Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 758 avis sur 1010." "
10 – Excellent
758
Note de 8 – Bien, d’après 136 avis sur 1010." "
8 – Bien
136
Note de 6 – Acceptable, d’après 68 avis sur 1010." "
6 – Acceptable
68
Note de 4 – Médiocre, d’après 32 avis sur 1010." "
4 – Médiocre
32
Note de 2 – Terrible, d’après 16 avis sur 1010." "
2 – Terrible
16
9,6/10
Propreté
9,4/10
Service et personnel
9,0/10
Commodités
9,4/10
État et installations de l’hébergement
9,2/10
Écoresponsabilité
Avis
8/10 – Bien
HEDYETTI
Voyage d’affaires
15 juill. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
HEDYETTI
Séjour de 4 nuits en juillet 2023
SDC a répondu le 18 juill. 2023
Dear Hedyetti,We appreciate your high rating and thank you for sharing. It was a joy to welcome you to all we have to offer at the heart of DC, and we trust that you were able to take advantage of our many amenities and luxurious accommodations. We look forward to welcoming you for a successful stay that truly exceeds your expectations in the months ahead, and we wish you all the best until then!Kind regards,Gemma Brown, Hotel Manager
4/10 – Médiocre
CHRISTINE
Voyage en famille
23 mai 2023
Points faibles : Propreté, état et installations de l’hébergement
the people at the door are very nice. on the other hand at the reception really bad service the lady was not at all collaborator. the restaurant the food is really not good and the cleanliness of the rooms very badly clean. if it is a hotel at this price it is not really worth the cost
CHRISTINE
Séjour de 4 nuits en mai 2023
SWDC a répondu le 24 mai 2023
Dear Christine,While we were happy to serve as your host during your recent trip to DC, we are disheartened to read your impressions of your stay. As a management team, we take great pride in training the members of our various teams to provide exceptional service and hospitality. We are concerned by your notes because they are inconsistent with who we are as a company and certainly not reflective of the high standards we strive to maintain. We wish we would have had the opportunity to address these concerns with you while you were still here and we offer our sincerest apologies for these disappointments. Our team would love nothing more than to restore your confidence in the world-class service we are known to provide the next time you travel to DC. Please don't hesitate to let us know if there is anything we can do to help with any future plans.Sincerely,Gemma Brown, Hotel Manager
10/10 – Excellent
JESSICA LYNE
Voyage en famille
1 avr. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super
JESSICA LYNE
Séjour de 1 nuit en mars 2023
10/10 – Excellent
Guy
Voyage de couple
10 juin 2022
Points forts : Propreté, commodités et état et installations de l’hébergement.
Établissement de classe . Un peu excentré et trop près de la route mais un accueil a la hauteur et des chambres décorées a la perfection
Guy
Séjour de 4 nuits en juin 2022
Alex G a répondu le 21 juill. 2022
Good Evening, thank you for your reply. We look forward welcoming you back soon. Kindest Regards
10/10 – Excellent
Voyageur vérifié
27 févr. 2020
Voyageur vérifié
Séjour de 2 nuits en février 2020
4/10 – Médiocre
Voyageur vérifié
3 sept. 2019
Points forts : Propreté
Points faibles : Service et personnel
Voyageur vérifié
Séjour de 3 nuits en août 2019
10/10 – Excellent
Voyageur vérifié
Voyage en famille
21 août 2019
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
L'accueil, le service, la propreté,
Par contre il n'y rien à faire le soir dans le quartier l
sauf aller sur le wharf avec la navette de l'hotel mis à disposition gratuitement
Voyageur vérifié
Séjour de 3 nuits en août 2019
8/10 – Bien
Voyageur vérifié
7 août 2019
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Voyageur vérifié
Séjour de 1 nuit en août 2019
6/10 – Acceptable
François
3 juill. 2019
Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de visite de la ville et en couple. L'hôtel est en général bien mais ce n'est pas un véritable hôtel 5 étoiles. Il n'y a pas de service de soir (turn the bed"), ni de bouteilles d'eau offertes et le service wifi nous force à "être fan" et à fournir des informations que l'on a pas à donner normalement. Enfin, l'hôtel est situé près du l'eau mais l'accès y est difficile et il n'y a rien d'autres aux alentour.
