Exterior

Reviews of Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel


Reviews

8.4

Very good

Rating 10 - Excellent. 1671 out of 3601 reviews" "
Rating 8 - Good. 1132 out of 3601 reviews" "
Rating 6 - Okay. 488 out of 3601 reviews" "
Rating 4 - Poor. 206 out of 3601 reviews" "
Rating 2 - Terrible. 104 out of 3601 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gissele

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Amenities, property conditions & facilities
Perfect location! Friendly staff!
Stayed 1 night in Mar 2024

6/10 Okay

Katy Marie, Lake Worth

Travelled with family
Liked: Cleanliness, property conditions & facilities
It’s an okay hotel within walking distance of the national mall. However, it’s very difficult to find decent food nearby. There’s a McDonald’s on the block as well as a restaurant inside the hotel but I would not recommend eating there AT ALL.
Stayed 3 nights in Mar 2024

8/10 Good

Akshat

Liked: Cleanliness, property conditions & facilities
Everything is walkable. And safe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Debbie

Stayed 3 nights in Mar 2024

10/10 Excellent

Hassan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Echo

Liked: Cleanliness
This hotel is located only a few walking blocks from many Smithsonian museums. Although the hotel is due for some interior updates, the staff were friendly, rooms clean, and processes for check in and check out were smooth.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donna, Sandwich

Liked: Cleanliness, amenities, property conditions & facilities
Every thing so nice. Would stay again.
Stayed 4 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It would be nice if they have a Coffee/Hot beverage station accessible for guest.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rhonda Yvette

Travelled with family
Liked: Amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024

10/10 Excellent

Jamson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel to stay at when visiting the National Mall. Close to all the monuments and museums.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leah Danielle Earl

Liked: Cleanliness, amenities, property conditions & facilities
In a nutshell- good hotel but away from the action and restaurants. The hotel was clean, had excellent front desk and bellman service, great hot water and water pressure, and thorough house keeping. We didn’t hear our neighbors and the elevators were always quick. Starbucks in the lobby! BUT- the location of the hotel is in what we named the DC ghost town, in the middle of what once must have been busy streets. There is only a McD’s, a Starbucks, and a pizza by the slice within half a mile. We could, and did, walk everywhere, but left wishing we could pick up the hotel and move it to a more central location.
Stayed 3 nights in Mar 2024

6/10 Okay

Lisa

Stayed 4 nights in Mar 2024

10/10 Excellent

Anthony, Durango

Liked: Cleanliness, property conditions & facilities
Convenient to the mall and metro.
Stayed 4 nights in Mar 2024

10/10 Excellent

Timothy, San Pedro

Liked: Cleanliness, property conditions & facilities
Convenient to the Capital.
Stayed 1 night in Mar 2024

8/10 Good

Kathleen

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
I like that it was pet friendly & staff pleasant. Elevator slow & confusing. I thought price included continental breakfast was miss lead by 3rd party booking
Stayed 3 nights in Mar 2024

8/10 Good

Tanya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pros; the best location. Easy to walk so many things and a 2 block walk to the metro for the things you cant walk too. The staff was beyong amazing. Theres a Starbucks attached, as well as a restaurant, and little convince store area. Cons; The room was 72 degrees, you dont control it. Some channels on the tv didnt come in. If driving parking is ALOT. And something in the room cause quite an allergic reaction. Im not sure what, but whatever they sprayed in there to make it smell good, or whatever they clean with was the most likely cause.
Stayed 3 nights in Mar 2024

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
The location to the Smithsonians couldn't be beat. The music in the lobby was welcoming during happy hour. The room was in desperate need of updating. The hvac was very loud, water pressure was low and there were no built in USB ports. Staff was helpful
Stayed 4 nights in Mar 2024

6/10 Okay

Adrienne

Travelled with family
Disliked: Property conditions & facilities
The bathroom was severely water damaged. The paint bubbling on the ceiling, no working exhaust fan, and water not completely turning off at the faucet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great to be able to walk to all the museums, capital, mall and White House Close enough to walk to wharf for places to eat
Stayed 4 nights in Mar 2024

