Exterior

Reviews of Hilton Waco

3.5 out of 5
Hilton Waco
113 S University Parks Dr, Waco, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing great, nothing terrible. A solid stay.
Stayed 2 nights in Mar 2024
Response from Director of Front Office on Mar 28, 2024
Dear Matthew, Thank you for taking the time to post your review of the Hilton Waco. We are glad your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we regret if there were any issues that kept it from being perfect. Thank you for choosing our hotel, and we hope to serve you again soon. Rickey Mazza,Director of Front Office

2/10 Terrible

Joann

Disliked: Cleanliness
Shower was dirty and the shower seat was broken and barely hanging on the wall. The lavatory sink was stopped up. We chose a room on the top floor to be away from noise and also for the view. The view was nice but there was a lot of pipe rattling and equipment noise.
Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 20, 2024
Dear Joann, We apologize for the maintenance issues you experienced in your room. Your feedback is very important to us, and we appreciate you taking the time to bring this to our attention. Additionally, we are sorry to hear about the cleanliness and noise issues you encountered during your stay. We will work closely with our maintenance team to ensure that all issues are addressed promptly and effectively to prevent any future occurrences. Thank you for choosing us as your accommodation, and we hope to have the opportunity to provide you with the stay you deserve.Rickey MazzaDirector of Front Office

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Front Office on Jan 23, 2024
Dear Kenneth, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and based on your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Waco, and we look forward to welcoming you again soon.Rickey MazzaDirector of Front Office

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Director of Front Office on Jan 22, 2024
Dear Sandra, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience and look forward to many more visits to Hilton Waco.Rickey MazzaDirector of Front Office

10/10 Excellent

Maria Claudine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Managing Director on Jan 11, 2024
Dear Ms. Claudine, Thank you for letting us know your visit to Hilton Waco was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Rickey MazzaDirector of Front Office

8/10 Good

Robert, Tyler

Stayed 1 night in Dec 2023
Response from Director of Front Office on Dec 24, 2023
Dear Robert, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Hilton Waco look forward to your next visit.Rickey MazzaDirector of Front Office

10/10 Excellent

Edward

Stayed 1 night in Dec 2023
Response from Director of Front Office on Dec 19, 2023
Dear Edward, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Hilton Waco, and we look forward to welcoming you back soon.Rickey MazzaDirector of Front Office

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Front Office on Dec 12, 2023
Dear Chad, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Hilton Waco. We look forward to welcoming you back on your next visit.Rickey MazzaDirector of Front Office

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director of Front Office on Dec 16, 2023
Dear Brain, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Waco. We hope to have the pleasure of doing so again on your next visit to the area.Rickey Mazza,Director of Front Office

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my brief stay.
Stayed 1 night in Nov 2023
Response from Director of Front Office on Nov 23, 2023
Dear Frederick, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Rickey Mazza

8/10 Good

Lacey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Director of Front Office on Nov 22, 2023
Dear Lacey, We appreciate your gracious rating about your stay at Hilton Waco. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Rickey Mazza,Director of Front Office

6/10 Okay

Erich

Stayed 1 night in Nov 2023
Response from Director of Front Office on Dec 6, 2023
Dear Erich, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Rickey MazzaDirector of Front Office

10/10 Excellent

Meshaal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay in
Stayed 3 nights in Oct 2023
Response from Director of Front Office on Nov 6, 2023
Dear Meshaal, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Waco. We hope to have the pleasure of doing so again on your next visit to the area.Rickey Mazza,Director of Front Office

10/10 Excellent

ernest

Stayed 3 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Ernest, Thank you for letting us know your visit to Hilton Waco was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Rickey MazzaDirector of Front Office

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great bar! And Mimosas and Bloody Mary’s Saturday before the game!
Stayed 2 nights in Sep 2023
Response from Director of Front Office on Oct 14, 2023
Dear Caroline, Thanks for sharing your fabulous review of Hilton Waco. We are delighted that you enjoyed the Lobby Bar's cocktails and fine wine. Our team of associates takes pride in curating a welcoming ambiance for our guests. We look forward to welcoming you back for another memorable visit.Rickey MazzaDirector of Front Office

