayed 3 nights in Feb 2024
Response from Juleen Rowe on Feb 26, 2024
Thank you