Thank you for taking the time to provide your feedback. I'm so sorry to hear about the mattress in your room causing you to not sleep well. Our mattresses are on the softer side, but we will certainly take a look at the one from your room to see if it needs to be changed out. We hope you choose to stay with us whenever you're in the area again!

Thank you for taking the time to provide your feedback. I'm so sorry to hear about the noise coming from other guest rooms, but I very much appreciate your kind words about our staff. We hope to welcome you back to the hotel soon!

Thank you so much for your kind review Carol! We hope to welcome you back to Waltham again.

Thank you for your kind words Elizabeth! We take great pride in our friendly and courteous staff, and we're happy to hear they made your stay enjoyable. Spacious and clean rooms are a priority for us as well, so we're glad you found yours to be comfortable. We hope to welcome you back to Waltham again!

We're thrilled you enjoyed the hotel's design and the variety of food options Michael! We take pride in creating a stylish and comfortable space for our guests, and we strive to offer a wide range of culinary experiences. Thank you so much for your kind words.

Thank you so much for your review Patricia! We hope to see you back again.

Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

I am so sorry to hear you had a poor experience at our hotel. If there is something in particular we can work on for the future, please reach out to the hotel directly and ask to speak to any manager.

Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

Thank you so much for your kind words Ashley! We're thrilled to hear you enjoyed your stay and found the room clean, the staff friendly and helpful, and the location convenient. We look forward to welcoming you back again soon!

Thank you so much for your review Kelly! We hope to have you back in the future.

Thank you so much for providing your feedback. We're so happy that you enjoyed your stay and had a great experience interacting with our staff. We hope to welcome you back soon!

Thank you for sharing your feedback with us. I'm so sorry to hear you did not have a good experience while staying at our hotel. If there is anything specific we could have done better to improve your stay, please reach out directly to anyone from our management team.

We appreciate you providing your feedback and we hope you're able to stay with us again soon!

Thank you so much for sharing your positive experience with us! We hope to welcome you back to the hotel soon!

Thank you so much for providing your feedback and for highlighting our staff! We're so happy you enjoyed your stay and hope to welcome you back to the hotel soon!

Thank you so much for providing your feedback! We're so happy you've enjoyed your stay and we hope to welcome you back to the hotel soon!

Thank you so much for sharing your feedback! We're so happy that you enjoyed breakfast and we hope to welcome you back to the hotel soon!

Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

Thank you so much for providing your feedback! As we strive to be as perfect as possible, if there is anything we could have done better to make your stay more enjoyable, please reach out to anyone from our management team to let us know.

Thank you so much for providing your feedback, as disappointing as it is to hear about the service failures from our Housekeeping team. I will discuss your review with Housekeeping management to make sure this is corrected for the future, as this is certainly not the experience we want to provide for our guests. I sincerely apologize, and hope you will give us another chance in the future.

Your feedback is invaluable to us, and we're so grateful that we could contribute to a memorable experience for you. We strive to provide exceptional service and amenities to all of our guests, we look forward to welcoming hopefully back soon

Thank you for taking the time to leave a review Carolina. We apologize that your stay with us was not ideal due to the noise from the heating and bathroom. We understand how disruptive that can be, and we are taking your feedback seriously.We are currently investigating the source of the noise from the heating system and will take steps to address it as soon as possible. We are also looking into the cause of the constant flushing sound in the bathroom and will work to resolve the issue.We appreciate your understanding and apologize again for the inconvenience. We hope to host you again in the future under more peaceful circumstances.

Thank you so much for providing your feedback. If there is anything in particular we can improve upon for your next stay, please reach out to anyone from our management team. We hope to welcome you back to the hotel soon!

Thank you so much for providing your feedback to us. If there is anything in particular that we can improve upon, please reach out to anyone from our management team. We appreciate you taking the time to tell us how your stay was, and we hope to have the chance to welcome you to the hotel again.

Thank you so much for sharing your feedback! We hope to welcome you back to the hotel soon!

That's fantastic to hear Jieun! It sounds like you had a wonderful stay with us. A kind receptionist can really make a difference, and it's great that you appreciated both breakfast service and complimentary drinking water. Those are all important amenities that can make a trip more enjoyable. Thank you for your kind words and we hope to welcome you back soon!