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in, room is also great!
Stayed 1 night in Oct 2023
Response from Director of Front Office on Oct 6, 2023
Dear Marcy, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it is always rewarding to know that our efforts have made a difference in your stay. We are also glad that you enjoyed our comfortable accommodations. We look forward to seeing you again soon at Hilton Waco.Rickey MazzaDirector of Front Office

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mike and Laura experience
Exceeded expectations in every way. Reconfirmed the old saying " you get what you paid for "
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on Sep 27, 2023
Dear Michael, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we look forward to welcoming you again whenever your travels bring you this way.Austen Caronia,Guest Experience Manager

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Waco Texas Hotel Choice!
Excellent hotel. Run by a excellent caring General Manager, Justin Edwards!
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on Sep 22, 2023
Dear Tom, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations and are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Austen CaroniaGuest Experience Manager

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although not busy, the service at the bar and breakfast dining were both slow.
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on Sep 19, 2023
Dear Melissa, Thank you for evaluating your stay with us at Hilton Waco. Our main goal is to make sure you receive outstanding service, and we are sorry we fell short during your visit. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. We look forward to your next visit!Austen CaroniaGuest Experience Manager

10/10 Excellent

Michael Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on Sep 16, 2023
Dear Mr. Tom, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Austen CaroniaGuest Experience Manager

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great one night stay at the Waco Hilton. Was able to check in an hour early, which was a need. Front desk was very friendly and informative. Check-in was quick. Room was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on Sep 11, 2023
Dear Tracey, Thank you for choosing Hilton Waco and for the excellent rating. We are thrilled to know that you had a wonderful time here and that the early check-in as well as the attentiveness of our front desk associates contributed to that. We will surely share your compliments with them. We are also glad to read that you enjoyed our well-maintained accommodations. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Austen CaroniaGuest Experience Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on Sep 10, 2023
Dear James, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hilton Waco.Austen CaroniaGuest Experience Manager

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably one of my favorite hotel stays. The entire staff here goes over and above and all are incredibly friendly. Perfect location, rooms are good size and spotless. Wish every hotel stay was 5 ⭐️ like this one.
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on Sep 6, 2023
Dear Kerri, Thank you for sharing your experience with us! We are pleased you had a great stay at Hilton Waco. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Austen CaroniaGuest Experience Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Services Manager on Sep 6, 2023
Dear Guest, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Waco.Austen CaroniaGuest Experience Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
It’s amazing. Love the area. The bed was amazing. Thanks !
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Sep 1, 2023
Dear Susan, Thank you for being our guest at Hilton Waco. We are pleased to know that you had an enjoyable visit and loved the comfort of the bed in the accommodations. We appreciate the review and look forward to hosting you again soon.Austen Caronia,Guest Experience Manager

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 21, 2023
Dear Mario, Thank you for rating your stay at Hilton Waco. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Austen Caronia,Guest Experience Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Great hotel, have stayed many times over 2 children attending Baylor. Staff are superb and rooms comfortable. Starbucks bar very good and breakfast super appetizing. No complaints except for the 107’ heat which they couldn’t help with 😜
Stayed 2 nights in Aug 2023
Response from Guest Experience Manager on Aug 20, 2023
Dear Mark, We appreciate your consistent support of the Hilton Waco. It is always a pleasure to see a familiar face and we love having you as a regular guest. Thank you also for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is. Thank you again, and we look forward to your next stay.Austen Caronia,Guest Experience Manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fine. The bathroom could use some updating.
Stayed 3 nights in Aug 2023
Response from Guest Experience Manager on Aug 15, 2023
Dear Robert, Thank you for sharing your kind feedback. While we are glad to know that you liked your accommodations, we are sorry for the disappointment you had with the bathroom. We have taken note of your comments and will use them to improve our service going forward. We hope to see you again at Hilton Waco soon. Austen Caronia,Guest Experience Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 15, 2023
Dear Kenneth, Thank you for choosing Hilton Waco. We are thrilled to know that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Austen Caronia,Guest Experience Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Austen Caronia Guest Experience Manager on Aug 8, 2023
Dear Linda, It was a pleasure having you as our guest at Hilton Waco. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Austen CaroniaGuest Experience Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 30, 2023
Dear Daniel, Thanks for sharing your fabulous review of Hilton Waco. We appreciate your comments about our convenient downtown location within walking distance to so many shops, bars, restaurants and to Baylor University! We are happy you enjoyed our hospitality and hope you will make us your home whenever you are in Waco for business or for pleasure!Austen CaroniaGuest Experience Manager

