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Reviews of WoodSpring Suites Waco near University

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 66 out of 465 reviews" "
Rating 8 - Good. 104 out of 465 reviews" "
Rating 6 - Okay. 87 out of 465 reviews" "
Rating 4 - Poor. 88 out of 465 reviews" "
Rating 2 - Terrible. 120 out of 465 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Frank

booked a room and arrived after 8pm and the office was closed so we had to book another hotel elsewhere. Out the money and the stay.
Stayed 1 night in Feb 2024
Response from Everesta on Feb 7, 2024
We are sorry to hear that your recent experience with us did not go as planned. Being made aware of the issue that you had, we will be able to address this with our staff.

6/10 Okay

kenneth

Stayed 4 nights in Jan 2024
Response from Everesta on Jan 22, 2024
Sorry to hear that things did not go as expected. We appreciate your feedback and hopefully things will be better for your future stay.

10/10 Excellent

Frank, Waco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 17 nights in Dec 2023
Response from Everesta on Jan 22, 2024
Thank you for taking the time to complete our survey. We appreciate your recent stay with us, and we hope to see you again!

2/10 Terrible

Tera

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty with no sheets and when I asked for a refund they refused
Stayed 3 nights in Dec 2023
Response from Everesta on Dec 19, 2023
Thank you for taking the time to complete our online survey. We appreciate your business and your feedback so that your future stay is better!

4/10 Poor

Alejandro

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Everesta on Dec 8, 2023
Thank you for taking the time to complete our online survey. We appreciate the feedback so that your future experience is better each time.

10/10 Excellent

Chanell

Stayed 2 nights in Nov 2023
Response from Everesta on Dec 19, 2023
Thank you for taking the time to complete our online survey. We appreciate your business and hope to see you again soon!

2/10 Terrible

Wendy

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I not recommend Is very dirty
Stayed 1 night in Nov 2023
Response from Everesta on Dec 4, 2023
We are sorry that things did not go as expected with your recent stay. Thank you for letting us know. We use these reviews to make corrections, so that your future stay will be better.

4/10 Poor

Josh

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Everesta on Dec 19, 2023
Thank you for taking the time to complete our online survey. We appreciate your business and the feedback so that we can make you future stay better!

8/10 Good

Sharon

Business traveller
It had a mildew smell
Stayed 1 night in Nov 2023
Response from Everesta on Nov 22, 2023
Thank you for taking the time to complete our online survey. We appreciate the feedback so that we can continue to improve our services.

10/10 Excellent

Lakesha

Stayed 1 night in Nov 2023
Response from Everesta on Dec 19, 2023
Thank you for taking the time to complete our online survey. We hope to see you again soon!

10/10 Excellent

Nuruddin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good location and convenient, amenities were good, perfect for road trip.
Stayed 1 night in Aug 2023
Response from Everesta on Nov 5, 2023
Thank you for taking the time to complete our online survey. We appreciate the positive feedback and hope to see you again!

2/10 Terrible

Dyna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches infested
Stayed 4 nights in Oct 2023
Response from Everesta on Oct 23, 2023
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.

2/10 Terrible

Nathan

Business traveller
Disliked: Property conditions & facilities
I killed 3 cockroaches, staff didnt seemed surprised. They offered me a different room it was just as dirty and wore out. They did clean my room for me the fallowing day. The bugs kept comming in though.
Stayed 7 nights in Oct 2023
Response from Everesta on Oct 23, 2023
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy ck in…needs ice machine on premises
Stayed 1 night in Oct 2023
Response from Everesta on Oct 23, 2023
Thank you for taking the time to complete our online survey after your recent stay.

6/10 Okay

Adan

Business traveller
Liked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Everesta on Oct 23, 2023
Thank you for taking the time to complete our online survey after your recent stay.

6/10 Okay

Barbara

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has roaches really bad at least on the third floor really bad,they were in the bathroom and bedroom, I was killing roaches alnight
Stayed 2 nights in Oct 2023
Response from Everesta on Oct 23, 2023
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Everesta on Oct 18, 2023
Thank you for taking the time to complete our online survey. We appreciate the feedback.