François
Séjour de 4 nuits en juin 2019
10/10 – Excellent
nikitress
Voyage de couple
26 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is AMAZINGGGGG! From the bellsmen to the front desk. I HIGHLY recommend this property for your stay in the DC area....
nikitress
Séjour de 3 nuits en mai 2024
10/10 – Excellent
Jill
Voyage en groupe
25 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly and beautiful
Jill
Séjour de 2 nuits en mai 2024
10/10 – Excellent
Carlos
23 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Carlos
Séjour de 2 nuits en mai 2024
SDC a répondu le 24 mai 2024
Dear Carlos,Your perfect rating has us smiling from ear to ear, and we’re thrilled to have shared an exceptional stay with you. You can always expect the utmost in hospitality and care whenever you make us your home at the heart of DC, and we look forward to exceeding your expectations once again soon. We wish you nothing but the best on all your future travels and eagerly await your return!Warm regards,Manuel Martinez, Managing Director
8/10 – Bien
David
Voyage de couple
21 mai 2024
Points forts : Propreté, service et personnel et commodités.
Not mentioned on the Expedia site:
The hotel noted AFTER booking that most parts of the hotel are unfortunately closed for the next Six Months for significant renovations
Closures include the pool and suites.
Attempted to compensate for the
David
Séjour de 1 nuit en mai 2024
SDC a répondu le 24 mai 2024
Dear David,Thank you for taking the time to share such valuable feedback. We appreciate your patience with our ongoing enhancement project, and we apologize if this project was not properly communicated with you. We hope for an opportunity to welcome you for our full range of amenities and a true Salamander experience in the months ahead, and we eagerly await an opportunity to exceed your every expectation in the months ahead. We wish you nothing but the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Jonathan
20 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice decor. Great staff and rooms. Quite close to Washington DC attractions.
Jonathan
Séjour de 3 nuits en mai 2024
SDC a répondu le 22 mai 2024
Dear Jonathan,Greetings from DC! We can’t thank you enough for sharing such a glowing review. Our location is certainly one of our many highlights, and we’re delighted you were able to experience the best of DC just a short distance from our front doors. It would be a joy to welcome you to our world-class and well-appointed accommodations once again in the months ahead, and we look forward to sharing another hospitality-filled visit with you soon. Until then!Warm regards,Manuel Martinez, Managing Director
6/10 – Acceptable
Jonette, Hillsborough
Voyage de couple
18 mai 2024
Points forts : Propreté, service et personnel et commodités.
Unfortunately there was a lot of renovation going on. Dining was moved to the 5th floor (our room was on this floor and the food smells were sometimes unpleasant.) ESKEDAR at check in was very helpful.
There is a Starbucks across the street. Easy to get an UBER. Doormen were very friendly and helpful
Jonette
Séjour de 4 nuits en mai 2024
SDC a répondu le 20 mai 2024
Dear Jonette,We welcome your feedback and thank you for taking the time to share. We appreciate your patience with our ongoing enhancement project, and we look forward to sharing your compliments with Eskedar. We are delighted that our team was quickly responsive to your needs, and we encourage you to join us upon the completion of our enhancements for a visit that truly goes above and beyond your expectations. We eagerly await another opportunity to impress, and we wish you nothing but the best until your return to the heart of DC. Until then.Warm regards,Manuel Martinez, Managing Director
8/10 – Bien
KENTO
Voyage en famille
17 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean room
Pool and restaurant was closed
KENTO
Séjour de 1 nuit en mai 2024
SDC a répondu le 20 mai 2024
Dear Kento,Thank you for sharing such a high rating! It was a joy to welcome you to the heart of DC, and we are delighted to learn of your appreciation for our well-appointed and spotless accommodations. We appreciate your patience with our ongoing enhancement project, and we look forward to sharing our full range of amenities with you upon its completion. It would be a joy to fully exceed your every expectation, and we encourage you to make us your home away from home once again soon. Until next time!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Victor
Voyage en famille
16 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property, although parts under construction. Good service. Easily walkable to the Wharf which has lots of dining options, and to the Mall.
