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Reviews of Turyaa Kalutara

4 out of 5
Turyaa Kalutara
Kudawaskaduwa. Waskaduwa, Kalutara, Kalutara 12000, Wadduwa

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Muhammadhu shihan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FREINDLY STAFF
NEED TO LOOK AFTER CLEANLINESS ,CHEF FOOD YUMMY,
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too noisy but otherwise nice
Place is nice and secure. Perfect for foriegners. Buffett is outdoor, so flies......ugh can you guys move this indoor? Saturday night live band is so noise. Some of us may have early morning departures for flights or tours, so it would be nice if you turn down the noice after 10 Doors between rooms are so bad. Absolutely no insulation. Even if you whisper next room can hear it with time floors. They have paid no attention what so ever for insulation or noice reduction
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Mar 2021

6/10 Okay

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are awesome. Shiyamalee & Dilantha are awesome onsite managers. Front office staff need to improve their English.
Stayed 13 nights in Feb 2021
Response from The Management on Jul 26, 2021
Dear Mohamed, Thank you so much for your kind words and appreciating our valued team members. Well noted on your comment for improvement. Sincerely,

10/10 Excellent

Earle, vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location with walkable clean beach. Friendly and always obliging staff. Smooth check in & out. Fantastic Srilanka & western meals with mouthwatering desserts.Special requests catered to. Rooms clean & functional Rapid response to queries. Good pool maintenance with large pool are for kids. As an yearly visitor to srilanka, the best stay yet! Many returning visitors.Me too!!
Stayed 5 nights in Mar 2020
Response from Leila A. on Mar 30, 2020
Dear Valued Guest, We are overwhelmed by your extremely encouraging sentiments shared with us based on your stay at Turyaa Kalutara. It would be our pleasure to have you back with us and we assure you will have some more sweet memories to take home. Yours Sincerely, Management, Turyaa Kalutara.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed here from the 3rd - 17th December Bed & Breakfast. We had about 9 complete days with no rain or cloudy skies. We normally go all inclusive on long haul holidays & after staying here & only having our breakfast, we thought as there would be the normal bits through the day to stop the hunger, there was nothing, no shops close either. We had some good meals at the small Snappers eatery across from the railway, which you had to walk across :( The room was clean & breakfast ok
Stayed 13 nights in Dec 2019
Response from Leila A. on Dec 18, 2019
Dear Valued Guest, Thank you for sharing with us, the experience of your stay at our hotel. It is truly encouraging for our team to receive such positive reviews and we look forward to having you back for another memorable experience. Yours Sincerely, Management, Turyaa Kalutara.

10/10 Excellent

Immad, Colombo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed the stay. Breakfast was excellent. And the staff was so kind and nice.
Stayed 1 night in Nov 2019
Response from Leila A. on Dec 4, 2019
Dear Valued Guest, Thank you for sharing your positive feedback with us and we are pleased to note that you had enjoyed your stay. It would be our pleasure to have you back for another memorable experience. Yours Sincerely, Management, Turyaa Kalutara.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place given the price. No drink service at the pool. You have to walk to the bar and get your own drinks. Same with the pool towels, you have to bring them from your room. The buffet was decent, and good service.
Stayed 2 nights in Nov 2019
Response from Leila A. on Nov 26, 2019
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at our hotel. We have noted the mentioned areas of concerns and will be looking in to the same as we endeavor to enhance our guest experience with each and every stay. Thank you for sharing your compliments of the culinary experience and we look forward to having you back for another memorable hotel experience. Yours Sincerely, Turyaa Kalutara Team

8/10 Good

Sahampathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Leila A. on Nov 26, 2019
Dear Valued Guest, Thank you for sharing your feedback with us on Hotels.com. It would be our pleasure to have you back at our hotel for another pleasant stay. Yours Sincerely, Turyaa Kalutara Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The Rooms were large & nice. The front office was slow in the checking in process.
Stayed 1 night in Aug 2019

10/10 Excellent

Judith, Melbourne, Victoria. Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Turyaa Kalutara...
Great location, friendly and attentive staff, warm welcoming smiles, nothing was too much trouble. Would definitely recommend this hotel to my friends and colleagues. Well done Laura (Nicli), we will return to check out Turyaa again... Many thanks for a memorable birthday stay.
Stayed 2 nights in Jul 2018
Response from Leila A. on Aug 7, 2018
Dear Valued Guest, Thank you for the time taken to share your feedback on expedia and for the recommendation. We are pleased to read that you enjoyed the time during your stay with us and we were able to fulfill your needs to make your birthday stay a more memorable one. We look forward to welcoming you back in our hotel and offer you our best services once more. Yours Sincerely, Laura Nicli, General Manager, Turyaa Kalutara.