4/10 Poor

Micaela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The clerk was super friendly and helpful during check in. No frills for sure. Limited necessary amenities. Two bath towels, 1 bath mat, no wash rags, no coffee pot. Kitchenette seemed cleaned, even though roaches were present. Clipped fingernails discovered on the poorly dressed bed. TV had plasma damage. Showered with high pressure hot water.
Stayed 1 night in Oct 2023
Response from Everesta on Oct 18, 2023
Thank you for taking the time to complete our online survey. We are appreciative of the feedback so that we know how to grow with our staff.

2/10 Terrible

Savanna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we got into the room and flicked the lights on we saw roaches. It was not worth what we spent, we would have been better off at a Motel 6.
Stayed 2 nights in Oct 2023
Response from Everesta on Oct 16, 2023
We're sorry to hear about your experience. We will work to make corrections.

10/10 Excellent

Erika

Stayed 1 night in Oct 2023
Response from Everesta on Nov 2, 2023
Thank you so much for taking the time to complete our online survey. We appreciate you time and glad that you enjoyed your recent stay with us. We hope to see you again soon!

2/10 Terrible

Ammy

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Everesta on Oct 10, 2023
We are sorry that not everything went well with your recent stay. We appreciate your feedback because it lets us know where our shortcomings are.

2/10 Terrible

Gabriela, Grapevine

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There’s no staff after 10 we went for Dinner after we came back our key didn’t worked any more and nobody was able to help Us getting in our room so we had to sleep in the truck
Stayed 1 night in Sep 2023
Response from Everesta on Oct 3, 2023
We are sorry to hear about your recent experience. We appreciate the feedback because it lets us know where our shortcomings are.

6/10 Okay

Verified traveller

Business traveller
Stayed 3 nights in Sep 2023
Response from Everesta on Sep 30, 2023
Thank you for taking the time to complete our survey. We appreciate the feedback because it helps us to know where out weak spots are.

4/10 Poor

Carla

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Poor condition
Puddles of water in floor and short staffed. Took front desk a long time to change my room and there was a puddle of water under a/c unit in the second room also.
Stayed 3 nights in Sep 2023
Response from Everesta on Sep 25, 2023
Sorry that things did not go as well as expected for your stay. Thank you for taking the time to complete our survey.

2/10 Terrible

Khyla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID!
This is complete false advertisement! The rooms are DISGUSTING and nothing how they are advertised. The sheets were dirty, the bathroom was dirty and there were crawling bugs all on the floor. The front desk staff was extremely nice, I’ll give it that. She admitted that this property only has one housekeeper for a place that has four floors of rooms. Unacceptable. I knew the reviews were so so, but this property should not exist on Hotels.com.
Stayed 1 night in Sep 2023
Response from Everesta on Sep 21, 2023
We are sorry for the experience that you had. We appreciate your feedback to make things better.

6/10 Okay

Edward's

Liked: Cleanliness, staff & service
I like the location close to Baylor and interstate.
Stayed 1 night in Sep 2023
Response from Everesta on Sep 21, 2023
Thank you for taking time to complete our online survey. We appreciate your feedback.

4/10 Poor

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Everesta on Sep 13, 2023
We are sorry that your stay did not go as planned. We appreciate your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Last night there, fire alarms went off every 30 minutes starting at 11pm still going off at 6am next day. People outside fighting in the middle of the night
Stayed 4 nights in Sep 2023
Response from Everesta on Sep 7, 2023
We're sorry you were unhappy. We appreciate your feedback.

8/10 Good

Paula

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Everesta on Sep 7, 2023
Thank you for taking the time to complete our survey. We appreciate your feedback because it helps us to make changes.

