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Reviews of Waterton Park Hotel

4 out of 5
Waterton Park Hotel
Walton Hall and Waterton Park Hotel, Walton, Wakefield, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 368 reviews" "
Rating 8 - Good. 101 out of 368 reviews" "
Rating 6 - Okay. 35 out of 368 reviews" "
Rating 4 - Poor. 18 out of 368 reviews" "
Rating 2 - Terrible. 10 out of 368 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Caz on Apr 16, 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

Raymond

Travelled with partner
Stayed 1 night in Mar 2024
Response from Caz on Apr 2, 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Stayed more than once and will continue to use when in the area
Stayed 1 night in Feb 2024
Response from Caz on Feb 5, 2024
Thank you for your feedback, we are please you enjoyed your stay and look forward to welcoming you back.

6/10 Okay

Pamela

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Caz on Feb 5, 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Ann Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful location, very friendly welcoming staff. We were made to very very welcome. Lovely breafast an extremely spacious room
Stayed 1 night in Dec 2023
Response from Caz on Jan 2, 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Caz on Feb 5, 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Marylyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walton Hall continues to be a beautiful location for our stay in Wakefield to visit family. Breathtakingly stunning views and a friendly Yorkshire welcome. However, the choice of menu in Charlies Bar is not as good as prior visits nor was the quality of the food. During previous visits i was able to have skimmed milk for my drinks but that proved a step too far this time. Cutting back on wasteful practices is a great idea in this economic climate but please do not compromise on that special attention to detail.
Stayed 2 nights in Dec 2023
Response from Caz on Jan 2, 2024
Thank you for your feedback, I have passed your comments to the Hotel Manager, it is not our attention to lack the attention to detail that our guests should rightly expect.

2/10 Terrible

Janette

Disliked: Cleanliness, property conditions & facilities
The room, bed & general facilities were run down & poor
Stayed 2 nights in Dec 2023
Response from Caz on Jan 2, 2024
Thank you for your feedback, I am sorry that you did not enjoy your stay with us and found the facilities to be poor. This is not our usual guest comment and we are working hard to constantly update and improve our facilities.

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023
Response from Caz on Jan 29, 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Graham

Stayed 1 night in Dec 2023
Response from Caz on Jan 2, 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Caz on Dec 18, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caz on Dec 18, 2023
Thank you for your feedback, we hope you enjoyed your stay with us

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice visit to Waterton Park
First time at this hotel. Staff are amazing . Lovely old building which is well maintained, lovely and warm in this cold weather Food was good at both evening meal and breakfast. Leisure facility nice, Worth a visit.
Stayed 1 night in Nov 2023
Response from Caz on Dec 18, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Miranda

Stayed 1 night in Nov 2023
Response from Caz on Nov 23, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Nigel

Stayed 1 night in Oct 2023
Response from Caz on Nov 20, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Caz on Dec 18, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Mayra

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Caz on Nov 15, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caz on Nov 10, 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caz on Nov 10, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Caz on Nov 10, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Miranda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caz on Nov 10, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

SJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, historic building & surroundings
Brilliant staff, who really went out of their way to look after us
Stayed 1 night in Oct 2023
Response from Caz on Nov 10, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

colin

Great stwy
As goodas you would expect. Clwlean well maintained suite. Cheeseboard and chocolate tart deserts were excellent . Sticky toffee pudding cheese.yum
Stayed 2 nights in Oct 2023
Response from Caz on Nov 10, 2023
thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Victoria

Stayed 1 night in Oct 2023
Response from Caz on Nov 10, 2023
Thank you for your feedback I am pleased you enjoyed your stay with us.

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful break. Waterton Hotel is immaculate and set in beautiful grounds. The staff are helpful, friendly and professional. The food was delicious but you need to bear in mind that the service is slow (50 minutes from order to table). I booked this as a Spa weekend but the Spa was closed, so if having treatments is your thing, I would check with the Hotel. It didn’t affect our enjoyment of the weekend, we went for a fantastic walk instead. Totally would recommend.
Stayed 2 nights in Oct 2023
Response from Caz on Nov 15, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and apologise for the lack of availability of the spa during your stay.

10/10 Excellent

Joy

Stayed 1 night in Oct 2023
Response from Caz on Nov 10, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

R

Stayed 1 night in Oct 2023
Response from Caz on Nov 15, 2023
Thank you for your feedback.