8/10 Good

Jackie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Victoria

Travelled with group
Liked: Cleanliness, property conditions & facilities
I chose this hotel, because according to the photos and the description of the room they had Standard rooms with 2 queen beds and a sofa bed. Well...the pictures and the description were a scam. We were a party of 3 adults who specifically chose the room under the impression that there would at least be a sofa...no such thing. One of the employees at the front desk even admitted to me that the pictures were deceptive because there are no such rooms in the hotel at all! Not even available for upgrade because they don't exist. This is flat out false advertisement!
Stayed 3 nights in Mar 2024

10/10 Excellent

Scott

Travelled with family
Excellent location to tour all places in the mall. Restaurant were good.
Stayed 4 nights in Mar 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location to the National Mall
Stayed 4 nights in Mar 2024
Response from Patrick B. on Mar 13, 2024
Thank you for your review!

10/10 Excellent

Travis

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, clean and walkable distances to the mall grounds.
Stayed 2 nights in Mar 2024
Response from Patrick B. on Mar 12, 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Robert Galen

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Patrick B. on Mar 12, 2024
Thank you for your review!

10/10 Excellent

Esi

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a great hotel for the value. Our room was nice, comfortable and clean. The staff were all very friendly and helpful as well.
Stayed 3 nights in Mar 2024
Response from Patrick B. on Mar 12, 2024
Thank you for the feedback. We hope to see you again soon!

8/10 Good

Tomasz, Auburn

Stayed 4 nights in Mar 2024
Response from Patrick B. on Mar 12, 2024
Thank you for your review

10/10 Excellent

Michael, Raleigh

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Patrick B. on Mar 12, 2024
Thank you for your review!

10/10 Excellent

Melissa Patawaran II

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walkable to most of the National Museum. Nice and safe area. I will will recommend this property.
Stayed 3 nights in Mar 2024
Response from Patrick B. on Mar 12, 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from rp on Mar 7, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

2/10 Terrible

Ozzie

Business traveller
Disliked: Cleanliness, amenities
Took an hr in line to check in on the first day. Room had electrical and plumbing issues. On the last night, a group of kids were being noisy and disturbing the whole floor.
Stayed 3 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Sincerely,Management

10/10 Excellent

Felita Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great concierge service!
Stayed 4 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Porshe

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great stay I felt safe
Stayed 3 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Syed Asad

Liked: Cleanliness, amenities, property conditions & facilities
Close to major attractions. Staff is really polite and helpful.
Stayed 1 night in Mar 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Robert Randolph, Pensacola

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy in and easy out. 3 minutes walt to the space and air museum
Stayed 3 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Nancy

Travelled with group
The back of the hotel is next to a railroad track. We were there for four nights and the first night the trains kept us awake. We asked to be moved to a quiet room and they did that easily for us and we slept well the next three nights. The beds were comfortable and they had both soft and firm bed pillows well labeled which I appreciated.
Stayed 4 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Josefina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the Mall. Easy to walk to many museums.
Stayed 3 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Troy

Travelled with family
Liked: Cleanliness
Maybe it was our location (8th floor of 9) and at the end of the hall but during peak hotel times we had no hot water. We went a couple days with cold showers. Loved the location close to the National Mall (literally a half block from the Air & Space Museum and a block from the Metro which we used a lot). Starbucks in the lobby and a McDonalds on the corner but NO other services in the area. I will book and stay again but request a lower floor not at the end of the hall.
Stayed 4 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Svetlana

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for sight seeing! Parking was easy- not cheap, but super easy. Location felt safe for my son and I to explore the city.
Stayed 2 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Lizbeth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great location for tourism
Stayed 3 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

4/10 Poor

Julie

Stayed 1 night in Feb 2024

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, with many museums nearby. Metro station just less than two blocks away. Hotel staff very helpful.
Stayed 8 nights in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Glomari

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the the service and the dinner was a good experience at Washington DC.
Stayed 1 night in Feb 2024
Response from rp on Mar 5, 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager