Promenade Tower Suite

Reviews of Mystic Lake Casino Hotel

3.5 out of 5
Mystic Lake Casino Hotel
2400 Mystic Lake Blvd., Prior Lake, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 1011 out of 1530 reviews" "
Rating 8 - Good. 261 out of 1530 reviews" "
Rating 6 - Okay. 109 out of 1530 reviews" "
Rating 4 - Poor. 65 out of 1530 reviews" "
Rating 2 - Terrible. 84 out of 1530 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Samson

Fun
Stayed 1 night in Mar 2024
Response from k on Mar 26, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Jaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from k on Mar 26, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

8/10 Good

Tida, PORTLAND

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, I was a little confused where to park my car for overnight stays. Directions and sign was not clear for hotel overnight guests especially for someone first time visitor like myself. The room : the bed and the bathroom were clean but the floor was dirty, my white socks is the proof of dirty floors. The shower drain were clogged and should have been caught during cleaning shower tub. Overall— Mystic Lake casino/hotel is a nice place to visit.
Stayed 1 night in Mar 2024
Response from k on Mar 26, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us as well as letting us know where we can improve at Mystic Lake Casino Hotel, we look forward to your return.

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room
Stayed 1 night in Mar 2024
Response from k on Mar 26, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Vivian

Travelled with partner
Liked: Staff & service, amenities
Room needed to be clean. Walked in and it didnt look clean.
Stayed 1 night in Mar 2024
Response from k on Mar 25, 2024
We are sorry to hear of your dissatisfaction, we are always looking for ways to enhance our guest experience. Thank-you for bringing this to our attention. We are looking into this toward a solution.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in for the military hockey tournament. It was perfect!
Stayed 2 nights in Mar 2024
Response from k on Mar 24, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Theresa, Pasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Jan 2024
Response from k on Mar 24, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Paul helped carry our bags to the room and he was so charming and helpful. All staff we encountered were extremely helpful and friendly. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Mar 2024
Response from k on Mar 24, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
cafe is great
Stayed 1 night in Mar 2024
Response from k on Mar 22, 2024
We are sorry to hear of your dissatisfaction, we are always looking for ways to enhance our guest experience. Thank-you for bringing this to our attention. We are looking into this toward a solution.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Mar 2024
Response from k on Mar 22, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

trina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Give this place a 10
Stayed 1 night in Mar 2024
Response from k on Mar 22, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Chong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from k on Mar 22, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

8/10 Good

Latoya

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from k on Mar 22, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from k on Mar 18, 2024
We are thrilled you enjoyed your stay with we are grateful that you took the time to share your experience with us. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Suada, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff
Stayed 1 night in Mar 2024
Response from k on Mar 17, 2024
We are thrilled you enjoyed your stay with we are grateful that you took the time to share your experience with us. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Dannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very wonderful!
Stayed 2 nights in Mar 2024
Response from k on Mar 17, 2024
We are thrilled you enjoyed your stay with we are grateful that you took the time to share your experience with us. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Tim

Liked: Cleanliness
A little pricey but a nice room and casino.
Stayed 2 nights in Mar 2024
Response from k on Mar 17, 2024
We are thrilled you enjoyed your stay with we are grateful that you took the time to share your experience with us. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from k on Mar 16, 2024
We are thrilled you enjoyed your stay with us and took the time to share your experience. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great won money
Stayed 1 night in Mar 2024
Response from k on Mar 15, 2024
We are thrilled you enjoyed your stay with us and took the time to share your experience. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

2/10 Terrible

Colin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO HOUSEKEEPING SERVICE OFFERED OR AVAILABLE. Had to request new towels daily and place all garbage outside room so the hallways look like a dump. Parking is horrible! This is hardly a resort.
Response from k on Mar 15, 2024
We are sorry to hear of your dissatisfaction, we are always looking for ways to enhance our guest experience. Thank-you for bringing this to our attention. We are looking into this toward a solution.

6/10 Okay

NOTASHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to recommend microwaves. Also, the refrigerator froze our food & drinks. Other than that, we like visiting the casino.
Stayed 3 nights in Mar 2024
Response from k on Mar 11, 2024
Thank-you for choosing Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Zijad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place great service. Casino was a bit stingy but all around great experience 😁
Stayed 1 night in Mar 2024
Response from k on Mar 11, 2024
We are thrilled you enjoyed your stay with us, Thank-you for choosing Mystic Lake Casino Hotel, we look forward to your return.

6/10 Okay

Kristin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2024
Response from k on Mar 10, 2024
Thank-you for choosing Mystic Lake Casino Hotel, we look forward to your return.

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never delt with a worse experience. we payed a premium because of the event going on. We came to check in and was told we couldn't bring our cooler in which was compriof mostly water,sparkling water and 4 beers. So already annoying then continued to wait to check in which was about a 45 minute wait. Once to the front desk we find out our room is not ready. Said they are short staffed. We didn't get into our room until nearly 10. You would think they would compensate something for the inconvenience. Well a food voucher is what we were offered. At 10? Ummm we've ate already. Bottom line they do no care. They know you are stuck there and will ultimately go to the casino. So they just dont care. Its just another example of big corporate. I will never go there again and the other 18 people i was with eent through the same experience. None of which want to come back. Mystic lake is terrible period!
Stayed 1 night in Mar 2024
Response from k on Mar 10, 2024
We are sorry to hear of your dissatisfaction, we are always looking for ways to enhance our guest experience. Thank-you for bringing this to our attention. We are looking into this toward a solution.

