5 outdoor pools, open 8:30 AM to 6:00 PM, cabanas (surcharge)

Reviews of Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 3141 out of 6339 reviews" "
Rating 8 - Good. 1469 out of 6339 reviews" "
Rating 6 - Okay. 897 out of 6339 reviews" "
Rating 4 - Poor. 460 out of 6339 reviews" "
Rating 2 - Terrible. 372 out of 6339 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Doug

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton is no longer represent the quality I expect.
Stayed 7 nights in Apr 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Large area multiple pools and beach. Expensive
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa Marie, Airdrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for family with young children
Stayed 7 nights in Mar 2024

10/10 Excellent

Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Waikiki. Grounds are beautiful and staff very friendly. Kids loved the pools (paradise pool and Ali'i pool the most). Stayed in Ali'i tower - rooms a bit dated.
Stayed 7 nights in Apr 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great for a first time to Honolulu, would most likely take another option but strictly as we are not typically a resort couple. That said, customer service top notch, room with the view was great, and comfortable. things we thought we were missing were immediately fixed by the staff including a lightswitch that was faulty within 12 hours. Walkable but a bit of a hike to the life of Waikiki, totally worth it however. Value, views beach and close to the airport all worth it.
Stayed 5 nights in Feb 2024

10/10 Excellent

Osiel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Aloha Osiel,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay if you're planning another island getaway in the future. Until next time, we hope you had a safe trip home. Sincerely,Guest Services Manager

8/10 Good

Sydni Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of activities within walking distance.
Stayed 5 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort has everything!
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Aloha Carlos,Thank you for your perfect rating! We are delighted you had the chance to take advantage of and enjoy our many fantastic amenities, and we appreciate you mentioning them to your fellow travelers. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Guest Services Manager

10/10 Excellent

Nelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Aloha Nelli,Thank you for choosing Hilton Hawaiian Village! We're glad you enjoyed your experience with us, and we look forward to welcoming you back for another pleasant stay.Sincerely,Guest Services Manager

8/10 Good

Ricardo, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Aloha Ricardo,We're glad you had a great experience at Hilton Hawaiian Village, and we look forward to welcoming you back for another delightful visit!Sincerely,Guest Services Manager

8/10 Good

Seng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family vacation
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Aloha Patrick,Thank you for your comments, we're delighted to hear you had such a great stay with us! We pride ourselves on our friendly staff, amazing amenities, and clean, comfortable accommodations. We hope to have a chance to see you again in the future!Sincerely, Guest Services Manager

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super friendly. Lots to do in the area. Great beach.
Stayed 8 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Aloha Michael,It is wonderful to know that you had an excellent experience with us! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Hopefully, you took full advantage of the convenience our location affords our guests. Thank you for your perfect rating, and we hope you return soon! Sincerely,Guest Services Manager

10/10 Excellent

SANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, beach clean. Our corner room provided ocean and lagoon view. Fireworks and Luau were spectacular. Loved my stay.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Aloha Sandra,It was a privilege to host you at Hilton Hawaiian Village. It's lovely that our evening fireworks and Waikiki Starlight Luau helped create a memorable experience! Please join us again for another fantastic vacation!Sincerely,Guest Services Manager

8/10 Good

Klarissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to the beach
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Aloha Klarissa,Thank you for choosing to stay with us at Hilton Hawaiian Village. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your visit. It's great to read our convenient location was a highlight of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Guest Services Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Rachelle Dawn Marie

Stayed 7 nights in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Jan 2024
Response from General Manager on Apr 23, 2024
Aloha Steven,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Hilton Hawaiian Village and look forward to welcoming you back to our little slice of paradise.Sincerely,Guest Services Manager

10/10 Excellent

Mark Stewart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the view from the balcony!!!
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Aloha Mark,Thank you for taking the time to share your feedback. Our team looks forward to welcoming you back to Hilton Hawaiian Village for another chance to soak in those views!Sincerely,Guest Services Manager

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Jason Scott

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Aloha Susan,We at Hilton Hawaiian Village appreciate your review. We are pleased to hear you enjoyed your stay with us and look forward to seeing you again in the future.Sincerely, Guest Services Manager

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beach and the upgrade for the night! Beautiful large balcony overlooking the ocean.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Kristen,We at Hilton Hawaiian Village appreciate your kind comments. We are so pleased to hear you enjoyed your stay and our beautiful rooms. We look forward to your next visit with us. Sincerely, Guest Services Manager