Thank you for taking the time to share your feedback Guerlande! We are thrilled to hear that you enjoyed your stay with us. We strive to provide our guests with an exceptional experience, and your kind words are very much appreciated. We hope to welcome you back again soon!

We are delighted to hear that you had a wonderful stay Brenda! Thank you for choosing the Westin Waltham. We truly appreciate your positive feedback. We hope to see you again soon!

Thank you for your review and 4-star rating Marlene! We hope you'll consider staying with us again in the future!

Thank you for your review and 4-star rating Thomas! We hope to have the opportunity to win that last star in the future!

Thank you for your positive feedback! We're glad to hear you enjoyed your experience Jose!

Thank you so much for your positive feedback Ralpheal! We hope to welcome you back in the future.

We're glad you enjoyed the delicious and affordable food at the Bistro, particularly the burgers and sandwiches. We appreciate the kind words Graciela!We understand your concerns about the pool temperature and location. We will definitely consider guest feedback like yours to ensure the pool maintains a comfortable temperature for most guests.We're happy to hear you found the gym to be well-equipped and the room clean and comfortable. However, we apologize for the inconvenience caused by the lack of a microwave in your room. Please note for future stays that a public microwave is available on the lower level next to the vending machines. Your point about hidden fees is understandable. While breakfast and parking fees are common practices in many hotels, we recognize the importance of transparency. We'll strive to ensure all potential charges are clearly communicated upfront during the booking process.Overall, we appreciate your feedback and understand that your experience was mixed. We are committed to continuously improving our services and amenities to offer our guests a comfortable and enjoyable stay. We hope you might consider giving us another chance in the future.Thank you for your review!

Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay with us and found everything to be perfect. We look forward to welcoming you back again in the future kelvin!

That's fantastic to hear Raffaela! It seems like the location was ideal for your needs, being close to the expressway, your favorite restaurants, and even having an Avis rental car office onsite. That's definitely convenient! We look forward to welcoming you back.

Thank you so much for your fantastic review Frank! We're delighted to hear that you enjoyed all aspects of your stay. We would love to welcome you back again soon! Please don't hesitate to reach out if you're planning another trip.

Thank you so much for providing your feedback! We hope to welcome you back to the hotel soon!

Thank you for your fantastic review! We're delighted you had a great stay.

James, Thank you for your feedback! We're thrilled you had a great stay and appreciate you taking the time to share your experience with us. We strive to provide excellent service to all our guests, and your feedback helps us continue to improve. We hope to see you again soon!

Thank you so much for taking the time to leave us a positive review! It's always great to hear that guests have an enjoyable stay at our hotel. We strive to provide excellent service and comfortable accommodations, and your feedback helps us know we're on the right track.

Thank you again for choosing the Westin Waltham. We look forward to welcoming you back soon!

Thank you for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, Patti. We hope to have the opportunity to welcome you back!

Thank you so much for your kind review and highlighting the warm welcome you received at our hotel! We're delighted you enjoyed your stay with us.We appreciate your valuable feedback about the need for charging stations in our rooms. We hope to include this in future renovations of the hotel.

Thank you so much for taking the time to share your positive feedback about your recent stay at the Westin Waltham Boston! We are thrilled to hear that you enjoyed your experience with us.

Thank you so much for your kind words! We're thrilled you enjoyed your stay with us and found our accommodations pet-friendly, affordable, and comfortable. We truly appreciate you highlighting our amazing staff as well.

Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a phenomenal experience at our hotel and enjoyed the various amenities we offer. We're particularly happy to hear that you found the room to be spacious and comfortable, perfect for both relaxation and family time.We're delighted to know that you would recommend our hotel and consider returning in the future. We would be honored to welcome you back and create another memorable experience for you and your family.

We're delighted to hear that our staff provided friendly and welcoming service. We put a strong emphasis on ensuring our team creates a positive and comfortable environment for all guests.

Your fantastic review has made our entire team's day! We're absolutely thrilled you loved everything from our beautiful ambiance and comfy rooms to the delicious breakfast and friendly staff. Your kind words about our pet-friendliness are the icing on the cake! We hope to welcome you back soon for another amazing stay.