Victor
Séjour de 1 nuit en mai 2024
SDC a répondu le 17 mai 2024
Dear Victor,Thank you for sharing such valuable insights! It was a joy to be your home away from home at the heart of DC, and we’re thrilled you were able to take advantage of all there is to do and see (and eat!) just a short distance from our front doors. We invite you to return for another exceptional stay upon the completion of our enhancement project, and we look forward to sharing our full range of amenities and world-class hospitality with you once again soon. Until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Doris
Voyage de couple
16 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very clean and all of our interactions with the staff were positive . The location was great also - walkable to some of the museums. The staff gave rides to certain locations like the wharf.
Doris
Séjour de 3 nuits en mai 2024
SDC a répondu le 17 mai 2024
Dear Doris,Your glowing review has us smiling from ear to ear, and we can’t wait to pass your kind words along to our dedicated service professionals. Our location is certainly one of our many highlights, and with many museums and DC hotspots just a short distance away, there is always more to see! We’re thrilled you were able to take advantage of our complimentary Gem car, and we hope to welcome you for another memory-filled visit in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Rohit
Voyage en famille, Voyage d’affaires
16 mai 2024
Great hotel and great staff!
Rohit
Séjour de 2 nuits en mai 2024
SDC a répondu le 16 mai 2024
Dear Rohit,Your glowing review means the world to us, and we’re thrilled to have shared a memorable DC stay with you. From our luxurious atmosphere to our dedicated service professionals, you can always expect an exceptional experience when you make us your home away from home. We look forward to exceeding your expectations once again soon, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Michael
Voyage d’affaires
16 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My first visit at this property, but I will return.
Michael
Séjour de 1 nuit en mai 2024
SDC a répondu le 16 mai 2024
Dear Michael,Thank you for sharing your review! Your promise of a repeat visit has us smiling from ear to ear, and we’re delighted to have shared the best of DC with you. It would be a joy to be your DC home once again in the months ahead, and we look forward to sharing our world-class amenities and genuine hospitality with you upon your return. Until next time!Warm regards,Manuel Martinez, Managing Director
8/10 – Bien
Aleksander
Voyage en famille
14 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is nice but no parking available, the only option for parking is valet and it will cost you $79 per night.
Aleksander
Séjour de 3 nuits en mai 2024
SDC a répondu le 15 mai 2024
Dear Aleksander,Thank you for sharing such a high rating! It was a joy to be your home away from home at the heart of DC, and we’re thrilled to have shared a successful stay with you. We welcome your added feedback on our published parking rates, and we hope to share a truly exceptional stay with you in the months ahead. We wish you all the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Cheryl
Voyage en groupe, Voyage d’affaires
14 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I especially liked being able to walk to the the wharf with many restaurants and other businesses.
Cheryl
Séjour de 3 nuits en mai 2024
SDC a répondu le 14 mai 2024
Dear Cheryl,Your glowing review means the world to us, and we’re delighted to have shared an exceptional stay with you. From our welcoming ambiance to our prime location, we take great pride in helping our guests have a memorable DC adventure. With all there is to do nearby (The Wharf is just the beginning!), we encourage you to make us your home away from home once again in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Scott
Voyage de couple
13 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent place to stay! The best
Scott
Séjour de 2 nuits en mai 2024
SDC a répondu le 14 mai 2024
Dear Scott,Your perfect rating and kind words mean the world to us, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and we’re thrilled you were able to experience all we have to offer. From our many amenities to our well-appointed accommodations, you can always expect a memorable DC home when you make us your home away from home. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director
8/10 – Bien
carol
Voyage en groupe
13 mai 2024
Staff was very professional and responsive. The facility is beautiful and ideally located with a picturesque walk to the wharf. The facility is being renovated so only one restaurant was available and the fitness center was in another building. Otherwise, it would have received 5 stars.