8/10 Good

Aric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from k on Mar 10, 2024
Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Rhonda, Mason City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, it smelled clean.
Stayed 1 night in Mar 2024
Response from k on Mar 4, 2024
We are thrilled you enjoyed your stay and took the time to share your experience with us. We Thank-you for choosing Mystic Lake and look forward to your return.

8/10 Good

Alecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great weekend stay. The only downside were all the smokers outside the front entrance. I wish they were farther away. You can’t avoid it when entering/exit the property.
Stayed 2 nights in Mar 2024
Response from k on Mar 4, 2024
We are thrilled you enjoyed your stay and took the time to share with us in helping us to improve our guest experience. We Thank-you for choosing Mystic Lake and look forward to your return.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from k on Mar 5, 2024
We are thrilled you enjoyed your stay with us and that you took the time to share your experience. Thank-you for choosing mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from k on Mar 24, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 2 nights in Feb 2024
Response from k on Mar 1, 2024
We are thrilled you enjoyed your stay with us. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from k on Mar 1, 2024
Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from k on Feb 27, 2024
We are thrilled you enjoyed your stay as well as you taking the time to share your positive experience with us. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

6/10 Okay

Jravonn

Stayed 1 night in Feb 2024
Response from k on Feb 27, 2024
Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lady who checked me in was very kind and knowledgeable. She thanked me for being an Expedia member and gaved us every upgrade available. It was nice not to have to ask for upgrades.
Stayed 1 night in Feb 2024
Response from k on Feb 26, 2024
We are thrilled you enjoyed your stay with us and that you took the time to share your experience with us. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Casey Lane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will return.
Stayed 4 nights in Feb 2024
Response from K on Feb 25, 2024
We are thrilled you enjoyed your stay with us, thank-you for taking the time to share you experience with us. We look forward to your return. Thank-you for choosing Mystic Lake Casino Hotel.

10/10 Excellent

Christopher, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were fantastic!
Stayed 1 night in Feb 2024
Response from k on Feb 25, 2024
We are thrilled you enjoyed your stay with us and that you took the time to share your experience with us. Thank-you for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Katarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy check-in, free valet so we didn’t have to walk from the ramp(please tip). I got a king room and the room was huge! Took my fiancé here for his birthday weekend and we were not disappointed.
Stayed 1 night in Feb 2024
Response from k on Feb 24, 2024
We are thrilled you enjoyed your stay and took the time to share your experience with us. Thank-you for choosing Mystic Lake Casino Hotel. we look forward to your return.

8/10 Good

Mark

Stayed 2 nights in Feb 2024
Response from k on Mar 22, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Denise, Waconia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from k on Feb 19, 2024
We are thrilled you enjoyed your stay with us and that you took the time to share your experience with us. Thank-you for choosing Mystic Lake Casino Hotel.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from k on Mar 22, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

4/10 Poor

JaNeal

Stayed 1 night in Feb 2024
Response from k on Mar 22, 2024
We are sorry to hear of your dissatisfaction, we are always looking for ways to enhance our guest experience. Thank-you for bringing this to our attention. We are looking into this toward a solution.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from k on Feb 13, 2024
Thank-you for choosing Mystic Lake Casino Hotel, we are glad you enjoyed your stay. We look forward to your return.

2/10 Terrible

wilnaldo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
FRONTDESK PERSONEL ALL OF THEM ARE NOT NICE MORNING SHIFT AND NIGHT SHIFT ARE RUDE
Stayed 2 nights in Jan 2024
Response from k on Feb 12, 2024
We are sorry to hear of your dissatisfaction, we are always looking for ways to enhance our guest experience. Thank-you for bringing this to our attention. We are looking into this toward a solution.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and professional helpful staff.
Stayed 1 night in Feb 2024
Response from k on Feb 12, 2024
We are thrilled you enjoyed your stay with us, that you took the time to share this with us . Thank-you for choosing Mystic Lake Casino Hotel we look forward to your return.

10/10 Excellent

Geraldine, Vadnais Heights

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean!
Stayed 1 night in Feb 2024
Response from k on Feb 12, 2024
We are thrilled you enjoyed your stay with us, that you took the time to share this with us . Thank-you for choosing Mystic Lake Casino Hotel we look forward to your return.

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People
Stayed 1 night in Feb 2024
Response from k on Feb 12, 2024
We are thrilled you enjoyed your stay with us, that you took the time to share this with us . Thank-you for choosing Mystic Lake Casino Hotel we look forward to your return.

10/10 Excellent

Letty Soursis

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great night to stay
Stayed 1 night in Feb 2024
Response from K on Feb 10, 2024
We are thrilled you enjoyed your stay with us. Thank-you for taking the time to let us know and for choosing Mystic Lake Casino Hotel. We look forward to your return.

10/10 Excellent

Chou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from k on Mar 22, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.

10/10 Excellent

Stephanie, East Bethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from k on Mar 22, 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.