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property- close to shopping and food. Clean and comfortable
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on Jul 17, 2023
Dear Earl, We are delighted you had an excellent stay at Hilton Waco. Thank you for highlighting our refreshing accommodations and convenient location, and you had a pleasant experience with us. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon.Austen CaroniaGuest Experience Manager

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Experience Manager on Jul 15, 2023
Dear Angela, Thank you for taking the time to share that your visit to Hilton Waco on the banks of the Brazos River was perfect in every way! We appreciate your fantastic feedback and hope to have you as our guest again.Austen CaroniaGuest Experience Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Hotel sheeted very short staffed & condition of the room seemed old. Especially the bathroom.
Stayed 2 nights in Jul 2023
Response from Austen Caronia Guest Experience Manager on Jul 14, 2023
Dear Guest, Thank you for staying with us and for your review. We apologize for the concerns you experienced with our staff. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We also regret you were not entirely satisfied with the quality and condition of our accommodations. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Austen CaroniaGuest Experience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Experience Manager on Jul 11, 2023
Dear David, Thank you for choosing our hotel for your stay. We are glad you had a wonderful time at Hilton Waco. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Austen Caronia,Guest Experience Manager

4/10 Poor

Julio

Stayed 1 night in Jul 2023
Response from GENERAL MANAGER on Jul 28, 2023
Dear Julio, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Austen Caronia,Guest Experience Manager

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 8, 2023
Dear Jeffery, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Austen CaroniaGuest Experience Manager

10/10 Excellent

Angel

Liked: Cleanliness, staff & service
Great location and clean hotel room.
Stayed 1 night in Jun 2023
Response from Guest Experience Manager on Jul 6, 2023
Dear Angel, Thank you for sharing your review of Hilton Waco. We are glad to know that you liked our ideal location and comfortable accommodations. It was a pleasure to host you, and we look forward to welcoming you back soon. Austen Caronia,Guest Experience Manager

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice!
Stayed 1 night in Jun 2023
Response from Guest Experience Manager on Jul 4, 2023
Dear Amie, Thank you for the positive review and for taking time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. It was a pleasure to accommodate you, and we look forward to welcoming you back to Hilton Waco.Austen Caronia,Guest Experience Manager

4/10 Poor

Bradley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroach in our room. Desk didn’t care.
Walked into our room to be greeted by a sizable cockroach (see photo). We disposed of it. What was worse was the reception we got from the desk when we informed them. Desk worker just stared at us. Said nothing. Clearly didn’t care. Breakfast was over cooked and gross. Do not recommend this hotel.
This guy greeted us at the door of our room.
Stayed 1 night in Jun 2023
Response from Guest Experience Manager on Jun 23, 2023
Dear Bradley, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. Also, please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. Furthermore, we regret that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.Austen CaroniaGuest Experience Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Speechless
Everything was great except the bed. It was so soft that your body actually sunk into the mattress. Turning over was very difficult. My husband's back actually hurt when he laid down very long. Therefore he slept sitting up in the bed with pillows propped up behind him. NOT A GOOD NIGHT'S SLEEP!
Stayed 2 nights in Jun 2023
Response from Guest Experience Manager on Jun 21, 2023
Dear Guest, Thank you for choosing Hilton Waco. While we are glad you enjoyed your stay, we are sorry that you found your mattress to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We look forward to welcoming you back soon. Austen Caronia,Guest Experience Manager