carol
Séjour de 3 nuits en mai 2024
SDC a répondu le 14 mai 2024
Dear Carol,Thank you for sharing such a glowing review! We appreciate your patience with our ongoing enhancement project, and we couldn’t agree more with your assessment of our convenient location. It would be a joy to welcome you for a truly exceptional experience upon the completion of our enhancements, and we encourage you to make us your DC home once again soon. We wish you all the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Lonneta, DeSoto
Voyage de couple
12 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was EXCELLENT
Lonneta
Séjour de 3 nuits en mai 2024
SDC a répondu le 13 mai 2024
Dear Lonneta,Your perfect review means the world to us, and we’re thrilled to have shared an exceptional stay with you at the heart of DC. Our service professionals will be thrilled by your kind words, and we can’t wait to pass your appreciation along. You can always expect world-class hospitality and care from the moment you walk through our front doors, and we look forward to your next DC adventure with open arms. We wish you nothing but the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Judith
Voyage de couple
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A treasure in DC.
Judith
Séjour de 1 nuit en mai 2024
SDC a répondu le 13 mai 2024
Dear Judith,Thank you for sharing your perfect review! We take immense pride in going above and beyond for our guests, and we’re delighted you were able to take advantage of all we have to offer. From our well-appointed accommodations to our world-class amenities, the guest is at the forefront of everything we do. We eagerly await another opportunity to exceed your expectations once again in the months ahead, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Jamie
Voyage d’affaires
9 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff here is top notch. Very engaged with the clientele and lovely.
Jamie
Séjour de 1 nuit en mai 2024
SDC a répondu le 9 mai 2024
Dear Jamie,Thank you for sharing your review! It was truly a joy to welcome you to all we have to offer at the heart of DC, and we’re thrilled to have shared such a memorable stay with you. Our service professionals will be delighted by your appreciation for their efforts, and we look forward to sharing another unforgettable stay filled with hospitality and care with you in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director
8/10 – Bien
Esther
7 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Esther
Séjour de 2 nuits en mai 2024
SDC a répondu le 8 mai 2024
Dear Esther,Thank you for sharing such a high rating! It was a joy to welcome you to the heart of DC, and we’re thrilled you were able to experience all we have to offer. It would be a joy to share a visit with you that truly exceeds your expectations, and we encourage you to join us once again in the months ahead for another round of our warm hospitality and world-class amenities. We eagerly await another opportunity to impress and wish you nothing but the best until then! Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Jonida
6 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jonida
Séjour de 5 nuits en mai 2024
SDC a répondu le 8 mai 2024
Dear Jonida,Greetings from DC! Your perfect rating means the world to us, and we can’t thank you enough for sharing. It was truly a pleasure to welcome you to all we have to offer at the heart of DC, and we’re delighted to have exceeded your expectations. You can always expect a visit filled with hospitality and care when you make us your home away from home, and we look forward to sharing our world-class amenities and well-appointed accommodations with you for years to come. Until next time!Warm regards,Manuel Martinez, Managing Director
8/10 – Bien
Amanda
5 mai 2024
Points forts : Propreté, service et personnel
Amanda
Séjour de 1 nuit en mai 2024
SDC a répondu le 7 mai 2024
Dear Amanda,It was a joy to welcome you to the heart of DC, and we’re delighted to have shared such a memorable stay with you. You can always expect a visit filled with genuine hospitality and care whenever you make us your home away from home, and we hope for an opportunity to truly exceed your expectations in the months ahead. We eagerly await your return and wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Mark
Voyage de couple
5 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel and amazing staff.