10/10 Excellent

Joseph, el paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness, staff & service
The HHV didnt live up to my expectations after staying there previously. The one bedroom suite was a great size but the bedroom was internal with no windows and felt claustraphobic. The aircon for the room was incredibly noisy, and took several visits from the tech to try to repair. This meant the room was hot and noisy at night so really hard to sleep. Great views of the beach though. Food expensive.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Aloha Tim,Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. Your feedback on areas where we could improve has been noted. We will discuss this as a team to enhance the experience for future guests. Additionally, we appreciate your compliments to our amazing waterfront views. We will be sure to pass them along; it will surely make their day. We would love to have the opportunity to host you again in the future to demonstrate that we can meet your needs.Sincerely,Guest Services Manager

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

andrea, sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome! The grounds were beautiful, well taken care of and clean. The rooms were cleaned everyday and restocked with towels. Lots of restaurants and dessert shops in the resort. I loved how the ABC store was right by our elevator tower, very convienent for grabbing things when we needed them. Will be back here again!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Aloha Andrea,We want everyone who stays at Hilton Hawaiian Village to have an excellent visit, so we're happy to hear that was the case with you! It's great to know that our beautiful grounds, clean rooms, and onsite shops helped make your visit memorable. The next time you're in the area, please come back to see us.Sincerely,Guest Services Manager

10/10 Excellent

Lisa Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! We are so happy that we stayed here. Shops, restaurants, walking oath down the beach, and friendly environment. We hated to leave
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Aloha Lisa,Thank you so much for the five-star review. We're so pleased to hear you had such a wonderful stay with us, and we were just as sad to see you go! We do hope you'll come to visit us again soon for another relaxing paradise getaway at Hilton Hawaiian Village.Sincerely,Guest Services Manager

8/10 Good

Korrine

Stayed 4 nights in Apr 2024

10/10 Excellent

Dwayne, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and organized. Staff was great!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Aloha Dwayne,Thank you so much for the five-star review. We're so pleased you enjoyed your clean, comfortable stay with us at Hilton Hawaiian Village, and we'll be sure to pass on your compliments. We hope you'll visit us again soon!Sincerely,Guest Services Manager

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Sebnem

Travelled with family
Liked: Cleanliness, staff & service
Great resort. Kids friendly. Amazing pools and lagoon. Easy to go to beach. Our tower was very outdated. Needs some improvement. Shower was very old and not in full function. Half of the water was coming from the lower faucet in the shower.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Aloha,Thank you so much for the feedback. We're so happy to know that our wonderful pools left a positive impression on you during your visit. Your feedback regarding the upkeep of our accommodations is gratefully received and we will discuss all of your comments internally. We hope you'll consider giving us another chance in the future; we're confident that we can change your perceptions. Sincerely,Guest Services Manager

10/10 Excellent

Didier Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
This is a perfect hotel to stay with children. It is safe, fun, entertaining, close to the beach, pools. There is many attractions to see. The staff are very helpful and friendly. 6 stars for the maid every morning cleaning after the kids. We are very impress and are going back in December. What else to say we didn't want to go but the good time has to end sometimes. See you the Hilton Hawaiian Village Didier & Sun
Stayed 8 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Aloha Didier,Our goal is to impress everyone who stays with us, so we're happy to hear we succeeded with you! Thank you so much for your glowing praise for our wonderful amenities, dedicated team, and family-friendly atmosphere. We look forward to welcoming you back in December for another memorable stay!Sincerely,Guest Services Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and staff are very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Jennifer,Thank you for your compliments on our beautiful property and friendly staff. We're glad you enjoyed your visit, and we look forward to hosting you again at Hilton Hawaiian Village!Sincerely,Guest Services Manager

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Joel,Thank you for sharing your feedback on your recent stay at Hilton Hawaiian Village. Our team takes pride in providing our guests with immaculate accommodations, and we're thrilled to hear that reflected in your experience. We look forward to welcoming you back for another enjoyable stay!Sincerely,Guest Services Manager

10/10 Excellent

Wendy, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joanne at check in was extremely helpful and very accommodating.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Wendy,It's wonderful to hear that your experience with our team at Hilton Hawaiian Village was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.Sincerely,Guest Services Manager