4/10 Poor

Jayne

Liked: Staff & service, room comfort
Disappointing Expense!
Not really sure how it's 4 star. Walton Hall is beautiful on the outside, dated and foisty on the inside. Room 19 - top of stairs, smells like an old people residential home, door entry troublesome, phone didn't work, bathroom needs totally replacing, furniture old and marked. Windows need sorting, left open by cleaner and came back to a fully infestation. Food a real let down, the menu is limited with weird choices, chef unwilling to accommodate any requests. Breakfast choice good, execution by chef poor - burnt toast served under salmon and eggs unacceptable The only saving grace here is the staff, the are definitely the only asset here.
Stayed 2 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Caz on Nov 23, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lee on reception was very helpful , she was a brilliant front of house Great breakfast Liked the spa but it’s a shame it’s overlooked by the restaurant
Stayed 1 night in Sep 2023
Response from Caz on Nov 23, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay Lee on reception was wonderful She was so friendly and helpful
Stayed 1 night in Sep 2023
Response from Caz on Nov 20, 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing setting
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gittt Uppppp Mush
We loved the facilities and the staff were very friendly. We enjoyed a lovely meal in the evening after a day in the spa... Absolutely smashing.
Stayed 1 night in Sep 2023

6/10 Okay

Keith, St Ives

Liked: Staff & service, property conditions & facilities
Could do better. Stayed 4 nights. At almost £150 p.n. at location not close to main roads, it’s not value for money. Pluses: lovely large room, good facilities, fabulous surroundings (lake, peaceful, etc). Friendly staff. Food mostly good (but see PS below). Food service competent. Minuses: these were enough to spoil our stay. 1. First night fish & chips were not crisp, think they forgot the final fry! (tired after v long journey so slow to notice, should have sent back.) Breakfast bacon crisp and delicious one day, dry and fatty another. Other food mostly good (but see PS below). 2. Domestic arr. not good: a) room not serviced on 3rd day, manager apologised and sorted it but we had planned rest, instead were tensed; no compensation offered. b) shower drain filthy. c) public places: decor a bit tired, grubby in places e.g. lobby door entry mat not cleaned throughout stay (same leaves in same places!), swim pool area grubby in places. 3. Items on tea/coffee tray not consistent each day. 4. Breakfast service staffing varied, arbitrarily it seemed - 3,3,5,1 😵‍💫 4. Lift out of action (ok, it happens!), no help with luggage was offered ( we didn’t need it but that’s not the point). Apologies when pointed out. SUMMARY: nice hotel in fabulous surroundings, but seemed geared for weddings rather than for regular guests. Attention to detail poor. Food mostly good but quality not consistent. Lovely staff but management seemed slack - espec re food. Not servicing our room was a no-no
Stayed 4 nights in Sep 2023

10/10 Excellent

Lori A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such beautiful grounds!
Stayed 1 night in Sep 2023

10/10 Excellent

Kerri

Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 19, 2023
Thank you Matthew for the 10/10! I hope we can welcome you back soon.

6/10 Okay

Andrew

Business traveller
Disliked: Staff & service
Nice setting, poor facilities for business
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 19, 2023
Thank you for your feedback and I am sorry we did not meet your expectations for business. I do hope we can welcome you back.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 12, 2023
Thank you so much for the 10/10, I hope we can welcome you back soon!

8/10 Good

Martyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property, great setting
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 8, 2023
Thank you so much and I hope we can welcome you back in the future.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 8, 2023
Thank you so much for the high score! I hope we can welcome you back soon.

8/10 Good

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 12, 2023
Thank you for the high score, I hope we can welcome you back soon!

6/10 Okay

Tim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Our deluxe double room was large and spacious. Unfortunately it was not very clean at all. Cobwebs around the windows and behind the curtains. Both bedside tables had been dusted, but had not been wiped clean as there were sticky rings on them. The four poster bed had a sticky ring on one of the ledges. The bathroom was tired. Not what you would except for £171 a night! The prices in the bar are outrageous, £2.00 for a lime and soda! £9 for a glass of wine. It feels like you are been ripped off because you are a captive audience. No really what you want at a wedding reception.
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 19, 2023
Thank you for taking the time to share your feedback. I am very sorry you did not enjoy your room. I shall certainly pass the points raised on to all the relevant departments for review and I hope you did enjoy the wedding reception itself.

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the facilities
Stayed 2 nights in Aug 2023
Response from Guest Relations on Sep 19, 2023
Thank you Beverley and I hope we can welcome you back soon.

10/10 Excellent

Sara-Jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 19, 2023
Thank you for the fabulous scores, I hope we can welcome you back soon.

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff amazing location. But for some room the room was really hot. Otherwise a really great place to stay.
Stayed 1 night in Aug 2023

8/10 Good

Dianne

Liked: Staff & service, room comfort
Had a lovely stay. The rooms are a little tired and the cleaning of the room needs a little more attention but hotel is set in amazing grounds and well worth a visit.
Stayed 1 night in Aug 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture perfect
Absolutely fantastic it’s a beautiful place the staff are amazing
Stayed 1 night in Aug 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous setting, good food
Stayed 1 night in Aug 2023