10/10 Excellent

tammy, Bellaire

Stayed 1 night in Jun 2023
Response from Guest Experience Manager on Jul 6, 2023
Dear Tammy, Thank you for being our guest and posting your review. We are delighted to know you enjoyed your stay at Hilton Waco. It was a pleasure to host your visit. We appreciate your business and look forward to welcoming you back soon.Austen Caronia,Guest Experience Manager

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preferred stay when visiting Waco
Stay was overall great!
Stayed 1 night in Jun 2023
Response from Guest Experience Manager on Jun 14, 2023
Dear Albert, Thank you for the excellent review and for taking the time to tell us about your stay. We are pleased that we exceeded your expectations. Thank you again for sharing your feedback with fellow travelers and for your excitement about returning. We look forward to seeing you again soon.Austen Caronia,Guest Experience Manager

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Guest Experience Manager on Jun 14, 2023
Dear Patrick, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Austen Caronia,Guest Experience Manager

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Waco was a good choice
The room was clean and the staff very friendly. Will definitely stay again.
Stayed 1 night in May 2023
Response from Guest Experience Manager on Jun 1, 2023
Dear Russell, Thank you for the excellent review and for taking the time to tell us about your stay. We are pleased that you were impressed with our comfortable accommodations and friendly associates. We appreciate you sharing your feedback and love knowing you will return and look forward to seeing you soon.Austen Caronia,Guest Experience Manager

8/10 Good

Sally

Travelled with group
Liked: Staff & service
The property is a bit older and showing some wear. But it was very affordable, in a great location and had a pool and nice outdoor area. The staff were friendly and we enjoyed a long weekend here.
Stayed 4 nights in May 2023
Response from Guest Experience Manager on Jun 1, 2023
Dear Sally, Thank you for Hilton Waco during your visit. It is wonderful to read that you not only enjoyed our excellent service and ideal location but that you also found us to be an excellent value for the area. With that being said, we are always looking for ways to improve and will use your comments to plan for the future. We appreciate your business and look forward to seeing you again soon.Austen Caronia,Guest Experience Manager

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility to shops and dining.
Stayed 1 night in May 2023
Response from Guest Experience Manager on May 30, 2023
Dear Shawn, Thank you for staying at the Hilton Waco. We are glad that you appreciated our convenient location close to area restaurants and shopping. It was a pleasure to host you. We look forward to seeing you again soon. Austen Caronia,Guest Experience Manager

10/10 Excellent

Daniel, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right next to the convention center.
Stayed 1 night in May 2023
Response from Guest Experience Manager on May 28, 2023
Dear Daniel, Thank you for taking the time to review your stay. We are thrilled that you enjoyed the close proximity to the Convention Center. Thank you again for your kind comments. We hope you will come back to Hilton Waco.Austen Caronia,Guest Experience Manager

10/10 Excellent

christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
The hotel was clean. It is located right on the river front. The desk staff were friendly and helpful. The restaurant served delicious food and the wait staff was fabulous!! It was easy to get to all the tourist attractions.
Stayed 2 nights in May 2023
Response from Guest Experience Manager on May 25, 2023
Dear Christa, Thank you for the excellent review and for taking the time to tell us about your stay. We are pleased that you were impressed with our outstanding service, accommodations, and amenities. We will be sure to share your enthusiastic compliments with our staff. We appreciate you sharing your feedback and love knowing you will return soon.Austen Caronia,Guest Experience Manager

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner wasn’t working properly.
Stayed 1 night in May 2023
Response from Guest Experience Manager on May 23, 2023
Dear Jose, We appreciate you choosing Hilton Waco and sharing your experience. We are glad to know you enjoyed your overall stay with us. However, we apologize for the issue you had with the air unit and the inconvenience this has caused. We will share your comments appropriately so that such matters do not happen again. Thank you for your feedback, and we look forward to your next visit. Austen Caronia,Guest Experience Manager