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Reviews of Comfort Inn Downtown DC/Convention Center

2.5 out of 5
Comfort Inn Downtown DC/Convention Center
1201 13th St Nw, Washington, DC

Reviews

8.0

Very good

Rating 10 - Excellent. 366 out of 1001 reviews" "
Rating 8 - Good. 359 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
We got in late so we didn't have the room I had reservations for. They had overbooked. So 3 people had a double bed and a pull out chair for night 1. The staff was very apologetic. But the first night was a nightmare. I don't know whyi and I thought they would make it up the second night with a better room but we just got a room when the room next to us was so close, every time they would open and shut the door, my husband would jump up thinking some one was trying to come in our room. I guess my suggestion would be to make sure you check in early.
Stayed 2 nights in Apr 2024

2/10 Terrible

Irene

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and tired property. The rooms look like they have not been remodeled since early 90s. The photos on the website are very deceiving. Outrageous for what they charge as well. My room was $400 tax. The only good thing going for it is friendly and helpful staff. Would not stay here again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bedbugs! I have horrible itchy bites appearing starting the evening after my stay :( The room was so worn down, with dirty curtains and dark brown carpet so you couldn’t tell whether it’s clean. The bathroom was tiny and looked clean enough, but there was a stench of body odor / rot emanating from the sink. Location is quiet but far from convention center. Staff was nice. I would not have stayed once I saw the room, but the whole area was sold out.
Stayed 1 night in Apr 2024

4/10 Poor

Derrick

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Comfort Inn Downtown DC has terribly small, dirty rooms. Continental breakfast was fine, but there's a strong natural gas smell on the bottom floor that will make you dizzy. I slept with the lights on because I was afraid of bugs. Room was noticeably dirty. We checked out early.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand that the physical building is old, and yes, the aesthetics can get some modern updates. However, the hotel was more than enough for what we needed: a place for the night to rest. Hot water for the shower/bath is always appreciated, the breakfast is simple, but more than enough, the staff was friendly and more than willing to help (this by observing interactions with other guests). The restaurants in the area were amazing as well. You just need to know where to go.
Stayed 1 night in Apr 2024

10/10 Excellent

Gigette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All smile staff
Stayed 4 nights in Apr 2024

6/10 Okay

Moran

Liked: Staff & service
Nice staff
Stayed 2 nights in Apr 2024

8/10 Good

Hyeun a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and nice. Property is outdated and not nice. Stairs in front are awkward. Room was outdated and drawers were stained It was much too expensive for what it was. Do not recommend
Stayed 2 nights in Apr 2024

6/10 Okay

Carolyn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For the price to stay it’s not worth it. This is an extremely old hotel that needs serious remodeling. There were holes on the walls, ripped wall paper, rusted door hinges, and more…I took pictures! Highly unlikely that we would stay here again.
Stayed 2 nights in Apr 2024

8/10 Good

Shikha

Liked: Cleanliness, property conditions & facilities
It’s in downtown everything walkable.
Stayed 1 night in Apr 2024

2/10 Terrible

Bianca

Disliked: Staff & service, property conditions & facilities
Parking is 5 minutes down the street no cool when you have a baby
Stayed 1 night in Mar 2024

10/10 Excellent

Diana, Reading

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
It took 3 hours to get checked in, absolutely work check wait time to check in ever. My front desk associate that checked us in was so sweet and understanding regardless of the long wait times and all of us upset customers.
Stayed 1 night in Mar 2024

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
No parking at the INN, parking is outside of property. 8min walk from inn.
Stayed 2 nights in Mar 2024

2/10 Terrible

C

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Advertisment is very misleading. Rooms are extremely small and out dated. Not worth the price. Very over priced.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria Antonieta

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed the place and are very greateful with the attention of the night staff Mario.
Stayed 1 night in Mar 2024

4/10 Poor

Sara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotels staff make this hotel. There is nothing much else to say about it. It was very small. Note that the parking is 3 blocks away and you will need to walk mostly everywhere as they will charge you every time you take your car out. They should advertise that their parking is not on site. Again the staff made the stay. They were all fantastic
Stayed 1 night in Mar 2024

