Location and communication
We’ve been to Hawaii many times and this location is perfect for us. We’ve stayed in this complex before and we love it at Fairway Villas as well. There’s enough to do within walking distance and it’s about 30 minutes to most other places we want to go in any direction. Tracy is great at responding to any questions or concerns. She usually responds within minutes and I certainly appreciate someone who “gets back to me” in a short time. The condo had everything we needed except a wet mop which she brought to me within a day. WiFi and Cable were great! There were also many basic pantry items in the condo as well as shampoo, conditioner, and body wash and if you need to know if something is in the condo, Tracy will respond with an answer. The only down thing for us was the air conditioner that broke and left us without A/C for a week. It went out on a Thursday and when we left the following Thursday it was still out. We were given a little less than 10% refund so you can decide if that is “fair”. I would definitely be willing to book here again!