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
This is not a place a person can stay when they need a night's sleep while traveling. The room smells terrible, and security alarms go off throughput the night. Sleep is not possible in this environment. When i went to check out @ 630am, there was an intense domestic disturbance blocking the exit. I felt unsafe the whole time. No rest.
Stayed 1 night in Sep 2023
Response from Everesta on Sep 5, 2023
We apologize that your experience at our hotel was not good. We appreciate your feedback, because it allows us to make changes so that all future guests can have a good experience.

6/10 Okay

Olivia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not the best…
When we first walked in, I smelled straight dog pee. The microwave had a lot of food spilled on the microwave plate (so was not cleaned at all), there was hair on the bathroom sink and toilet, and the fridge handle had a Cheetos fingerprint on it. Also, the shower barely drained. We stayed one night so we didn’t make any complaints. Just that there was a hole already in the wall… The bed was alright.. I had to use my own because the one provided had a stain. But the AC was cold which was great!
Stayed 1 night in Aug 2023
Response from Everesta on Aug 28, 2023
Sorry to hear that we did not meet your expectations. We appreciate your feedback so that we can make improvements with our cleaning methods so that everyone's experience is better.

6/10 Okay

David

Travelled with family
Family gathering
Property looked nice from the outside, however, the inside needed updating, also there were stains on the sheets. I had 2 rooms, and my daughter complained her bed was broken. I highly suggest someone tour the facility and upgrade each room.
Stayed 1 night in Aug 2023
Response from Everesta on Aug 23, 2023
We are sorry that you were not satisfied with your recent stay. We appreciate you letting us know your experience so that we can make changes.

2/10 Terrible

Michael

Stay away
Horrible place. Front desk is locked up and closed most of the time. Place is in disrepair. Not even a coffee maker in room. Very dirty. Dead crickets all over.
Stayed 5 nights in Aug 2023
Response from Everesta on Aug 21, 2023
Sorry to hear about your recent stay. We appreciate your feedback. We use this information to make changes.

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
We could not find a available rooms so we had to check out without stay for 2 rooms
Beds not prepared
Room lights covered with clothes
Beds not ready
Unprepared room
Stayed 1 night in Aug 2023
Response from Everesta on Aug 31, 2023
We are sorry for the experience that you had at our hotel. Thank you for submitting the photos. We will use this for training purposes with our staff so that this does not happen again in the future.

2/10 Terrible

M-Isabel

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a mess. Don’t waste your time. Hotel room is not clean. Run down on the inside. Rooms are dirty. Go elsewhere. You can find a better deal and a much cleaner room elsewhere.
Stayed 3 nights in Jul 2023
Response from Everesta on Aug 7, 2023
Thank you for taking the time to complete our online survey from your recent stay. We appreciate your feedback as it will help us to address the problems that you noticed.

2/10 Terrible

Gabriela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They gave my room to someone els after they pre authorize my card and still haven’t got my refund back.
Stayed 5 nights in Jun 2023
Response from Everesta on Jul 12, 2023
We apologize for the inconvenience that happened the night of your reservation. We appreciate your feedback, so that we can make things better for your future stays.

2/10 Terrible

Dianna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Everesta on Jul 7, 2023
Thank you for taking the time to complete our survey. We are sorry to hear that your stay was not more enjoyable. The feedback that you mentioned, helps us to make changes, so that your future stay will be a more enjoyable experience.

6/10 Okay

Karen

Travelled with group
Liked: Staff & service
Needs updated restrooms
Stayed 1 night in Jul 2023
Response from Everesta on Jul 12, 2023
Thank you for taking the time to complete our online survey. The information you provide helps us to make changes, for your future stays.

4/10 Poor

Dianna

Stayed 1 night in Jun 2023
Response from Everesta on Jun 30, 2023
Thank you for taking the time to complete the survey. We appreciate your feedback. This helps us to improve our service for your future stay!

2/10 Terrible

Kit

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Everesta on Jun 21, 2023
Thank you for taking the time to complete our survey. We appreciate your feedback. We use this information to make changes, so that your stay in the future is better as well as for other guests. Thank you!

4/10 Poor

Lonna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Everesta on May 29, 2023
Thank you for taking the time to complete our survey. We appreciate your feedback, because it helps us to better the service that we provide to our guests.