Mark
Séjour de 1 nuit en avril 2024
DT a répondu le 6 mai 2024
Dear Mark,Your glowing review and kind words mean the world to us, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and we can’t wait to pass your kind words along to our dedicated service professionals. You can always expect a visit filled with genuine hospitality and care when you join us at the heart of DC, and we look forward to sharing another world-class experience with you in the months ahead. We wish you nothing but the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Amal
3 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love this hotel. It’s my second stay here. The staff are hospitable and kind and the food is delicious. Highly recommend
Amal
Séjour de 2 nuits en mai 2024
DT a répondu le 6 mai 2024
Greetings Amal,Your continued patronage has us smiling from ear to ear, and we’re delighted to learn of your successful stay. We strive to provide our guests with a truly luxurious experience, and we look forward to passing your kind words along to our team. From our culinary offerings to our well-appointed accommodations, the guest is at the forefront of everything we do. Your recommendation means the world to us, and we can’t wait to exceed your expectations once again in the months ahead. Until next time!!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Jerry
2 mai 2024
Jerry
Séjour de 3 nuits en avril 2024
SDC a répondu le 24 mai 2024
Dear Jerry,Greetings from the heart of DC! We can’t thank you enough for sharing your perfect rating, and we’re thrilled to have shared an exceptional stay with you. You can always expect the utmost in hospitality and care whenever you make us your home away from home, and we look forward to your next DC adventure with open arms. We eagerly await another opportunity to impress and wish you all the best until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Martin
2 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet
Martin
Séjour de 3 nuits en avril 2024
SDC a répondu le 3 mai 2024
Greetings Martin,Your perfect review has us smiling from ear to ear, and we’re thrilled to learn of your exceptional stay. We strive to create the perfect experience for our guests, and we’re delighted you were able to take advantage of our world-class amenities and friendly atmosphere. We look forward to being your home away from home for years to come, and we eagerly await your return. Until next time!Warm regards,Manuel Martinez, Managing Director
6/10 – Acceptable
Cindy
2 mai 2024
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
They were under construction and not really a great place to stay and they don’t compensate you for that either . 2 people can fit at bar at night in 8 th floor lounge . No amenities at all It felt like . Bellman didn’t offer to call cab . He just told me to call an Uber . Parking is ridiculously expensive and more than any other hotel in the area .
Cindy
Séjour de 3 nuits en avril 2024
DT a répondu le 6 mai 2024
Dear Cindy,We welcome your valuable feedback and thank you for taking the time to share. We strive to always go above and beyond for our guests, and we apologize for falling short of our usual standards in this instance. We appreciate your patience with our ongoing enhancement project, and we hope for another opportunity to welcome you for a more typical stay upon its completion. We wish you the best on all your future travels and eagerly await another chance to truly exceed your expectations. Until then.Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Joseph
1 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Super relaxing. Close to EVERYTHING!!! Everyone was so nice.
Would definitely stay again!
Joseph
Séjour de 2 nuits en avril 2024
SDC a répondu le 3 mai 2024
Dear Joseph,Your glowing review means the world to us, and we can’t thank you enough for sharing. We couldn’t agree more with your assessment of our convenient location at the heart of DC, and e look forward to passing your kind words along to our dedicated service professionals. We look forward to helping you create more lasting memories upon your return, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Seth
1 mai 2024
Seth
Séjour de 1 nuit en avril 2024
SDC a répondu le 3 mai 2024
Dear Seth,Thank you for sharing your perfect rating! It was a joy to be your home at the heart of DC, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly service professionals to our world-class accommodations, you can always expect a comfortable and relaxing stay when you make us your DC destination. We encourage you to hurry back for another exceptional stay in the months ahead, and we eagerly await your return. Until next time!Warm regards,DoubleTree Mag Mile
10/10 – Excellent
Brittany
Voyage de couple
30 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was amazing - the hotel itself, the view, and the proximity to everything was absolutely perfect. We’ll definitely be back to see the difference with the new renovations!