10/10 Excellent

Doris Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought we booked the rainbow tower with Ocean view, but was given Kayla towers with panoramic views, but the rainbow tower was to the left. Adult pool fourth floor with a spa on the edge of the resort After reading reviews of this hotel was told it’s so expensive to eat there, but we found the restaurant Blue Shrimp water restaurant. The food was delicious. You got a lot of food and the prices were crazy cheap loved it They do not have a microwave in room. Would like to see full size mirror inside of bathroom Valet was so nice and courteous
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Doris,Thank you for the kind review. We're glad our excellent onsite dining and panoramic views helped make your visit memorable. Your suggestions for improvement are appreciated, and we'll keep your comments in mind. Please come see us again soon at Hilton Hawaiian Village!Sincerely,Guest Services Manager

6/10 Okay

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on the 26th floor of Tapa tower. I had a wonderful view of the ocean and sunset. Everyone on the property was so nice.
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Amanda,Thank you so much for choosing to stay with us at Hilton Hawaiian Village. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read you were able to take advantage of our beautiful views. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Guest Services Manager

10/10 Excellent

Wilfred, DESERT HOT SPRINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, amazing atmosphere, will definitely come back
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Robert,We're delighted you enjoyed your stay at Hilton Hawaiian Village, and we look forward to your next visit.Sincerely,Guest Services Manager

8/10 Good

Trint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel & location was good and beaches were great, much less crowded than central Waikiki. Easy walk to all the action when you're ready for it. Parking was a rip off and the key scanner to get in and out of the garage was not working on several occasions so it created gridlock at the gates. We ate at three of the restaurants on site and only can recommend one and that is the Blue Shrimp place, went twice and awesome food and good value both times. The two i would avoid are the Tropical cafe who's food was expensive and tasteless. Go there for bloody mary's in the morning, they were good. Second is CJ's cafe, I have nothing good to say about it. We did the luau here as well and if you're expecting a buffet dinner show you will be happy, that's basically what it was. After we did this we learned of better luaus on the island that should have been considered but they are a little less convenient to get to. All in all this is a good resort and i would recommend it to family and friends.
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Alona Trint,Thank you for your review and for recommending us to your friends and family! We are pleased you had an enjoyable experience, and we appreciate you mentioning our fantastic location and lovely beaches. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Please know regarding parking that all resorts in the area charge a parking fee, as parking is very limited. We have an Enterprise Car rental company on our property where you can rent a car during your next stay should the need arise! We look forward to showing your improvements, and we hope you return soon.Sincerely,Guest Services Manager

10/10 Excellent

NOEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Shanin jean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They have a $600 deposit hole that they have not released yet.It's been two weeks worst absolute worst vacation spot ever.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 19, 2024
Aloha Shanin, Thank you for taking the time to share your experience. It's regrettable that you're experiencing a delay with the deposit, as these funds are released at check-out. Still, it can take several business days to become available depending on your banking institution, and we ask that you reach out offline with further details so we can better address this matter. Other than this, we hope your stay was a comfortable one, and we hope you'll give us another chance to impress you the next time you're looking to go on vacation.Sincerely,Guest Services Manager

2/10 Terrible

YOKASTA

Stayed 4 nights in Feb 2024

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely amazing
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Domingo,Thank you for your great review and perfect rating! We are delighted you thoroughly enjoyed your recent experience, and we hope to welcome you back to Hilton Hawaiian Village for another memorable stay soon!Sincerely,Guest Services Manager

8/10 Good

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lots of shops and restaurants. Minus one star for the parking, it’s so expensive $80 for valet. If you don’t have a car then this is the perfect hotel. By the beach, several restaurants to eat at, ice cream, stores to shop. Also did not like that the jacuzzi closes at 6pm and waterslide opens at 11am. Overall, great family hotel.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Stephanie,Thank you for being our guest and sharing your valuable feedback. While we are sorry your stay wasn't perfect, we are delighted you enjoyed your time with us and made fond family memories that will last a lifetime. We look forward to welcoming you back to our little slice of paradise.Sincerely,Guest Services Manager

10/10 Excellent

Abd-Sallam

Liked: Amenities, property conditions & facilities
Be aware of Parking and resort fees $$$$$ Other than that it was amazing!
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Aloha Abd-Sallam,Thank you for your review. It was a pleasure having you stay with us, and we are delighted you thoroughly enjoyed your overall experience! Please know that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. Our resort fee covers a plethora of great amenities for our guests to enjoy such as Wi-Fi, cultural activities, discounts for activities/spa services, and more. The full list is available on our website. Additionally, all resorts in the area charge for parking, as it is very limited. We have an Enterprise Rental company on our property where you can rent a car during your stay should the need arise. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Guest Services Manager

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024