8/10 Good

Mai-Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 4 star stay
A nice all-inclusive. Good range of drinks available all day, A little too much time between meals but snacks available. Good buffet and nice private meal in the garden terrace which was prepared especially for us which was very kind from the Chef.
Stayed 2 nights in Jan 2018
Response from Kavisha on Feb 7, 2018
Dear Sir/ Madam, Greetings from Turyaa Kalutara! We are happy that you enjoyed your stay at the hotel and look forward to seeing you soon!

10/10 Excellent

Megu, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax hotel
bright room.Great hotel. We can relax. It was slowly by the pool.

4/10 Poor

Robbie, Bangalore

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice property, but not managed properly.
The room was comfortable enough, but the food was lousy and the service exasperating. Having a physical infrastructure is one thing; having a culture of hospitality and service, quite another. The management should take note of several lapses in guest comfort and satisfaction.

2/10 Terrible

Kristina, Chicago, IL

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This hotel is a scam!
When we arrived, there was no line at the check-in desk, yet, we were asked to wait in the lobby. So, we were waiting and were left unattended until one of the bell boys was kind enough to remind the guest service lady that we were still waiting. Finally, after 15 min., we got greeted. The original hotel reservation was made for 1 person, so I kindly asked the lady about the extra person charge for my cousin to stay in the same room with me (her flight was changed to a different date). The lady took our reservation page, double checked with the guy at the front desk and returned to us stating that it was ‘ok.’ My cousin inquired again, because we were willing to pay an extra cost right away. She assured us that it there was no extra charge. We thought that was nice of the hotel to do so, and we were very pleased. When we were taken to our room, the key card scanner wasn't working, so we spent 40 min. waiting outside for the engineer to come in let us in. Finally, when we were resting after our jungle trip, we received a call after 9:00pm from the front desk, stating that we owe money for extra person and that my credit card will be charged. I couldn’t believe what I heard and I've never experienced such an unprofessional approach. I thought it had to be an error or miscommunication, therefore, I went to speak with the manager in the morning. The manager apologized and admitted that the lady who checked us in made a mistake by not informing us about extra person charge. The m

10/10 Excellent

Margaret, New York, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Sri Lanka
My friend and I absolutely loved this hotel! It was much better than expected. Rooms are beautiful and so are the views. Right on the beach. Spa was excellent and so was the food. They recommended UpLanka Tours to pick us up from the airport and also for a day excursion- they were fantastic and so friendly! I would definitely recommend this hotel again- the staff is super friendly and helpful. My only complaint was a 250 rupee "room service charge" every time we wanted them to bring us some ice. It's not a lot of money, but it's the principle of it. I have never had a hotel charge for some ice; even cheap motels give it for free. Some suggestions for management- the gym needs a major makeover, and the bar outside could use some good music and maybe events to draw more people in. It has a lot of potential. Overall, we were very pleased with our stay.

8/10 Good

Albatross, Colombo

Liked: Cleanliness, staff & service, room comfort
Good service and food
Location was not great as the sea was rough and the beach not too good. Food was very good as was the service. Room needs a bit of re-furbishment but the bathroom has been re-done well recently, which is what really matters.

10/10 Excellent

Sandrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon sejour Grande chambre climatisée avec balcon et vue sur mer au calme Plage privée propre Animations tous les jours pour ceux qui le souhaitent 2 grandes piscines avec transat En choisissant cet hôtel l'assurance d'un sejour agréable
Stayed 2 nights in Aug 2023
Response from The Management on Aug 23, 2023
Dear Guest, A warm greeting to you, Thank you very much for your positive review and glad to hear you had a pleasant stay!Look forward to hosting you again.Warm Regards, Management