6/10 Okay

Nishu

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service
Great service and location
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Graeme

Stayed 3 nights in Mar 2024

10/10 Excellent

Madeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night stay, we were able to walk to many restaurants near by. Parking was also very easy and cheap at a very nice parking garage close by. And we loved the continental breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, this hotel was everything I wanted: affordable (nothing fancy), free breakfast, in a walkable area. The staff were very friendly and helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Eva

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is old and run down. Tub had hair in it. First floor room very noisy. Bed was decent and breakfast was good. Hotel needs major renovation.
Stayed 1 night in Mar 2024

6/10 Okay

Petra

Business traveller
Liked: Cleanliness, staff & service
The staff & convenient location in walkable distances to my destinations were the highlight of this stay. I also liked the tall side table in the room that allowed me to have a "standing" desk option for an eveing zoom call. My rating lowered because of the traffic sounds late/early in the days that impacted my sleep. The staff kindly moved me from the 3rd to 7th floor, which was beneficial.
Stayed 4 nights in Feb 2024

10/10 Excellent

Karen

Stayed 2 nights in Feb 2024

8/10 Good

helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I give 4 star because the beds are really small but other than that the breakfast is really good and the staff very friendly close to the convention center White House is 20 minutes walking the Smithsonian museum is also 20 minutes walking they have an agreement with a parking that is like 5 minutes walking.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jessica

Stayed 3 nights in Feb 2024

8/10 Good

Augustine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was safe and walkable
Stayed 2 nights in Feb 2024

8/10 Good

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good combination of location, services, and value. Nothing fancy but fine for a single night near museums and the Metro.
Stayed 1 night in Feb 2024

6/10 Okay

Enaida

Travelled with family
Liked: Staff & service
I pay for a king size bed and got a probably full size bed Then we got a first floor on side walk side so all the noise from the street was just like if we were outside Would really like a partial refund for this inconvenience

2/10 Terrible

DEV

Travelled with family, Business traveller
Disliked: Staff & service
The service at this property is pathetic and nothing to write about. They are disrespectful and rude. They lack basic manners, courtesy and need to be trained or let go for their unacceptable behavior. It's starts right at the front desk and ends right there. Pay a few $$ more and check in at another hotel close by. Comfort inn is totally avoidable in every possible way.
Stayed 1 night in Feb 2024

10/10 Excellent

Odessa, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Cute place, good breakfast and great staff
Stayed 1 night in Jan 2024

8/10 Good

Jeff

Business traveller
Liked: Staff & service
Great location great staff
Stayed 1 night in Jan 2024

8/10 Good

Patricia, Phoenix

Business traveller
The old building with some stain-glass windows was sweet. Rooms are small but they have everything for one person. No ramp to enter was a little challenging even with a small suitcase.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ruttanatip, Fitchburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, breakfast included, great quiet location, clean
Stayed 1 night in Jan 2024

10/10 Excellent

Abu

Stayed 1 night in Jan 2024

4/10 Poor

Satyam

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Maha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convenience of the location and the breakfast.
Stayed 1 night in Jan 2024

6/10 Okay

Mohamed

Liked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 4 nights in Jan 2024

10/10 Excellent

Robert

Travelled with family
Great location, price, and service.
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three night stay
I stayed three nights in three separate rooms. Ask for rooms away from 13th St. All three rooms with this caveat were clean, quiet and comfortable. VERY good breakfast. I highly recommend this Comfort Inn,
Stayed 1 night in Dec 2023

2/10 Terrible

SABINE, New York

Disliked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Atyeh

Stayed 1 night in Jan 2024

8/10 Good

Heidi

Stayed 2 nights in Dec 2023

4/10 Poor

MARIE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at property for 2 days. Tv didnt work all we were told is.there's nothing we can do.about it. Young workers that really could careless about customer service. 2 days dirty towels no service when asked. Wouldn't stay or recommend to anyone.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent desk service. Wonderful, varied breakfast.
Stayed 1 night in Dec 2023