4/10 Poor

Amber

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Everesta on May 17, 2023
Thank you for taking the time to complete the survey from your recent stay with us. Your feedback helps us to make changes so that your stay in the future is a better experience!

10/10 Excellent

Marcia

Travelled with family and small children
Liked: Cleanliness
Staff that checked me in was very nice and good at her job!!!
Stayed 1 night in May 2023
Response from Everesta on May 7, 2023
Thank you for taking the time to complete our survey. We appreciate the feedback that you shared, about your recent experience! We will continue to improve our service so that everyone who stays with us, will have the same experience as you!

2/10 Terrible

Youssef

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was too many roaches so we went to a nearby competitor
Stayed 5 nights in Mar 2023
Response from Everesta on Mar 27, 2023
Thank you for taking the time to complete the survey. We apologize for not meeting your expectations. We will use this information to make changes so that every one's experience is better in the future!

2/10 Terrible

marcella

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Rooms stink an had bugs everywhere
Stayed 1 night in Feb 2023
Response from Everesta on Feb 27, 2023
Thank you for taking the time to complete the survey. We use all feedback to help better our hotel for all guest experiences to be better!

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk ask for a $25 deposit which was paid in cash. We checked out less than two hours later because of the lack of cleanliness and bugs and we have been refused our deposit back.
Stayed 1 night in Feb 2023
Response from Everesta GM on Feb 21, 2023
Thank you for your feedback regarding your stay with us. The GM was not in the office at the time of your check-in. The GM is the only person who is able to refund a deposit that it made in cash. If you stop by the office this week, we will issue the refund.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's like an apartment. You can hear everything.
The outside looks great, the room not so much. I had planned on staying 2 nights but only stayed for one and that's only because all other hotels were booked up. The place is built like an apartment so you can literally here the people in the next room. Someone or a dog was dragging a chair in the room upstairs, you can hear the TV in the next room. The cleanliness was something else. They didn't even finish painting the room. It was a smoking room so it smelled horrible. I accidentally booked a smoking room. The young lady that checked me in was phenomenal!! She was great and efficient. There was a couple before me who had issues locating their room and she handled the situation very professionally. It's not letting me upload the photos
Stayed 1 night in Feb 2023
Response from Everesta on Feb 14, 2023
Thank you for taking the time to complete the survey. We apologize for not meeting your expectations. We will use your feedback to make improvements so that the next time you stay, the experience will be better.

6/10 Okay

Frank

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Jan 2023
Response from Everesta on Jan 24, 2023
Thank you for taking the time to complete the survey. We appreciate your business and hope to have you back in the future!

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the WORST place I have stayed. I travel a lot for work and personal situations and OMG this place was horrendous!!!! The strong smell of cigarette smoke keep me and my children up all night coughing! I literally wanted to get up and run out but I was extremely exhausted from driving back from Mexico to Chicago and needed rest to keep me going for another 20 hours on the road. Don’t stay here it’s not worth it . The staff was no where to be found I had to call from a phone they had in the lobby to check in and Check out. I felt unsafe there was people who looked Like drug addicts starting there . Nope nope nope never again and also make sure you look at reviews before you book. Place I didn’t as I was so tired I just wanted to sleep. Then sure enough I looked at the reviews once I left and yup they were all Bad.
Response from Everesta on Jan 19, 2023
Thank you for taking the time to complete the survey. We apologize for the experience that you had with us. We appreciate the feedback so that we can make things better for all guests who stay with us.

2/10 Terrible

Jazmynn

Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Will never stay here again! The attendant was on a personal call while checking me in. They overcharge for things not mentioned in the listing. They didn't have any washcloths/face towels. My room was stained by the smell of cigarettes, even after a left the window open the whole time. Very run down place for MAYBE a desperate one night stay max. Don't do it! Lol smh
Response from Everesta on Jan 18, 2023
Thank you for taking the time to complete the survey. We appreciate the feedback so that we can make your experience better in the future.