Brittany
Séjour de 3 nuits en avril 2024
SDC a répondu le 1 mai 2024
Dear Brittany,Your kind words and perfect rating mean the world to us, and we can’t thank you enough for sharing. Our location at the heart of DC is perfect for exploring, and we’re thrilled you were able to take advantage of all there is to do and see just a short distance from our front doors. It would be a joy to welcome you for another unforgettable DC adventure upon the completion of our enhancement project, and we invite you to hurry back for another memorable stay in the months ahead. We wish you all the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Michael
30 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Michael
Séjour de 3 nuits en avril 2024
SDC a répondu le 3 mai 2024
Dear Michael,Greetings from the heart of DC! Your perfect rating means the world to us, and we’re thrilled to have shared an exceptional stay with you. From our friendly service professionals to our luxurious accommodations, we take great pride in going above and beyond for our guests. We invite you to make us your DC home for years to come, and we eagerly await another opportunity to exceed your expectations in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Albert
29 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay
Albert
Séjour de 2 nuits en avril 2024
SDC a répondu le 30 avr. 2024
Dear Albert,Greetings from the heart of DC! It was a joy to be your home away from home, and we’re thrilled you were able to take advantage of the luxury and hospitality we provide. From our convenient location to our endless amenities, you can always expect a memorable experience when you make us your home away from home. We look forward to welcoming you for another exceptional stay in the months ahead, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
trung
29 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
good place to stay
trung
Séjour de 3 nuits en avril 2024
SDC a répondu le 30 avr. 2024
Dear Trung,Your kind words have us smiling from ear to ear, and we can’t thank you enough for your perfect review. We take great joy in going above and beyond for our guests, and we’re delighted to have shared a memorable stay filled with genuine hospitality and care with you. It would be a joy to welcome you to the heart of DC for another visit in the coming months, and we eagerly await another opportunity to exceed your expectations once again. Until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Melvin, Raleigh
Voyage d’affaires
26 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s a great hotel.
Melvin
Séjour de 2 nuits en avril 2024
SDC a répondu le 29 avr. 2024
Dear Melvin,Your perfect rating has us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. From our dedicated service professionals to our location at the heart of DC, you can always expect a memorable experience when you make us your home away from home. We look forward to sharing another unforgettable adventure with you in the months ahead, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Nadine
26 avr. 2024
Points forts : Propreté, commodités
Very beautiful place to stay
Nadine
Séjour de 3 nuits en avril 2024
SDC a répondu le 29 avr. 2024
Dear Nadine,Your glowing review means the world to us, and we’re thrilled to learn of your memorable stay. You can always expect a visit filled with world-class hospitality and world-class care when you make us your DC home, and we’re delighted you were able to take advantage of all we have to offer. With all DC has to offer just a short distance from our front doors, we encourage you to join us for another unforgettable stay in the months ahead. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director
6/10 – Acceptable
Olugbenga
Voyage de couple
26 avr. 2024
Points forts : Propreté, état et installations de l’hébergement
Our experience was generally good with excellent service by the club lounge staff and the valet staff.
We were however significantly disappointed at having to wait about 6 hours to have our room de-feathered (including making 4 calls to the front desk and waiting up until 1145pm). Discussing the issue with the front desk manager was of little value as his response was they were "reviewing the process to see what went wrong". Not what one would expect from a premium hotel in downtown DC.
Further, on checkout, they had only one staff member (a wonderful lady who was doing her best) working the front desk at 1230 (peak check-out time). The line easily had more than 10 people waiting and it took us more than 15mins to get checked out.
Overall, very poor front desk management and very poor customer engagement on housekeeping matters.