2/10 Terrible

Evgenii

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отстойный отель в котором обманывают
Начать с того, что отель расположен в глуши где вокруг ничего нет, рядом одно кафе и хибары местных жителей. Мы были на машине и нас это не напрягало, но тем кто планирует провести здесь свой отдых надо учитывать. Океан в этом месте серый и неприглядный, заходить в воду не было никакого желания. Теперь сам отель: Наверное когда-то он был вполне себе респектабельный и тянул на свои 4 звезды, но сейчас все обветшало и пришло в упадок. Создаётся ощущение заброшенности: огромное здание заполнено едва на одну четверть, в холлах не работают кондиционеры, повсюду пыль, территория неопрятная с вытаптанной травой, мелким бассейном и галдящими воронами. Номера: сантехника вся в белом налёте, унитаз бежит, убираются плохо, серые полотенца, вообщем все как в отеле из которого только выжимают деньги и не вкладывают душу и средства. И вишенка на торте: Оплату за проживание взяли два раза. Оплатил на сайте, но когда приехали, на ресепшене попросили оплатить ещё раз, т.к якобы первый платёж только заморозился и деньги вернутся на карту после выселения. В итоге, через 3 недели после звонка в Hotels.com выяснилось, что мой платёж списан. Предложили сделать возврат если предоставлю документы подтверждающие оплату в отеле, которых естественно нет. На обращения отель не реагирует. Hotels.com тоже ничего сделать не может. Вообщем последние 2 дня отдыха из почти 3-х недельного путешествия по прекрасному острову были подпорчены. Будьте внимательны, всем удачи!
Stayed 2 nights in Feb 2020
Response from Leila A. on Apr 13, 2020
Dear Valued Guest, Thank you for sharing your feedback with us which will further assist us in our continuous improvement. It is truly a regret for our Turyaa Kalutara team to receive such reviews from our valued guests as we always endeavor to offer a hotel experience that either meets or exceeds all expectations. We have taken your comment constructively and have shared the same with our Executive Housekeeper advising to look in to the same. We sincerely regret for the inconveniences experienced as a result. We regret that our reception team had mistakenly collected the payment directly from you. It was already informed to finance carry out the refund. However, please note it will take several days for the procedure to complete through the bank. We have shared the same with you via mail with all relevant information. Kindly note that amendments cannot be carried out through the hotel and needs to be communicated with Hotels.com. We sincerely regret for the inconvenience you experienced and have carried out necessary training to all team members at the reception to ensure such problems are not repeated in the future. We hope this would not deter you from visiting us again. Yours Sincerely, Management, Turyaa Kalutara.

8/10 Good

DUBOISSE

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Leila A. on Mar 30, 2020
Dear Valued Guest, Thank you for sharing your feedback with us following your stay at our hotel. It would be our pleasure to have you back with us for another memorable stay during your next visit to Sri Lanka. Yours Sincerely, Management, Turyaa Kalutara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Leila A. on Feb 26, 2020
Dear Valued Guest, Thank you for sharing your feedback with us on Expedia. Please visit us again for another memorable hotel experience. Yours Sincerely, Management, Turyaa Kalutara

4/10 Poor

Aurelien

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Leila A. on Feb 3, 2020
Dear Valued Guest, We thank you for the time taken to share your feedback with us, however, regret to note that you have given us a low rating. We would highly appreciate any detail sent to us regarding what may have negatively affected you during your stay at our hotel as this will further assist us in our continuous improvement. We do hope that this will not deter you from visiting us again. Yours Sincerely, Management, Turyaa Kalutara

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Küche hervorragend, Sauberkeit lässt an manchen Bereichen wünschen
Stayed 9 nights in Jan 2020
Response from Leila A. on Feb 3, 2020
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at our hotel. We look forward to having you back for another memorable experience. Yours Sincerely, Management, Turyaa Kalutara.

10/10 Excellent

joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel turya
Stayed 9 nights in Dec 2019
Response from Leila A. on Dec 14, 2019
Dear Valued Guest, Thank you for sharing your positive thoughts with us following your stay at our hotel. It would be our pleasure to have you back for another memorable experience. Yours Sincerely, Management, Turyaa Kalutara

10/10 Excellent

Joema, Hamburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im Nordflügel sehr schöne große, saubere Zimmer, bequeme Betten, genügend Stauraum, geräumiges Bad. Service und Personal perfekt und stets sehr aufmerksam und freundlich. Restaurant hervorragend, große Auswahl an leckeren Speisen. Liegewiese am Strand mit schönem Baumbestand.
Stayed 14 nights in Feb 2019
Response from Leila A. on Mar 19, 2019
Dear Valued Guest, Thank you very much for keeping trust Turyaa Kalutara as your holiday destination. Many thanks for sharing your experience on Expedia as well. It is a delight to read that you had a memorable stay and we were able to provide for your every need to make your holiday a special one. Please do come here again for another visit with your family and friends and we assure that you will have some more sweet memories to take home. Yours Sincerely, Laura Nicli, General Manager, Turyaa Kalutara.

10/10 Excellent

Verified traveller

Stayed 14 nights in Feb 2019

10/10 Excellent

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large clean rooms, nice pool and beach, wonderful breakfast, well-equipped gym, very friendly staff. Haven't tried the restaurants and bar for lunch or dinner.
Stayed 3 nights in Feb 2018
Response from Kavisha on Mar 16, 2018
Dear Sir/ Madam, Greetings from Aitken Spence Hotels! We are delighted that your enjoyed your stay at our hotel and we look forward to having you with us soon!