Olugbenga
Séjour de 1 nuit en avril 2024
SDC a répondu le 29 avr. 2024
Dear Olugbenga,We appreciate your feedback and thank you for taking the time to share. We can’t apologize enough for the delay you experienced regarding your accommodations, and we want you to know that we have taken the necessary steps to ensure a more seamless check-in and checkout process for future guests. Your added comments about our dedicated team mean the world to us, and we look forward to passing your kind words along. We hope to welcome you for a more typical visit that truly exceeds your expectations in the months ahead, and we invite you to reach out for any assistance we can provide in helping you return. Until next time.Warm regards,Manuel Martinez, Managing Director
8/10 – Bien
Mary
25 avr. 2024
Mary
Séjour de 3 nuits en avril 2024
SDC a répondu le 16 mai 2024
Dear Mary,Thank you for sharing such a high rating! We’re delighted you were able to experience all we have to offer at the heart of DC, and we’re thrilled to learn of your successful stay. It would be a pleasure to truly exceed your expectations on another visit in the coming months, and we hope to welcome you once again soon. Until then!Warm regards,Manuel Martinez, Managing Director
6/10 – Acceptable
Carol
Voyage de couple
25 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Veranda not available on the day we were there. Had hoped to enjoy it as part of the stay. Breakfast wasn’t included which somehow I missed that it was an add on. Parking at $79./ day not expected
Otherwise even with renovations going on it was a good experience. Maybe clearer information on the booking screens ! Thank you !!
Carol
Séjour de 1 nuit en avril 2024
SDC a répondu le 26 avr. 2024
Dear Carol,We appreciate your feedback and thank you for taking the time to share. We too would be disappointed if we encountered unexpected charges upon arrival, and we encourage our guests to reference our website for rates and information prior to booking. It would be a joy to demonstrate our commitment to the guest experience, and we encourage you to reach out directly for any further assistance we can provide in alleviating your concerns. We hope to welcome you for a truly exceptional stay upon the completion of our enhancement project in the months ahead, and we wish you nothing but the best until then.Warm regards,Manuel Martinez, Managing Director
4/10 – Médiocre
Hong
23 avr. 2024
Hong
Séjour de 3 nuits en avril 2024
SDC a répondu le 14 mai 2024
Dear Hong,Thank you for sharing your review. We strive to always exceed the expectations of our guests, and we’re disappointed to have fallen short of your standards in this instance. We promise a truly exceptional stay should you choose to join us once again in the months ahead, and we eagerly await another opportunity to impress. We wish you nothing but the best on all your future travels and hope to see you again in the months ahead.Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
katheryn
23 avr. 2024
katheryn
Séjour de 3 nuits en avril 2024
SDC a répondu le 14 mai 2024
Dear Katheryn,Your perfect rating has us smiling from ear to ear, and we’re thrilled to have been your home away from home. It would be a joy to welcome you to the heart of DC for another memorable stay in the months ahead, and we look forward to sharing another memory-filled visit with you soon. We wish you nothing but the best andWarm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Tiffany
Voyage de couple
22 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful, elegant property. A 5 minute walk to the Wharf, room service was great, as well as the 8th floor Lounge restaurant inside the hotel. This a rest & relaxation weekend for us, and the Salamander was an excellent choice, to rest & relax!
Tiffany
Séjour de 2 nuits en avril 2024
SDC a répondu le 23 avr. 2024
Dear Tiffany,Your kind words have us smiling from ear to ear, and we that you for taking the time to share. We take great pride in providing our guests with a restful and restorative experience, and we’re thrilled to have been your choice to unwind. With our endless amenities and convenient proximity to all things DC, there is no shortage of memories to be had when you join us for a getaway. We’ll be sure so pass your glowing feedback along to our culinary team, and we look forward to being your home away from home for years to come. Until next time!Warm regards,Manuel Martinez, Managing Director
10/10 – Excellent
Fazreen, Lake in the Hills
Voyage en famille
20 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room is gorgeous and luxurious, with plenty of space. The staff is incredibly friendly.
Fazreen
Séjour de 3 nuits en avril 2024
SDC a répondu le 22 avr. 2024
Dear Fazreen,Thank you for sharing such a glowing review! We strive to go above and beyond for our guests, and we’re thrilled you were able to experience the genuine hospitality and approachable luxury we provide. Our dedicated service professionals will be thrilled by your appreciation, and we encourage you to join us for another memorable stay in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director